Flight left 2 hours late as it had to wait for luggage from American to be loaded. This cause me to miss my flight to Athens. The USB ports were broken so by the time I arrived in London my phone was out of battery.
I was flown to the the wrong airport and had to take an Uber and pay 70 dollars to travel to Dulles airport from Washington DC. I nearly missed my connecting flight on Iberia to Madrid Spain so it turned out to be the most stressful travel experience for me and my family. Now I have to find a way to avoid the same situation on my way back but there is no contact number that I can find to customer service so someone can really help me. I’m at a lost at don’t know what to do.
Could not hear the announcements clearly and they offered only one soft drink in five hours
Never made my flight due to the delay at SA
Great flight attendant who handled passengers with aplomb and humor despite weather delay
The tv screens on the plane were not all working - very long flight to have nothing to watch in front of you. This should have been checked/resolved before the flight as I might have been reluctant to board having known there was no inflight entertainment!
There is no food or alcohol allowed to be served on the flight.
Connecting through CLT has become the new ATL. For whatever reason going through Charlotte is causing delays. We got to do better!
Pros: "I like the fact that we finally got despite the inept staff working for American Airlines"
Cons: "More counter people, less gate changes, better flow for boarding, knowledgeable staff"
Cons: "Early morning flight. Sat near front cabin. Could not sleep as crew was talking the entire flight."
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Again the flight did not happen since my flight from Munich to Dallas was cancelled without informing me why and so on."
Pros: "Meal provided was excellent"
Cons: "Delayed flight"
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Cons: "O Hare sucks. Flight always gets delayed."
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"
Pros: "Quick smooth flight"
Cons: "No entertainment available"
Cons: "Too much advertisement!!!! Between the credit card offers and aa advantage program it’s overwhelming. When trying to enjoy the onboard entertainment it was once ahead too much advertising. Overkill!!!!"
Cons: "No room for long legs. Seats too close"
Pros: "Seats comfortable. Plane clean."
Cons: "Air conditioning way too cold. Turning off outlets did not stop extremely cold air. Delay caused by redistributing passengers to move weight. Seemed unnecessary, but apparently it wasn't. Would rather be safe than sorry. when pilot talked, couldn't understand him at all. Slurred speech."
Pros: "Crew was nice and flight was very smooth."
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "The sound didn't work on my entire row for the in flight entertainment; it made for a long flight."
Cons: "Flight canceled with zero re-book.assistance offered and NO seats left. I was forced to upgrade to get to my destination a day late. Trip was short to begin with. I booked plenty in advance. I want my 55m miles back in my account. It was that or $1000. Unhappy customer."
Pros: "Crew was great and helpful"
Cons: "Better weather"
Cons: "I am tall and seating is a little tight."
Pros: "Everything no complain"
Cons: "Everything no complain"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Cons: "Flight was delayed hour and a half for a preventable mechanical issue. Issue was known about night before and not addressed. I missed one of two meetings because of Americans inability to excel at running an airline"
Pros: "Smooth flight"
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Cons: "My flight was not only delayed by two hours, it was also cancelled at the time of departure. The weather was clear, no reports or reasons as to why flight was cancelled. We had to rebook another flight to our destination at another airport 5hours away, the next day, no reimbursement or upgrade for travel delays"
Pros: "On time. Efficient boarding."
Cons: "Stingy with the cookies. Somewhat uncomfortable seating. But what can anyone expect anymore?"
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Lo siento. No habla ingles. Me muy guapo."
Cons: "No entertainmento."
Cons: "It took a while day to get our bags after they decided to put it on the next flight"
Pros: "One hour delay caused a missing of a connect flight"
Pros: "We made up time in the air and landed early. Seats were very comfortable."
Cons: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Cons: "Tight seating. Stewardess over the speaker was very hard to understand. Not a smooth landing."
Pros: "As somewhat experienced travelers, we know to keep carry on luggage as tight as possible. I was pleasantly suprised to see that overhead bins were not full! We didn't have seats next to each other initially, but the gate agent put us in the exit row with extra legroom!"
Cons: "Nothing comes to mind."
Cons: "The flight was delayed severs hours. I missed my event in Tampa due to the delay. We were sending back and forth between gates and the flight was overbooked. The staff was very unpleasant."
Pros: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Cons: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Cons: "Seats packed it tight. One less row and a few more inches would be better. Shame the airlines have making more money in mind and not passenger comforts"
Pros: "I had ample room and I really like the biscuits"