Daily cleaning, installation of cabin HEPA filters on flights from Virginia to New Delhi
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Scores according to KAYAK customer reviews
Pros: "Same as before"
Cons: "Same as before"
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"
Cons: "coffee is to strong and to many spicy foods"
Pros: "The flight was on time"
Cons: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Pros: "Crew was very polite and helpful."
Cons: "Quality of food could be better Hindu meal was not as good as expected"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Cons: "DOHA to NY. I board the plane to find out that Qatar SWITCHED SEATS ON ME that I selected months ago without any notice at all! Got stuck in middle seat on the wing! I emailed Qatar you know what they said? "Seat assignments can never guarantee." No voucher or anything offered! Fly something else!!"
Pros: "Attentive crew. Good selection of meals excellent wines"
Pros: "Overall great service!"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Cons: "Seat didnt fit to me."
Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Pros: "Crew was excellent. Very nice and helpful."
Cons: "Food was terrible. Need a variety. Curry is not for everyone."
Pros: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Cons: "I missed my flight from Nairobi to kisumu"
Pros: "Excellent service. Excellent quality of food."
Cons: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "Dedicated to customer service"
Pros: "Excellent flight , seats, food"
Pros: "Boarding from Doha and service in doha."
Cons: "ASSISTANCE IN DELHI..my parents did not even get wheel chair after long tiring journey..they were keep trying for help and did not get any help..I am asking is this the airline duty or not to give assistance who is in need.even did not get the porter to carry the heavy luggage.is anyone responsible for that? what is the use of this nonsense servey?"
Pros: "Very nice. Everything was great."
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Cons: "my flight was delay 24 hours"
Pros: "Landing and botding is safe"
Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"
Pros: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Pros: "Comfort and Cleaniness."
Cons: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Pros: "A comfortable safe flight. Steph was very helpful and nice and kept us updated when there was a delay on the flight. There were no problemsThe food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :) my face it was processed promptly and my reservation was handled promptly at the information desk ."
Cons: "The food was airline food and I don't really care for it but I don't think there's anything that can be helped about that. :-)"
Pros: "Good entertainment choices"
Cons: "One of the rudest check-in staff I have ever dealt with"
Cons: "Crew members were not concerned. Service was not proper and on time."
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Cons: "Flight delayed Stewards were rude"
Pros: "Excellent service and in time flights."
Pros: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Cons: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Cons: "Boarding in India is never smooth, no difference here"
Cons: "The seats are terrible."
Pros: "Once I made it to my seat, easily slipped back into a meditative trance."
Cons: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Pros: "Excellent customer service"
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pros: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Cons: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Pros: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Pros: "We missed the connection because the Istanbul airport is a silent airport and no announcement were made for boarding."
Cons: "Announcement from crew or reach out to people in front of gate would help. Also, the staff at Istanbu airport is so rude and have no respect for customers."
Cons: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Pros: "Fast and easy."
Cons: "The new Istanbul airport is way too big and confusing. Its pretty but needs people improvement."
Pros: "Food and entertainment was great."
Cons: "More space and room"
Cons: "1 hour delay due to weather"
Pros: "great food, nice staff, and on time"
Cons: "Better seat."
Cons: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Pros: "I don’t like any thing take them over 5 hour to take me to the hotel"
Cons: "Everything I don’t like I don’t think so I will fly for free even"
Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Pros: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Cons: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."
Pros: "The planets and stars we're aligned to provide an optimal trip. Price was a huge determinant for me...$800 RT Houston to Delhi just can't be beat. And, their arrival time into Delhi is so early (5: 20 am) that customs and immigration is a breeze."
Cons: "All good."
Pros: "Food was great. Crew was nice overall."
Cons: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Pros: "Probably best economy class service and amenities and timings."
Cons: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Cons: "Smallest leg room I have ever seen"
Cons: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."
Pros: "crew, food, service"
Cons: "3 hrs delayed"
Pros: "Big plane, friendly staff, good food."
Cons: "Sometime, it gets a bit too cold."
Cons: "Turkish Air lot my suitcase. I will never travel with them again"
Pros: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Cons: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Cons: "boarding was messy at IST"
Cons: "Delhi International Airport: Unhelpful representatives at both: Baggage Claim and at Operations center."
Pros: "Polite crew, comfortable enough"
Cons: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Pros: "The route"
Cons: "No one gave me water even if I asked, nobody came to me to ask my problem"
Pros: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Pros: "First meal served was excellent. Entertainment selections are always great on Turkish. Staff was extremely helpful and accommodating. Best bathrooms in the air."
Cons: "Plane was maintained very hot throughout our flight, also pressurization was very high making for uncomfortable flight. We needed a better choice than macaroni and cheese for the second meal."
Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Pros: "Being able to check two suitcases per person. The flight attendants were very calm and helpful."
Cons: "We couldn't check in online with our lap infant."
Pros: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Pros: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Cons: "Quite a full flight and no extra accommodation for families."
Pros: "Best flight crews and food I know of"
Cons: "Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination."
Cons: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"
Pros: "I hated it"
Cons: "I am a non veg guy and during serving the foood they said ...they don't have Non veg meal ..I have to eat Veg only ..what the hell is this .. For water also ..I had to ask 3 times then they gave me when I request fourth time...it was terribly bad experience and I hated this trip."
Cons: "At the airport communication was very poor and everyone was very unhelpful"
Pros: "Turkish Airways service is very good -- good staff, clean airplane, attentive service"
Cons: "The airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected."
Pros: "Was very good everything"
Pros: "More value for the cost of the ticket"
Cons: "Room to improve food quality. Basmati rice is the airline industry standard and Turkish airlines should follow UTI."
Pros: "Very comfortable. The best flight i ever had."
Cons: "There was a problem with conecting the headphones. The chicken dish wasnt good."
Pros: "Service, food."
Cons: "Check in booth when we checked in bags were very difficult to deal with."
Pros: "The seats were a normal size for an international flight. Everyone got a blanket, pillow, earphones and eye mask in their seat, all of which were necessary for the 11-hour flight. There were a lot of great movies to choose from, as well!"
Cons: "The bathroom garbage cans got full very early on in the flight, making it uncomfortable to use them. The stewardesses were friendly, but it was difficult to understand their English and the pilot's English (and I teach ESL). They, in turn, had a difficult time understanding me when I spoke to them in very slow, clear English."
Pros: "The food and entertainment were great. The crew was good but..."
Cons: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Pros: "I won't fly this airline e"
Cons: "Everything was substandard"
Cons: "From Istanbul to Karachi turkish used old plane - In business class there is a major difference in seats and all other things as compared to newer planes. On their website at the time of sale they show the newer plane and its business class. SO overall did not felt right due to older style seats- However staff was still very courteous and pleasant"
Pros: "On-board chef was excellent. Movie selection was excellent. Crew was very friendly and prompt."
Cons: "Economy class was very tight. Hard to rest."
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"
Cons: "Flight was delayed for 4+ hours"
Pros: "More leg room"
Cons: "Seat recline was broken- wouldn’t hold position."
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pros: "Crew memebers"
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "Flight was on time."
Cons: "In flight complimentary food and drink service could have been better."
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Pros: "Had decent room space seats comfortable"
Cons: "My luggage could have arrived for a start"
Cons: "Couldn’t understand announcements"
Pros: "Crew was very friendly. Food was excellent"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "Good selection of movies"
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Cons: "Leg space."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Pros: "Flight was smooth"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Smoothness of flight and service"
Cons: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Cons: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Pros: "Efficient on and off Staff polite and helpful"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Cons: "Left a little late for no apparent reason."
Pros: "i tried to cancell my flight but didnt answer me1"
Pros: "Great service by attendants Spoiled us with food"
Cons: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Cons: "I booked flight for my parents from Kayak for the first time. The confirmation number was: KAYAK Booking Reference KE40651 British Airways Record Locator 3IMN38 Booking Date Jan 24, 2021 So British airways cancelled the flight may days before the flight date and they notified Kayak but Kayak sent me no notification. At the time of check in we found that the flight was cancelled. It was such a hassle. I called kayak to rebook frantically since it was very important to travel right away. Your customer service was pathetic. I was told to cancel my british airways reservation and then I have to wait 24 hours for another department to call me to talk to me about rebooking choices. There was no concern from your customer service that since u are at fault so make correction for it right away by rebooking it. You guys didnt inform us for cancellation of the flight that happened days before the flight. I didnt like what Kayak rep was telling me and called British airways again to see if they would do something. They then were able to rebook me the following day with 2 stops instead of one stop which I had booked. So my parents took the flight with one day delay with extra stops. I had such a horrible experience with Kayak. I will never rebook from Kayak again."
Pros: "The crew was good, very helpful."
Cons: "The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane"
Cons: "Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court."
Pros: "BAc- great brand and very professional."
Cons: "Nothing for me"
Cons: "Feeling like one of many cattle funnelled through an already over-capacity system."
Cons: "The staff at the check in at the front desk were not helpful. Some personnel do not even have the training how to handle the passengers who have already checked in and have the boarding pass with them and even not polite."
Cons: "Very uncomfortable"
Cons: "Delayed 30 minutes"
Pros: "Pilot was a real pro Cabin crew active and supportive The 787 was sparkling clean"
Cons: "There was a charg for ALL drinks & food! This made the service process quite long & cumbersome."
Pros: "Good crew and efficient service."
Cons: "Not the most comfortable business class seats. Had a hard time getting any sleep."
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Pros: "Flight was over all comfortable."
Cons: "No snacks were provided."
Pros: "Plenty of leg room, pleasant flight attendants."
Cons: "It was uncomfortably warm through most of the flight."
Pros: "Good leg room"
Cons: "Movie system frequently had to be rebooted."
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "Crew was nice. SFO-LHR was great entertainment."
Cons: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Pros: "crew was nice and friendly food was good bit old aircraft so little bit less comfortable"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed. and on top of it their website is not working can't update my contact details and also cant track status of my complain."
Cons: "Cold coffee."
Pros: "Because of you he delayed flight from Los Angeles they gave us a new one to Milan which arrived on n Linate instead of Malpensa two hours after my scheduled trip. Not nice"
Cons: "Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways"
Pros: "Seats were comfortable again."
Cons: "Crew seemed to be a little more aggressive and rude than last flight from BA."
Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"
Pros: "A good trip"
Pros: "Seated at front window seat where one can be overlooked, friendly attention and service by attendant was assured and most appreciated. Please thank her!"
Cons: "Seated at front window seat where one can be overlooked, a few times I was overlooked by same other attendant. No kudos for him."
Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Pros: "Hillary Swank happened to be on our flight..."
Cons: "Like all of the flights we had with British Airways, it was delayed. Flight delays happen all of the time but the real issue was that there was very little information shared with us as to why, how long, etc. We ended up sitting on the tarmac for more than an hour without so much as an offer of water by the crew. When we did get into the air, it took the crew a full hour to reach all of the rows with refreshments, none of which (including water) were complimentary."
Pros: "On time. Helpful staff on the plane."
Cons: "I had two flights on British Airways on the same day separated by 4 hrs. The " system " would not allow my baggage to be sent to the final destination forcing me through the long arrivals line and then back through the lines for screening a second time for the day. That is not at all customer oriented !"
Pros: "everyone was very nice. We were on time"
Cons: "I am 5 feet to inches, my knees hit the seat in front of me when the The front seat was back"
Pros: "We got to Barcelona safely"
Cons: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Pros: "The wide variety of movies"
Cons: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Cons: "Cramped seats. Entertainment system did not work well."
Cons: "They lost my luggage and they have wo"
Cons: "Paid for seat upgrade for "twin" seats on the side. Armrest did not move up, seats were tiny, and the side storage cabin that was one of the perks of the upgraded seating was dirty. For that matter the entire plane was dirty. Food was disgusting. The entire plane was understaffed; multiple people had their call lights on at one time. It was a miserable flight."
Pros: "Great crew. Super nice and helpful. Plenty of entertainment options."
Cons: "Boarding was ok"
Cons: "Wait for shower was more than one hour - really do you expect people with 10 hours to cone to lounge Food was minimal for breakfast and should take cue from their boston lounge"
Pros: "Just generally BA. Used to be the prime airline to travel with"
Cons: "No entertainment on the flight. No complimentary food or drink for 4 hrs flight and charging the customers a lot of money. not really worth the money."
Pros: "The flight was just OK."
Cons: "We were cold throughout the flight and the crew never came by to ask if we were comfortable."
Pros: "The crew was friendly and professional."
Pros: "Orly and Heathrow are efficient despite the heavy volume. The entire crew was welcoming and professional. Excellent value. The metro and tram to Orly sound logistically."
Cons: "Heathrow is a long journey between the gate and tube."
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Cons: "Food and entertainment. Food needs improvement. Screen was outdated and blurred."
Cons: "Could not check in online"
Pros: "Super helpful Dallas staff"
Cons: "The seats in standard economy were the worst/most uncomfortable seats I've ever sat in on an international flight."
Pros: "A long haul flight in coach can be interesting, but the BA staff, as always, were very cordial. Security was great...thorough."
Pros: "Everything related to the flight was very good."
Cons: "My wife lost her passport aboard the aircraft; it was not recovered. We do not feel that the BA staff did an adequate search. This caused us great difficulties with the immigration authorities at Heathrow."
Cons: "They gave us the smallest sandwich in the history of the world! Older, outdated plane."
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Flight was so smooth"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Pros: "Crew is friendly and seat is comfortable."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "I got to Miami safely"
Cons: "The communication regarding delays, flight attendants with manners and decent attitudes, preparation for flight before passengers boarded. The flight attended that made announcements needs to be CANCELLED. Her attitude was repulsive. Do better sweetheart."
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "Hound crews are helpful in fixing up our seats"
Cons: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Cons: "One of the best flight attendant service I’ve observed in my 30+ years of flying."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "as expected"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Pros: "The most cramped seats ever"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Pros: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Cons: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Pros: "Crew were relatively friendly"
Cons: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Pros: "We made is safely"
Cons: "Flight took off 2 hours late Television for my seat did not work Flight attendant forgot to serve me dinner Had to ask 3 times for dinner"
Pros: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Cons: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Pros: "Good service and friendly crew; efficient boarding process."
Cons: "Seating is extremely cramped for a transatlantic flight, very uncomfortable. I have been flying to Ireland for many years and this plane was possibly the worst."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Cons: "Everything, will never fly American Airlines again"
Pros: "The crew was courteous, friendly, and efficient"
Cons: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."
Airlines flying from Virginia to New Delhi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to New Delhi
Masks required on board, masks provided on flights from Virginia to New Delhi
Social distancing seating
Middle seats unavailable to book on flights from Virginia to New Delhi
Testing for antibodies, testing for symptoms for flights from Virginia to New Delhi
Waiving of change fees. Search flexible flights from Virginia to New Delhi