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Pros: that there was a water and a blanket on each seat!
Cons: I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off.
Pros: that there was a water and a blanket on each seat!
Cons: I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off.
Cons: Noise in aircraft. Transit time between flights was too short.
Pros: Good boarding process and crew today.
Cons: Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall.
Pros: Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!
Cons: Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass.
Cons: The flight was cancelled without explanation
Cons: I was unable to make it to copenhagen due to missing my connection
Pros: The airplane was modern and well kept. The crew were attentive and kind.
Cons: Nothing - our flight out was great!
Pros: Overall, an incredible experience!!!
Cons: The food was excellent
Pros: I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that.
Cons: Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today.
Cons: My luggage was lost and still not found
Pros: Food was okay. Very smooth landing
Cons: Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable.
Pros: Great flight on SAS
Cons: Very good food and outstanding choice of movies as entertainment.
Cons: Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life
Pros: Crew was friendly and professsional. Breakfast was good , as well as the selection of movies.
Cons: Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only).
Cons: Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight.
Pros: Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time
Cons: Pay for a coke?
Pros: Friendly service. No problem with moving to open seats to stretch out.
Cons: Even though it was an older plane, it was still comfortable.
Pros: Decent movie selection and very smooth landing
Cons: Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm.
Pros: The crew is great. Did everything within their abilities to be comfortable
Cons: The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish
Pros: The comfort and technology on the aircraft.
Pros: Not full. Kind crew.
Cons: No complaints.
Pros: I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable.
Pros: The crew was so amazing and friendly!!
Cons: Crew not very friendly.
Pros: Seats are more comfortable than those of many other airlines.
Cons: Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only.
Pros: Power plugs at all seats
Cons: 2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else
Pros: Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well.
Pros: Good leg room. Tasty meals. A good variety of entertainment options.
Pros: Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that.
Cons: The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance.
Pros: I had a window seat with a view of New York City as we flew North.
Cons: The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched.
Pros: The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt.
Cons: Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing.
Pros: Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem.
Pros: Timely or even earlier arrival. Generally, very good experience
Cons: In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight.
Pros: Modern plane, great entertainment system
Cons: Paying for booze, vegetarian breakfast is awful.
Cons: The plane was very old and not maintained well, dirty and not clean from the previous flights
Cons: My daughter was feeling nauseous the whole time. She pressed the button to ask for a moist towel but was ignored after much waiting; she pressed again, and more waiting came with no response. She got yelled at when she went to ask politely. I understand the crew can get busy but where is compassion for a customer in need?
Pros: Clean, comfortable plane.
Cons: No free alcohol. Limited food options.
Cons: Not very many current movies, very cramped.
Cons: Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room
Pros: Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC
Cons: Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful.
Cons: Too much meat in meals.
Pros: Flight was fine, service good, and our seat choice excellent.
Cons: We left an iPad on board in Copenhagen and found that there was no way to inform SAS!
Cons: No individual seat control of airflow. The plane was very warm and there were no vents at each seat.
Pros: Attendants allowed any standing to ease weary legs as long as it was out of the way.
Pros: All of it.
Cons: None of it.
Pros: Easy boarding, entertainment
Cons: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.
Cons: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.
Pros: There is a nothing to mention that was memorable or comfortable.
Cons: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.
Cons: Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700
Pros: Great food and friendly crew.
Cons: Seatback system was old and not very functional.
Pros: The entertainment options were great.
Cons: Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat.
Cons: Baggage check in was stressful
Pros: The crew was helpful and accommodating
Cons: The flight was delayed, missed connection, and lost baggage. Subpar.
Pros: Crew was very nice. Food was good and tasty.
Cons: Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that.
Cons: they lost our luggage very inconvenient
Pros: Service and crew are great
Cons: Not much legroom.
Cons: Old plane.
Pros: Great service
Pros: Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate.
Cons: Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?
Pros: Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc.
Pros: It was on time
Cons: Hard seats Boarding was 35 min delayed
Cons: Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)
Pros: 1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles.
Cons: 1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about.
Pros: Quiet! No noise-canceling earphones needed. Delicious food.
Pros: Good seat width Great movie selection Great food and drinks Nice and large A380
Cons: The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.
Cons: The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals.
Pros: Nice staff, very professional and helpful.
Pros: Food was Fantastic, Air France the Best on Air.
Pros: Plane was comfortable and new.
Cons: Nothing really.
Pros: Boarding for BUsiness class was fine. Seating was cramped.
Cons: As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant.
Pros: The quality of service from the staff and their courtesy. A great asset of the airline.
Cons: My luggage was left behind - this despite my being lifetme platinum.
Pros: The friendliness and courtesy of the staff.
Cons: One piece of my luggage was left behind in Paris.
Pros: Flight attendant was very nice.
Cons: We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $.
Cons: Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane).
Cons: Its been a week. My trip has ended. I still do not have my bags. Terrible customer service.
Pros: Staff was nice
Cons: Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway.
Pros: Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak.
Pros: The crew was Nice onboard But in the AirPort No Good at all..
Cons: People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring ..
Pros: Cabin crew very friendly and caring.
Cons: Airport services and lounge are OK.
Pros: Crew was nice and responsive
Cons: The overall experience is regular at best
Cons: Some toilet facilities out of order and some slow service
Pros: Crew was welcoming
Cons: Space between the seats was too small.
Cons: It was delayed
Pros: full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !
Cons: Bottom seat cushions could be a little more comfortable .
Pros: Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy.
Pros: Crew and boarding, not much else to talk about. Late for take off, but made it on time
Cons: Late leaving and arriving.
Cons: The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal.
Pros: Chicako Párizs szuper , udvarias személyzet pontos érkezés.
Pros: The boarding process was smooth and the crew friendly. Flight ran on time.
Cons: Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston.
Pros: The crew was very nice and helpful.
Cons: The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience.
Pros: movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be.
Cons: delayed flight, hot overall plane, personal TV malfunctioned a lot
Pros: It was as expected.
Cons: Boarding was a bit tedious because we had to first board a bus to take us to the airplane.
Pros: cookies were great
Cons: we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for.
Airlines flying from Washington to the Faroe Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to the Faroe Islands
Masks required on board, masks provided on flights from Washington to the Faroe Islands
Social distancing seating
Middle seats unavailable to book on flights from Washington to the Faroe Islands
Testing for antibodies, testing for symptoms for flights from Washington to the Faroe Islands
Waiving of change fees. Search flexible flights from Washington to the Faroe Islands