Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "It was super"
Pros: "Korean air is a step above the rest. Best airline in the business"
Cons: "No WiFi on the flight, but there is so much media offered you really forget"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Pros: "The crew"
Cons: "One free beer"
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Pros: "The crew was amazing. Especially the pilot and copilot"
Cons: "Boarding process."
Cons: "Notify the delay quickly"
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Cons: "No room to move very cramped"
Cons: "Everything was good!"
Cons: "Uncomfortable chairs for a three hour flight"
Pros: "Gave information about delay clearly and gently"
Pros: "It was good organized. Staff were polite friendly and helpful. There was no craziness from the passengers. I loved the flight attendants were normal people. I saw older and plus size attendants. Given this diversity I am more likely to fly delta."
Cons: "Flight delayed 30 minutes on tarmac but holiday week so it could have been much worse. Slow deboarding process and air conditioning was not running and with the full flight it wS uncomfortable."
Pros: "Microphone in seat 31 E (isle seat) did not work. It has a short in it."
Pros: "Friendly crew"
Cons: "Business class seats were short whdn lay flat. Metal footrest at the end made it uncomfortable to hang feet off the end. Little privacy"
Cons: "There was nothing I didn’t like."
Pros: "Thanks for being so kind to me and my musical instrument. It’s how I make a living and your staff allowed me to keep it safe! I’m a huge fan!!"
Cons: "I didn’t like this question!! You guys are great!!"
Pros: "Everything except the time of arrival."
Cons: "It was SO late; like 3 hours late."
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Pros: "Empty seats, room to spread out"
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Pros: "Everyone did try to be helpful but it seems that no one at Delta really knew anything that was going on today"
Cons: "The fact that I missed yet another connection because of a Delta issue. The difference is that this time there was not another connection for me to go to and I was told I would be provided a hotel in Atlanta which was not the case. I had to transfer to a flight 2 hrs away from my home only to still be on the floor of Atl airport because they are unable to appropriately de-ice planes."
Pros: "Plane was far too tight. Very uncomfortable for taller individuals."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Friendly staff, good service in First Class. Had the side with only one seat -- nice to have no neighbors."
Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."
Pros: "on time, clean, prompt. no problem."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Pros: "2 seats by windows, rather than 3, and the roominess plus ease of using the media tv screen and options. the beverage options and food options were plentiful as well as good quality."
Pros: "Delta has a good business product. The entertainment system was good. The food was good."
Cons: "The business class crew struck me as distracted and putout to be there."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "horrible boarding management in SJC."
Pros: "Good seat, easy on and off, everything went a little ahead of schedule and smooth"
Pros: "Delta has failed in trying to break into the Aspen market. Their "personal ground crew" was hapless. Half the passenger bags didn't make it on to the plane. When we checked in the ticketing agent was randomly stacking bags in a heap behind her, and not putting them on the conveyor belt. The flight attendant was loud and screechy, saying that it was easier to leave off the bags than take people off the plane. What?? How was this not accounted for before the flight. On the way out, they forgot to build in time to de-ice the plane. SMH"
Cons: "Flight got cancelled"
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "Upgrading to First Class made it worthwhile."
Cons: "As a minority provider of service at BWI, the gate was the furthest from the entry. Gate security is almost always a source of delay here."
Cons: "Flight was delayed due to fuel crew no showing on time."
Pros: "Throughout the flight every since and while they offered food. Snaks, drinks, desserts as well as main course. Surprisingly as it is relatively not a long flight. Some of food was not very tasty, but definitely won't stay hungry!"
Cons: "Sky is the limit"
Pros: "I like the space between chairs and the little things that made the trip a good one"
Cons: "Better food"
Cons: "Bigger seats would've been better"
Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."
Pros: "It could be much better if the plains of the United Airlines were in better care. This is unexpectable in two days on the row 17 & 18 of July to boarding & unboarding in Washington with the same flight UA974 having 5-6 hours delay, in result to missed our connect flight in Geneva ."
Pros: "Movie selection was excellent. Bombardier jet was a notch above what I expected."
Cons: "We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?"
Pros: "Crew was super friendly, considerate & helpful, esp the woman working my area. Options on entertainment were great & worked well"
Cons: "Dinner was horrible. Crowded"
Cons: "Separate place"
Pros: "I appreciated the professionalism, prompt care of passengers and dedication to everyone’s safety."
Cons: "The last leg of the flight was a rough landing and a delayed in Vienna. I realize weather could be the culprit."
Pros: "Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!"
Pros: "The in flight personnel"
Cons: "The gate employees have no sense of customer service . Absolutely no clue !"
Pros: "This was an overseas/overnight flight and I was a little concerned because last time I had a 10 hour flight with United (NY to Hawaii) they gave us nothing but water and pretzels. This time we got 2 meals, dinner and breakfast, plus beer and wine. Service was very good, staff very friendly, flight on time and comfortable."
Cons: "We lane was delayed 5 hours, once it departed the plane was very cold and difficult to sleep and encountered more turbulance than usual."
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "The gate agent was helpful getting travelers with an infant seats together since we weren’t given the option to select seats ahead of time. That is my only positive comment about this whole travel experience."
Cons: "Most everything. The food was horrible and service terrible. One flight attendant was especially rude. I will not fly united again if it can be helped. Such a bad experience never again."
Cons: "Volume of the PA was so loud it was painful"
Cons: "3hour weather delay!"
Cons: "We didn't fly here"
Cons: "I had broken table on my seat, then I needed to jump for eating several times."
Pros: "It was great that there were several empty seats so I could stretch out on the overnight flight."
Pros: "The United employees handled everything. Very friendly and helpful"
Cons: "We had a delay our flight up two hours"
Cons: "I was exiting your airplane bathroom and my wife was entering when the flight attendant placed her arm in front of my wife and said, “I’m sorry but I’m working so that means I have dibs on this bathroom.” She then entered the bathroom and shut the door on my wife’s face. I was furious and speechless to witness such frank rude behavior and horrible customer service. I would like to think that United Airlines prides itself on better customer service than this. My wife and I have other choices when we fly and we will certainly think twice before we fly United Airlines again."
Pros: "Best flight I have ever experienced!"
Pros: "Plane was clean and comfortable"
Cons: "Would prefer not to be waked by food service on an overnight flight"
Cons: "Avion en retard de presque 2h30 a cause de maintenance et personne ne c'est inquiété des gens qui attendait pour leur donner une collation en attendant l'avion car nous n'avons pas manger avant 22h alors que nous devions décoller à 5:50pm on a embarquer vers 8:10pm. Et les hôtesses n'étaient pas agréable. Pas de sourire et passaient avec leur chariots brusquement. Mon copain c'est pris plusieurs coup dans les épaules donc pas agréable."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Cons: "Have the seats and leg room gotten even smaller on the 767 or is it me. Booked w SwissAir, got United quality instead"
Cons: "United uses very old and inadequate planes for a route between two major financial centers. No plugs for energy, very bad entretaiment videos, no music, unpleasant crew....this was my last try for the coming years, as I sent same reviews before....!"
Pros: "Food was good, inflight service was good, easy boarding and deboarding. lot's of space for luggage."
Cons: "too cold!!"
Pros: "Friendly staff"
Cons: "Long delay"
Pros: "Everyone was pleasant, flights were on time, no baggage lost, very little turbulence."
Pros: "Great experience overall"
Pros: "Great service from the flight crew, comfortable plane, in-flight movies and entertainment."
Pros: "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
Cons: "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Cons: "The flight was overbooked, and I had to check my bag because the plane ran out of space for carry-one. Thankfully, this service was free."
Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Cons: "The price"
Cons: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Cons: "Old plane and was not clean."
Pros: "The only thing that was enjoyable was the economy plus seat that I was in."
Cons: "On the flight from Tucson to Houston we experienced United's personal entertainment where you could use your iPad to watch movies. On the reverse flight, this flight that I'm reviewing, this amenity was not offered. As far as boring goes, the TSA in Houston was rude in the boarding sign said pre-boarding only so we were waiting and I almost missed the flight because the sign never changed."
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Pros: "The staff was very friendly and helpful."
Cons: "The food was OK, the entertainment was left to be desired. The comfort was just ok, but to be expected"
Airlines flying from White Plains to Switzerland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights