Daily cleaning, installation of cabin HEPA filters on flights from Washington to Yinchuan
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Scores according to KAYAK customer reviews
Pros: "Boarding process may have been the best thing possible."
Cons: "Customer service could be a whole lot better. Seats very uncomfortable for extended flights."
Pros: "Great crew, super clean and new plane"
Cons: "Food is “unique” and entertainment options are a bit outdated"
Pros: "The crew was amazing - so helpful and so accommodating"
Pros: "great crew"
Cons: "asiana air gives a small flight package with slippers, toothpaste and toothbrush. while i find this extremely wasteful, i really needed toothpaste to brush my teeth but didnt have any. aside from that i felt that the seats were less comfortable and smushed together compared to other flights."
Cons: "Everything needs to be improved, they need to learn from Emirates"
Pros: "Seat was comfortable, plenty of space for luggage, crew was good"
Cons: "Cold sandwich was so so, not big selection of drinks"
Cons: "I'm very gtateful"
Pros: "Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent."
Cons: "Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with."
Pros: "Flight left on time and got to Beijing on time. Everything was fast and easy. Crew member helped me with luggage. Food was good. The only thing is entertainment, not good."
Cons: "The entertainment."
Pros: "Crew was very cooperative."
Cons: "Not enough English movies or series or songs. Tv screen not working. My baggage got delayed by 2 days"
Cons: "Very Old plane The entertainment system was down during entire 9hour trip Food is terrible, noodle so dry, can not eat After toilet visit, the water is not working, can not wash your hand"
Cons: "See above..."
Pros: "I actually liked the pork noodle dish. It was a little Greeley but just what I wanted"
Cons: "The staff is young, they try hard but they don’t have the grace that more experienced international crews will display. There video display interface was confusing for someone e who doesn’t read chinese simplified characters. I had to ask how to turn on the overhead light."
Pros: "Food was okay but nice to have a small snack in between the 2 meals; felt a bit hungry from Washington Dulles flight to Beijing."
Cons: "The problem is the time Air China to make the connection flight. It only allows one and half hour from the flight from Hong Kong to Beijing and the latter to Washington Dulles. When the plane touched down in Beijing, it took over half an hour just to taxi to the gate. I have to run literally from the gate to the immigration and to TSA. I had also cut the line to get to the front so I don't missed the connecting flight. There were people screamed and yelled about our action (I Have 2 other couples under the same situation and don't want to miss their flight). But I finally made the security understand that we were told by Air China (with the red Air China round sticker) that we should cut the line to get to our plane. This is second time happened to me and Air China won't wait to close its gate when departure time arrives. I am not sure what will happen if I miss the connection. I stranded one night in Beijing with Continental couple years ago because of typhoon and was told the airline is not required to do anything for you because of weather related. But the connection issue needs to be addressed as I am sure some of my fellow passengers had missed their connecting flight yesterday. For now, I will stay away from Beijing connection ( ie no more Air China) until the latter makes some realistic adjustment to its connecting schedule. This is not difficult but they need to be aware and lessen stress to its customers. Beijing airport authority needs better facility with properly trained personnel to facilitate the transfer process. I had used Tokyo and Seoul with so much ease. Beijing needs to get up"
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Cons: "One of the suitcases was completely wet. One more suitcase ripped, we only noticed once we got to the airport, and when we called the customer service, they said to go back to the airport. The service was really terrible, the staff was really rude."
Cons: "Service was better than expected"
Pros: "The food was very good."
Cons: "Our TVs in front of our seats did not work. No entertainment for 14 hours. Horrible. Also We were forced to check a carry on on our first leg. that had our emergency essentials. Everything was rush rush. Then when we arrived in Chiang Mai. None of our luggage was there. We are traveling to another destination and pray we have All 3 bags. They have notified us that 2 bags will be here tomorrow. We were forced to check a carry on that had our emergency essentials. Everything was rush rush. Then when we arrived in Chiang Mai. None of our luggage was there. We are traveling to another destination and pray we have All the luggage by Thursday. When we leave."
Cons: "Worst experience ever. Costumer service is horribld. Flight continously delayed with 10 minute notifications. Never recommend this flight"
Pros: "Nothing except low price"
Cons: "Poor food communication problem"
Pros: "Absolutely nothing. There is nothing good about flying air china. Spend the extra bucks on another airline."
Cons: "Boarding organization was horrible. Staff was rude. Food was horrible. Luggage was left behind and had to wait three days wearing the same clothes we flew in. Ridiculous. No compensation or apology for lost baggage. I will never fly air china and will do everything it takes to make sure anyone i know does not fly air china. When reclaiming luggage we were put on hold for 45 minutes all three times then also gave a call back option but they never called."
Pros: "Best price!food"
Cons: "Food quality"
Cons: "I did not take this flight because Air China and flightnetwork.com did not register my information even after taking my money."
Pros: "Crew efficient"
Cons: "No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible."
Pros: "Attentive gate staff who made sure there were no issues with my seat and made sure to seat me with my husband. Honestly just a long coach flight, maybe don’t fly coach if you can’t handle being a little uncomfortable. I was expecting much worse from some of the reviews. Bring your own food though. Good selection of films."
Cons: "Terrible online check in."
Pros: "Plane remained aloft for duration of flight."
Cons: "No seat power but hey what can ya expect at such a low price."
Cons: "Food was not good. Small portion."
Pros: "Flight attendants are quite nice."
Cons: "1) The lock from the bag was cut off on the first leg. 2) Coming back, they lost my luggage - instead of Nagoya, Japan, they sent it to Cambodia! It's 5 days already of waiting for my bag, and I don't know what is to expect of its content. 3) They have a strange rule not to serve wine with other drinks - only after or during the meal."
Pros: "More english movie needed"
Cons: "Food was bland. Very limited flight entertainment selection."
Pros: "Flight crew was nice. Seats comfortable. Flight left on time."
Cons: "Food and entertainment need improvement."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Pros: "Courtesy & willingness of crew to respond effectively"
Pros: "If you want to have a pleasant trip to a city that is not Beijing, use another airline. Young people from Beijing are extremely cranky and unfriendly, especial when you get kids with you."
Cons: "Food, entertainment"
Pros: "Lunch on plane was highlight of the experience. One of the best meals I have had in economy class, on any airline."
Cons: "Boarding started late with no announcement of reason, and seats were not most comfortable I have ever used."
Pros: "I didn't know technology existed to put rows that close together."
Cons: "Bad and poor costumer service. Never again even if they were the cheapest or even if it's free."
Pros: "Smooth flight, good crew. Food was ok. Movie selection not great in English but what do you expect on China airline."
Pros: "My husband and I used Air China for the first time for our honeymoon to Asia. My biggest complaint is that many of the passengers on these flights cough and sneeze without covering their mouths. Speaking with a few natives from China, I learned that this was common in their culture. Please, PLEASE wear a mask if you decide to fly Air China. I got a throat infection and 103 degree fever from our flight to China. My husband got a sinus infection on the flight back. I personally will not take the risk again. The quality of the seats, service and entertainment are all mediocre at best. I'm use to seats a little bigger for international flights. The food also was very basic Asian dishes (rice or noodles and a protein in sauce). The service was just ok."
Cons: "Air china flight attendants are extremely rude. I don't know if they're over worked but they definitely aren't happy"
Pros: "Foot rest at your seat."
Cons: "They don't allow you to board with a bottled water and wont give you one on board. Therefore on a 12 hr flight if you want to sleep (who doesn't) and you would like water, you have to have a little cup without a top to be on your tray table or in the easily hit with your knee cupholder. I ended up drinking my small amount of water quickly so I wouldn't end up with an accidental spill onto my feet. Not good foresight by a major airline."
Pros: "All aspects of the experience were way above expectation"
Cons: "Not using Air China before"
Pros: "Selection of movies"
Cons: "Small seats"
Cons: "Flight was delayed, my screen froze, the food is atrocious, seats are small, headrest gave me a kink in my neck, plane seemed old and in disrepair. Staff wasn't helpful. Couldn't be more unsatisfied. Junk airline. JUNK."
Pros: "Everything was pretty average; no huge pros or cons."
Cons: "Most of what they played on the screen were commercials; that was pretty annoying."
Pros: "we missed our connection flight to LAX because of typhoon . they had another flight in 3 hours. meals were good didnt charge us anytime extra overall very good airlines"
Cons: "service care and attention of flight attendants"
Pros: "Polite and customer oriented flight crew."
Cons: "Food could be better in terms of content/ ingredients. Entertainment choices for non-Chinese oriented movipes/songs were too few."
Cons: "AirChina did not offer us a plane for almost 3 days, so we stayed in a hotel in Beijing with minimal staff help for the entire period."
Airlines flying from Washington to Yinchuan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Yinchuan
Masks required on board, masks provided on flights from Washington to Yinchuan
Social distancing seating
Middle seats unavailable to book on flights from Washington to Yinchuan
Testing for antibodies, testing for symptoms for flights from Washington to Yinchuan
Waiving of change fees. Search flexible flights from Washington to Yinchuan