I am puzzled by the other reviews. This was my 8th DC/Moscow roundtrip. Great personal entertainment system. Very pleasant flight crew with good English. (I get superior service even when the flight is full.) Far better leg room than United trans-Atlantic flights (I am very tall so this is critical). Food is up to par with other airlines. By comparison, I do everything I can to avoid the United cattle-car flight from Frankfurt to D.C. I am 8 for 8 on these flights making Aeroflot one of my favorite airlines. (I have also flown Aeroflot Moscow/Baku and Moscow/Bishkek.)
Flight assistants could smile a little more. She kept talking to me in Russian and looked quite impatient when I didn't reply, but I didn't even understand that she was talking to me. All in all a good experience
The service, polite flight attendants, a variety of entertainment to choose from.
The fact that there was no vegetarian or pescaterian option by default, the choice was only between beef and chicken, but there was no option to choose fish, or plain veggies. And the seats were uncomfortable.
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