Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The crew from jfk to Guangzhou were not nice. The crew from Guangzhou to jfk were nice."
Cons: "I had another trip with the same route and same airline in August. I had only two meals from Guangzhou to jfk."
Pros: "Price was really good. The information on App to find the location reminding the trip ... is fine too."
Cons: "Food and seat were not that much fine."
Cons: "Everything, totally understaffed, check-in kiosks do not work. Will avoid any carrier who uses them."
Cons: "Every thing perfect, I’m so happy with the service."
Pros: "China Southern has great equipment. They are always well maintained and clean. The seats in main cabin are very comfortable. A great value!"
Cons: "As an English speaker, I find their service announcements on board often lack in clarity, but they try. I always stroll and enjoy engaging in flight crew in casual conversation about their thoughts of the equipment, schedule, plans during their layover. I find on this more personal level, they relax"
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals."
Pros: "Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!"
Cons: "Amenties kit was below par"
Pros: "Good service, friendly cabin crews and on-time flight. Great price."
Cons: "no USB for charger; limited drink selection; restroom not as clean or as often cleaned as some other airlines"
Cons: "Delayed boarding"
Pros: "We flew economy, so didn’t have incredible expectations. The seats actually had more legroom than expected and reclined well. No complaints for what it is."
Cons: "The food was pretty terrible, even for airplane food. On a 14.5 hot flight we had 2 full meals, along with some snacks which was decent frequency. However it was so inedible! Luckily we packed our own food just in case. The crew was also pretty terrible, and not because of a language barrier. Didn’t seem to know the basics about food and drink service and often skipped service to people wide awake and waiting."
Pros: "Efficiency during boarding and takeoff."
Cons: "Obtaining a Visa in China was a nightmare. China southern had 100 people sitting in a small room waiting hours to even get their passports back. It was disorganized and frustrating. Would never fly China Southern internationally again."
Pros: "Service Crew superior performance to passengers. Very attentive."
Cons: "I had one luggage which was long delayed in coming out of the airport luggage arrival carousel even if I am a Business Class passenger"
Pros: "Food and beverage service was class. In-flight movies were decent. Flight was smooth and faster than projected."
Cons: "sitting on the tarmac for five hours at lax, with no really good explanation. everyone missed their connecting flights, we were lucky there was still some room on a later flight to bangkok. others were not so lucky. what a sh*tshow. ended up at our destination over 8 hours late and missed a whole day in bangkok."
Pros: "Cabin crew was wonderful and very attentive. Smooth flight with good food. 787 Dreamliner for a long haul 13 hour flight. First airline where I see the cabin crew clean the lavatories mid-flight! Overall a great experience.Would fly again."
Pros: "Flight from Guangzhou to Vancouver was smooth. Cabin crew was great and attentive. Flight was even early to arrive!"
Cons: "Seats were a bit cramped."
Pros: "The flight was long but its was in a good area to sit in"
Cons: "Lack of entertainment"
Pros: "Other than it not crashing, Nothing."
Cons: "We had 4 flights with them due to connections. On the longest flight back to the states they wouldn't let anyone use their phone or tablets even though they did on the other flights. There was barely any movies or shows to watch. The crew weren't very polite and spoke very limited english. You couldn't understand anything they announced on the intercom system because is was so distorted. The chicken dinner was disgusting. It looked like chicken in brown jello. The omelet was watery. The rice porridge had no flavor. The bathroom ran out of toilet paper within a couple hours."
Cons: "Lost my baggage"
Pros: "Proactive service, friendly and fast."
Cons: "Attention to details such as asking what would you like to drink when serving the food, at odd times in business class"
Pros: "Penty if room.plenty of staff on board"
Cons: "The Tv did not work, food very bad."
Pros: "Nice service! Provides customers many varieties thing."
Pros: "Movies for entertainment."
Cons: "I did not like the food.Also, I was given the last seat where was no legroom space."
Cons: "My flight was cancelled unbeknownst to me until I arrived to check in. Both the airline and the booking agency were denying who's fault it was. After 3 hours, I was finally out on another flight with Air China that I almost missed because they took so long to help me!"
Cons: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Cons: "flight left 30 mins late and they lost my luggage."
Cons: "Terrible delay before departure, right before landing, and after landing but before gate. I had 3.5 hr layover in Wuhan but still missed my next flight. The hotel provided by the airline for overnight is terrible. I have to pay extra to get a room for my own (the standard offered requires two strangers stay in the same room)."
Cons: "They lost my baggage and changed boarding times without notifying me."
Cons: "Never on time"
Pros: "Friendly crew, excellent boarding process, on time and punctual. Overall a wonderful flying experience."
Pros: "There were unused economy comfort seats on the flight and we gratefully received a complementary upgrade."
Pros: "My flight was delayed several times so I was never able to get on it. However the staff was ready for me as soon as I got to the counter and had already prepared with another airline, Thai airlines, all the necessary flights to get me safely home. Truly outstanding service, One of the best I have ever had in my life. I will continue to recommend both this airlines to every person I know. You guys are the best. Thank you so much!"
Pros: "Great food, friendly service, plenty of leg room, not bad for an 11.5 hour flight."
Cons: "Plane was a bit older for a long haul (Airbus A330), seats were hard. We left 45 minutes late without any explanation."
Cons: "Flight was change to China Airlines"
Pros: "I got there safely."
Cons: "A group of approximately five children ages six to about ten traveling with their family: kicked and pulled at seats, squealed, stood up in their seats during landing, talked, talked, talked. Parents said nothing. More importantly, please improve your food. It's really subpar."
Pros: "The food was pretty good, nice crew&leg room space. You could tell China Southern are professional."
Cons: "The connecting flight location, Guangzhou, was hot. Also their wifi sucks."
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Limited entertainment especially if you are Indian. 2. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Pros: "TONS of movies to watch on my 787! My friend who took a different international flight on the same airlines"
Pros: "The planes are new."
Cons: "They don't allow cell phone use in airplane mode at anytime during the flight. China has a law against cellphone use on planes and they enforce it in international airspace and over other countries's airspace as well. This is a violation of passengers' rights."
Pros: "All of the flight crew spoke enough English to be helpful and kind. All seats come with pillow and blanket. Good and plenty food for an internal flight."
Cons: "Almost same like the flight from Jakarta to Guangzhou."
Cons: "English announcement can be improved"
Pros: "good entertainment quiet nice stewardesses/stewards"
Cons: "vegetarian meals were not great, but as expected for airline food no soap in any of the airplane bathrooms"
Cons: "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."
Pros: "The crew was decent and helpful; was prompt and courteous. Was willing to serve whenever was called for some help."
Cons: "Contacting the airlines is a hassle. There is no email id on which one could write. The website is not consumer friendly. The telephones do not connect easily, and then it becomes difficult to reach the desired person for help. For doing anything, the website asks for 13-digit ticket number, but it has not been provided in the e-tickets or any email also."
Pros: "The seats, leg space was good. Crew was helpful. Food was just average."
Cons: "Entertainment was poor; very limited selection."
Airlines flying from Washington to Lijiang have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights