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Cons: "Being offered a cup of coffee would be nice"

Pros: "Loved the individual monitors"

Pros: "Confortable seats"
Cons: "NA"

Cons: "Having to go to a different line to pay for a heavy bag"

Pros: "seats were super comfortable, would fly again."

Cons: "Great"

Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."

Cons: "Use another airline"

Cons: "Good value"

Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."

Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."

Pros: "pilot kept us informed"
Cons: "in cabin air quality odorous and poor"

Cons: "Snack selection"

Pros: "The entire experience was amazing."

Pros: "This was a quick flight - 39 mins I also got an upgrade too"

Pros: "Aubrie and Claire"
Cons: "Engine could have started. It didn’t."

Pros: "Arrived 5 minutes early which was great on a very late night."

Cons: "Landing was rough."

Pros: "High level service"

Pros: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Cons: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."

Cons: "I am tall and seating is a little tight."

Pros: "Smooth ride and early arrival"

Cons: "Beat up baggage"

Pros: "The staff was welcoming and it felt good!"

Pros: "Nothing exceptional"

Pros: "AA was great, the only issues we had was 100s of screaming babies and rude people that cut the line....Not much AA can do about that."

Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."

Pros: "Got us there"
Cons: "Cramped seating"

Pros: "Aircraft was cool"
Cons: "Small children"

Cons: "No wifi or chargers or seatback entertainment"

Pros: "The fact that the lady at the counter was able to change our seats and put us all together."
Cons: "the movie screen being so far away"

Cons: "they broke my luggage"

Pros: "It was on time boarding and landing"

Pros: "They were accommodating to my boot on my foot in the boarding process."
Cons: "Comfort and room in the seats. The temperature was very hot as well."

Pros: "Staff for the airline was very good!"
Cons: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."

Cons: "Everything"

Pros: "Everything went smooth"

Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"

Cons: "Same as previous response."

Cons: "Great"

Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."

Pros: "Terrible porque no pude viajar ayer"

Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."

Pros: "On time"
Cons: "Nothing"

Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"

Cons: "Boarded an hour late"

Pros: "Nothing"
Cons: "Co captain was late. Sat seat belted forever without moving"

Cons: "Airlines are not giving passengers the opportunity to get seats ahead of time and you have to wait till the last minute to get them. That is unless you pay extra money got them."

Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"