Daily cleaning, installation of cabin HEPA filters
United Airlines, Delta and Ethiopian Air have all waived their change and cancellation fees on flights from Washington Dulles Intl to Worldwide. Confirm policies on booking site.
Alaska Airlines, Delta and Southwest do not allow booking a middle seat on flights from Washington Dulles Intl to Worldwide.
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Scores according to KAYAK customer reviews
Pros: "Professional, courteous, and responsive crew and attendants."
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Cons: "Hassel about getting a visa to Cambodia. Refused to give me a boarding pass for 2nd and 3 rf leg of trip. Korean Air had no problems giving me yhe passes. Otter people had Delta boarding passes shivh they traded for Korran Aiir passes but the got better seats. Food was very good"
Pros: "Simple, easy"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "Courteous and professional staff"
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."
Pros: "Easy boarding and helpful crew (despite the rain as we walked to the plane)."
Cons: "No entertainment options on board. All Delta planes should have the TV monitors and radio."
Pros: "Nice big plane."
Pros: "Great crew on board!"
Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."
Pros: "Delta provided great entertainment options and it felt like endless food and drinks. The seats were also a bit more spacious than usual"
Pros: "Like you let a rookie land the plane. Rest of the flight was great. But the landing was sketchy af"
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "I was given a complimentary upgrade."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plane was clean, staff helpful"
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Friendly staff. On time departure and arrival."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "It was a really good flight minor turbulence towards the end. Flight was on time, smooth flight. NO tvs on this one."
Cons: "I wish they had more snacks like JetBlue but all was fine. TVs on every plane would be nice."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."
Cons: "My selection was not available"
Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: ".....delta in Washington was great changed my flight so I didn't have delay !!!!!! Will always use"
Pros: "Great Delta crew at check in and boarding!"
Cons: "Rear of plane very hot after passing through a very cool front. Service without a smile. "Don't have that" monitors on seats were almost useless."
Cons: "flight boarded late causing problem with connecting flight"
Cons: "Seat would not recline, temperatures in the cabin were exceedingly cold. Seemed like the crew were rushing to get everyone out. Stepped into large crowd of people boarding the plane we had just been on. No announcements or help finding connecting flight."
Pros: "boarding and gate agent were superb"
Cons: "temperature in the cabin was hot enough to roast a turkey"
Pros: "They provided a lot of entertainment options. They also kept the lights dimmed so it was easier to relax."
Cons: "It was extremely uncomfortable. I couldn't sleep a wink due to how uncomfortable I was. My knees just ached so bad I couldn't sleep without waking up in pain.I wish the seats could lower for shorter people like myself."
Pros: "The staff was very polite and helpful."
Cons: "Seating is still too crowded for real comfort"
Cons: "Plane was delayed 4 hours and was unable to make my connection. No more planes were leaving that day. Almost had to miss work the next day."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "Speaker volume was too high."
Cons: "Small, cramped seating"
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Too cold"
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Delayed for three hours due to weather"
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Everything was fine"
Cons: "The trip was good"
Pros: "The flights were on time and the staff was very friendly."
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "American airline flight to Paris was great"
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "It was excellent!"
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "It was all good.it was"
Pros: "Slept very well in business. Great crew!"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "The friendly personal"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Cons: "no food"
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
Cons: "Poor cew service"
Pros: "Liked how on time the flights were."
Cons: "Nothing to complain about."
Cons: "Seats not enough padding"
Cons: "Sore lower back from the seat."
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."
Pros: "Fly on time. Nice service."
Pros: "This flight was cancelled"
Cons: "Hire better competent people"
Cons: "Wider seats and more leg room"
Cons: "United express flight Tucson to Denver and Denver to Tucson...feet were freezing on both flights."
Pros: "Not much, don't really like flying at night. The crew was nice enough."
Cons: "Our flight to Denver was delayed by 3 hours, so I had to wait for 5 hours. Supposedly we were waiting for another plane because the original plane had a damaged wing. Who knows if these things are true. Maybe they just don't have enough pilots. I missed my connecting flight. Less time unboarding"
Pros: "Crew and entertainment."
Cons: "Offer more food and beverages due to long delay and sitting in the plane for over an hour before take off."
Pros: "We made it home safely and on time."
Cons: "We were sat in the very last seats near bathroom which was noisy and uncomfortable. I actually paid an extra charge so we could be sat together. In flight entertainment didn’t work in my seat. One piece of our luggage was lost."
Cons: "Flight was delayed by 3 hours. Seat bottoms are very short on this plane--several inches shorter than normal."
Pros: "Crew was pleasant and did their job well"
Cons: "The de-ice took way to log and not enough leg room"
Pros: "Good experience. Brought my own entertainment. Comfortable seats for economy cabin. Friendly flight attendants"
Cons: "Second standby adventure of the day got longer as inbound flight was late."
Cons: "Gate agent ‘bag Nazi’"
Pros: "Leg room 7 aisle"
Cons: "Pretzels on a 4 our flight? There should have been some food"
Cons: "Never made it on that flight"
Pros: "I made it safely to my destination"
Cons: "I have been flying Lufthansa for over 15 years and the service is steadily declining. It started with issues during online check-in, a delay in Frankfurt which resulted in a very tight connection. I had to leave my bags behind to make it and the ground personell was of zero help. Oh, and premier silver status is good for nothing on Lufthansa. Thanks StarAlliance."
Pros: "Arrived almost an hour early which was great."
Cons: "Flight was delayed for a hour and half because of equipment. Credit goes to United for promptly putting use on another flight that just came in from Denver. All in a it was a long day."
Cons: "Boarding at Dulles was stupid. The line for 1st class and Premier was against the wall, so these passengers had to fight their way through the lines for passengers in sections 3,4,5 just to get to their line. It would make more sense to have groups 1 & 2 in lines which face the door, and keep the lines for 3,4,5 as they are--that is, parallel to the wall. Or, have the lines in the opposite order, so that 1&2 are closest to the concourse, and 5 is next to the wall I actually felt sorry for these 'privileged' passengers who had to fight their way through the other boarding lines just to board when their section was called"
Pros: "Your seating was spacious!"
Cons: "The unfriendliness of the crew."
Pros: "I wish it was always this easy."
Cons: "I wish the seats and leg room could be a little more generous for those of us who don't fly first class."
Pros: "Not much. We did arrive alive, which is the best part of it."
Cons: "Late, very late without any explanation. Only one food service in flight."
Pros: "The boarding procedure, and flight were completely uneventful. Flight attendants were nice. Slept through the snack if there was one offered."
Cons: "Seatback entertainment by directv is getting a little old at this point. I didn't test it but I believe you can watch content on demand on your own device instead but it's hard to keep the seat back screen turned off. Be weary of tight international to domestic connections at IAD. I had an hour and a half between flights and made it to the gate when they had called group 5 for boarding. This is with Global Entry, TSA Pre-check and priority tags on my bags. I'm sure many others without the above were not so lucky."
Pros: "Well, the plane didn't crash, so that was nice. The plane was clean and the newer 737-900s are pretty decent."
Cons: "Every time I fly United, I pretty much feel like it is an honor on the level of being knighted to get the privilege to fly with this airline. Thank you so much for being willing to take my money in exchange for a service, United. Bless you. I'm sure if you spend $10k + a year with them, they'll happily massage your feet as you ride along, but anyone else seems to be each flight attendant's personal enemy that they must frustrate as often as possible. Also, thank you, United, you beautiful prom queen you, for changing my seat from a window to a middle because it pleased you. It honors me to be your jest."
Pros: "Pilot made up for a late departure & we arrived in Denver a few minutes early. Skies were abut rough for a short time."
Pros: "The flight crew was welcoming and friendly throughout the flight. Even the pilot walked through the plane and chatted with the passengers prior to the flight and also made an announcement wishing a young boy a happy birthday from the flight crew."
Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."
Pros: "I liked that they were polite and friendly during the national United flight groundings due to the computer error."
Cons: "I did not like the terrifying situation in which the pilot said we would be landing in 15 minutes (at this point we were close enough to the ground that I could see cars ) but then without any further announcement proceeded to point the plane upwards and started flying up up up so that all the city lights disappeared and all I could see were stars next to us. I asked 2 different flight attendants wtf was going on and they both said "oh he's just looking for smooth air" which was clearly BS because I was in the very last row of the plane and if there had been rough air I would have been the first to feel it. After inexplicably shooting upwards for what felt like an eternity we finally turned around and ultimately landed and guess what, no rough air to be found. Now I know why airplane pilots update you all the time, because when he pulls a maneuver like that without any warning it is terrifying and all I could think of was the suicidal dude in Germany from Lufthansa. Not cool. Other than that the flight was fine and they were really nice despite the like 3 hour delay or whatever it was. It cost me an extra $60 cause I arrived so late my husband and baby couldn't pick me up anymore but they offered a credit for a future flight so it's ok. I appreciate the gesture."
Cons: "Boarding was late, then, after boarding, we were advised leaving was delayed due to no fuel service available, then other problems arouse, over all, we sat at the gate for over 2 hours before take off."
Pros: "Crew friendly, but every thing else simply as usual."
Cons: "No meal if you can' afford first class."
Pros: "Great and attentive."
Cons: "Seats were a bit uncomfortable although very clean."
Pros: "We ran from customs to our gate with 7 minutes to spare."
Cons: "My seat belt appeared to be on the verge of fraying. Too bad we would have to pay for entertainment. It was free on the international flight. The seats were old, narrow and did not have much padding."
Pros: "Easy to board and check in, good price"
Cons: "It was extra to check luggage"
Pros: "Everything was fine"
Pros: "Boarding, crew"
Cons: "Stale bag of snacks, expensive options for entertainment were a little co fusing as far as directions go."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "It's seems like no one cares about passengers in this airline.... Rude services"
Cons: "Sorry, I can never give comfort a rating above poor as long as airlines keep making economy class seats smaller and smaller."
Cons: "The leg room was terrible."
Cons: "Male flight attendant gave male psgr next to me 4 bottles of scotch free for having to sit in last row, yet the other 5 of us in last row were not offered anything like that. When psgr next to me became drunk he apologized and needed our help finding his connection when he got off plane."
Pros: "The stewardesses were kind."
Cons: "United didn't even try to hold my connection even though I could have made it if they held it 10 minutes (and it had no further connections). Instead they sent it out early. They had no other flights to my destination until 3pm the next day. The hotels were full and no rental cars were available."
Pros: "The pilot did a great job manning and landing"
Cons: "I can't imagine how little service you get for a long flight"
Cons: "No TV"
Cons: "My flight from IAD to DEN was delayed and that caused me to miss my connection to salt lake, thus being stuck in denver until 5:30PM the next day, which is unacceptable."
Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"
Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."
Cons: "The delay"
Pros: "On time departure and early arrival, which enabled me to make tight connection and get to destination on schedule. Premium Econ seating was comfy. UA personnel told the truth and were competent, efficient and nice."
Pros: "Good flight crew. Made it earlier than expected."
Cons: "Super cramped and very uncomfortable."
Cons: "The security inspection had not been conducted and the boarding was greatly delayed, people had already boarded and had to deboard for the inspection to take place."
Cons: "My first flight with United leaving from DC was delayed multiple times and therefore I missed my connecting flight from Newark. I stayed at a hotel to catch the next flight with British Airways leaving from DC to London but had already checked my bags in and could not find out where they were, so I slept with only my handbag! I was never reimbursed for my stay at the Marriott even though I had no control over the flight that was delayed for unknown reasons. After all seemed okay and I reached Mumbai I expected my checked in bag to be at the baggage claim area. I waited for two hours and still had no idea where my bags were. I was very frustrated at this point. I was then advised to create a customer care case with British airways to track my lost baggage, even though United should have handled the transfer of luggage earlier. I called back for three days straight, again I was still without clothes and toiletries his whole time, and the service was dismal. After I got in touch with British and United and got everything sorted out I had my bags delivered to my address in India. The terror continued. I opened my bags and found some minor electronics and other valuables missing! How does that even happen if the bags were previously screened and processed in the States? Overall, I was extremely dissatisfied with this entire experience and do not recommend booking with United Airways at any cost!"
Pros: "Pilot and crew were skilled in preparation for crash landing"
Cons: "2 hour delays on tarmac, aircraft malfunction and frightening landing. Will not fly with Frontier again"
Pros: "Nice clean new plane. Good price."
Cons: "Seats that don't recline and are hard? Are you kidding me? Honestly how much money are you really saving with not putting any cushion in them? Did anyone try flying 4 hours sitting in those seats before you decided to put them in your planes? Wow. No complementary water or snacks? You are saving pennies and causing huge customer dissatisfaction."
Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"
Cons: "Carry on bag cost of $45."
Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"
Pros: "It flew"
Cons: "Seats felt awful Fees brought price to more expensive than Southwest Plane departed 45 minutes late"
Pros: "Despite technical issues and a delay in boarding, they got us to the destination on time. Polite and helpful crew."
Cons: "Why do passengers have to take their luggage themselves to another conveyor belt after checking it in at LGA?"
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Cons: "Delay and Carry-luggage is charged"
Pros: "Cost of ticket"
Cons: "Having to pay a fee to pick my seat, fee for carry-on luggage, and the worst thing was having to tip the Attendants for a diet Coke. This is a horrible practice and leave s a bad taste in my mouth."
Pros: "It got me there without crashing."
Cons: "I think that charging for carryon AND checked baggage is just a money-maker for the airline. Certainly not to the customer's benefit. The non-reclining seats are a negative as is the tiny little "tray" and small seats."
Cons: "The worse service ever; Would not buy tickets from them again... You get what you paid for - Baggage and seating are extra fees"
Pros: "Checking in was fast and easy. Boarding too. On time."
Cons: "No food or drinks except if you spend a lot of $"
Cons: "Don't fly, they charge you for everything ,even a carry-on $65 and they are super rude. They made my brother miss his flight because he was 35 minutes before take off instead of there 40 minute rule. Don't do it !!!!"
Cons: "Plane was delayed by 5 and a half hours due to a storm. Something Frontier had no control over. What they did have control over, however, was their communication, which was non-existent. People at the gate wouldn't tell passengers anything, and responded to questions with "I don't know." When one woman complained about the lack of communication, a Frontier worker told her dismissively that she could call the manager. We kept learning about the flight delays by watching the status board. The front gate workers wouldn't say anything, and most people were too worried about missing the flight to run and get something to eat."
Cons: "Next time i will travel with jetblue airline bcoz first luggage with carry on is free even for economic ticket. But for frontier must pay even for carry on. Jetblue serves free snack and drink. But F. Airline had no thing"
Pros: "Attendants were very relaxed and friendly...made flying with them enjoyable."
Pros: "i arrived almost 40 minutes early than the stated arrival time...unfortunately my ride was not there based on the flight's posted arrival time"
Cons: "no participation in tsa pre check. was not aware ahead of flight, otherwise would not have used airline. no complimentary drinks. boarding was 20 minutes early, another inconvenience as a result of having to go through security check. will not use airline again."
Pros: "The crew was very helpful."
Cons: "The pilot brought the plane into the airport extremely fast and jerky. I was afraid. My daughter was afraid. People in front of us were afraid. If he had warned us, we may not have been so nervous. Was he trying to make up time because of the weather problems in DC? It wasn't worth it."
Pros: "Flight was on time"
Cons: "Hidden fees for bags and seats. Make sure you read their website and figure out a game plan for your bags of you don't want to pay. Pack light!"
Pros: "Crew was good Plane left on time"
Cons: "Boarding, Boarding, Boarding Everyone with a carry on being forced to pay Yelling and screaming at gate agent about baggage fees Total cluster FXXX in the gate area."
Cons: "The flight was delayed for nearly 4 hours, without notice or explanation for most of that time - even though it was a foregone conclusion, because a replacement aircraft had to be flown from CA to FL for maintenance reasons. Then, the counter personnel were arrogant and offensive in dealing with disappointed passengers (who would not be arriving at their destination until 2 am). Frontier is absolutely the worst airline I have dealt with in the past several years, and I am not likely to ever book a flight on Frontier again - especially since the hidden fees tend to make the ultimate price nearly the same as other airlines."
Pros: "Ariving safely at my destinations"
Cons: "Price gouging .. sneaky tactics...what no snacks or water! OK snacks maybe... but water really?"
Cons: "Our flight was significantly delayed do to mechanical issues and they offered little feedback and zero sympathy. The plane is cheap, seats uncomfortable, did not recline, no entertainment, etc. Very low budget airline. I will not ever fly Frontier again."
Cons: "Long delay, was given food vouchers when restaurants were closing and could not use. When we reached destination trains were closed had to climb down stairs"
Pros: "Finally had a Frontier flight that didn't have any issues. I don't fly them that much for that specific reason, but thankfully, this one was uneventful."
Cons: "I had to have my friend who was driving take my bag back to avoid paying like $60+ to check it. (Flew SWA to and Frontier back)"
Pros: "I knew about the extra cost for baggage so that was fine. If I didn't that might have been an issue, but after flying Spirit, Frontier is in another ball park. If there is ever a choice between Frontier and Spirit, I will always choose Frontier."
Pros: "Had a delay"
Pros: "$59 one way"
Cons: "Seats to small, not enough leg room"
Pros: "It was straight through, no layovers."
Cons: "The snacks that cost $3 or more apiece? There was no entertainment, not even a magazine like Sky Mall, and the seat didn't recline, and the tray wasn't big enough for my two snacks and a soda... why did I have to pay for a seat, and then for my bag? Why didn't you just include that in the price, so it wasn't misleading. My ticket really cost $98 more than you quoted it at, and had I known that I could have gotten a cheaper flight from another carrier that was more than your listed price, but included the "extras" you charged me for, and it would have been overall cheaper, and I could have had a reclining seat and a full size tray table... I mean really? I've had better amenities on a military flight!"
Pros: "I had a good experience overall with the flight being on time, the crew being kind, and the boarding process bring smooth."
Cons: "However, this was my first time flying Frontier and while I was happy with the flight price, I was unhappy to learn that I had to pay to carry on my bag ( a first), to select any seat, not just premium seating and pretty much everything else. I understand the need to stay competitive, but this felt like I was being nickeled and dimed for everything."
Pros: "It was my first frontier flight. I appreciate the rates that frontier offers. However, the charge you for everything else (seats, bags, food, etc). I can complain though especially withbthe rate I received for a riundtrip ticket. The flight was not bad, it was 1 1/2 so I was looking for anything fancy. A longer trip I definitely would pay for comfort and amenities. The crew was pleasant and the plane was clean."
Cons: "There wasn't much I didnt like other than the charge for everything, but as i mentioned before how can i complain when my roundtrip ticket was so inexpensive. If you have no bags then you are good. This is definitely a good airline for business travelers who are moving back and forth for work. Although there is no wifi."
Pros: "Crew and other employees we're curteous. Plane was clean. We trav llhave d before with Frotier and had no problems, until now."
Cons: "It was not pleasing to be delayed 3 times and spend time in the airport instead of being with family and friends. I am thankful that the flight was not cancelled."
Cons: "The delay"
Cons: "The chairs were uncomfortable and they charge for everything including pretzels and drinks."
Cons: "The price did not list the additional fee for carry-on. On my round-trip flight, the carry-on fee was 45% of the price of the ticket itself. That is ridiculous. I will never fly Frontier with carry-on again. Maybe just never fly with them generally."
Pros: "Arrived early"
Pros: "Because I am handicapped, I am often unsure of the welcome or help I will receive. On this flight the two male attendants were very helpful and gracious. In fact, one of the attendants went out of his way to help me with my tote and anything else I needed. Trust me this does not often happen. Usually it is the passengers that give me a hand rather than the staff, so this was a welcome surprise."
Cons: "Again, because I am handicapped, I need assistance getting down the ramp and on board the plane. Usually, someone escorts me or wheels me to the door of the plane. On this flight, no one showed up to help me get down the ramp, so I was on my own, and it was a difficult trip at best. I barely made it, but the assistance I received on board made up for the negligence in boarding."
Pros: "Very good flight. Nice crew. Relatively on-time departure/arrival."
Cons: "Like the others who've commented, I was not aware that there were charges for seats, carry-on, and all food and beverages (excluding water). The additional charges added another $110.00 to the cost of my ticket. This is my first time flying Frontier. I may fly again in the future, but customers need to be aware of these additional costs."
Cons: "Frontier nickel and dimes their customers for EVERYTHING. The seats are tiny, and look like they are molded out of a solid piece of plastic, and feel like it too. Being charged to select your seat on the plane is too far..."
Pros: "Peppy flight attendants."
Cons: "Like other reviewers here, I was extremely disappointed with Frontier. The round trip flight I purchased was advertised at $178. At no point during the purchase of this flight was I explicitly and directly warned that Frontier charges, at minimum, $30 (each way) to CARRY-ON luggage that must be placed in the overhead compartment. I do not know the cost to check baggage, but I assume it is comparable to the carry-on fee. In my ethically driven opinion, the round rip price of the trip should have been advertised at $238 to account for the baggage fees. I WAS MISLED. To make matters worse, because I was blissfully unaware of Frontier's carry-on policy and failed to read the fine print while checking in online, I WAS CHARGED $60 AT THE GATE to carry on my roller board. When I asked the gate agent to explain the charge, she - without eye contact and with a mean tone - condescendingly attributed the charge to my stupidity. She proceeded to spit this attitude to the DOZENS OF OTHER CUSTOMERS WHO WERE UNAWARE OF CHARGE AND HAD TO PAY AT THE GATE. In sum, I will end up paying an additional $90 in carry-on baggage fees. I will not fly Frontier again."
Pros: "Got us there ahead of schedule."
Cons: "Pack them in like sardines."
Pros: "The plane crew was amazing, friendly and service oriented. The baltimore boarding crew, borderline offensive when asked about the baggage fees(probably because she's tired of being the front line of complaint) but still poor attitudes don't soothe customers irritability with questions."
Cons: "Fees after fees, to breathe to carry on seat purchase I mean what did the initial ticket even buy?!?? Stop give the full cost up front instead of slowly taking money from passengers. I Won't fly frontier if I don't have to again, it'll be my very last choice."
Pros: "This airline is great , great prices and staff is courtiers"
Cons: "The seats are different from the green seats that I like I'm the past. The seats does not lean back , the space is too cramped"
Pros: "Plane was clean and looked new. Pleasant flight crew. Low fare was great!"
Cons: "Seating area cramped and uncomfortable. Narrow seats pressed me up against seat mate (awkward with a stranger). Tiny arm rests and tray table. Too close to seat in front of me with little leg room (and I am not tall). For this reason, I would not choose Frontier again if I had another option."
Cons: "I can tell you this is the most terrible flight experience ever. They are just interested in how to withdraw money from you. If you make a mistake, it is a great chance for them to make money. They have no intention to help you and to make you comfortable. You are just a cash cow to them. I swear I will not use this terrible flight."
Cons: "They don't even go around and offer you a water. They're pretty much nazis about the personal item rule. If my personal item fits underneath the seat, it should be fine. I would quit my first day if I had to be a worker at Frontier dealing with angry customers like I witnessed."
Pros: "Getting off the plane and knowing therv are other options like Delta, United, Southwest ..."
Cons: "Extra fees: nickel and dimed to death, boarding agent in Dulles and gate agents in Atlanta lacked customer service skills."
Pros: "Good flight. Crew was nice."
Cons: "Wish I had upgraded my seat for more room."
Airlines flying from Washington Dulles Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights