I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
The food should improve! And The flight should leave on time and not make the traveler wait.
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
A little bit more leg room in premium economy. I am 6’4”.
Overall it was good. I missed my connection but I was put on another flight.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
The woman gate agent in Phoenix was none too sympathetic about my check-in process as I am relatively new with using apps. I almost did not get on because she said I did not check-in. I thought I had via Kayak where I purchased a very expensive ticket. Lesson learned but to be told I may not get on as a matter of factly was difficult to hear.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
We love united ! We would like to acknowledge Aimee in the lounge near gate 130
The boarding process was ridiculous. The boarded groups into a walkway just before the aerobridge (about 20 mins late), whilst we watch the crew stroll casually onto the plane, running late. And then they made us line up on then aerobridge with no aircon for 10 minutes before we boarded. Staff are just as ghetto as the customers. Wouldn’t fly again
They closed the gate over 25 minutes before departure and I didn’t get to board.
No empathy for my situation, arriving at the check-in counter 5 minutes after the deadline to deposit baggage due to a very delayed incoming intercontinental flight. The attendant simply stared past my shoulder and picked up the microphone to announce a "reminder that all passengers must arrive at least one hour before the flight" before speaking to the passenger behind me. I understand that there are rules above deadlines but at least show some damn empathy. It was Christmas morning and I'd been travelling for 20 hours for goodness sake!
They no longer offer anything free to eat or drink, everything is sold, not even a bottle of water is offered for free.
I paid for Viva play and most of the time didn’t work and also I order some drinks and the price was to expensive.
The terminal and gate was never the right one announced in the Viva App, neither in screens, moved from one terminal to another
The smart/express line to check in was a mess, employees not doing the process smooth and quick, using their mobile phones, talking to their coworkers
My flight was changed 4 tienes , delaying my arrival lore than 5 hours
Everything was okay, but boarding begins late and when I was returning there was a gate change. The app never showed the change.
Flights were delayed both ways, with no communication provided by the boarding desk. Delay time kept changing and the boarding process is a pain, as it is so disorganized. Would not recommend.
