Daily cleaning, installation of cabin HEPA filters on flights from Washington to Roatan Island
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 6% increase in price.|
Average price round-trip
|$1,192||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Cons: "They need to make more leg room in ALL planes"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Average flight. Crew was polite."
Cons: "On time performance. Barely made my connecton, because of flight delay. Seems like only 1 in 5 flights are on time according to flightaware.com."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "Great staff and they worked hard to make the flight comfortable."
Cons: "The seats are small and the plane feels like a Sardine can."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "Great flight attendants and crew, 30 min early!!"
Pros: "Food, service and entertainment"
Cons: "Entry into the aircraft was a bit chaotic"
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Too many interruptions on the inflight entertainment."
Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."
Cons: "Old cramped untidy and limited drink service"
Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."
Cons: "Seats a bit cramped"
Cons: "The crew appeared tired, scattered, and unhappy. The flight was delayed after boarding nearly 1hr while repairs were completed. 1st announcement by captains crew stated passengers could disembark during repair, then stated 10min later to take a seat. Very poor communication."
Pros: "Wifi for entertainment worked well"
Cons: "No longer have entertainment on back of seats"
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Very attentative."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Nice Pajamas. Individual window seat. Decent food."
Cons: "Seat ptich could be/should be - wider. Snacks can be better and have better option.. ( only Apple for a fruit? Gimme a break)"
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "The movies."
Cons: "Horrible food and Very very uncomfortable seats. Absolutely NO leg room. One of these days Delta is going to be sued for deep vein thrombosis (blood clot)."
Cons: "Crew forget to feed quarter of passenger, and did it after reminder from passenger. No movies with Russian translation or titles. Flight arrived at Amsterdam 50 min later, and we missed our direct flight to Kiev"
Pros: "Economy seats are comfortable. I wasn't compressed in any way sitting in a window seat. Delta is my go-to airline. Not always the least expensive, but it's usually a pleasant trip."
Cons: "I was disappointed to be overcrowded in my seat. I sat next to a man who was too large to position the arm rest between us down. And as such, he took up about 1/3 of my seat. It was a really cramped flight and although I was polite, it's still very frustrating to pay for a seat, but only get access to 2/3 of it. I am 6'1, so every inch of my seat is typically used. It would be nice if there was a way to ensure this didn't happen. If people need more than 1 seat, they should be required to pay for more than one seat, and not 'steal' my space. Overall bad Delta experience. Sara"
Cons: "Must have been an older Delta jet. It had no entertainment. The wifi was poor."
Cons: "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."
Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."
Pros: "Finally, a free movie! Now, whoever picks the movie needs to do a better job, but atleast it was something! Service was Excellent, first pass with snack and drink carts, then they came through with coffee, and again with water! Now, that's service! Great job! Very friendly staff."
Cons: "Bathrooms, once again... disgusting. Urine on the floor, smelled awful. Tiny bathrooms, only 1 up front"
Cons: "Boarding was 30 minutes late."
Cons: "I was surrounded by a basketball team. They all have terrible breath. I know that because they kept talking to each other and I was in the middle (literally) of it all. Thanks Delta airlines!"
Pros: "The gate agents were friendly and made the boarding process quick."
Cons: "This was my connecting flight, and also left late. I can't really rate the crew on either flight, because I didn't see them. It's also impossible for me to rate the food/beverage service, because there was none. I spent over 3 hours on planes, and no beverage service was provided. If you have connecting flights, are flying for business, or don't pack your own refreshments assuming that something standard services will be, well, standard, Delta is probably not who you want to fly with. I work in the industry and sm usually not this brutally honest, but the whole trip was pretty disappointing."
Pros: "Overall, the flight was good. It actually wasn't a Delta flight but an Alaska Airlines flight."
Cons: "The aircraft was new model 737-800, very nice! Except the seats are a bit hard. Not good for a 5 hour flight. What really made me angry is I paid for a Delta flight. What difference does it make!? On long Delta flights, you get a meal (you pay for it in the cost of your ticket), but I was put on an Alaska Airlines flight where the meals are $7.50! I think that if Delta puts you on an affiliated airline, they should pick up the tab for the meal. Entertainment is via your smartphone. Don't have a smartphone, no problem, cough up $10 for a 2 bit tablet to watch a movie!"
Pros: "I fly several times a year. I usually fly Southwest, I've never been happy with my experience with them. Delta has great customer service that makes me feel that I"m important to them. The flight attendants are very friendly, helpful, and genuine. It"s a nice added touch when the pilot stands there and greets the passangers. If I have a choice, I will never fly with any other airlines."
Pros: "On time. Came around with water often."
Cons: "Just said we were being served a meal on my ticket and we didn't get one. Probably just as well since it was a turbulent take off and landing :-)"
Cons: "Never got to fly it. The prior flight was so delayed I missed it."
Pros: "Easy boarding abd confortable chairs"
Cons: "No food is served and the food for purchase is awful"
Pros: "People were nice"
Pros: "I liked the price of the ticket"
Cons: "SeaTac gates are very small compared to MSP. The seats on the plane are uncomfortable."
Pros: "We got a terrific fare on this flight. The airline also offers convenient flights. We really appreciate non-stop flights. The staff members we encountered were courteous and efficient."
Cons: "In this age of uncomfortable air travel, the seats seemed especially small, but this is a subjective comment. We did not measure them."
Cons: "Flight was delayed. We sat on the plane for half an hour without any information from the crew. Flight attendants were forgetful and not professional."
Cons: "no peanuts"
Pros: "I like how quickly we can get from point A to B."
Cons: "I HATE the pay for your seat stuff. I HATE the fact that you cannot choose your seat when you have physical difficulties like back trouble. I HATE that you seat obese people in the seats. Your flight attendants are pretty stoic."
Pros: "Quick on time boarding. Left early and arrived early on my return flight. Staff was friendly. Check in was super quick with no lines."
Cons: "Nothing that was the airlines fault. No snacks."
Pros: "Flight crew was great. Very nice and friendly."
Cons: "We were an hour late. Seats are not very comfortable at all! It looked like a well worn plane."
Cons: "Only one bathroom in back of plane."
Pros: "Had to pay extra when booking, but the extra legroom was comfortable."
Cons: "Our expected boarding time of 12:35 turned out to be 1:20 instead and of course our flight was late arriving at MSP. No reason for the delay was given."
Cons: "No food - not even snacks."
Pros: "Service was good. Short flight. Ticketing and other agents were very nice."
Cons: "Plane was small tight seats."
Pros: "First time flying Suncountry, very impressed."
Pros: "Staff and crew were great. Loved the whole flight experience"
Cons: "Baggage was damaged at some point by baggage handlers. Totally ripped open and zippers were ripped apart. I was forced to file a damage report and am now waiting and holding I get a call for make things right."
Pros: "Staff is professional, friendly and courteous. Flight was on tome, boarding was seamless."
Pros: "Pilot let us know what states we were flying over periodically....liked that. FPilot on flight to Seattle did not do that."
Pros: "schedule flight was on time"
Cons: "no drinks,or even peanuts,cookies,pretzels .they only offer water."
Pros: "Scheduling worked great"
Pros: "The treatment was amazing. Awesome employees!"
Pros: "Didn't select seat, and full flight resulted in upgrade to exit row. I was comfortable on both legs. I didn't try the food/drink but was impressed they had a few beers and Lions Tap burgers."
Cons: "I stayed at airport bar waiting for friends at SeaTac. Bag stayed on carousal for 2 hrs, but no signage of where it was. No one from Sun Country was at the terminal at all (nobody at ticketing or any bag service). I called service in MPLS and they emailed someone at SeaTac to contact me. I was able to locate it myself on one of the 16 carousals, but didn't receive a call for another 90 minutes."
Cons: "not enough people at boarding desk to answer questions & do upgrades."
Pros: "Free check in bags which was a BIG PLUS FOR ME & getting my boarding pass only took 2 mins!!!"
Cons: "That blankets weren't available unless you purchased them for 5 dollars which isn't much but still I think blankets should be free and available to all"
Pros: "Everuthing wa easy, crew crew were nice and helpful"
Pros: "Oops, Sun Country forgot about the US Post after boarding. Rather than being on time, we were 1 1/2 hours late. This made flight attendants surly and grumpy. Sun Country - this was not the passemgers' fault so don't have the flight attendants be extra rude to compensate."
Cons: "Also, the pilot did not properly set the announcements sono o.e could hear and there were no repeats. Thanks!"
Cons: "Very uncomfortable overnight flight."
Pros: "Price of ticket. Friendliness of crew. Check in woman waived my baggage fee. Like using the less crowded Terminal 2 in Minneapolis."
Cons: "Continuous error message when trying to check in for lower baggage fee. No snacks, except those for purchase."
Pros: "Friendly staff."
Cons: "We were not offered free peanuts or anything."
Pros: "I like the offer check carry ons for " full" flights at the ticket counter. Crew was fab, pilot gave me NO issues - I was worried as I forgot to pack gum!"
Cons: "Sitting on tarmack for over an hour!"
Cons: "no food choices"
Pros: "I appreciate your boarding process with no "zones". Easy, simple the way it should be! Your seats and rows also appear to have more leg room than other flights - thank you! As Americans keeping getting bigger the extra space is very much appreciated."
Cons: "I wish there were options for cash food purchases"
Pros: "We were nearly on time; the luggage was returned quickly. Flight and seats were adequately comfortable. Boarding went well. (Their apparent practice of offering early boarding to flyers who gate check their luggage seems to speed up boarding.)"
Cons: "The flight was full, which always feels crowded."
Cons: "There were multiple rows of empty seats, so I moved in order to lay down and sleep. After I had fallen asleep I was shaken awake by a flight attendant telling me in a very rude tone I couldn't sleep there because I hadn't paid for the seats. I had obviously paid my air fare and the seats were vacant. I will never fly Sun Country again because of how I was treated by their flight attendants."
Pros: "Surly - LiftBridge - Fulton Beers (excellent selection) Great food selection Supporting local businesses, including SunCountry"
Pros: "$285 round trip MSP-SEA - make it doable to visit family out there."
Cons: "No free snacks - minor concern"
Cons: "Most late flights would try to speed the plane up a bit to make a late flight not quite so late and ease connections with flights and pickups. Not Sun Country. It started late and arrived even later. It was quite an inconvenience that made the next day much more difficult for me. I may not use Sun Country again. Glen Bickford 507-269-9079."
Pros: "Everyone was very friendly and professional & very accompanying. Had a very good flight thanks"
Cons: "Everything was wonderful."
Pros: "I ended up in the first row right after first class and really liked the extra leg room :)"
Pros: "The flight crew was very nice and the flights were on time"
Pros: "I got to my destination safely and without actual issue."
Cons: "They load the front before the back, so we hit people the whole way to the last row -- where there somehow weren't overhead bins left, so our bags were out of reach for the whole flight, essentially. The gate was tiny for a flight holding 160 passengers, which meant there was chaos as everyone tried to get in line. Overall, one of the more stressful boardings and flights I've had in recent memory."
Pros: "Everyone from checking to flight crews really seemed to care about making it a nice flight -- warm, gracious, considerate. This is a throwback to the way main line airlines were in the 70s and 80s before they turned into cattle cars. Seats seem bigger than in mainline airlines also. Overall, great value and a civilized experience."
Pros: "Boarding process was smooth."
Cons: "Flight crew needs to learn more about personal boundaries. I was minding my own business when a flight attendant pulled my headphones away from my ear to crack a joke about my beverage. I didn't appreciate that."
Pros: "Never heard of Sun Country....turns out they are pretty amazing!"
Cons: "Needs better 3rd party sales integration. I did not get a confirmation email from kayak and whoever they bought it through, so it made knowing my purchase was final very difficult. You also can't log into the sun country website with your confirmation number if you booked through a 3rd party vendor, like kayak."
Pros: "I was able to update to firstclass on Christmas Day & return trip, there were few people on board so I had empty seats next to me!!! Staff were awesome & Squash soup was fantastic! Tamara"
Pros: "Seems to be newer seats in economy."
Cons: "No free snacks with our drinks."
Pros: "Somehow my wife and I didn't have to pay for baggage either direction and we got upgraded to exit row seating for free. Pretty great for a tall person like me."
Pros: "It was the best flight ever on 737. The crew was wonderful. I enjoy the rest of the day."
Pros: "Overall for the price this flight was fine."
Cons: "The cabin was full but First Class was not and when I asked to get bumped they would only do it if I paid. So there were a few empty first class seats which were not separated from economy at all. My experience with other airlines was always first come first serve. The plane was in need of a facelift and new, more comfortable seats...that should let the arms go up all the way."
Pros: "Surprisingly comfortable seats, friendly crews that seemed to care, decent if not luxurious space and comfort. And empty seat next to me for three of four segments! Sun Country seems like a throwback to how the legacy airlines used to be before turning into cattle cars."
Cons: "Both flights delayed on way home -- might opt for convenience of non stop next time."
Pros: "They rent movies but some of them are over ten years old !"
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Cons: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Pros: "Boarding process was easy and flight was smooth."
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "Staff was great. Very nice."
Cons: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Pros: "The seats were comfortable"
Cons: "Waiting to board took almost 2 hours ! We were delayed so many times and sat on the plane for an hour after boarding. I was supposed to land at 6:55 and didn’t land til 9:30 and I was late for work due to poor planning. The pilot even admitted in the announcement that there was a crew problem and maintence problem. I was not happy"
Pros: "Boarding crew in Spokane was friendly and very efficient."
Cons: "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
Cons: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"
Pros: "Really a nice meal and good service"
Pros: "I did like everything"
Cons: "The attention from the crew"
Pros: "Customer Service was acceptable."
Cons: "Flights were cancelled and bags were lost!"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Pros: "Punctual, connexion gate very close"
Pros: "Everything was very smooth and pleasant overall."
Pros: "Smooth ride and early arrival"
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Cons: "Seats are so uncomfortable! Too close together"
Pros: "When we left the gate"
Pros: "The boarding was fast and the flight arrived early."
Cons: "There was no entertainment on the flight other than the overhead tv which was hard to see and a poor movie choice. There was also a very loud family seated next to me which the crew did nothing to keep the noise down. Wouldn’t fly American internationally again."
Pros: "Nice people"
Pros: "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
Cons: "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "Courteous professional staff!"
Cons: "I couldn't imagine a smaller space for traveling - rediculously small!"
Cons: "there was screens but no movies or anything"
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "Very hard landing."
Cons: "Your pretzels are terrible"
Pros: "The video screen on my assigned seat was broken so I moved to a seat where there was no one else in the row of, do I had plenty of leg room."
Pros: "We had a really nice, friendly and fun male flight attendant."
Pros: "The crew and captain were lovely and communicative."
Cons: "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."
Cons: "They didn't send our luggage leaving Gatwick so it was never on the plane to NYC. We got our luggage 2 days later with no form of compensatory damages to our trip. It was an American airlines plane not British airways. I don't know if I will ever fly out of Gatwick or use British airways again."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Pros: "The flight went very smoothly once we were finally on our way."
Cons: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
Cons: "Tight conditions, lousy movies& music, video system did not work well, 1 hour wait on runway"
Pros: "Boarding was fast and easy gate agents were awesome."
Cons: "Older plane. Very uncomfortable"
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Cons: "Chairs were a bit tight"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Flight was crowded , they stored my bag without fee which was greatly appreciated"
Cons: "Plane was too small for international flight"
Pros: "We did not crash."
Cons: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Pros: "Cheap. Easy. Got me to my destination"
Cons: "The only downfall of the flight was the seating. Having to pay extra for an emergency exit row to get more leg room isn't good practice."
Pros: "Taking off and landing."
Cons: "Boarding was slow. Seating was cramped."
Pros: "I had really awful sinus pain on the flight and the crew was very helpful and sympathetic"
Cons: "The entertainment system was pretty lame (DirectTV) and of course the now-typical lack of food and beverage items for domestic flights"
Cons: "This was just so awful! I was so disappointed because I have heard good things about United. The seats I paid extra for were ridiculously small, no leg room at all! Then the plug for earbuds was broken, so I was unable to watch movies or listen to music. I am really dreading the trip back!"
Pros: "I was asleep for most of the flight so I missed any food & did not use the internet. I consider an uneventful flight as a great experience :)"
Cons: "At 1 am, SEA TAC had a 20 minute delay for air traffic!"
Cons: "Worst flight experience ever."
Pros: "Nothing great, nothing bad. took off and landed on time."
Cons: "paced seats, nit enough room for carry ons."
Pros: "Gates for connecting were close and even with delay, I made it on time."
Cons: "Flight delay, that made the short connection even shorter"
Cons: "Gate crew didn't help much with seating or connecting flights. Staff almost never smiled, and when boarding the plane instead of a, "hello" or "good morning", there were two attendants staring at their phones. They looked up when I greeted first, but seemed put off a touch. They also switched the seating without telling us ahead of time, so my husband and I had to sit in middle seats, apart from each other on our anniversary trip. Very unhelpful and unfriendly when I inquired to change."
Cons: "The plane was delayed in WA DC and the staff did nothing to help with transfers in Addis Ababa and I missed my connection."
Pros: "How they gave me exit row seats and flifht crew was good"
Cons: "Your check in ticket counter workers in SEA airport.. there was a married couple who was very rude and because i could not get a "prepaid card" but had 25 for my bag the man said "well i guess you are not going" excuse me?! I paid over 200 for my ticket!! Luckily there was a nice polynesian young man who stepped in and helped right away. That couple made my experience HORRIBLE! I do want something done about that! I almost missed a very important event and they looked to be arguing with each other! They need to keep their personal stuff at home! I was so mad.however, the flight crew was awesome!"
Cons: "Delayed because of no crew members"
Pros: "Access to in flight entertainment."
Cons: "Air vent pressure was lacking Cramped quarters but it is expected in economy."
Pros: "Delays 2 hours"
Pros: "Good flight and good crew."
Pros: "Everything went by smoothly, no problems"
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "The staff was pleasant and helpful."
Cons: "The flight was late but that was at no fault to the airline."
Pros: "The seat itself was comfortable but the leg room for my taller companion was a bit tight."
Cons: "It was a 5 hour flight and on the outgoing flight not even a snack was offered. On the return flight a very small bag of spicy pretzel bits was offered. When I went to get on the return flight I had a small sling purse, a small yarn bag (both hung on the same arm) and a bag of food for the lunch they wouldn't serve me. I was told I couldn't get on the flight with 3 bags, even though all 3 would fit under the seat. The free entertainment contained a grey box over part of the image reminding I could pay for more. Was only given a tiny glass of soda, I remember when they would give a can. I will consider another airline in the future."
Pros: "Nothing. The people were rude the flight was late, the seats were cramped."
Cons: "Everything. I can't say anything about how bad it was."
Pros: "Nice leg room courteous attendants"
Cons: "Pay to watch all tv? Not worth the charge"
Pros: "BEFORE BOARDING, THE STAFF WAS SUPER FRIENDLY AND ACCOMMODATING"
Pros: "Boarding. Crew friendly"
Cons: "Uncomfortable tight seats. Overpriced entertainment cost"
Pros: "The captain kept us informed, the flight attendants were simply amazing, going above and beyond to ensure the best flight possible."
Cons: "The plane was delayed twice. The crew members at the terminal did nothing to explain why. I do know that in their world things like this happen, but in the customer's world, things like this can really mess up someone's day, so simple periodic updates as well as one genuine apology for the inconvenience would have made things a whole lot better."
Pros: "The slim seats are nice, but lack the wired head rests!"
Cons: "The overhead lights were SO bright that they were nearly blinding. Also, I was sitting behind the wing so it was so loud! Guess there's not much to be done about that on a small plane."
Cons: "Late, deplane, staff was unhelpful"
Pros: "Quick boarding"
Cons: "Lost my second flight because first one late, got a standby ticket for next flight, but the plane was full, was hungry, no money to spend in airport restaurants, United company should provide at least a breakfast for this inconvenience. Next flight will be with another company for sure."
Pros: "I am 5 foot 6 and my knees hit the seats in front of me. Seat did not recline. Sucked."
Pros: "The crew was very accommodating."
Cons: "I was seated in the economy section. It was quite uncomfortable for a four hour flight. I'm 5'9" and didn't have enough space to stretch in the 737. I felt bad for the middle seat section because there was no room at all. I had an aisle seat and still didn't have enough room the stretch. There was no food or snacks served but the crew did offer free drinks: oj, tea, water, or soda. if you can upgrade to economy plus it's definitely worth it. Spend the money for it. You will have more leg room for sure."
Cons: "Boarding was a nightmare. Minimal customer service."
Cons: "Rude lady serving and no tv options"
Pros: "Beverage service"
Cons: "The seats were so narrow and uncomfortable that it was impossible to enjoy the flight"
Pros: "They had a backup plane and tried to get us out of Seattle as soon as possible"
Cons: "How they were overbooked and we had a delay due to maintenance so some people missed their connection flight from Chicago. It was just a hectic flight."
Pros: "The flight attendant didn't address that someone else was in my seat when I got on the plane. I specifically picked two seats next to each other because the person I was traveling with has anxiety while flying. If other passengers hadn't willingly changed their seats then we wouldn't have sat together. I told the flight attendant and she dismissed me entirely. Also they packed is all in even though the exit row seats were completely filled. I think they should've just allowed some to have those seats for the comfort of the rest of us"
Cons: "It was very cramped. The chair barely reclined and it was very tight."
Cons: "There was so little space between our seat and the one in front of us that my boyfriend and I got no sleep on the red-eye flight. And I'm quite small!"
Cons: "The flight was overbooked. The attendants kept trying to offer gift vouchers."
Pros: "Flight was smooth"
Pros: "6 hour flight was a 6 hour flight"
Cons: "1st time going thru the convenience of prioritized seat grouping 1-5. I can understand the theory behind the grouping, but, by time it was my time to board, since I was in group 5, all the overhead luggage bins was filled up. Also, I am a big man that buy my tickets months in advance and choose my seating wisely, months in advance. Just to give it up to a family sitting next to me that wants to sit together. That was my choice in the matter though."
Pros: "The flight attendants were above and beyond. Both of them were very friendly and engaging. If all employees were on the same level as these two flight attendants everybody would enjoy their flying experience better. They are the type of employees that bring customers back."
Pros: "Check in was great. Crew was outstanding."
Cons: "Can't really complain about this flight. Was all around pretty good."
Pros: "What a great experience. I have flown alaska airlines all my life but this experience with united is a game changer. New planes that are clean. Service was outstanding."
Pros: "The crew was friendly."
Cons: "The flight was delayed hours before the flight, then again, then the second delay was revoked. The flight was from Seattle to DC to Philadelphia, and the layover in DC was too short. A delay that was at first 10-15 minutes, then changed 4 or 5 times until it ended up being a 30 minute delay caused me to miss my next flight because I only had a 50 minute layover in DC. No one could tell us why the flight was delayed in the first place, then I got off my plane, and was told that I had already missed my flight, and given a voucher for a hotel room, and it turned out that the second flight was delayed as well. Then I had to wait an hour for my bag to make it from the plane to baggage claim because they did not put it on the conveyor with the rest of the passengers' luggage, even though I specifiaclly asked them to do so when I got off the plane and got my hotel voucher."
Cons: "Two flights both of which had long delays that were not weather or passenger related. Plane had sardine can seating."
Pros: "The crew was great and friendly."
Cons: "Not a lot of leg room and the guy next to me infiltrated mine as well."
Cons: "That my flight was at 5:15am so I got there around 3am and no ONE WAS THERE TO HELP !! It took forever !!"
Pros: "The crew"
Pros: "Everything this was one of the worse companies that I have ever delt with. Both in and out of travel. Customer service was completely rude and inconsiderate and the "supervisor" that hung up on out phone calls 3 times was completely disrespectful with our issue. I will never be traveling with this company again."
Cons: "Everything this was one of the worse companies that I have ever delt with. Both in and out of travel. Customer service was completely rude and inconsiderate and the "supervisor" that hung up on out phone calls 3 times was completely disrespectful with our issue. I will never be traveling with this company again."
Pros: "Cheap and non stop, free chargers"
Cons: "Allowed people to put personal items and carry ons in overhead bins which forced some to check bags. Internet option is useless without Hulu, Netflix support."
Airlines flying from Washington to Roatan Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Roatan Island
Masks required on board, masks provided on flights from Washington to Roatan Island
Social distancing seating
Middle seats unavailable to book on flights from Washington to Roatan Island
Testing for antibodies, testing for symptoms for flights from Washington to Roatan Island
Waiving of change fees. Search flexible flights from Washington to Roatan Island