I had ordered vegetarian food. What I was presented was extremely dissatisfying and not up to the mark. I pretty much did not eat entire 19 hours. For.an airline voted as best in business, it was extremely disappointing. Seats were not comfortable to sleep. Entertainment system didn’t have much choice. WiFi didn’t work for more than half the time. Cabin crew were also difficult to understand. A bit of diversity like Emirates crew would go a long way.
It was fine. Nothing special but nothing went wrong so all good.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
toilets could be cleaned more frequently, everything else was pretty good.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
SQ service is great as always. However, the food quality seems to have gotten a lot worse recently.
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still haven’t received it yet
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
Just fly from point a to b. rest holds zero stars. And with zero competition, what do you expcect
Flight was delayed 110 mins.. Crew on Ground or in Air had no regrets.. No apologies... Very poor boarding process... Awful food and beverage choice.
Flight was delayed and due to this we almost miss the connection flight
The flight was delayed by 3 hours, causing me to miss my connecting international flight. I then had to wait in the airport 18 hours for the next flight. The reason for the delay was a computer issue, not something outside of their control like weather. To add insult to injury, instead of trying to expedite the flight to make up for lost time, they ran a carry-on baggage check to verify every bag onboard belonged to someone on the plane, which took another 20 minutes.
झूठा है इंडिगो फ्लाइट में मील दिया नहीं जब शिकायत किया तो बोला आपको मिल चुका है
It took a lot of time to declare that the flight gonna be cancelled ☹️ very disappointed.
They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault
As budget airline everything was good. Except that - boarding process can be more organised. Then if entertainment systems are not operational. Its better to keep them switch off.
Flight cancelled after 4+ hour delay. Indigo created a nightmare scenario and showed the most callus attitude towards the passengers I will refer to them was IndiNoGo!
Very nice and pleasant. Boarding was quick and the crew were responsive
Standard Air India quality service. Nothing out of the ordinary. Exactly what anyone wants : efficient, polite, and gracious service; a comfortable seat; and on-time service
Flight was delayed almost 4 hours departing Goa. Even on arrival, there were busses to carry passengers to the terminal which were very delayed. All in all, an unpleasant experience.
The flight was cancelled and no support was offered and the rescheduled flight had several delays!! Terrible experience!
The crew was polite. The snacks were served cold and were tasteless.
Absolutely ignorant Air India personnel at the Air India counters in Cochin Airport.
Poor, pilot flew as if he was in hurry and had to coverup for wasted time
seats were not comfortable, entertainment was not working and food could be much better, given the airline calls itself full service and india's flag carrier.
The planes did not have charging jacks for phones or lap tops and there are no monitors for movies. On the flight from Delhi to Hyderabad I was the last person in First asked for a meal choice and only one meal was available so I had no choice.
Crew was polite. Ground crew was prompt in informing about the flight delay. Boarding process was ok. There was no entertainment on the flight. Blankets were not available for an overnight flight. It was very cold & blanket was given upon request. Food was average. It would have been better to serve breakfast instead of a late night dinner as people like to sleep & serving breakfast before disembarking in the morning at Singapore would have been much appreciated. Seats were ok. Plane was old.
Terrible airline... Originally, the flight was canceled and didn't receive a notification, had to learn from their twitter account... Rebooking was a huge pain... Every other airline like American and United did eventually fly a day later... The flight had a layover, no other airline needed one... India is such a weak nation globally, this airline has no leverage to negotiate good airspace... Flight left late, again no notifications as to why at the airport. On the plane, wifi is spotty, chargers don't work... The only saving grace used to be good food. Even that has gone down the drain. Just the worst!
The web check in doesn’t work. Had to wait 10 minutes on the counter for them to figure out boarding. I understand AI Express doesn’t have a practice to offer food to everyone in the business class. The flight attendant asks for name (not sure why she doesn’t know it especially with only 8 passengers in the business class) to figure out whether or not they should serve food. KAYAK should sell AI Express tickets separately, not as part of AI. Neither the experience close to AI, the Maharaja points also don’t get awarded despite Express being part of AI.
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
tray table was inclined by 30 degress so could not use it
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
I think if i find different options I’ll travel with it but not with air India they never loaded the luggage’s and they announce the luggage’s will be arriving on belt number 5 when all passengers reach to the belt we find they haven’t loaded the luggage’s