Pros: "The seats were pretty comfortable."
Cons: "It would be nice if the flight attendant was a bit more friendly. Smile works."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "Crew was very kind and helpful"
Cons: "Gate was changed at the last minute"
Cons: "Free food beyond chips"
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Tuvimos retrasos, eso no debe ocurrir"
Pros: "Comfortable and nice crew"
Pros: "Crew was friendly, personable, but also efficient."
Cons: "The flight was SIX hours late, yet passengers were told to check in at the original time. Why? Just to spend the whole freaking night at the airport? The reason for the delay was supposedly weather, yet flights from SEA to BOS on other airlines were on time. Staff were not helpful or empathetic."
Pros: "It's so sad that passengers cannot be offered even water to drink."
Cons: "Nothing to drink. But I really appreciate the spacious leg room."
Pros: "Entertainment, boarding, legroom, not many people on flight."
Cons: "No where in front row to stow smaller bag unless you put it above. Chips were ok as a snack."
Pros: "Pleasant crew - loved (and used) complimentary sleeping eye mask"
Pros: "Everything went well and the lines wasent bad moved pretty fast"
Pros: "Quick boarding left on time comfortable seats overall best flying experience I have had"
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Seating is comfortable!staff,helpful"
Cons: "Delay...was not made up in flight..."
Pros: "The flight was delayed due to fog - not much they could control about that. Since passengers were waiting so long, they put out trays of snacks for us to help ourselves to. They were also very prompt with the announcements and updates, and the captain even made a personal estimate based on his experience. Crew was wonderful."
Cons: "The entertainment systems had consistent glitches. Some were stuck with only kids programming, others were frozen at times. They rebooted the system at least once and some passengers continued to experience problems. We have been on other JetBlue flights without entertainment issues."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Flight attendants were great."
Cons: "Red eye flight was delayed over an hour. Caused me to miss my connection in the AM, my two new options were an out of state airport or a six hour wait at the airport. Unfortunately the girl who sat next to me had panic attacks and ‘seizures’ the whole flight long, requesting medical personnel on board and the constant attention of the attendants. No sleep to be had. By far my worst experience flying all around."
Pros: "The eye mask really helped me sleep on the redeye. Super friendly staff. Left late but still arrived mostly on time."
Cons: "No food. Can't turn off TV when ads are playing."
Pros: "Most everything was great."
Cons: "Ended up sitting in the very back row, so wasn't able to lean back as far. Otherwise it was fine."
Cons: "Checking in was difficult for me. My husband was able to check in through the cruise line. when we got to the airport the counter was not open. i checked in but did not get a seat assignment. When we got to the gate our flight to Boston was delayed until 3am from midnight. I tried getting a seat assignment but was told I had to wait until all the other flights were taken care of. I finally got my seat with my husband after 10p. I am a very nervous flyer so this was very nerve racking for me. But once I got my seat I calmed down. We always fly Jet Blue when we can. The flight itself was wonderful. And the counter folks were very patient with the customers dealing with delays."
Pros: "Spacious legroom! Complimentary soft drink, coffee"
Cons: "30 min late departure"
Pros: "Friendly and helpful crew"
Pros: "Smooth, great service and snacks, loved the gluten free healthy snack options"
Cons: "Too cold in cabin"
Pros: "Even though our flight was 100% full, the staff went out of there way to make it a pleasant flight."
Cons: "We waited a little longer for our baggage to arrive but things happen and we did leave with our bags, that’s the main goal. Thanks Jet Blue"
Cons: "Our plane was delayed on the ground in the outgoing airport due to unspecified mechanical issues. No explanation given. No final apology. At the end of the flight one girl had to catch a connecting flight. She should have been immediately moved to the front to exit the plane but JetBlue didn't make the announcement until everyone was in the aisle."
Pros: "The overall experience was good."
Cons: "Too many people bring too many carry on bags on the plane. By the time we (wife, son, and self) board the plane there are no spaces available for us overhead. Our entire row was taken by other people. JetBlue needs to figure out a better solution to eliminate this nonsense. People bring too much and too large of bags."
Pros: "They were prompt and friendly!"
Pros: "The boarding process went so smoothly."
Cons: "One flight attendant, a tall gal with brown hair, talked so loudly to her crew mate through out the flight that we could hear her over our ear buds. She made sleep impossible until the last 45 mins of the trip."
Cons: "Delayed departing SeaTac due to broken bin, so sat at gate over a half an hour. As a result missed rental car pick up time in Long Beach on a holiday weekend. Had to rent from another higher cost rental car firm as was a “walk up rate renter”. Spent an hour getting the last rental car which of course reeked of pot smoke smell, and was a compact."
Cons: "Center seat. It seems the only way to get a good seat is to pay for it:("
Pros: "I like everything on my trip with JetBlue everyone was helpful"
Cons: "Well I don’t suggested anything new just keep working hard"
Pros: "Everything good"
Cons: "First, at the gate the crew begin call group A not the people buy even more space, second, the tv from my seat never working. Plus delayed two hours from airport JFK."
Cons: "My flight was delayed"
Pros: "The crew is always friendly and helpful"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "The leg room!"
Cons: "Didn't get a customs form, would be nice if they just left it on your tray table"
Pros: "Crew was very nice"
Pros: "The woman at the check in desk was great in helping me to find a decent seat."
Cons: "Your web system did not allow me to choose a seat and wasted a lot of my time. Blue chips are now mixed with sweet potato, ruining the experience."
Pros: "Everything went super smooth, with fantastic service on the flight!"
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Cons: "The flight were one hour late"
Pros: "On time, free TV and wifi, snacks and soda. Polite and efficient"
Cons: "Earplug for headset deffective"
Cons: "Credit for tv not working thanks"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "TV option. Being able to get in and out of plane on both ends... at least at long beach. Getting a whole can to drink instead of the usual 3 oz of beverage. Timely"
Cons: "When you want people to volunteer check their carry ons, it would be nice to havean immediate pick up option on the tarmac - would be a lot more willing if I didn't have to wait 20-30 minutes for others' convenience"
Pros: "Accommodating a lot more than American Airlines."
Cons: "13 hour delay"
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "The crew was amazing."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "The crew was amazing"
Cons: "Everything it’s perfect"
Pros: "The food was improved and the seat was comfortable."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "Great service"
Cons: "No complain"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Amenities, service, and punctuation of flight"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment was good."
Cons: "The crew was very rude."
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "Seat, did not get upgraded"
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Pros: "The food was fine and it was on time"
Cons: "The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight."
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "everything was very nice"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "Late and missed my international connection"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "The entertainment was great!"
Cons: "I was so uncomfortable in my seat."
Pros: "Vuelo tranquilo y todo a su hora"
Cons: "Almost 2 hours of delay"
Pros: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Cons: "The food was decent but my return flight was better."
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Pros: "I enjoyed myself smooth ride and momondo made it easy"
Cons: "Spirit customer service was horrible. I'm glad I returned with copa. They will be my first choice from now on."
Cons: "Only one working bathroom, long lines"
Cons: "Good service"
Pros: "I sat in row five so I had lots of like space, which is good since I’m 6‘6“ tall"
Pros: "Crew was rude, didn’t give the 12 people in our group any attention. We felt discriminated our group were told that our duty free purchases were considered carry on &we have to check our other carry on while the passenger next to my friend had her carry on plus 4 duty free purchases w/her & was not"
Cons: "I travelled with my husband, 15yr old daughter, 2yr old twin boys and 1yr old baby, tried checking in online the nite before and couldn’t, rep on the phone couldn’t help me, told me we were all assigned seats separately & she couldn’t help fix the situation, checked in at the airport & was told I ha"
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Mi nombre es Pamela Huete me gusto mucho la atención ,los precios,y los vuelos a tiempo buena eficacia me encantaría que hubiera vuelos directos ."
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Cons: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Cons: "-lost my luggage -no entertainment on flight from Panama to Punta Cana"
Pros: "Great Service, on-time flight."
Pros: "copa is punctual with the flights and offer a good service in the air."
Cons: "Muy buen viaje, de repente algunas unidades. No tienen pantallas"
Cons: "Zero entertainment. Pitiful business class."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "The crew was excellent"
Pros: "Fast boarding Exact timing"
Cons: "No entertainment at all Mini sándwich as snack"
Pros: "The arrival time was very convenient."
Cons: "Went business claSS: THe stewards gave bad service, very slow, not attended to offer, drinks, water. They even missed the dessert and one passenger got upset. They gave it to him just before landing.. not good. as i WAS LEAVING THE PLANE, had to stop the flow BECAUSE THEY DID NOT RETURN MY jACKET, so they had to open the closet. Please train them better. we are flying Business, not no frills.."
Pros: "Evrything fine!!!"
Cons: "No whell chair wait for me only this!!"
Pros: "New, clean planes."
Cons: "Checking was horrible. It looked like every agent was being trained and the ones that were trained were slow. I waited 1 1/2 hours. luckily I was there 3 1/2 hours before the flight."
Pros: "Great customer services"
Cons: "Seats hard"
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Cons: "Plane was late in starting barely made our connection to FLL"
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Cons: "The business class was empty and Copa did not offer an upgrade."
Cons: "I was put on standby both time I used this airline and today I wasn’t put in my flight that I have PAID for just because they want to make more money ?!? I am apauled with this service and way of treating paying customers ! Simply the worst company. Ever !"
Cons: "Flight was overbooked and I got bumped. Needs to be ther for work very inconvienant"
Pros: "Quick flight"
Cons: "Delayed over an hour. Had to wait a long time to deplane and then were crammed into a bus and shuttled to terminal."
Cons: "Ustedes cambiaron las fechas de nuestra reserva. Se hizo para el 9 de agosto. Y nosotros la pedimos para el 9 de julio. Cuando llamamos a cambiarla, salía más caro que comprar otro tiquete ida y vuelta. Yo tuve que comprar un tiquete por otra aerolínea para regresar de Nueva York a Medellín."
Pros: "I liked the crew service, timing, prefesionalism!!"
Cons: "Food is not too good, I don't eat pork and seafood (cause allergies) and he the attendant couldn't tell me if the sausage was pork or beef. They need to be informed since an emergency could happen in the flight. Everything else, perfect."
Pros: "They have brand new planes. Of the four I took three of them had independent TV's for each seat from which you can choose the movie, tv show, or the music you prefer. It has also drinks available like rum or whiskey without any aditional cost and the crew was great."
Cons: "On my flight from Mexico to Panama City my tv wasn't working so I couldn't see any movie or anything."
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Cons: "When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990"
Pros: "Everyone was extremely kind and helpful!"
Pros: "Although my flight was very short, the staff was kind and the food great! May have been one of the smoothest flight I've ever been on."
Pros: "Once I boarded the flight, everything was pretty standard. They had charging ports in the seats."
Cons: "Unlike other airlines like Delta or United, Copa doesn't ask people if they want to take a later flight for travel credit when a flight is over booked. They randomly select people who get pulled out of the boarding line, even though I already had an online boarding pass. They cite something in the fine print that says you can get kicked off a flight if you don't check in at the front desk with the gate attendants 90min. before the flight. Again, I already checked in and had a boarding pass on my phone. After getting kicked off, the service continued to be poor and they blamed those of us who got kicked off for being 'late.' All of us were there in the terminal well before boarding."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Seats comfortable, but planes are old and outdated"
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "Easy to check my bag- fast process"
Cons: "Only 1 update in the 70min our flight was delayed! And we were stuck on a bus that took us to the plane for 20 min with no ventilation or updates. Just waiting outside the plane. Yikes!"
Cons: "Great so far! Thnks"
Pros: "The people were nice and it felt like a quick flight."
Cons: "There was no one at the check-in desk when I got to the airport and when someone called to ask when they would be there Sun Country said they come 2 hours before the flight. Giving people an hour to get through security and get to they're gates before boarding. I also should have looked at how much it would cost checking a bag($20) and all the additional costs that Sun Country has (seat: $7-$25)."
Pros: "Price was reasonable."
Cons: "The lady at the check in counter was unfriendly - gave me hard time communicating with me."
Pros: "Once we got on board all was well."
Cons: "That we couldn’t get boarding passes online without buying a seat. We arrived from an Alaskan cruise about 6 hrs early and had to wait until 2 hrs before our flight, when a ticket agent arrived, before we could get where we could get food to eat. Then the security line was unbelievably long and we just got through shortly before our flight. Luckily there was a bagel shop right next to the boarding area."
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The planes are old and poorly maintained. No longer a viable option to fly."
Pros: "I made it safely in one piece and my luggage did too."
Cons: "There was very very little room in the seats. I have never been so cramped on a flight. My knees were hitting the back of the seat in front of me even before I tried to slouch down and take a nap. The seats were also very firm. My butt cheeks fell asleep multiple times so I had to shift in my seat but I couldn’t move very far because my knees were pinned."
Cons: "The flight was the worse we've ever had. Had us running from north concourse to the south concourse for at least a mile& then busing us back to the north to board the plane. No room in our seats, one drink cart, ¬ able to put anything up in the overhead without paying $30 dollars. Having to pay for a small crummy seat that left our legs cramped after a 3 hour flight. I shutter at the thought of our return flight home! NEVER AGAIN will we fly Sun Country!"
Pros: "I loved how, once the aircraft was there they updated us and got everyone organized during the boarding process and we left in a reasonable amount of time after the aircraft arrived. I didn't have any problems with the flight, and it was nice to be notified in advanced about the upcoming turbulence."
Cons: "It was late, and with my long layover, I couldn't check-in without exiting the secure area. They are understaffed, and they don't have anyone in the secured area to even ask questions too, let along check in passengers that are transferring from other airlines. Also, there wasn't anything showing the passengers that the flight was delayed until 10 minutes before the flight was supposed to leave. I knew it was late, only after the agent from a different airline did many searches into my connecting flight, and I also asked my check-in agent at Sun Country, I had to ask! That information was not given willingly."
Cons: "Both of my flights were delayed by an hour and two hours. Customer service refused to help me out even though I completely missed my connecting flight and wasn’t able to get home in time to make me sons birthday party."
Pros: "Check in was easy and fast...very Friendly staff. It was my first time using them. I will use them again."
Cons: "No entertainment"
Cons: "30 minutes late, that time was spent sitting in my uncomfortable seat onboard at the origin airport. No free snack and one drink - discount airline norm anymore. Oddly very hot on the plane despite the normal vents."
Pros: "Not much. Sat on the tarmac 4 a good 45 min, late getting 2 destination, nothing 2 watch/do, no free anything !!!!!"
Cons: "Long, long, long , boring flight ! Doubtful I will use your airlines again no matter how cheap! Now u r charging 4 carryons, give me a BREAK"
Pros: "Efficient, courteous staff, no issues"
Pros: "Seats were ok."
Cons: "The boarding process was much slower than expected then when we were seated, the plane was uncomfortably warm. With our vents open in full, we were bordering on sweating the majority of the flight. It was unpleasant."
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Great service"
Cons: "The flight attendants could have been nicer but all and all good experience."
Pros: "Cheap fare"
Cons: "They lost both our bags No leg room or space in coach Poor food options"
Pros: "Our stewardess was very friendly, and the flight was one of the smoothest I've experienced on any airline!"
Cons: "The automated voice was kind of cheesy..."
Pros: "Sun country able get my family on next flight out only 2.5 hours later at no charge!"
Cons: "Missed boarding by 11 minutes do to traffic on I5 needed to be there 45 minutes before takeoff"
Pros: "Flight attendant Alisa was great!"
Cons: "Most of all I don't like that it costs $50 each to catch an earlier flight even though there was plenty of room on the airplane. * I hate flying and there was lots of mild turbulence. *small seats. *no cookies or nuts offered. * no video capabilities."
Cons: "No complaints about the actual flight, but the check-in system needs work. Even though I checked-in at exactly 24 hrs ahead of time, almost all of the seats were booked and I had to pay extra to be able to have two seats together."
Cons: "Not only do they not have a mobile app, but their website was malfunctioning so I couldn't check-in online. At the SEA airport they didn't have a self-service kiosk, so we had to wait in line. Modernize!"
Cons: "Very upset because they lost our luggage. Our car keys were in the luggage so now we had to pay a crazy amount of money to take a taxi home in addition to having to leave our car at the airport park and ride. We now will have to drive all the way back tomorrow to retrieve our car. When we asked them how are we supposed to get home they couldn't have cared less."
Pros: "they switched my seat so I could be comfortable as I'm overweight. That made the flight so much better. Cheeseburgers are 6$ and they give you a whole can of soda if you ask them meals in the airport are a lot more expensive."
Cons: "Not much space. There's no entertainment on the plane. No tv. They rent movie players for 8. No complimentary snacks. They should give some peanuts. Families were apart during flight they say they have full flights and can't seat people together."
Pros: "Your falsified seat choice at 24 hours before flying is a joke. I logged onto your site 24 hours EXACTLY before my flight to pay fir a checked bag. Imagine my surprise that only MIDDLE SEATS IN THE BACK OF THE PLANE were my choices!! Now... I KNEW that not every person on that plane had already chosen all the other seats. I could BUY a seat however! No!!! I already paid for a seat with my ticket!!! I think what your company is doing is dishonest and greedy. There are other airlines that do not have this dishonest practice... And I will be looking at them in the future."
Pros: "The Landing was smooth. The flight path seemed to run just south of the Missouri River though Montana."
Cons: "When I asked he pilot whether we flew along just south of the Missouri RIver, he said, we crossed it. Well of course we crossed it, but that would have been when it turned south in North Dakota. I would like the flight path to be made available to the passengers. It is very frustrating to me to not have any clear understanding of what the landscape features are that I am seeing out the window, and where I am in relation to the earth's suface."
Pros: "The employees are always super nice. The plane is always very clean."
Cons: "Just missed the little snacks. I thought ahead of time and brought our own but we would have gotten pretty hungry had we not. Your snacks for purchase are reasonably priced if we had to purchase something though."
Pros: "It's cheap and it doesn't charge extra for two carry ons. Boarding was faster and easier than other airlines. They seat families with babies in the back, which is nice for other patrons."
Cons: "Sun Country Air is the greyhound of airlines. The crew is generally rude, seats are somehow small and cramped, even compared to other airplanes, the aisle is also somehow smaller, there's no entertainment options - usually on my four hour flight home there's at least a movie option. I've had confusing and difficult interactions with disability services on two occasions and have had staff question my disability and access needs."
Pros: "I happened to be in row 4, had lots of leg room and the middle seat was empty."
Cons: "I purchased round trip tickets in July to attend my Grandsons 2nd birthday allowing ample time to make his party, but our plane got diverted to Great Falls ,MT. We had to wait 6.5 hours for them to send another plane and crew. Needless to say, I missed his party and all they gave us was a sack lunch and a $100.00 ticket voucher. I also called customer care and they were going to look into it and call me back. I still haven't received a call back. This was a very upsetting ordeal."
Pros: "They are accommodating. They are very budget friendly. When other airlines try their best to gouge you. Sun Country has that “Minnesota nice” attitude. I will always try to fly Sun Country. Unfortunately for me I live in Seattle and they only have two flights a day from her, both to MSP. And they stop service just after January 1st."
Pros: "Was pleasantly surprised at the service and professional attitude of the flight attendants!"
Pros: "We got a terrific fare on this flight. The airline also offers convenient flights. We really appreciate non-stop flights. The staff members we encountered were courteous and efficient."
Cons: "In this age of uncomfortable air travel, the seats seemed especially small, but this is a subjective comment. We did not measure them."
Pros: "Had to pay extra when booking, but the extra legroom was comfortable."
Cons: "Our expected boarding time of 12:35 turned out to be 1:20 instead and of course our flight was late arriving at MSP. No reason for the delay was given."
Cons: "No food - not even snacks."
Pros: "The flight was delayed but the crew at the gate in Seattle was wonderful. The young ladies were professional and very sweet."
Pros: "Scheduling worked great"
Pros: "Didn't select seat, and full flight resulted in upgrade to exit row. I was comfortable on both legs. I didn't try the food/drink but was impressed they had a few beers and Lions Tap burgers."
Cons: "I stayed at airport bar waiting for friends at SeaTac. Bag stayed on carousal for 2 hrs, but no signage of where it was. No one from Sun Country was at the terminal at all (nobody at ticketing or any bag service). I called service in MPLS and they emailed someone at SeaTac to contact me. I was able to locate it myself on one of the 16 carousals, but didn't receive a call for another 90 minutes."
Pros: "Free check in bags which was a BIG PLUS FOR ME & getting my boarding pass only took 2 mins!!!"
Cons: "That blankets weren't available unless you purchased them for 5 dollars which isn't much but still I think blankets should be free and available to all"
Pros: "Everything was quick and simple"
Pros: "Friendly staff and crew. Clean plane. Functional seat. On time. Suitcase arrived as well. Albeit it took quite awhile...not sure why."
Cons: "All went well."
Pros: "The plane was bigger which allowed everyone to have more room to get comfy and sleep since it was a red eye flight."
Cons: "Nothing really, it was a god flight, there was just nothing spectacular that stood out good or bad."
Pros: "Boarding went well and so did getting off the plane."
Cons: "Two of the flight attendants that we dealt with at the back of the plane were for rude not only to my husband and I but to our 7 year old child who was seated in a different row."
Pros: "The crew was very polite and helpful."
Cons: "I'm a size 4 in women's, average height (5'6") and even I felt like the seats were so tiny and uncomfortable. Plus on our return flight the cool air wasn't working properly, in my section of the plain anyway, and I was over heating to the point I was nauseous."
Cons: "All passenger were boarded on time for take off and then it took an hour to get US Mail into the baggage compartment!!! Strange set of priorities and lack of timing."
Cons: "There were multiple rows of empty seats, so I moved in order to lay down and sleep. After I had fallen asleep I was shaken awake by a flight attendant telling me in a very rude tone I couldn't sleep there because I hadn't paid for the seats. I had obviously paid my air fare and the seats were vacant. I will never fly Sun Country again because of how I was treated by their flight attendants."
Cons: "Boarding the plane was a horrible experience—no Sun Country staff anywhere to be found during the 3 hours I spent at the airport. When the departure gate that was printed on my boarding pass was incorrect, Alaska Airlines staff went out of their way to help me to find the correct gate."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crews are fantastic. Just only assigning seat u need to buy so that you seat besides of your companion."
Cons: "If the travelers has 2 to 3 more companion let them seat together."
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Original flight came in 1.5 hrs late. Missed connection, then sat on the tarmac for 2 hrs before taking off because the pilot was late."
Pros: "Nothing. I missed a family members funeral and no one at the airline cares. I ended up staying home because the flight was delayed 8 hours."
Cons: "Customer service didn't even try to find connecting flights and informed us that there were no other flights going to Phoenix. Which was a lie. I will never book with American again."
Pros: "The crew was really nice and I like the cookies"
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Pros: "Flight attendants were two hours late"
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "On time"
Cons: "Snack selection was poor"
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Cons: "Our bag was never transferred to the continuing flight. Then it took a week to catch up with us. When we complained to American they just passed the buck to the final carrier, but I think the mistake was theirs."
Cons: "No food or entertainment offered at all - for a 5-1/2 hour flight. Seats uncomfortable. I don't like how it feels like you're nickle and diming us - charging for every little thing, including what seat you sit in."
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."
Cons: "My screen didn't work and the flashing ads gave me a headache"
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Cons: "We were told the overhead was full, so we had to check our bags, but once we boarded there were complete compartments empty. I suspect they were just trying to depart earlier."
Pros: "Speed from Seattle to Charlotte. We made up for some lost time. Two empty seats beside me because I changed my seat assignment when attendant announced flight was not full."
Cons: "The plane was 2 hours late in arriving for pickup in Seattle. This was difficult for passengers with connections in Charlotte. I was fortunate because CLT was my final destination. Plane carpet was dirty."
Pros: "Crew were friendly"
Cons: "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."
Cons: "Too many levels of passengers"
Cons: "My flight was changed 3 times-- always pick a window seat and was changed to aisle seat. The attitude at the ticket counter was "you're lucky to get any seat", flight was overbooked, the boarding process and deplaning were absurd with all the people bringing on way too much carry on luggage !!! It takes almost 30 min to get off the plane!!"
Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Cons: "I would not change a thing the flight was wonderful and the stewardess Virginia great"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "The flight crew was helpful"
Cons: "I got stuck in Dallas overnight with no place to stay and no compensation"
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."