Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Puebla City
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Scores according to KAYAK customer reviews
Pros: "The crew were very nice and the seats were comfy."
Cons: "I would have liked a snack instead of just a beverage alone."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Pros: "Premium seating was worth it! I actually had room to sleep and the service was great."
Cons: "Toronto's airport did not send our bags onto or flight, which I had to wait 8 hours for them to send it to my hotel. Plus, the boarding process was crazy. So many people waiting in front of the lines for them to be called. Luckily, an attendant was calling out for premium. He guided us"
Pros: "The crew was friendly and helpful."
Cons: "Better snacks would be nice, and there was no entertainment available, even for personal devices."
Pros: "Excellent. On time."
Pros: "Flight attendants were older and very professional"
Pros: "Business class seating, nice crew."
Cons: "Our bags showed up a hour after our flight arrived. They were tagged "abandoned, do not deliver" even though a United person told us no more bags were coming off the flight from Munich. Baggage handling is a weak point in the USA."
Pros: "Everything. It was a great flight"
Pros: "Brand new plane"
Cons: "Didn't get much refreshment"
Cons: "Very crowded and had to take the rear seats but otherwise OK."
Cons: "Flight to SFO landed 7 min late. Wouldn’t let us on connecting flight to MRY. We were put on a land shuttle to MRY and now I’m car sick. Horrible day!"
Pros: "Everything was great in the plane - service, pleasant stewards, food was tasty."
Cons: "The gate was changed at the airport after my boarding pass was issued. I would never have known except that another passenger was looking for colleagues to let them know. And the flight number was also changed, and different than my printed boarding pass."
Pros: "The crew was very good."
Cons: "We had a two hour weather delay and 4 gate changes. Had to unnecessarily walk from one gate to the next. Every time we got a. Texted updated we had a new gate number. Frustrating. Then the plane arrived from LaGuardia but there were no flight attendants so we had another 15 minute delay and nowhere to sit. Not happy"
Pros: "Window seat"
Cons: "4 hour delay and checked bags on different flight"
Pros: "You did everything possible to delay my connection so I would make my flight. I was so worried I made a wrong turn and missed it anyway."
Cons: "Sitting on the tarmac waiting for a gate and missing my connection. Sitting for 10 mins on Midland tarmac to burn off gas. What? I get it but, what?"
Pros: "I fly with United often, even before United was United when they were still Continental. I remember the seats being more comfortable and having a few more inches of room. I sat in the last row out of my own choosing because the middle seat was empty. However, I didn’t realize the last row seats don’t recline. I was just glad the flight was only two hours long."
Cons: "No free entertainment. You have to pay for everything now. The seats are smaller than what I remember."
Pros: "Boarding went well and all agents and crew encountered were very nice"
Cons: "in flight entertainment through personal devices didn't work very well. Needed to use United wi-fi, and watch on United app. Great idea, but wi-fi kept cutting out."
Pros: "Food, knowledge of employees, signage great just overall a great experience"
Cons: "My 1st class seat was broken but the food was excellent as was the service and we arrived early."
Pros: "Not much to like Gross food. Rude flight attendants Pilot's voice fairly unintelligible - so, where are we? How long is this gonna take? What? We have to wait in the plane for how long??"
Cons: "Staff were very inconsistent on rules regarding my tiny Yorkie. Some were inflexible and borderline rude, others did not give her a second glance. I get that people are valued more than animals, however I paid $200 for my dog's ticket. That translates into, Treat me and my dog with respect and don't give me stank-eye if I'm trying to clean up her first-flight puke, thus lifting her out of the bag. Vote: Thumbs down for policy consistency and compassion."
Pros: "The food was good, the flight was comfortable, the flight attendants were friendly."
Cons: "There was a boarding agent at SFO who was extremely rude. I went to the counter to ask a question, and he blatantly ignored me. Finally, I said "I have a quick question," to which replied bluntly "What is it?" I then asked whether there were TVs on the flight, and he just said "No" and turned his back to me. Extremely rude."
Pros: "Enough room for legs this time."
Cons: "TV on board not working during the whole flight. Food not good."
Cons: "the flights were too close, they were set up b the airline nit me, they should know better..."
Pros: "Plane was nice and crew was friendly"
Cons: "One of my bags was lost with no status on it. Currently awaiting to have it recovered"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "Didn't crash"
Cons: "Get my to my destination on time. I missed my connection and will be 5 hours late to my destination, missing most of Father's Day"
Cons: "OVER CHARGED ON MY ACCOUNT"
Cons: "Touched down 45 min later than scheduled arrival"
Pros: "Crew was good at keeping USB up to date on turbulence and when they would be around to help."
Cons: "The landing. It was rough and abrupt."
Cons: "It was hot!!!"
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."
Cons: "Wi-Fi wasn't available"
Pros: "They were helpful about getting me on another flight, however it didn't leave until the next day."
Cons: "My flight was cancelled, they wouldn't route me through another airport, nor would they offer me any compensation for the inconvenience and expense of having to be stranded another night.This is why I normally fly Alaska, instead of United. United needs to step up their customer service. I wasn't even given a seat. They said I had to actually go to the airport in order to get a seat. They could've upgraded me, or put me on a direct flight, but no, they didn't."
Cons: "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "Crew did the best they could with the cards that were dealt."
Cons: "Delay the flight next time instead of trapping a completely sold out plane on board with very little ac if any at the gate. Totally could have been avoided with some forethought. Kind of surprised at how this was handled in an industry that is attempting to avoid passenger incidents etc."
Pros: "United entertainment options are fantastic. Using their app and on board wifi we have access to a very large collection of free movies and tv shows that kept me entertained"
Cons: "We taxied on the runway for over an hour waiting for a spot to take off. That is acceptable as the airport was dealing was lightning strikes. What was not acceptable was that fact that the airplane cabin during this time was a sauna. The air conditioning did not work and the entire airplane was really hot the crew said that the air was turned on all the way but that was having no effect. Beverages were served 5 mins before landing. How do we seat or drink anything in that time?."
Pros: "We were diverted to Austin due to weather. We had to refuel and we were stuck on the Tarmac for over an hour. While all of this was miserable, the Crew stayed active answering questions. The Captain gave several updates and walked the aisle. They even let people off the plane who were trying to get to Austin. For a bad situation this crew made it so much better!"
Cons: "Weather, but what can you do about that?"
Cons: "I had a connection flight to San Francisco and then from there to Honolulu and the flight from Portland to SF got delayed 5 times to up to 4 hours late so I would've missed my second flight from SF to HNL. They couldn't do anything about it so they put me on the next available flight, the next MORNING. So I had to go spend a night in a hotel which I had to pay for and wait for the next flight in the morning the next day. Next day the flight got delayed yet again this time little over 2 hours. So I would've missed the flight from San Francisco do Honolulu yet again. This time they managed to find a little later flight and put me on that but still had to wait at the airports for over 8 hours. Super mad about how United works... Had problems with my boss as well because I was supposed to work the next day but they rescheduled my flight for that day. Really not a pleasant experience..."
Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Cons: "Took me four days to get to my final destination due to flight cancellations and delays with absolutely zero customer service. Had to jump through hoops to get on my final connecting flight."
Pros: "I liked having an Aisle seat both ways and I was in an exit row the first flight. I also loved the text alerts from Kayak. Thank you!"
Cons: "United destroyed my luggage and wouldn't pay for their mistake. I checked in the second I could (exactly 24 hours before the flight), and I was still put in boarding group 5. Because I was in boarding group 5, I had to check my back, which would have been carried on, and was subsequently destroyed by United baggage handlers. To try and rectify and complain about the luggage problem, I called United and they were completely unhelpful. Finally, the first flight was delayed and moved to a different plane, that was a total nightmare!"
Pros: "The way they said "Hello" to me. Other than that, the water was good."
Cons: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"
Pros: "Piolet communication, safe smooth landing inspite of horible turbulence."
Cons: "4hr delay, late on serving snacks, small aircraft, no tv, no phone charge system in the seats like other airlines/planes has."
Pros: "The attendant at the boarding counter was very helpful."
Cons: "As we are flying international and had a single itinerary, They didn't allow two checked in baggage's inspite of repeatedly explaining them that we have to take connecting flight which allows two checked in baggage's for each person."
Airlines flying from West Virginia to Puebla City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from West Virginia to Puebla City
Masks required on board, masks provided on flights from West Virginia to Puebla City
Social distancing seating
Middle seats unavailable to book on flights from West Virginia to Puebla City
Testing for antibodies, testing for symptoms for flights from West Virginia to Puebla City
Waiving of change fees. Search flexible flights from West Virginia to Puebla City