Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "comfortable seats. Crew was friendly. Food was good."
Cons: "cannot think of any. I am Qatar airways fan"
Pros: "The crew was friendly"
Cons: "Bathrooms could have some lotion for dry skin"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "Good service from the crew and good food."
Cons: "Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)"
Pros: "The crew was unparalleled. Really. Attentive. Friendly."
Cons: "Nothing could have been better beyond the signs at the gate."
Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "I really appreciated that my bags were not lost"
Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Pros: "The new Qsuites are very comfortable"
Pros: "Seat was comfortable."
Cons: "transit timing was a bit hectic."
Cons: "It could be better if they serve food from Doha to Islamabad."
Pros: "Amazing except for the entertainment it was horrible"
Cons: "Entertainment system , 6 hours flight without entertainment is tough"
Pros: "Helpful,courteous and efficient"
Cons: "Wifi was hard to connect"
Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Cons: "too hot called groups too fast for boarding"
Pros: "It arrived on Time."
Cons: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Cons: "Business class luggage came late."
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Pros: "Every aspect of flight was wonderful, though I’m sure that fly"
Cons: "Chairs a little too small for long flights...."
Pros: "This has been one the good experience I had in so many years of travel"
Cons: "I requested a special meal but was not given what I wanted. But overall decent food"
Pros: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."
Pros: "Excellent service"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Stuardess verry nice, exceptional"
Pros: "Crew was great"
Cons: "Out of mango juice and the plane was too old."
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."
Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Pros: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Cons: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Cons: "Steep decline in food quality"
Pros: "Food and entertainment"
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "Crew were helpful. One even helped me with my carry on bag. A male crew helped me carrying my bag thru the stairs very kind person. I will fly with qatar airways again. Very good experience"
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Cons: "everything, never flying with delta again"
Pros: "It was one of the best international flights I've been on. Overall a very pleasant flight."
Cons: "Food quality is always an issue on flights."
Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."
Cons: "Seats are small and not good for one's neck"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Pros: "Crew attentive and helpful"
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "Faster lines at check-in. More courteous security personnel"
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Pros: "Flight left on time"
Cons: "Gate crew had trouble identyfing boarding pass on their computer. Difficulty getting on plane"
Pros: "The flight was actually ahead of time!"
Cons: "The schedule was not good and I was needed to take later flight than I ordered."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "In a pinch they were able t"
Pros: "Attentiveness, service, and smiles!"
Pros: "Good customer service"
Pros: "The boarding was excellent. The staff was very friendly. The plane was clean."
Cons: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Cons: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"
Cons: "No power outlets, back of the plane is really loud, overhead bins suck"
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "I always have a great experience on Delta! Thank you"
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Pros: "Met my cousins from Portland in SLC and killed layover time"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "Crew was friendly."
Cons: "Seats are uncomfortable. Very little legroom."
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Cons: "The connecting flight kept getting progressively later as we waited in the airport. We arrived home at midnight, 2.5 hours later than expected."
Pros: "Crew is friendly and seat is comfortable."
Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "cabin attendant was excellent"
Cons: "terrible plane because overhead space is extremely limited and the curvature of the plane limits legroom for window seats."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Pros: "Flight attendant was a little rude"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Pros: "Wonderful selection of movies"
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Cons: "No amenities at airport"
Cons: "Missed the flight"
Pros: "The crew aboard the plane was very friendly"
Cons: "Food was bad. The gate personnel was incredibly rude"
Pros: "On time and quick boarding."
Pros: "Service was poor and unconcerned about comfort or needs."
Cons: "The flight staff did not appear to want to do their job."
Cons: "same as above. Was not on this flight"
Cons: "American Airlines couldn’t make plane seats anymore cramped. Cabin was very cold with no way to control climate. If you don’t buy first class or premium be ready for very uncomfortable flight."
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Cons: "Waited 3hrs to leave the runway"
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Cons: "The flight was delayed due to weather"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Pros: "Got us home finally"
Pros: "The crew definitely made the trip easier."
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Pros: "easy on and easy off. ontime."
Cons: "would like more comfort in the seats and a pretty young lady sitting next to me."
Cons: "The seat I had reserved was given away even though I paid extra for it back in February. American Airlines rep said it was because when i book through a 3rd party like Kayak, they can't guarantee my seat assignment."
Cons: "We waited for 3 hours inside the plane on taxi then had to get off for an hour because of traffic delays."
Pros: "On time, good food, good entertainment and comfortable seats."
Cons: "Seats are not designed for long haul flights"
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Pros: "nice flight - nonstop got us exactly where we want"
Cons: "not a big selection on food... just cookies (although good it would be nice to have some selection)"
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Pros: "Staff extremely friendly and helpful"
Cons: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Cons: "It was ONLY this leg that was messed up. The AA staff in PHI had no idea where the incoming plane was. Got snippy with other customers asking about it. First said it was delayed 50 minutes and then they were surprised when passengers were disembarking from them. Then the plan couldn't leave the jetway because it was stuck -- which was blamed on the City of Philadelphia and we ended up being nearly 4 hours late."
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Pros: "Good food & movies."
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "It was a good and comfortable flight and a nice crew allthough it was Operators by AA"
Cons: "The food is not overwhelming."
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Appreciated the staff acommodated me with an aisle seat."
Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
Pros: "The whole crew was great. Made the trip go buy quickly."
Pros: "I was welcomed and make right at home"
Cons: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Pros: "Accuration and responsability"
Cons: "Long conection"
Cons: "Departing on time and securing seats for my new connecting flights."
Pros: "Great crew and pilot"
Cons: "It would be great if childless flights were offered eventuall"
Pros: "Enough storage space 4 luggage!"
Cons: "Almost everything: Late departure (2 hrs!) due to luggage issue (???) - narrow middle seats, could not move much and no sleep at all!!! Horrible experience!!!"
Pros: "Crew were great."
Cons: "We had premium economy seats and they were hard as rocks and there was nowhere to stow our personal items since we were just behind the wall to first class. It was an extremely uncomfortable flight. Bring your own seat cushions."
Pros: "The food was great!"
Pros: "Cleanness, efficiency"
Cons: "The restrooms constant traffic and there are no participation’s or curtains to darken the lights and the constant interruptions"
Pros: "the only good thing I can say about the flight was that the crew was for the most part friendly"
Cons: "Everything. From the chaotic boarding scheme to the uncomfortable seats that really didn't recline. Less than 2 hours into the fight, they were out of red wine. They were also out of chicken for dinner so the only choice was vegetarian pasta. As for movies, what happened to Gogo Entertainment? I had to use their headphones to watch the movies on their screen instead of my iPad. So, I couldn't use my bluetooth headphones. There was no close caption so it was hard to watch the movies amidst the noise of the engines."
Pros: "The staff were as kind & caring as I've seen"
Cons: "Seats were rock hard, very uncomfortable. My flight from Munich to Kyiv on an older airbus 321 was better and my earlier flight from ElPaso on SWAir 737 were a hell of a lot better leg room seats were nice, go figure!"
Cons: "Plane left one hour late."
Pros: "FOOD WAS DECENT"
Cons: "MISSING CONNECTION. BEING LATE GETTING TO OUR HOTEL IN PROVENCE."
Pros: "same as above"
Cons: "same as above"
Cons: "Unable to choose seat"
Pros: "My original reservation was on Lufthansa and was changed to United Airline without our consent Very terrible and rude check in agent We were never told that we have to check our luggage out in Munich and check it back in for our final destination Since the layover is more than 12 hours Uncomfortable plane and very old it’s outdated tech and entertainment Very poor food quality and quantities"
Cons: "Nothing absolutely Nothing"
Pros: "Boarding went very well. Seats were good."
Cons: "We missed our next flight due to being called back to the gate for some cargo issues. Because we missed that flight we had to wait 3 hours for the next one which caused us to miss our bus reservation and ended up costing us about five extra hours in time. Staff was not very attentive."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "Outstanding service"
Pros: "Large plane. Cheerful Staff. Food was good as airline food goes. Power and video at every seat. And there was enough room for carry on bags."
Cons: "Seat didn’t really recline. Couldn’t sleep"
Pros: "Departed and landed on time; checked luggage returned in a relatively short period of time; crew pleasant; plane reasonably comfortable."
Cons: "In order to access the bus which took passengers to the plane required going down three flights of stairs and two flights up to the plane. This made carry on luggage and personal bag difficult."
Pros: "Seating was larger than normal for economy. Crew was pleasant and made lots of offers for food and drink. Flight was on time and the luggage arrived unharmed"
Cons: "All good"
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Pros: "Fewer seats more space for passengers and ample leg space The food was delicious"
Pros: "Flying business class is always exciting and fun and it was a relatively good deal..."
Cons: "... but when you pay $2000 + for a business class ticket and then the lose you luggage and it’s now 8 hours later and they have not located it yet... that’s not good!"
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Pros: "The service and welcoming"
Pros: "Winter storm commencement in Chicago during take off didn't daunt the pros piloting this Lufthansa flight. Smiling, courteous service, good food and wine along with space to rest has made Lufthansa my new go-to for flying to Europe."
Cons: "Economy seats mean tiny unresponsive video screens. Playing a game of Mah-jong on the in-flight screen is nearly impossible. Bring your own tablet"
Pros: "Boarding process, including ground crew was good with customer service. Food was good and in-par with other airlines."
Cons: "Flight crew, including a few air-hostesses were very rude. Entertainment system and the played films were very dull. Plane was uncomfortable."
Pros: "Crew was great, friendly and helpful.Entertainment was decent, good movie selection"
Cons: "Meals - well let’s just say that not everyone enjoys bbq chicken and grits - mixed."
Cons: "Food terrible. Melted ice cream. No leg room!"
Pros: "Dismal! No effort put into a tadteless menu. United Flight"
Pros: "Good experience, no issues."
Cons: "Good overall."
Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."
Cons: "Our plane was defective so had to be replaced. This is fine, I certainly am willing to wait for a new plane if it means not blowing up over the ocean. The problem was how little the attendants at the gate communicated the situation to us. What should have been a brief layover became a 12 hour nightmare. The gate attendants did finally issue meal vouchers but they waited until 10 minutes before all the restaurants closed and only issued $10 a person. This is enough to buy a hot dog at an airport... We were told there wouldn't be any rescheduling of missed connections until we were "airborne". This resulted in mass panic and confusion upon reaching our destination. We were told to go to the service desk, half an airport away, but once the entire passenger contents of the plane arrived at that far flung service desk, we were mostly turned away to seek help at individual gates. This lack of communication meant I missed the next next available connecting flight and now have a further six hour layover. I understand accidents happen and planes can break down but the nearly complete lack of care and customer attention is, frankly, disappointing. I've now had nearly an entire day added to my travel time. If I'd been willing to loose that time I would have paid $600 less for my ticket. United finally offered a token of their appreciation : a $100 e-voucher. I have spent more than that on food and coffee in airports for the past two days while trying to survive until my next connections."
Pros: "Crew and food."
Cons: "The old bait and switch. United is not and will never be Lufthansa. Cattle call seating."
Cons: "3 hour delay from washington to munich..missed my connecting flight and was booked on my flight to athens 12 hours later!!!!!"
Pros: "It was excellent all way) thank you."
Pros: "Flight attendants were good. Ours was German. United plane was old. Given old overnight care package (socks, toothbrush, etc.)."
Cons: "Check in at iah with united, is 1 star. Those people really hate their jobs. Never helpful."
Pros: "Clean, on time, professional crew."
Cons: "I wish there were more bathrooms available for the economy class."
Pros: "The crew"
Cons: "The automation of the check in to print luggage tags Crammed seats in regular economy Malfunction of entertainment screen Food was awful and only beer and wine were for free"
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Pros: "The staff was friendly and professional . Announcements were spoken clearly. It was a nice flight to be on. You could tell everyone was doing a good job."
Cons: "Nothing everything was good."
Cons: "Not enough bathrooms. It is a real shame that United offers a grand total of 4 bathrooms for the entire economy class. People were always lined up! Compare with Lufthansa's A340 where you go downstairs and there are 7 bathrooms plus waiting space, where they also offer water, juice, chocolates, etc."
Pros: "Staff did its best even understaffed"
Cons: "The delay, bad food (all spicy)"
Cons: "Between delays, terrible good, missing connection flight, the accommodation for connection flight. All pretty poor experience"
Pros: "Others than below all good..."
Cons: "At LEAST 35% of the seats were empty..... it was a 11 hours flight and 5 hours after departure I tried to take a nape somewhere where there was no one sitting. After one hour, the flight attendance woke me up saying there is premium economy and I cannot stay there... had to return to economy. I'm a hit disappointed since It was a while after the take of and I was not taking anyone sit..."
Pros: "Nothing. Absolutely nothing."
Cons: "First, our flight UA 194 was redirected back to SFO after 2 hrs of flight due to problem with weather sensor device or something of flight. Then we were cheated and provided with Economy class seat from FRA to MAA for the next day. We paid for full Business from SFO to India but our connecting flight was changed to Economy seat. Very very very poor and fraud technique from United crew. We are very sad about this and we will never ever take United or Lufthansa again. Never ever + we will request all our relatives to abandon these kind of cheaters."
Pros: "Food, entertainment"
Cons: "Seats could be more comfortable for economy class"
Cons: "Poor WiFi. Poor video. Very small seating"
Pros: "The crew we're very friendly and professional. They took the time to fix the plane instead of flying a plane that needed maintenance"
Cons: "My flight out of Houston was five hours late because of maintenance. This caused me to miss my connection. The rebooked connection was 5 hours after we landed and still my luggage did not make it. The rescheduled flight was supposed to arrive just after midnight, but because of lost luggage, I didn't get out of the airport until 2 am and missed my ride."
Pros: "Nothing in particular. The flight was "saved" by having a friendly fellow passenger sitting next to me. She was pleasant to talk to, but that had nothing to do with the services provided by United."
Cons: "Overall, I find United flights to Europe to be fairly unpleasant. Sometimes the staff can be nice. On this flight female staff with whom I interacted were nice, but the steward who was serving people near me seemed abrupt and largely uninterested in us. In fact he lectured an elderly woman about stowing her luggage for several minutes without realizing she did not understand him. The reason was she was Polish and did not speak any English. I had called out to him several times to tell him this, but he did not hear me. The seats on the flight were very cramped (I sat in 37G). By comparison, I found the seats in the Lufthansa flight I took from Munich to Tel Aviv to be much more spacious. In comparison to Lufthansa, I think United is a second class (or worse) airline."
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Airlines flying from West Virginia to Germany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights