Daily cleaning, installation of cabin HEPA filters
South Korea has restricted the entry of travelers arriving from certain countries. Transit passengers at Seoul Incheon Airport require a ticket/boarding pass for their onward flight to their final destination. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 20h 30m.
In the past 3 days, the cheapest round-trip tickets were found on Air China ($687) and Multiple Airlines ($815)
When flying out of Washington you will be using one of these airports: Washington Reagan-National or Washington Dulles Intl. You will be landing at Jeju City, also known as Jeju City Airport.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Jeju City from Washington up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Pros: "The service was quick and friendly."
Cons: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Pros: "Everything was good, excellent. No complaint at all!"
Cons: "Perfect no further better service, I suppose."
Pros: "Seat super comfortable wheelchair is perfect awesome"
Pros: "Nice cabin crews"
Cons: "Should serve more water because it's a long flight"
Pros: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Cons: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Pros: "Comfortable flight"
Pros: "Flight, weather, crew interaction was all great."
Cons: "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
Cons: "transit was bad. Almost late for my flight"
Pros: "Good crew, good service, clean quarters, cordial and pleasant service"
Pros: "First Korean dish was good."
Cons: "The pasta was the worst meal ever."
Pros: "Friendly service"
Cons: "Not enough movie selection and the food selection"
Pros: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Cons: "It would be nice to have Wi-Fi in economy class."
Pros: "On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again."
Cons: "2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours."
Pros: "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
Cons: "It was as good as it gets in Coach!"
Pros: "Crew attended to my needs seriously and in a timely fashion."
Pros: "Nothing our tickets had to be cancelled"
Cons: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Pros: "Beautiful plane"
Pros: "The blankets are nice and soft. Crew is really friendly and accommodating."
Cons: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Pros: "쾌적하고 승무원 서비스는 좋음"
Cons: "식사가 맛과질이 떨어진다 정성이없이.."
Pros: "Friendly staff"
Pros: "I love it."
Pros: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Pros: "I thought the food was far bette than other airlines. The flight attendances were very helpful and kind. I love the little package i get on the seat. Toothbrush and tooth paste, a pair of slippers, blanket and pillow. Headsets are distributed later. The plane was warm for me so I used the blanket for back support instead."
Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Pros: "The in-flight experience is just fine."
Cons: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Pros: "Food, service"
Pros: "More legroom Excellent service Good good"
Cons: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Pros: "They are family oriented."
Cons: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Cons: "I can't flight. What happened?"
Cons: "I would have appreciated more movie options and TV show options on the entertainment monitor."
Pros: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Cons: "Food was just ok"
Pros: "flight attendants were great"
Pros: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Cons: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Cons: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "Concorde was better"
Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."
Pros: "First class service even n economy."
Cons: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
Pros: "Ample leg room for 6'1" bigger guy."
Cons: "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
Pros: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Cons: "Can't think of one think that I didn't like."
Cons: "I'm a tall guy so I didn't have enough leg room to lay down"
Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"
Pros: "Wonderful foods and service."
Cons: "Could not download mobile boarding pass online."
Pros: "meals and drinks good selection of movies"
Cons: "touch screen at my seat was hard to press I didn't mind too much, but the bigger games were slow to load."
Pros: "Even on our very short (1.5 hour flight from Seoul to Osaka) we got a nice little breakfast. Everyone was very nice and helpful. We had to go back to the gate for a technical check but during that time they served us our food and drinks. Flight felt very short even with the extra hour."
Pros: "Comport and fast"
Pros: "saet food and cabin crew"
Cons: "not enough movie choices. Flight delayed 30 minutes, had to deplane on tarmac & ride shuttle bus to terminal, waited 30 minutes for luggage causing passengers from another flight arriving later to get taxis first so had to wait another 30 minutes for available taxis."
Pros: "Efficient staff. Well mannered and easy to communicate with."
Cons: "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
Cons: "No vegetarian food I’d you didn’t pre-order 24 hours in advance. I couldn’t check in online so preorder not an option. Boarding started late on both flights"
Cons: "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
Pros: "Good flight crew. Good food."
Cons: "No power outlet for electronics"
Pros: "The crew was very polite"
Cons: "The food"
Cons: "Seats were very close with very little leg room"
Pros: "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
Cons: "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."
Cons: "I didnt get the right seat that i chose when I purchased the ticket"
Pros: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Cons: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Pros: "The crew was nice and friendly. The flight was on time"
Cons: "The boarding is always disorganized. I didn't eat the food because it didn't appeal to me. The seat was lumpy and really compact."
Pros: "I like their attentiveness to service. Very efficient and hospitable comes to mind of these highly professional flight crew. From checking in my baggage to getting settled in before take off, meal and beverage service, and to ensuring overall comfort for we the passengers."
Cons: "Just the rudeness of some of my fellow passengers. Otherwise a great flight."
Pros: "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
Pros: "Food was great, love the extra leg room as a 6ft tall guy, flight attendants were awesome"
Pros: "Endless movies from Honolulu to Soeul Korea. Good food"
Cons: "Could not check in through to Manila. Transfer desk line was too long at Incheon. Line was disorganized with 1.5 hour wait. Delayed flight."
Pros: "I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch."
Cons: "My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there."
Pros: "Overall fantastic trip. Food great, Seats great, inflight entertainment great!"
Cons: "The pushy people on flight"
Pros: "Food was excellent at least some of the time. And pretty good the other times. It was also nice to get slippers/"
Pros: "Food is excellent with great choices and tasty snacks inbetween meals. Staff are short friendly and go above and beyond. Bathroom amenities are good and always clean."
Cons: "Entertainment options are limited. The movies and tv selection is small for long distance flights."
Pros: "leg room was better than most."
Cons: "seat cushions were kinda hard"
Pros: "Service was very good, spoke English and the inflight entertainment was very good"
Pros: "Newest Airline A380 Friendly, kindly crew"
Pros: "Meal was surprisingly fresh & tastey."
Cons: "Seats not comfortable. Entertainment system minimal selection."
Pros: "the seats were spacious considering it was economy."
Cons: "the kid next to me was awful, the crew was rude if you didn't speak korean, overall unpleasant experience."
Pros: "Food given even though it was a short flight"
Cons: "Old plane, Boeing 777, LCD screens need updating, otherwise everything was great"
Pros: "The seats were very comfortable, the crew very engaging, and the food was very good."
Pros: "The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping."
Cons: "Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too."
Pros: "the service of the onboard crew"
Cons: "the flight was delayed"
Pros: "The crew was fantastic as always."
Cons: "It seemed like the air conditioning wasn't working so the flight was really warm and uncomfortable. I was trying to fan myself with the emergency exit handout. Also, the tv screens were really small, old, and didn't have a very good selection of movies."
Pros: "Great service"
Cons: "Dirty plane. Floor and tables not cleaned."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Pros: "Attentive flight attendants"
Cons: "No individual or directional air nozzle. No personal hygiene kit in lavatory for tooth brush, No power source"
Pros: "Halal food like fish or fried rice with egg would be a better options"
Cons: "Rice porridge"
Pros: "The costumer service was amazing. Their service made all the difference in the comfort and peace of mind for the duration of my trip."
Cons: "I have nothing negative to say about my entire experience."
Pros: "I love the tv's and the cleanliness"
Cons: "I slept the whole time at the window seat so I wasn't distirbed so I didn't have any hiccups! Perfect flight"
Pros: "Good serving"
Pros: "l like the flight schedule and shutter bus to airport. staff was friendly and polite."
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "Food, service were great"
Pros: "Metal utincils"
Cons: "Food was terrible. Wine was awful."
Pros: "Flight quality was good"
Cons: "The return flight had delays."
Pros: "The flight attendants were responsive and polite. The foot rests at the economy seats were a nice bonus. The bathrooms were well stocked and mostly clean. The entertainment was OK. There were mostly action movies which aren't my thing."
Cons: "The check-in line was about an hour long. There were way too few people at the counters for a very large plane. I pre-weighed my bags on scales that weren't being used and moved things around. The really stressful part was my carry on bag. It was overweight and transferred things to my handbag and into my suitcases as much as I could. The only things in my carry on were my laptop and medication. It was still 2 kilos overweight. I appealed to the manager who said I had to check it. Checking a bag with my medication would be dangerous to my health and we know they wouldn't reimburse me for the theft of my laptop. The manager, Yeonju Lee (first name may be spelled incorrectly) was completely inflexible and devoid of compassion as was the check in agent. They said the restriction was due to security measures, which is a lie. I've traveled all over the world with carry on over 20 pounds and there has never been a problem. They said I had to correct the problem in 7 minutes or I would not be allowed on the plane. Ultimately, I almost missed the flight. I had to ask people in the security line if I could go ahead of them. If I can avoid it, I will never fly Asiana again. The seats are hard as rocks which is difficult for a 14 hour flight."
Pros: "My assigned seat 10C was so comfortable bec of the large leg room"
Cons: "The TV monitor was hard to operate."
Cons: "Such a hot flight"
Cons: "Entertainment selection could have been better"
Cons: "Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal."
Pros: "The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality"
Pros: "My mother missed her flight from Shanghai international Pu airport to Harare yesterday due to language barrier. And we requested for her to be put on the next flight. Only to be told with Ethopian Airline to pay $US1850 for a one way flight which was more expensive than itinial flight. She slept at the airport weeping not knowing who and how to contact anyone in a foreign country and noone cared. Instead we were told to pay the 1850 or else she would be stuck for more days at the airport"
Cons: "I would like a refund"
Pros: "Crew was supportive"
Cons: "Improve food quality and variety for vegetarians"
Cons: "No wheel chair service in Shanghai. Bus service to and from the airline is terrible and untimely"
Pros: "the crew"
Pros: "The price was amazing and the hard product is decent for what you pay."
Cons: "Food and entertainment could use improvement."
Pros: "Not much"
Cons: "Everything was low rate budget"
Cons: "OK for the price"
Pros: "Excellent, fully reclinable seating in business class and excellent service"
Cons: "Boarding gate was changed in Shanghai with no advance notice. Movie and music selections were limited and relatively poor."
Cons: "This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)"
Pros: "The crew was great. Very attentive and super friendly."
Cons: "Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though."
Pros: "By phone I could easily and quickly change my flight but online it wasn’t possible immediately as they have to ask for a quotation first."
Cons: "All Cheapticket email where in traditional Chinese characters, even if the ticket was bought through and English interface."
Pros: "Staff was friendly and price was cheaper."
Cons: "Bad headphones, very cheap quality of sound. Crew spoke very little English. Many announcements were in Chinese only. The plane deboarded at the tarmac and passengers were hauled in big buses packed with people-the ride was about 15-20 mins long due to the planes on runway, other buses and airport vehicles"
Pros: "Very comfortable flight. Crew was more engaged."
Cons: "After I missed my connecting flight because of delays in Bangkok, they wouldn't provide me with any food coupons while I wait 8 hours for my next flight. They offered a meal that they cooked in-house, but the wait to receive one was absurdly long and seemed rather dicey. This was confusing as they had provided me with a food coupon in Bangkok for the initial delay, so their customer service policy is rather confusing and comes down to how they feel in the moment. They really should have been more accommodating."
Pros: "Compatible price for the trip, nothing special."
Cons: "The crew always chose a weird position to check your ticket again when at transfer spots: in the middle of a high stair way, under a rain, where else you can think of? See how “different” their brains worked! Food was awful. Had nearly nothing new on Entertainments to watch. Imaging you have to sit in front of it for 14h?"
Cons: "The bus ride to the airplane was unpleasant and long. Why does it take over 20mins to get from the check in gate at Singapore airport to the plane? And we we're exposed to the cold and rain when we alight the plane in Shanghai and the bus ride to the airport was crowded and unpleasant."
Cons: "No covered boarding. It was raining and the boarding stairs had no cover. On my previous flight it wasn’t raining but they had covered boarding stairs."
Pros: "The flights were relatively on time."
Cons: "Service was poor. Food was really bad. No real choices. Only wine or beer. Nothing stronger. Could not get much service I will avoid this airline in the future"
Pros: "The staff were always helpful and the flight was flawless."
Pros: "Liked my window seat"
Cons: "The crew is very rude. They snatch headphones from the seat. If you aren’t Asian they won’t help you."
Pros: "The food was amazing two hot meals and a couple of snacks."
Cons: "Economy is not the way to travel on an extended flight, aisle seat is bearable but otherwise a fail in the comfort side."
Cons: "Worst experience ever. 11 hour delay at JFK. No information given by staff at JFK. Missed connection in Shaghai. Took business class but was not admitted to Air France lounge."
Cons: "Headphones provided Food Comfort of seats Use of cell phones ok airplane mode"
Pros: "No delay and arrived on time"
Cons: "Connecting flight took too long"
Pros: "Plane was clean and nice. Not a packed flight and we go there 15 before expected arrival time."
Cons: "I wanted to upgrade to business class. I kept being put off, and said I could do it on the plane. When I asked on the plane, they only accepted cash. I do not think this convenient especially when flying internationally. I did not have that specific currency given it was my layover. I also think the airline missed out on an opportunity to make a profit because I was willing to pay for an upgrade again."
Cons: "Same in-flight movies as the west-bound flights. Crew has very limited English skills."
Pros: "Pretty decent legroom. Friendly flight crew. Helpful with information."
Cons: "Flight information changes last minute very common."
Pros: "That I arrived alive"
Cons: "The food was not good. The crew was not nice and we had to wait one hour at JFK on the plane for a gate. Also, could not check in online"
Cons: "Need better communication and welcoming."
Pros: "Seat were comfortable and boarding was done quickly."
Cons: "They make you take off your headphones and secure all electronic devices before taking off and landing. Even if you are using the headphones for noise reduction they make you take them off until the plane is in the air for 15 minutes. Cellphones in airplane mode cannot be used during the flight at all. Entertainment was lacking tremendously!"
Pros: "Food, service, on time, etc."
Pros: "Overall okay !"
Cons: "The quality of your head phone is totally below standard. The sound quality is really bad and ruins the novelty of a "just released" movie. Please get proper headsets..... what you are doing now stinks of "cost saving". The breakfast variety was not good.... not balanced ... a complete "mish/mash" ....semi East meets West. Please get someone professional to put a proper breakfast menu together"
Cons: "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."
Pros: "Very friendly staff!"
Cons: "Food wasnt the best but not bad either. Just ok."
Cons: "There is no email update after flight got cancelled. I try to reach customer service, they open M - F 9:00 to 5:00 . when you run international services customer service should be open 24/7. Try to contact customer service the number on website no help. Really disappointed. Next time if I have to fly I have to think hundred time. Even my family try to find out after cancelled flight no information updated on website. Even if I have to recommend friends and family tell them my experience to think twice. Hope in future it should be improve."
Pros: "Nice staff!"
Cons: "Sitting by the window"
Pros: "airport at China was a little bit more organized and he boarding was smoother."
Cons: "The connecting flight from china to JEJU was delayed, not sure if it was due to airspace but we were in the plane for 45 minutes before it took off. Overall no a great experience"
Cons: "The airline was delayed on the tarmac for one hour and they never gave an explanation for the delay."
Pros: "Good flight, not very full which was nice."
Cons: "Poor food and bad layovers."
Cons: "Food and tight spaces."
Cons: "They changed the flight schedule during the last few days. Their phone lines don't work, either they don't pick up or all they speak is Chinese. The airport staff is mind-bogglingly uncooperative. They didn't even offer me a hotel for the 21 hours layover I was forced to endure. No one had proper answers; they were just sending me from one desk to the other till I gave up and slept at the airport itself."
Pros: "The airplane staff was kind."
Cons: "One of my suitcases did not arrive to my final destination. I was told that it arrived in Shanghai but has not been shipped to Zhengzhou. I arrived on January 1st. It is now January 3rd, and I still do not have my suitcase. Also, I am being told that I will need to pick up my suitcase when it arrives, but it should be delivered to my home. This has been a huge inconvenience. I have important things that I need and it has been delayed for far too long. I should also not have to pick up the suitcase because it is not may fault that it was misplaced. I refuse to spend half the day to go to the airport, and I also refuse to spend money on a taxi service to get me there."
Pros: "If you can help it, do NOT travel on China Eastern. This is an airline that does NOT care about the passenger and does things the way they are done in communist dictatorships. My flight was from REP to PVG and then to ORD. The first leg (MU514) was delayed by 16 hrs - we were not told straight away about the length of the delay, every 2 hrs they would come up with a take off time and then delay it again. We spent the night at the airport - no food, no hotel. There were measely vouchers for a burger and a drink in the morning. We missed our onward flight and were delayed another 20 hrs in Shanghai. After queueing for hours we were given a hotel. A nightmare."
Pros: "The crew was friendly and polite, the food was good, and good entertainment choices."
Cons: "The boarding time was confusing. The times shown on the board a d boarding pass were one hour different."
Cons: "No complimentary alcohol"
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Pros: "Great entertainment - The plane offers a ton of blockbuster movies that are recent and from many catagories. They also offer TV from different lands and video games and selection of languages to hear them in. Great food - Even economy passengers get great free food during the trip. For a trip as long as going from Washington DC to BeiJing, they give you two dinners. Roominess - The seats are as cramped as any airline. However, the flight attendants don't give you are trouble when you want to get up and walk around and stay standing and talking with people of a long time. It has two isles so it feels pretty roomy to get up and walk around. Friendly staff- They make american flight staffs look very rude."
Cons: "Leading up to the flight, customer service can only be contacted by email. Don't even try calling. They never pick up and won't get back to you. At least the flight is very good."
Pros: "I found the seats to be very comfortable"
Cons: "Touch screens don’t work very well."
Pros: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Cons: "Rest room need clean more and food wasn’t that good."
Cons: "The seats had a foot rest that, when not used, keeps hitting your shins and reduce the already narrow leg room."
Cons: "I’ve never been on a long haul flight and perspired through my short the entire 14 hours. Hot and stuffy... not great!"
Cons: "Do not like the food at all."
Pros: "Provide new movie"
Cons: "More small snacks provide."
Pros: "Service, food, entertainment, flight experience"
Pros: "Crew was helpful and polite"
Cons: "Food was terrible compared to other airlines in the region and the entertainment options were limited."
Pros: "Free booze."
Cons: "Temperature was too hot, food was bad, excessive flight notifications kept me awake and the landing preparatipn started an hour before landing. The landing was extremely rough and unsafe."
Cons: "I didn’t like the fact how our flight was late ( air China flight 818) it took off a hour late which made us almost miss our flight from Beijing . Our luggage was lost .. there’s no way our luggage could’ve got lost if it took the airlines a hour additionally to depart ."
Cons: "One of the suitcases was completely wet. One more suitcase ripped, we only noticed once we got to the airport, and when we called the customer service, they said to go back to the airport. The service was really terrible, the staff was really rude."
Pros: "Well..I had seat to sit on"
Cons: "Horrible food..imagine 14 hrs flight with no good food"
Pros: "I like the food. The trip overall very nice"
Cons: "Nothing I don’t like. So far we’ll regarded except in China they don’t speak good English"
Cons: "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."
Pros: "Friendly staff, great price"
Cons: "No Wi-Fi on plane"
Pros: "Level of Service"
Pros: "Smooth, right on time, good food."
Cons: "Our luggage was delayed and we didn't have clean clothes for the first day."
Pros: "Great service"
Cons: "Luggage did not arrive for 2 days from Beijing"
Pros: "Enjoyed all that I’ve come to expect from air travel for the most part- in headrest entertainment (movies/games/flight track), decently good food (two full meals in the 14 hr trip), and pleasant crew with timely departure and arrival."
Cons: "The seat cushion is a bit hard after extended seating, with a few bumps that show themselves over time. Not terrible though, but definitely could be packed to be more comfortable for the longer hauls."
Pros: "boarding on time! departing on time! ..."
Cons: "no free Christmas gift"
Pros: "The service is overall good"
Cons: "The booking with Air China and flying with United is confusing."
Cons: "Bad audio quality on entertainment system. Poor communication and food service. No way to call airlines beforehand for arranging special meal."
Pros: "Selection of entertainment. Regular beverage service. Nice staff."
Cons: "Food selection."
Pros: "I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency."
Cons: "They don't honor seat selection when booking but attendant at gate helped and was very understanding."
Pros: "They overcharged, customer support unreliable and bad service!"
Cons: "They overcharged, customer support unreliable and bad service!"
Pros: "The flight attendants were great, stylish and they took their job seriously. The food was good compared to other airlines. Overall we had a very goos experience."
Pros: "Timeliness of the flight, good decent meals and most important, best and cheapest fare."
Cons: "No leg room, crappy toilets, rush between changing flights, as there was very little changing time"
Cons: "very inconvinient"
Pros: "Nice plane"
Cons: "Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems."
Pros: "I like it most that we don’t need to get the luggage out in Beijing or get the boarding pass again in Beijing. It’s very convenient."
Cons: "There was a delay of the connection flight and for half an hour, we were told flight time is TBD. I’d expect at least an estimate of the new boarding time."
Pros: "They took good care of me even when I got to drunk"
Cons: "The flight was way too long but there's nothing they could do about that lol"
Pros: "Fare was low."
Cons: "They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash."
Pros: "Food, blanket, movies on board"
Cons: "The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first"
Cons: "It took 30 minutes to take a bus from where we were parked to the terminal another 40 minutes to get through security when we finally made it to the next gate to connecting flight they had closed the gate. After all the work to get a temporary visa so we could get our bags and check back in our next flight was with Philippine airlines"
Cons: "Food was bland. Very limited flight entertainment selection. Flight attendants are extremely rude."
Pros: "I didn't like anything."
Cons: "The plane crew was not pleasant. The food was not fresh nor was there enough of it. The staff for Air China at the gate were rude and I was racially profiled and forced to go through a search in which my waist was wiped down, my shoes and wrists. My bags were emptied and this was as I was walking to board the actual plane."
Cons: "The food and drinks are limited from all flights. Due to the limitation on the carry-on luggage, I had to place my camera batteries and other stuffs to the check-in luggage at the check in counter in Washington DC. The Chinese custom in Beijing took them all. They are normally just take the battery charger, but not the camera batteries. These are expensive items and not conviniece at all to customer."
Pros: "Loved the wide seats and space between seats. Staff service was impeccable."
Cons: "My TV screen was not functioning well."
Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"
Pros: "I liked the selection of movies."
Cons: "I didn't like that the staff didn't know English that well, they only had Pepsi,spirt,oj, apple juice. No cranberry juices, no ginger ale, no liquor. I didn't like the staff touching me.You can use your words to politely get peoples attention. I didn't like that our flight was 3 hours late in Beijing and no one had an answer of why or how long. The only information was for us to get another flight in the morning or to just wait for 10hours or a few days. What kind of customer service is that! Food was terrible!!!!!!"
Cons: "Poor customer service and flight delays"
Cons: "Cancelled a week before flight. No one pickup phone to rebooking."
Pros: "The flight was pretty good and courteous. And boarding was pretty average."
Cons: "I hate the fact that I can't use my phone for entertainment even when it's on airplane mode. I have the wifi off and airplane mode on and I still can't use it."
Pros: "It was on time and relatively cheap. Grateful for nonstop itinerary. Love the interactive map available to see flight over the pole."
Cons: "Food poor. Breakfast was same as dinner...rice and not good tasting chicken in a gravy. No other snacks or meals in a 14 hour flight. I departed hungry. Very few movie selections for Westerners. Cold air in cabin made me pull my blanket over my head to stay warm, despite wearing a jacket."
Pros: "All our luggage was at the end with us, nothing missing"
Cons: "The weather delay was not fault of the airline."
Airlines flying from Washington to Jeju City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights