Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to West Palm Beach
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Scores according to KAYAK customer reviews
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Pros: "The best"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "Good service this morning"
Cons: "All good"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "Super friendly flight crew."
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Everything. Pilots and crew"
Cons: "Plane was old flight was right on time"
Pros: "liked the main meal"
Cons: "didn't like the pastrami sandwich snack before landing."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "The in flight movie and fast boarding"
Cons: "Couldn't get a receipt for baggage fee"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "Short flight just snacks. Was able to get a seat on standby for an earlier flight cutting my total travel time down by a couple hours. Very helpful gate agents"
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "On Time"
Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Pros: "The meal on Air France (a code share with Delta) was excellent."
Cons: "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Cons: "Never again!"
Cons: "No food or beverage service"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "Great crew and passengers"
Pros: "Got Home !"
Cons: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Cons: "Nothing, truly an excellent experience."
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "The plane wasn't ice cold, which was a nice change."
Cons: "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "People, your people were fantastic!"
Pros: "the flight transported me from PBI to NYC"
Cons: "Plane size small -- 2x2, vast majority of carryons were gate checked Worst of all, the gate at JFK was not in the Delta terminal. It was at Terminal 4 - the international terminal. All the way at the end. It took 20 minutes to walk to the exit of the terminal"
Pros: "Crew was very accommodating and friendly."
Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"
Cons: "We had to wait for an hour on the runway until we could approach the gate"
Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"
Cons: "No screens at all for a 5 hour flight. No charging outlets. Terrible flight comfort."
Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
Cons: "If flight wasn't delayed"
Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."
Pros: "Flight attendant was a little rude"
Pros: "I liked that we arrived on time. Besides that. Not much."
Cons: "Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air"
Cons: "They left me! I know I was a “runner” but they knew I was just already going through security and it’s only a 3 terminal airport! They even asked if there were any runners!"
Cons: "No amenities at airport"
Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."
Pros: "Smooth ride and early arrival"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."
Pros: "Boarded early and landed early."
Cons: "4 hours delayed"
Pros: "Didn’t care about passengers comfort. Never turned on the AC."
Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"
Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."
Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."
Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."
Pros: "Great and very friendly flight attendants"
Cons: "The cabin heat was way too high, I actually was sweating. Boarding took 35 minutes"
Cons: "We had to wait almost two hrs on the plane before take off."
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."
Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."
Pros: "Free on-board entertainment and not a fully packed flight"
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Cons: "I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!"
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"
Pros: "Great staff. Decent food. Great entertainment selection"
Cons: "Boarding process was a bit messy"
Cons: "Bags left behind."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Cons: "Crew was rude."
Pros: "....it all worked as planned.."
Cons: ".... nothing .... it all worked as planned ..."
Pros: "Flight crew was excellent."
Cons: "Crappy old plane. No individual tvs. Offered entertainment was truly awful."
Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Pros: "Got us on the flight and in the air fast."
Cons: "They had plane issues and then the flight was delayed and then they changed our gates."
Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Pros: "For a flight on a US-based airline, this was very comfortable. Much better than the current domestic tin cans. Flight was early"
Cons: "Flight crew giving instructions seemed to be forgetting everything and breaking in every 2 minutes to add a new sentence."
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Pros: "Easy boarding"
Cons: "Half the flight didn't wear masks, crew didn't bother to enforce."
Pros: "Flight staff nice"
Cons: "Bag fees are a little high"
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Cons: "Reclining seats would be great!!"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Inexpensive and efficient"
Pros: "Great crew"
Cons: "Seats are very uncomfortable"
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Pros: "The crew was good , plane was delayed and late for departure. Second flight was delayed by 2 1/2 hours , I just can’t catch a break !!"
Cons: "I could not log onto the website and check my carryon bag , cost me $50 at check in. It would not recognize my number for the first flight. I’m a known traveler on Frontier so I did log in with them ."
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Cons: "Still in Reno. Aircraft broke down"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Pros: "Great flight"
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Affordable and fast"
Cons: "Big guy sitting next to me took up 2 seats!!"
Cons: "15 minutes waiting for luggage—still none out."
Pros: "Flight was on time, the cabin attendants were courteous, and the flight captain kept us informed."
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "The crew and pilot"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Cons: "Two out of three bathrooms out of order"
Pros: "Cabin crew was very helpful and polite. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Flight was on-time. Fare was $111 compared to around $375 to Orlando. I was able to fit this flight into my scheduled so saved the company $$."
Cons: "Can't blame Allegiant for a noisy child, but there was a child across the aisle from me who shrieked and talked loudly THE WHOLE FLIGHT. I was trying to sleep and was NOT pleased. I like a good fare, but selling a can of Coke on the flight for $2 seems a bit extreme. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary."
Cons: "They arrive to the airport over an hour early and went to the desk we're asking them to print my ticket they informed me that they cannot check me in at the desk I had to do it online I didn't have the ability to do that so therefore I miss my plane"
Pros: "Flight attendants were very kind."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "I was prepared for the worst and was pleasantly surprised on all counts. On-line booking easy, check in a breeze, boarding on time, reasonably comfortable flight, baggage no problem."
Cons: "Seats a bit flimsy."
Pros: "Highly recommend"
Pros: "Snacks and movies"
Cons: "CCheck in process was horrible I only had a small bag which fit under the seat and yet I could not check in online or at the kiosk without somebody coming out to certify that my bag was indeed small very stupid and very cumbersome. I’ve been a United flyer for 30 years and this is the worst experien"
Pros: "I reached home"
Cons: "The WORST leg room in economy The WORST entertainment in economy The WORST customer service in economy The WORST food in economy. And I'm companring with other US carriers (American, Jet Blue, Delta, Southwest) -- NOT even international carriers."
Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR, and short plane ride to PBI. Excellent food selections at terminal C."
Cons: "Too bad the DD at the terminal didn’t accept ordering via DD App."
Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."
Cons: "This particular flight had little leg room for me (6 ft tall). Also, my wife had to check her carry on but on the prior flight she did not. I would prefer never checking bags."
Pros: "Arrived on time"
Cons: "Distance between gates"
Cons: "Airport transfer; timing; information availability; security chaos"
Pros: "Fast time"
Pros: "We boarded quickly and pleasantly were upgraded to first class The crew was pleasant and efficient the flight smooth and arrived estly"
Cons: "There was nothing not liked"
Pros: "We were serviced in the way we expect from United."
Pros: "we were on time, and the crew was nice."
Cons: "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"
Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Pros: "Courteous and no delays"
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Pros: "United club in terminal A."
Cons: "Flight delays. 2:21 delayed until 3:33 delayed until 5:55 delayed until 6:15pm. Too many excuses. Plane late to arrive. Mechanical maintenance And then the plane was practically empty. So I am thinking. Could these delays be a result of not enough passengers to fill plane and so let's delay and make excuses and get as many passengers on one plane. Hmmmm. Get it together guys!"
Pros: "Staff on and off plane were pleasant and went out of their way to accommodate."
Cons: "Plane malfunction delayed flight two hours"
Pros: "Other than being extremely late, business as usual"
Cons: "4 hour delay, missed my dinner event, no compensation, not even a drink."
Cons: "Flight was overbooked ! Want me and many people go next day ! Crew in Newark were very rud !!! United is terrible !"
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Cons: "Nothing the flight left without me due to united being late"
Cons: "Had to pay for wifi, snack was really small,"
Pros: "Empty flight."
Cons: "WiFi didn't work. Flight was late and the in flight service was lacking. Seats are extremely small and uncomfortable."
Cons: "flight was leaving at 8:30 and left after 12 midnight. had to pay extra for a rental,car because rentwl agency went with was closed after 3 am. just keep,pushing it back"
Pros: "Safe flight"
Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"
Pros: "No delays."
Cons: "Entertainment was close to none."
Pros: "Timing...on time"
Cons: "Staff were immature , unprofessional and not customer service oriented at all."
Cons: "The gate was so small there was not enough seating for the number of passengers. That coupled with the flight delay made for a bad experience at the airport."
Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"
Cons: "The flight was overbooked. Seats are very small. Snacks were ridiculously small."
Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "They got me there"
Cons: "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"
Pros: "We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys"
Pros: "The flight board on time and left on time"
Cons: "I was dotted all the way to the back of the plan and can smell the bathroom"
Cons: "My seat was broken could not recline"
Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."
Cons: "First of all there is no tv on 5-6 hours flight i think that is not right.plus the food is weet from the microwave!! And tooo salty.. And many more hard to say now"
Pros: "Short flight"
Cons: "No leg room... Overbooked so I could not upgrade. The kid behind me kicked my seat for 3 hours"
Cons: "Sat on plane over an hour before take off, no explaination provided."
Pros: "Ive had a hip injury so walking is problematic. I was worried about my 45 minute transfer time in Ohare. The boarding attendant at Charleston ordered a wheelchair to meet me. I got to my plane as it boarded. A distance I couldn't have walked, much less in the time allotted."
Cons: "Not enough time between the two flights for the distance between the two terminals."
Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."
Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"
Pros: "Absolutely Nothing"
Cons: "Everything nothing was pleasing it was torture"
Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."
Cons: "I didn't appreciate how especially now during the pandemic, there were quite a few people who once they got on the plane were not wearing a face mask at all, or were not wearing it properly. The flight attendants did not enforce. Pretty unsettling that they seemed to not care."
Pros: "I’m glad the whole process went smoothly for the price I paid for the ticket, I paid quite a bit for my luggage but I expected that to happen since I am permanently moving to Florida."
Cons: "The expensive suitcase and more leg room."
Pros: "Good passengers and crew."
Cons: "Charged me $40 for a suitcase containing boots, socks, and underwear. It would have been cheaper to buy them at my destination."
Cons: "No good or Wi-Fi"
Pros: "clean plane flight was on time and loading was prompt and orderly."
Cons: "seats were way to tight and leg room was not nearly enough for a six footer"
Pros: "Did not realize NONE of the seats recline."
Pros: "Flight was on time. I did not try any food or entertainment thus the low rating. Does mot apply should be offered as a choice."
Pros: "The fact that the flight was $191."
Cons: "There was no TVs, charging ports, WiFi. You have to pay for EVERYTHING from your carry on to the water you drink. Seats were uncomfortable. This was my first time flying spirit and would never fly spirit again. Both flights were delayed by maintenance. Staff wasn’t overly exciting for example on the way out the staff was thanked by one guy and he went for a high five and your staff was a stiff and didn’t even high five him back he just looked right passed they guy thanking him. What a loser!"
Pros: "There were no stops, and the crew was nice."
Cons: "The seats were extremely uncomfortable, and the baggage policy was strange."
Cons: "They cancel our flight back home and refunded our money back and gave my party and I a 50 dollar voucher to only find out that they used a third party airline (Miami international) to get us home and the manager at the airport was the one that told us that. So we barley made the flight back home. Only to get back and my friends luggage was left at the other airport. Never again will I use this airline. It was my first flying experience ever and they happen to taint the experience. Never again. You get what you pay for. The reps on the phone are not knowledgeable and can barley understand you and your situation. If you do use them talk with the airport directly about everything or you will be given the run around."
Cons: "Had to pay extra to take one carry on, ugh. Seats are very narrow, can't put elbows on armrests without impinging on neighbors."
Pros: "On time"
Cons: "I knew that it was a budget airline and the accommodations wouldn't be as nice as I'm used to with other carriers. But I was still shocked when the tray table was not a full size tray table."
Cons: "Flight was postponed three times, from a 9am to 2.30 pm ans even then they could not guarantee departure, I had to re- schedule the whole trip. Cost me a bout $100 extra and the loss of a whole day."
Pros: "Crew was condisending when speaking to passengers"
Cons: "Seats are very uncomfortable and baggage fees are a rip off"
Cons: "They advertise cheap flight cost but charge extra for everything. So, the actual cost is much closer to most other airlines costs. If you travel with no luggage and don't eat or drink anything and don't mind an uncomfortable seat, then this airline is for you!"
Cons: "The almost hour wait for a duct tape repair that took 10 seconds."
Pros: "clean good service"
Cons: "baggage confusing"
Cons: "Notification on way to flight that it is delayed for 3days. Having to drive to another airport and receiving an email with a different time than we were told. Paying an outrageous price for one carry on bag. We did not get a deal at all. Person sitting next to us paid 50 we paid 200 for our flight. Since we had to change airports we missed an important event due to our return flight! Never again!"
Pros: "on time good price"
Cons: "seat has no room seat does not recline"
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "Seating is terrible; nickel and dimes for everything. Will never fly Spirit again."
Pros: "Great price, great service. Thanks"
Pros: "The plane got there on time"
Cons: "No food, but I was asleep, may have missed it"
Pros: "The flight was competent and there were no major errors."
Cons: "I was thirsty but didn't have a credit card so I couldn't buy water"
Pros: "On time"
Pros: "Decent legroom"
Cons: "Baggage fees. Seat fees. No tray table. No drinks!! Web site terrible. Damaged a suitcase...never again"
Pros: "Airport check in"
Cons: "Seats, leg room, all the fees reminded me of a used car dealership"
Pros: "Nothing service was terrible"
Cons: "The plane had mechanical trouble flight was delayed three hrs instead of putting some people on other airlines we missed two other flights then they tell us flight is cancelled there is nothing they can do stuck in another state no hotel no vehicle and they aren't helping us with anything ! Spirit sucks!!!!"
Pros: "All associates were fantastic"
Cons: "$50 checked bag fee. We don't have a printer so couldn't do ahead"
Pros: "This was the smoothest flight I have been on."
Pros: "All went smoothly. Left on time, efficient boarding"
Cons: "Website was difficult to manage. Payment for bag wasn't made clear at time of booking, but luckily a friend who had to pay $100 at airport told me when she learned that I was flying Spirit. It took several tries before I could pay for my baggage. Carry-on size deceptive. I didn'take one and saw that others bigger than mine were acceptable. Seats very tight."
Pros: "$45 upgrade to larger seat"
Cons: "$55 for carry on bag!!"
Pros: "I liked that I finally made it to my destination."
Cons: "My 8am flight didn't leave until after 1pm. I missed one whole day of my vacation and visit with family. My pick up at my destination was all messed up due to arriving after 4 pm as opposed to 11:30am."
Cons: "I booked a 4 day flight (M-Th) and when I went to return, the flight was booked for an entire week later. I would never do that because I needed to be in Philadelphia on Friday. Nothing could be done to help me and I was expected to pay money to change the flight (everything was booked and I couldn't leave on Thursday anyway). I wound up canceling the flight and flying another airline and out of another airport. I had to return my car at one airport (West Palm) and then get a ride to the other airport (Miami). I had a direct flight with Spirit and then had to get a connecting flight. It was a very stressful situation and I was not happy. Now I have to file a claim with flight insurance to get reimbursed for the extra tickets I had to purchase. All around - very stressful!!!!!!!!"
Pros: "On time direct flight"
Cons: "having to pay an additional 25 dollars for a suitcase that I already paid for . rediculous!!!"
Cons: "Website was very difficult to navigate. I did not like being "nickeled and dimed" on everything. Telephone staff was useless."
Pros: "On time departing and arrival. Luggage retrieval was fast."
Cons: "Chairs should recline. Food tray could be larger. Arm rest between seats longer so 2 people can share it. BIG seats not sold should be offered at a discount like other airlines"
Pros: "JETBLUE, thats what I liked about Spirit"
Cons: "I called Customer Service to change/delay my flight after the storm and the woman I spoke to didn't speak English, kept repeating something that had nothing to do with my call, she also kept calling me "Karen", not Caroline, and when I said "its Caroline" or "are you sure you're speaking with Caroline? I do not think this is right" she would reply "ya ya ya ya ok Kahhhreeeen" and then hung up on me after saying she was transferring me to a "specialist". I called back and the second man I talked to said he wouldn't (not couldn't, he would not) push my flight back b/c it was still on time and there was only a "weather advisory". "Have I helped you with everything you need today, Caroline?" He asked SERIOUSLY DUDE? Well, well, well... two hours later guess whose flight was CANCELLED.. MINE! With no tickets available to Palm Beach until the next week (if only he had transferred me to the Thursday flight like I wanted, that a**hole!!), except on JetBlue for over $420 one way, I went with JetBlue- like I will always do from now on. Everyone is right and it's my fault for not listening- like my brother told me, Spirit is the FUNG WAH of airlines.. If you know what that is then you know what he's talking about. Never again will I purchase tickets with Spirit, never again. If Hell freezes over and one day the only option is Spirit, I'll wait or walk to my destination. Thanks!!"
Pros: "No food or movies but on time and inexpensive."
Pros: "good flight attended"
Pros: "The flight was direct"
Cons: "I purchased a seat and paid for baggage. Inwas charged in my credit card and when i arrived at the airport they had no record and charged me again."
Cons: "Spirit has an extra charge for regular sized carry-on bags. And tries to fool you into paying $20 extra when choosing your seats online. These are just extra hidden expenses. Where is the cost savings for other customers in bilking / not bilking some customers out of $20 to save certain seats? Does that extra few bucks taken in really reduce fares for everyone else? Most things Spirit claims are saving money for ticket prices overall, just do not. It's really an excuse to overcharge for minor services. I would rather split the cost of adding literally 3 cents to my ticket price to have a drink on the plane, instead of paying $3. Along with many others I see in the comments section one time was enough."
Pros: "Great flight and crew"
Cons: "$15 seat charge"
Cons: "The flight was delayed by an hour. And then did not leave for an hour and a half after the original scheduled time. Even with the delay, the flight arrived later than the adjusted arrival time. I saw a woman get charged a ridiculous amount of money for a carry on item because her personal item was barely too large. Nothing complimentary (even water). I should mention that my returning flight was delayed by more than 2 hours. I am never flying Spirit again, and strongly discourage people to use this airline."
Pros: "The seats and flight were relatively comfortable. Left a little late, but arrived on time, except for a gate mishap they were not responsible for."
Cons: "Lot's of hidden and confusing costs after ticket purchase. No ability to book seats without a fee prior to flight. Luggage fees with many options. Ticket counter boarding pass fee if you forget to print boarding pass at home, etc. By the way, I could not print boarding passes from home due to a problem with on their website."
Pros: "Flight was very bumpy and there was nothing special."
Pros: "Flight delayed over an hour. Seats cramped"
Cons: "Service was poor I felt like I was in a three card Monty rip off. I will never again use your services please refrain from any attempt at communication. I deal with hundreds of people a month I will make sure that I discourage any one dealing with your inadequate overpriced inconvenient and embarrassing services. I honestly feel that a refund is in order. Lawrence P."
Airlines flying from West Virginia to West Palm Beach have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to West Palm Beach
Masks required on board, masks provided on flights from West Virginia to West Palm Beach
Social distancing seating
Middle seats unavailable to book on flights from West Virginia to West Palm Beach
Testing for antibodies, testing for symptoms for flights from West Virginia to West Palm Beach
Waiving of change fees. Search flexible flights from West Virginia to West Palm Beach