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Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."

Cons: "WiFi and media was not working but it was a short flight and they warned us ahead of time."

Cons: "Not enough overhead storage and chaos on arrival as people scrambled to retrieve bags"

Pros: "On schedule, good flight"
Cons: "No movies"

Pros: "All fine except that entertainment was curtailed becasue of flying to Cuba"

Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"

Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"

Cons: "5h delayed"

Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."

Pros: "Everything was great."
Cons: "Nothing"

Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"

Pros: "The staff really didnt know where to pick up my luggage, which have me going to different terminals, but the flight was good"
Cons: "The flight."

Pros: "Safe flight"
Cons: "Delayed flight plus tv didn’t work"

Cons: "Flight was delayed and terminal staff was rude about making changes"

Cons: "Flight was very delayed"

Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."

Pros: "That I eventually arrived."
Cons: "Everything else. 2 hours late???? F that."

Pros: "Swift boarding procesx"
Cons: "Nothing"

Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."

Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."

Cons: "Plane was hot"

Pros: "Flight attendant great. Seats comfortable. Flight on time."

Pros: "The ease which they handle boarding"
Cons: "Delay"

Pros: "Smooth flight. Crew polite"
Cons: "Flight was delayed- as it is always in the evening. No reason given for delay. In FLL no hate was available. It took another 40 minutes to deplane."

Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."

Pros: "JetBlue's service"

Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."

Cons: "Too many people with overhead baggage. It was zoo like."

Pros: "On time. Very comfortable seats in coach!!"

Pros: "Everything, trip was great"

Pros: "They gave everyone free drinks and food while we waited and gave everyone a gift card to make up for the wait. The staff was very nice and they gave us updated every half hour. It was a bad and good experience. Customer Service gets an A+ from me."
Cons: "My flight was delay 8 hours."

Pros: "Everything"

Pros: "Flight attendant was awesome!!!"

Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."

Pros: "How easy it was to go to the airport, security and boarding."
Cons: "Nothing"

Pros: "The crew and comfort were great"

Pros: "The flight staff was very attentive. Unlimited snacks and beverages. Free WiFi! Free movies!"
Cons: "Delay in take off due to potable water system that required a check before wet could leave."

Pros: "I really enjoyed the in-flight FREE Wi-Fi, and the service was great! I will definately look for Jet Blue flights in the future"

Pros: "Jet blue is my favorite airline! Absolutely amazing!"

Pros: "The plane was clean. The bathroom did not smell (which is a big thing for me) and the crew were kind and courteous"

Cons: "I didn't like the way our carry-on luggage were handled. We were asked to keep our backpacks at our feet, and leave the space in our overhead bin for "bigger items" of other passengers. We weren't provided any food except some snacks and soda. We had to pay for our entertainment."

Pros: "Crew, Comfort"
Cons: "TV wasn't working for my personal chair."

Pros: "The ability to watch LIVE TV was amazing. I didn't have to miss watching the Soccer Match. The flight was bumpbi for most of the time, but the crew did continue with service. When it got to dangerous , they would stop, which was the right thing to do."
Cons: "The boarding was a little confusing, since it was difficult to hear the announcer with all the other airport noise. Food was, what is to be expected on a medium duration domestic flight."

Pros: "Comfort in seat with more leg space than usual."
Cons: "Wish water was offered after snack and drink."

Pros: "Got us to out destination. Pretty low bar."
Cons: "You don't decide to have catering stock airline AFTER everyone has boarded & we've endured a rain delay."

Pros: "Great flight with an awesome crew . Landed early."
Cons: "No gate available when we landed. Sat on the Tarmac for 45 minutes totally negating the early arrival."

Cons: "Delayed for over an hour each way."

Pros: "free wifi and the ability to watch television while flying"
Cons: "The seats were a bit uncomfortable."

Pros: "Good snacks Good legroom"
Cons: "Slight delay"

Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"

Pros: "service"
Cons: "offer coffee at least"

Pros: "Good friendly and efficient crew"
Cons: "Boarding process was poorly executed so 3 and 8 were called simultaneously"

Pros: "The staff were incredibly nice and accomodating, plane was newer, clean, comfortable"
Cons: "Nothing, all was great"

Pros: "Fast boarding"
Cons: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"

Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"

Pros: "Crew"
Cons: "Nothing"

Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."

Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"

Pros: "N/A"
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"

Cons: "If flight wasn't delayed"

Pros: "Nothing."
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"

Pros: "The plane was half empty."
Cons: "1. Flight has 2 gate changes. Last one to L concourse, an after thought . 2. Gate agent sat me next to someone and I’m front of screaming kids. There were multiple empty rows."

Pros: "The flight attendants were unfriendly and not very attentive. Although one person did get sick and caused the crew to be shorthanded that’s no excuse to not smile and be friendly. I wanted to throw away some beverage cups and no flight attendant came through for almost an hour. The food sucked."
Cons: "Much better food, even though we were economy class the food could have been better. Also, I was told and researched that there would be an AC outlet at my seat and all there was is a USB port. I rented a portable CPAP machine and couldn’t use it. Cost me $120."

Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."

Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."

Pros: "We’re able to get a different flight after ours was re-scheduled several times."
Cons: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."

Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"

Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."

Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."

Pros: "Newer plane, wifi worked well, coffee good, not sure if it was on time, but it didn't matter to me. Friendly crew. Smooth flight."

Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."

Cons: "4 hours delayed"

Pros: "Didn’t care about passengers comfort. Never turned on the AC."

Pros: "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
Cons: "We will love when they have Admiral club in PBI"

Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."

Pros: "Excellent experience despite short weather delay. Outstanding flight crew"

Pros: "Arrived a little early and without incident."
Cons: "Flight attendant had a problem with my wife asking for Coke Zero. There was one can left and she was reluctant to serve it to her."

Pros: "Everything except TSA, my daughter 14, had a precheck. TSA sent her through, and made me go in separate much slower lne. She was upset and scared, which upset me."

Pros: "Liked the crew. The flight was on time and went as expected. We are safe and happy so can’t get much better right?"
Cons: "Didn’t like the credit card advertising announcement over the intercom and then again by the crew. The lack of food and snack options was pretty sad but that’s par for the course nowadays. One of my pet peeves: People boarded with out verification of their boarding pass location. By the time we boarded, 90% of the plane was loaded and we were in the middle. Luckily that had no impact but annoying bc people are trying to get their overhead bins before they run out, which they did."

Cons: "delays were horrible."

Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Cons: "N/A"

Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"

Pros: "Free movies, and crew were helpful once we were in the air"
Cons: "Gate agent did not start forcing check in, which caused delay in boarding. Ground crew did not stock aircraft until 20 minutes after scheduled departure time. and DFW did the usual 20 minute taxi and then 15 minute hold prior to take off."

Pros: "Nothing"
Cons: "Comfort, timeliness."

Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."

Pros: "Free on-board entertainment and not a fully packed flight"

Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."

Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"

Pros: "The flight was good crew members was nice and professional."

Pros: "All was good!!"
Cons: "A bit warm which is unusual."

Pros: "Crew was friendly and professional."

Pros: "There was nothing that I liked."
Cons: "One half hour before boarding we learned there was a delay. Obviously, American Airlines knew way before this time of the delay. At 6:00 p.m we were told they were bringing another plane from the hanger. The plane showed up around 9:00 p.m ... must be a long trip from the hanger. Then we were told they are waiting on a rear flight crew from another flight. After getting the rear flight crew, we were told that the front flight crew "timed out" and they had to look for other pilots. Needles to say after arriving at West Palm Beach at 1:00 in the morning...about four hours late the passengers were all devastated. American could have orchestrated this so much better"

Cons: "Crew was rude."

Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."

Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."

Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"

Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"

Pros: "Staff was nice"
Cons: "Thendelays"

Cons: "Did not depart til 7AM THE NEXT DAY"

Cons: "Delayed an hour on mechanical problems..but free movies and TV provided to help ease pain"

Cons: "I will not pay extra to access any in-flight entertainment on a flight. I prefer Air Canada's free in-flight screen access wirh unlimited movies available."

Pros: "Timelyness. On time. Crew was good"
Cons: "The small screen in front was annoying. No leg room so uncomfortable."

Pros: "Nothing."
Cons: "Delay before boarding. Boarded and delayed take off. Emergency landing in Baltimore. Talk of busses. Reboarded. Drove the runway in circles. Panic attack. Unboarded followed by the rest of the plane and we then boarded 3 buses that got us to Jersey in 4 hours. I reviewed this once. HORRIBLE."

Pros: "They check my bag for free but so did American"

Pros: "2nd class flight attendants were amazing they felt bad about the Greg situation . So we call ourselves second class as a joke now ."
Cons: "Went to use the bathroom in first class since one bathroom was locked and there was a very long line. He made me feel so uncomfortable and embarrassed me saying this is first class and it's a rule. Very rude horrible service"

Pros: "Connecting flight cancelled could not on another flight of two days will never fly throw Fort Myers ever again"
Cons: "Only one flight to Key West a day out of Fort Myers at 5pm who does that"

Pros: "Great experience overall"

Cons: "I was on a flight that had tvs in the headrest and had to pay to use the entertainment. Last united flight I was on before that I was able to watch free movies on my laptop. That was much better because I could select what I wanted also without paying for it."

Pros: "Flight was on time."
Cons: "Always a cramped flight, miracle there was overhead room for my bag."

Cons: "Flight crew didn't seem very friendly"

Pros: "Snacks were stale"

Pros: "The plane itself was very clean! We really enjoyed having the tv's. boarding and replaning, was very fast so it was nice!"
Cons: "Sadly, the crew seemed miserable. Nobody smiled. Especially the male flight attendant. We felt more like a burden than a guest. Sorry, but it was true. I believe it was our first time flying united. No snacks on the flight, just drinks, that's ok though."

Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"

Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."

Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."

Pros: "No delays."

Cons: "We were delayed a bit by the plane arriving into Chicago late but the pilot did a good job trying to make up some time in the air."

Cons: "Never gave me the option to select seat."

Pros: "Everything went well. On time ,arrived early. Easy fast boarding. Flight was not over booked so plenty of space."

Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."

Pros: "We took off 4 hrs late because of a brake issue. But we did make it. They didn't cancel."

Pros: "Nothing . Over packed, no were to put my carry on. Un comfortable"

Pros: "We arrived safely in fort Myers which was the most important part! The plane was very clean and I like the leather seats."
Cons: "The flight was delayed waiting for an aircraft."

Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."

Pros: "Prompt departures, pleasant staff clean plane"

Cons: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."

Pros: "cheerful, helpful crew text message giving me flight updates"
Cons: "flight was late due to unavailable equipment no peanuts for those of us who must have gluten-free snacks"

Pros: "Price was fair"
Cons: "Bathroom was nasty"

Cons: "It took forever to board!"

Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"

Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."

Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"

Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."

Pros: "More legroom than previous flight on B737."
Cons: "Why would you pay to watch anything? We don't care for Direct TV. Just give us something to watch w/o paying."

Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."

Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"

Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"

Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"

Cons: "cold I the cabin - leaky vent by my legs in 3D"

Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"

Pros: "The seating was very good and so was the flight"

Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."

Cons: "Flight was delayed 3 hours due to mechanical issues. The AC was not working but they had us sit in the plane for an hour in the heat while they tried to fix it. Then finally had us deplane to wait for replacement plane. Not that the employees weren't polite and courteous because they were, but the last time I had a delay like that the airline gave everyone vouchers for $100 off next flight they booked. Your company let us watch TV for free. Hardly comparable!"

Cons: "Delay"

Pros: "Flight"
Cons: "Missed connecting flight customer service had attitude"

Pros: "The crew was so pleasant and the plane was very clean"

Cons: "The departure monitor first said "on time," then "awaiting aircraft," with ever-later estimates for departure. There was little confidence that there would even be a plane."

Pros: "On Time, polite smiling crew, happy passengers, overall excellent."

Pros: "It was pretty easy to board etc. Crew was attentive."
Cons: "Very , very tight . Very loud in cabin"