Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Speaker volume was too high."
Cons: "Small, cramped seating"
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Too cold"
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Delayed for three hours due to weather"
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Everything was fine"
Cons: "The trip was good"
Pros: "The flights were on time and the staff was very friendly."
Pros: "Everything else was Fine on the flight..."
Cons: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "American airline flight to Paris was great"
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "It was excellent!"
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "It was all good.it was"
Pros: "Slept very well in business. Great crew!"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "The friendly personal"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Cons: "no food"
Pros: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
Cons: "Poor cew service"
Pros: "Liked how on time the flights were."
Cons: "Nothing to complain about."
Cons: "Seats not enough padding"
Cons: "Sore lower back from the seat."
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."
Pros: "Fly on time. Nice service."
Cons: "When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude"
Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"
Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."
Cons: "A little more shoulder room and a spot where I can charge my phone on flight to be able to watch a movie."
Pros: "I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer"
Cons: "No ear buds for sale or offered. No charger plug ins in the seat"
Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "On time and nice services"
Pros: "Boarding went smoothly for the most part."
Cons: "7am flight from Baltimore to LAX. How late in the morning does it have to be to get a cup of coffee? No beverages were offered until approximately 3 hours into the flight. No free snacks or purchasable snack options were offered. UNITED PRIVATE SCREENING WAS TERRIBLE!! Neither my companion nor I were able to watch any program or movie without constant freezing and buffering on our 1 year old iPads. It took me 2 1/2 hours to watch a 90 minute movies. Pathetic. Not ready for prime time."
Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."
Pros: "The boarding process went quickly an smoothly and it was a pleasant shirt flight."
Cons: "The taxiing at Chicago took a long time"
Pros: "Pre-selected seats and in flight WiFi/entertainment"
Cons: "United intertainment app getting stuck on movies"
Pros: "Service and crew were much friendlier coming back from Rio."
Cons: "Food was terrible, seat as uncomfortable."
Pros: "Kindness of employees. Bathroom was mostly tidy. Pilot was good."
Cons: "Surprise check bag fee even though it was small carry on and I had no other carry on. Happened both ways for total of $50. Felt like I was taken advantage of. You had to pay for any entertainment. Only food was a tiny bag of pretzels for a 6hr flight. Also maintenance delay."
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Pros: "Departure and arrival were on schedule."
Cons: "We booked a flight on ANA Airlines specifically for our trip to Japan. However, upon arriving at the airport to board our plane we discovered the flight was operated by another carrier. Out intent and desire was to fly on ANA."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "The Stroopwaffle"
Cons: "The hour delay"
Pros: "It was a good flight and for a great prize"
Pros: "Good crew. The crew is very nice and accommodating. On my previous flight with United the crew was Kurt and not so good. Sorry very happy to see how nice and accommodating this crew lunch."
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Cons: "When sitting straight up in the seat, my knees hit the seat in front of me. United seems to be making the space between each seat terribly close."
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Pros: "Excellent attentive care."
Cons: "My first 5 hour long flight did not have a complimentary snack."
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Cons: "Delayed and got downgraded without refund of difference"
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "I like everything except the tv."
Cons: "TV was able to look at what I want without paying.. my hubby work for AT&T we have discount with DIRECTV-- you should market your ride who have At&T DIRECTV with there account it free to watch. Market & promote more people would ride United/go United"
Pros: "Great customer service.. Comfortable flight and smooth landing!"
Cons: "Paying for one check in bag..."
Cons: "When I am flying across the country I expect that the movies should be included. If you're going to charge for it the prices of tickets need to come down since it used to be included."
Pros: "The accuracy"
Cons: "The chairs"
Cons: "Not enough leg room for tall passengers"
Cons: "I hated everything"
Pros: "Great crew, very efficient boarding"
Cons: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Pros: "Gate personnel were great."
Pros: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Cons: "Flight was a little bumpy at times, and flight was also delayed 1 hr."
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."
Cons: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Pros: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Cons: "The flight was ok but they got my luggage almost destroyed and I couldn't complain once I got it, because no one was working in the courier."
Pros: "Convenient to home... More,direct flight"
Cons: "Leg/knee room was poor... With a rear row seat, reclining was limited. Trying to bend down to loosen my shoelaces, it was barely possible, and tying shoes,on landing was impossible... No room to lean forward to reach down to get to the shoes. Not the most cramped flight I've had (that record was in a CASA124 from Friendly Island Airway from PPG to Vava'u, Tonga) While I attempted to sleep, my partner was interested in the entertainment, but was shocked to find it was all watch for $$$. Perhaps we are so used to international carriers with free movies on demand, with a choice of 30-40"
Pros: "I liked that I was randomly selected for an upgrade in seating."
Cons: "No snack on a 5 hour flight? That's ridiculous!"
Pros: "The fast boarding"
Pros: "He flight attendants were good but the seats are terrible."
Pros: "There was one flight attendant that was really nice and funny and tried very hard to make everyone have a pleasant flight. But there was no movies or tv on a 5 hour flight and the United app will not let you watch anything even if you buy the internet. I won't be flying united again."
Cons: "I did not care for the male flight attendant. Showed arrogance towards passengers."
Pros: "Price and availability of flight was good."
Cons: "The seating is cramped and uncomfortable but that’s not why you fly somewhere."
Cons: "Both of my flights were delayed with no perks offered."
Pros: "Cleanliness and comfort.the"
Cons: "Flight was delayed for up to 8 hours."
Pros: "Usual Frontier ease and comfort"
Cons: "The Frontier app never advises me of gate changes, nor does my electronic boarding pass show it. I have to rely on Kayak to give me timely notifications. As well, the plane was delayed getting to the gate from the hangar. Would have been good to get some ETAs, but the board never showed a delay and the crew didn't seem to have much info to share. More transparency, please."
Pros: "The price and crew."
Cons: "The seats do not recline, the leg space was terrible, and there is no onboard entertainment of any kind."
Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."
Pros: "friendly attitude"
Cons: "$85 for two checked bags, many little issues along the way but got there safely"
Cons: "Two plus hour delay!!"
Cons: "Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit."
Cons: "The fact that Reclining seats are a upgrade is unexceptable . The price online to check in your bags change during a check in. I was charged more than what your website state. The check-in reservation is was rude and unwilling to correct a computer glitch . She stated that your software had no ability to override a mistake."
Cons: "Great on time status!!!"
Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"
Pros: "Only thing I liked was the cheaper price, but I am thinking it wasn't really worth it."
Cons: "Our plane boarded an hour late. Didn't give any explanation until it was the time we should have taken off. Sat on the runway at our destination which I understand was not the airlines fault, but still not a lot of forthcoming information. Felt like there was even less leg room than on a Southwest plane and I am petite. Can't imagine a big person or tall person sitting in those seats. The half trays were of little use except for to put your drink on. Yes, it was a little cheaper that we didn't have luggage, but I think I'll go back to Southwest."
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Cons: "The seats were uncomfortable, over priced snacks, no foods."
Pros: "On time"
Cons: "All the hidden costs"
Pros: "Was a very fast flight"
Pros: "Everyone was nice."
Cons: "I dont like to have to pay for bags, the seats dont recline, and you have to pay for soda. my flight couldnt get a gate in chicago airport, so flight was delayed an hour."
Cons: "Service was terrible staff not friendly never using this airline again"
Pros: "Comfortable flight."
Cons: "Very delayed and kept us waiting longer than they promised and we're very clear as to why."
Cons: "Same as above - HIDDEN COSTS FOR EVERYTHING!"
Pros: "Read everything so you don't pay the stupid people taxes. Bring a water bottle to fill up at the airport for your flight and bring your own food. Figure out how much baggage you're taking. If you want something more than a personal item (backpacks count), pay for your carry on or checked bag IN ADVANCE. Check Frontier's website for these fees."
Pros: "Cheap price"
Cons: "Everything else"
Pros: "crew and price excellent"
Cons: "baggage policy on Frontier is unclear. Security concern at Ohare as people brought bottles of water on board"
Pros: "Wasn' detlayed"
Cons: "Have to pay for every little extra thing"
Pros: "Not much to say about the flight...it was a standard coach-class flight. At least they got me my drinks when I wanted them."
Cons: "I felt deceived about the price. Like probably most people, I shopped around for a ticket, and Frontier appeared to have the cheaper price. I was shocked to find i had to pay for a carry-on, and more shocked i had to pay for a seat. So, in total - post-purchase, I had to spend another $150, roughly 46% more than the ticket price I booked. I get it...the state of the airlines, paying for baggage is becoming a thing. but this was just another level, without warning. it was a bait and switch. I won't fly Frontier again."
Cons: "I was charged for two bags, however, I checked one bag and the other was a carry on the size of a computer."
Cons: "No allowed carry-on items without charging high bag prices. Competitive ticket prices with no competitive services. Extremely primitive email alert system. You have to pay additional fees for a seat after booking. Uncomfortable seats and rows with a metal coaster for a tray table. No entertainment on 3+ hour flight. No complimentary amenities. No class. Will not be flying again."
Cons: "As someone who has never flown frontier before, I was unprepared for the MANY hidden fees that came from 1)choosing seats 2) carrying on hardly any baggage. If an airline claims to give cheaper flights, they should either get rid of these fees (since there is no way to actually avoid them), or simply be up front and work them into the price."
Cons: "Charged for checked bag, carry-ons, and to select seats on the flight. Seats were uncomfortable and did not recline. Crew seemed like they wanted to be there less than we did and was poor at distributing water in the Sahara that was our cabin."
Cons: "I didn't like the fact that my flight was oversold and I was never able to get on the airplane."
Cons: "The electronic boardingpass doesnt work"
Pros: "For the money i spent to fly the only thing i had free was water. Wasn't used to flying with no complimentary snacks and to purchase items were a bit expensive. Baggage took too long 30 minutes. Wasnt accustom to waiting for my luggage at the baggage claim. Other than that the flight was good. Thanks for your service, but i will try not to use Frontier airline's"
Pros: "Nice flight attendants."
Cons: "Pilot apparently didn't have a voice and never once talked to the passengers even when experiencing bad turbulence."
Cons: "Charged for a carry on. Charged for Diet Coke? Are you serious ?... Plane was delayed 45 min. Then another 30. No explanation, just different times posted."
Pros: "I didn't like much. In-flight crew was friendly enough."
Cons: "$40 for a carry-on bag ($35 for checked baggage), No TSA Pre-Check option, $12 more for an aisle or window seat, over 2 hours delayed, poor customer service at the check-in desk. I would pay twice as much for any flight to avoid this airline. Never again."
Cons: "The flight was fine.. We didn't know that we have to pay a luggage fee for a carry on for $45.. I was surprised when they told us to pay since carry on so far in other flights were free.. The seats weren't comfortable since it doesn't recline. This plane really is only good for probably a one hour flight not 4 hours because you can't even relaxed and reclined your seat.. All food you have to pay including water.. I will never fly frontier ever again..."
Pros: "Flight was affordable"
Cons: "The seats were extremely uncomfortable and it cost $40 to check in a bag"
Pros: "Crew and boarding were great. I appreciate the great fare I got too. Probably the best fare I've ever seen for this route. Just pack enough clothes to fit in my backpack and no luggage fee. Great for a short weekend away."
Cons: "Seats are just so narrow and tight. Lots of babies and kids on the flight, but you offer discount fares so all of the above is to be expected."
Cons: "I fly a lot but this was my first time on frontier and it was just poor quality. You guess charge for everything and provide nothing good for the customers. The seats and pull down table are horrible and it was just bad."
Pros: "Seats are too close. They don't lean back. Pilot was great."
Pros: "The price"
Cons: "I hated the seats. I was cramped and uncomfortable and the seats are designed for people shorter than 5'10""
Cons: "Seats are terrible."
Pros: "It was quick to the point no nonsense"
Cons: "The $40 carry on bag charge"
Cons: "Not well organize"
Cons: "Seats hard as a rock. Very uncomfortable for 2hour+ flights."
Cons: "The young lady at the gate had a terrible "diva" attitude and very unfriendly. She single-handedly succeeded in making me never want to ride Frontier again. Add to that the fact that all luggage (whether carry-on or checked) has to be paid for, seats don't recline, and we need to pay to pick our seats makes it a no-brainer for me to never fly Frontier. Will make sure to tell everyone I know to avoid Frontier as well."
Pros: "Deceptively cheap fare, BUT..."
Cons: "they invite you to choose your seat the day before, but if you want to do that, you have to PAY (e.g., $35. for an aisle seat in the front half). Two bags checked cost $65. They charged for roller-board carry-ons ($40.)--i didn't do this, but people had to, and they were pissed. The seats don't recline--and they're like bus seats with a quarter inch of padding on hard plastic. The drop down table is the size of the ipad-mini, making it very difficult to get any work done. They give you the vibe that you shouldn't ask for so much as a cup of water (please have your credit card ready if you'd like a drink)--and NOBODY drank anything. And last BUT NOT LEAST--I had to wait 55 minutes in baggage claim at LAX before my bags came out. I'm a "roll with the punches" traveler, but this was crazy!"
Pros: "Good price"
Cons: "No blankets"
Cons: "Temperature was 68 ."
Pros: "The crew was pretty friendly. Nothing above avg, but they weren't bad by no means."
Cons: "If you don't pay for your bags in advance, get prepared to pay $50/bag. Each way!"
Cons: "Lost my luggage"
Pros: "straight flight."
Cons: "Paid more for extra leg room but it was minimal help. Seats don't recline at all. Water even cost money. WOW."
Cons: "Flight delayed"
Pros: "The flight was on time and it was a direct flight. The crew was professional and helpful."
Cons: "Checking in was very difficult for both flights. It took well over an hour for what should have been a five minute task. He baggage fee is high and the weight limit is low."
Pros: "Check-in was smooth, plane was on-time."
Cons: "Seats are a little tight from a legroom perspective (I'm only 5' 8")."
Pros: "It was really, really cheap. Less than half of every other Dec 26 flight's cost."
Cons: "The terrible lines. The line to check my bag was horribly long-- even after the attendants made a line just for flights to my destination. There were just too few attendants working for how many customers needed to check bags or check in. Additionally, the seats were super small-- we were packed in like sardines. No amount of finagling or shifting would prevent me from touching either of my neighbors, even though I paid for extra leg room. And then you wanted to CHARGE for a CUP OF WATER. Not even a full bottle! I'm surprised you didn't charge for ice! All in all, I'm very disappointed. Won't be taking Spirit again."
Cons: "During this experience Spirit Airlines made me want to cry four separate times."
Pros: "quick boarding"
Cons: "Attendants were very unprofessional in trying to be funny. I took an early morning flight and a lot of people on the flight were sleeping and the attendants were being very load talking to each other. one of the other Spirit flights attendants stomped up and down the isle. Food prices were a rip off."
Pros: "Absolutely nothing!"
Cons: "This is the most horrible flight I've ever experienced. They start by nickel and diming you to death from baggage to to charging to print your boarding pass. The seats are way too close together and the staff is rude. They will never get another red cent from me"
Pros: "The bare fare was what drew me to spirit. I was able to reserve a seat but of course for a price - which is understandable. But the flight was on time and even landed early on my return."
Cons: "I understand the whole "bare fare" thing but I feel like spirit really pinches the pennies out of people when it comes to everything else ! Honestly will probably spring for the more expensive fare with another company and would be 100% more comfortable."
Cons: "I booked a flight but was offered a new job and unexpectedly could not keep my initial flight dates. There was an outrageous fee to change my flight dates and I was not allowed to keep the money I paid as a credit. I lost my money and a potential future vacation."
Cons: "The seats are so bad and poor. It was a five hours filght of torture."
Pros: "Left the gate 10 min early and arrived in Vegas 35 min early! Good directions on when to arrive at airport and Spirit check in procedures"
Cons: "Paying $40 for a checked bag. Paying $50 for a carry-on. Seats extremely narrow and do not recline. My return flight on Southwest was $25 less (including bag and seat fees) and much more comfortable spacious seats that recline at least a little..."
Cons: "everything we will NEVER use spirit again"
Pros: "Everything went as expected. The seats were more comfortable than I thought they would be. Flight took off and arrived on time."
Cons: "By the time I paid for a check bag and seat assignments it would have been cheaper to have just picked an airline where that is included."
Cons: "No TSA precheck. Had to pay $50 for my CARYON. Uncomfortable seats. There was not one good thing I liked about it. I will never ever travel with this airline again. When you first book it you think you're saving money, but then they add so many fees that other airlines don't charge."
Cons: "$50 for a checked bag and extra money for a carry on, not to mention you also have to pay for your seat after you have bought a ticket?????????????? This airline is ridiculous. Would never fly with them again."
Cons: "Baggage fees and lack of leg room"
Cons: "I didn't like the fact that the entire cost with the extras cost as much as a round trip ticket but I only went one way. This airline should be stomped out of business. And what's up with their bogus "$9 fare club" that actually costs $60 to enroll in. It's a complete and total joke. I will NEVER fly Spriit again."
Pros: "The only positive thing I have to say about my experience is the person I sat next to."
Cons: "I won't even complain about the excessive fees I paid for my baggage because it was my own fault for not researching the airline before I booked the flight. But, my seat was dirty, I had to wipe down mystery sticky funk from the tray and window area as well as having to wipe cracker crumbs from the seat. The flight itself was awful. Nothing but turbulence and I was motion sick the entire time."
Cons: "There's no way we will ever fly spirit again nor suggest anyone do either. The hidden fees like on baggage is how you screw over the customer."
Cons: "Tray tables were dirty Flight attendants weren't very friendly"
Cons: "The comfort of the plane is bad. So is the service. We had to pay a 85 dollars fee for our 45 pounds luggage... The desk agents are mean, do not accept cash when the automatic counters say you can pay with cash... I had the worst experience in my life and I am a frequent flyer. We also had no windows in our row and no reclined seat for a 5 hour flight...."
Pros: "They were timely."
Cons: "Uncomfortable seat, no recliner, no entertainment for long flight. Flight attendance was a bit unprofessional, closing the overhead storage doors way too hard and loud."
Pros: "All personnel was very awesome during the flight."
Cons: "Everything was just so uncomfortable. It sucked."
Pros: "boarding and friendly crew - excellent. (I don't blame flight delays or gate changes on the airline. This could me something having to do with the airport.)"
Cons: "What a nightmare. Seats didn't recline and are the most uncomfortable seats I ever sat in. The flight was delayed for almost an hour and a half (not the airline's fault, but) it added that time onto our uncomfortable ride so for six and one half hours I was kicked in the back by a child in an already horrible sitting position. We had to pay for carry-on and baggage stored. We had to pay for every drop of drink or food. I could have taken a more expensive airline and been comfortable. The baggage costs were 400 dollars for one small bag for each of us, we can't go a week end without a change of cloths. I have never seen anything like it. Live an learn."
Cons: "Aircraft was cold, No blankets."
Pros: "The crew was funny and helpful. I liked the crew."
Cons: "I checked two bags. Every other airline allows 50-lb checked luggage. The nature of my business travel means that my luggage is packed to the max. That meant an additional $30 fee on top of the baggage fee to bring my suitcases back from the East Coast--once I removed about five pounds of shoes and laundry and stuffed them into my purse. It would be helpful to be standard with the other airlines if you want people to be able to mix and match when they book travel. Water would be nice. That's a long flight without water. The add-ons add up so fast it makes the ticket about the same price as a full service airfare. I'm 6' tall and the minimal leg room is uncomfortable. The excessive baggage fees eat into my savings. Not sure I'd fly it again. Certainly not for business."
Cons: "Arrived 3 hours late with no real explanation, besides that they had to shift the bags around for weight distribution. I honestly feel lucky we even survived because it doesn't appear spirit has any clue how to run an airline. Won't ever choose spirit again, it's not worth the discount."
Cons: "Got charged 53 $ to check my bag while every other airline is 25 $"
Cons: "No entertainment and very uncomfortable seats"
Pros: "Thought it was a good deal when booking."
Cons: "Found out that EVERYTHING "extra" came with very high fees; so high that my flight cost as much if not more than the competition."
Pros: "The flight was on time or early."
Cons: "No services, pay for carry on bags, no leg room, no seat recline."
Cons: "Had to go around a storm and land to refuel. Had to wait about an hour to be allowed to take off after refueling. Waited for a gate for about an hour after finally landing in the destination city. Baggage fees are ridiculous."
Pros: "Cheap and effcient. For short hops (no more than a few hours) it's perfectly adequate."
Cons: "Try to charge you for everything: carry-ons, seat selection, even water during the flight. Seats don't recline, so trying to sleep on a longer flight is fairly difficult. They changed the boarding gate about 7 times before the flight (but at least they emailed me to let me know). You can't use their e-ticket. If you save the boarding pass on your phone or tablet, the scanners at security won't read them; you have to go back to the Spirit area and print out a physical copy."
Cons: "My suitcase was opened and damaged, my leave tag was missing and no one cares. I am fine with the prices. I understand how that works. I am not ok with the poor customer service and the fact you are not paperless."
Pros: "The crew"
Cons: "That was terrible food,but theI drinks were fine"
Pros: "I got to my destination alive and on time"
Cons: "Pretty much everything else. Just tell me the total when I book, paying hundreds of dollars more after paying you hundreds of dollars for a discount airline is absurd. I get thats how you make money, clearly also why many travelers feel the way i do. We dont need to know how much the feel costs or the air we breathe just what it costs to get us and our belongings to our final destination. And why is checkin in online so hard. Need multiple pieces of information, not smartphone friendly"
Cons: "While upfront, the fares may look good, they gouge you on everything else, from baggage fees to selecting your seat to PAYING FOR WATER...huh? I can appreciate the business model (similar to Southwest), but when you add everything up, the ticket prices end up being the same as much better and more comfortable airlines. Oh...and the seats don't recline and are the most uncomfortable airline seats I've ever sat in. Not ideal for a red eye flight. Save yourself the headache and just pay a bit more upfront with a better and more comfortable airline, otherwise be prepared to be pulling out your wallet the entire trip for everything... Hated our experience with them and will never ever fly them again."
Cons: "seats uncomfortable"
Pros: "The flight price was cheap and direct."
Cons: "Then the flight was canceled and Spirit refused to put us on another flight on the same day. I lost money for the hotel reservation and ruined my weekend trip. I've never flown Spirit and never will!"
Cons: "My flight was cancelled for no apparent reason. The customer service staff could not book me on another flight. They said that all spirit flights were booked and they don't have the resources to book me on a different airline. Not my problem!!!!!! The customer service representative said that "it's impossible to arrange for new flights for every passenger when flights are cancelled". Well, maybe Spirit shouldn't be cancelling flights in the first place. People buy flight tickets because they have to be somewhere at a specific date and time!!!! It's your responsibility to get the customer to his/her destination on time!!! Their attitude is completely aloof and irresponsible!! I will NEVER fly with spirit again and actively dissuade all my friends from flying with Spirit!!!"
Pros: "Crew was nice and friendly; plane was clean and flight was smooth"
Cons: "You may be able to find great ticket prices through Spirit Airlines, but understand that unless you are only traveling with a purse or small backpack and alone, you are going to be paying fees that will increase your ticket cost as much as 50% or more. My experience - traveling with fiancée to wedding location and found great price tickets via Kayak, and never heard of Spirit Airlines (just assumed it was some regional company). Price of two tickets was approximately $450. We needed to bring two suitcases since I had my suit and she had her dress, and all our other clothes, etc. Well, that's $40 each bag, each direction for a $160 increase. Maybe I would like to sit by my fiancée for the flight? Well, that's another $18 for each seat, each direction for a $72 increase. Want a drink during your 5 hour flight? Well, plan on opening up you wallet again! Add on the taxes for all these extra costs and the price of our tickets went from $450 to $690. We could have flown American or Delta for the same price without all the extra headache of purchasing a bunch of extras online. Also, please understand that if you make the luggage purchases or seat purchases at the ticket kiosk at the airport, plan to pay $100 a bag each way and who knows how much for your seats."
Pros: "The price was good but I guess you pay for what you get."
Cons: "Seats were so small and didn't recline. Bigger seats were sold out so I couldn't buy those. I'm also in the military and usually when I fly with other airlines, military personnel bags are free."
Pros: "arrived early. landing is smooth."
Cons: "every cost extra - reserve seat - carry-on, checked bag fees are high"
Airlines flying from Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights