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Service onboard is one of the best nowadays, on top of the regular meals they offer more drinks during the whole flight and crew is super nice and helpful. I truly enjoy to fly in BA.

Economy seats are so small and compacted so close together that comfort is negatively affected, especially on long flights. However that is due to aircraft design, not anything the airline can do about it.

I love British Airlines but I think it’s time for a change.My seat was occupied by very large passengers sitting next to me,I felt very uncomfortable and very bad.I’m sorry but I have to say it.

BA used to be a higher level flight experience. Now, like Air France, they’ve reduced the experience. The crew do a great job. However, food offerings for such a long flight were mediocre at best. At no point did they offer a glass of wine, which may be available, but they’ve stopped offering it. I credit BA for not weighing the carry-on bags like AF. I can’t believe that a 51 lb/23 kg bag isn’t included in the price. I don’t know if it’s Kayak gigging us or BA. Either way it’s disgraceful.

We lost our luggage in transit in Heathrow and had a horrible time finding it again. Dulles was very unhelpful.

The food could have been better, but that is secondary. I felt safe.

Check in was unnecessarily slow. Not enough agents and the 3 there were working in so- mo. Terrible.

I asleep by the gate and actually didn't get to the airplane.

Overall a good service for the price offered, however extra security check at Heathrow is poorly managed and greatly understaffed creating unnecessary long lines.

Deleyes and missing connecting flights is ridiculous Waiting for bus for 45 min is unacceptable