Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Multiple bathroom facilities throughout flight very dirty, unclean, unsanitary. Bathroom deemed at back of plane was deemed “out of order” off limits because it was being used by AA staff. No issues with this but operable bathrooms should have been cleaned. Very nasty!"
Pros: "The crew was very accommodating, personable and the communication was good."
Cons: "It's not really fair to blame the crew or the airline forother nature, but my biggest frustration with flying is that the flights always seem to get delayed for one reason or another."
Cons: "Baggage delivery was slow and then split between 2 different terminals"
Pros: "Excellent American Airlines crew the purser Lisa was very welcoming and helpful and attentive during the flight. Seamless!"
Cons: "Too much advertisement!!!! Between the credit card offers and aa advantage program it’s overwhelming. When trying to enjoy the onboard entertainment it was once ahead too much advertising. Overkill!!!!"
Pros: "They got me home eventually"
Cons: "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
Pros: "Crew kept very calm and courteous during a delay."
Cons: "There were a ton of angry people about the amount of delays that happened today. There was no reason given and it caused issues."
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Pros: "Super old plane. No entertainment except for old screens from the ceiling every six rows or so."
Pros: "Ease of bording"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Cons: "Commuter jet boarding at DCA is going to stink until the new terminal is completed. Just is."
Pros: "Orderly boarding and on time."
Cons: "Nothing, all was great."
Pros: "Well the food was very good. Which i didn't expect how good it was. And the crew were nice people."
Cons: "well we were delayed twice. One in Schiphol and the other in Philly. Wasted my time and everyone elses."
Cons: "Horrible service, clueless flight attendants, very unprofessional crew."
Pros: "Boarding was fairly quick, and improvement has been made with people waiting for their boarding group to be called from crowding the boarding line. The crew was friendly and accommodating."
Cons: "Several seat changes had to be made, but it all worked out."
Pros: "This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
Cons: "My screen was not responsive most of the time"
Pros: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
Cons: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Pros: "CRJ 900s have more leg room than expected"
Cons: "BA redirected online check in to AA and seats were available early, not 24 hrs before flight, what is different seat policy from BA. I didn't know that and I was late to find 2 seats besides for me and my family member."
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"
Cons: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"
Cons: "Completely ignored for beverage service"
Cons: "My bag was lost and was not woken up for meal or provided a meal when I asked."
Cons: "Poor communication Delays -3 hrs"
Cons: "Crew were consistently overlooking us in the middle section."
Pros: "Boarding was smooth and the pilot did a nice job of getting us to and from Miami. Thank you!"
Cons: "The flight time said an hour, yet our arrival time was 6 hours. Then we proceeded to sit on the runway for 20 minutes before take off and now at 45 minutes after we landed. Someone should have planned gates and deplaning schedules better, it's an awful experience sitting and doing nothing when you're so close to being home. The other thing that was bothersome was on this 6 hour flight, my entertainment screen didn't work. Which not only meant I would need to entertain myself for the next 6 hours, but also there wasn't a way to get the flight attendants attention. When they came around with drinks, I asked two of them how to fix the screen and they gave me two different answers which neither worked. Then when I needed anything I would have to make my neighbors move and go walk to find someone. Overall not my favorite flying experience and didn't feel taken care of by the crew or AA. And to think I spent extra money to fly with AA..."
Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
Cons: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."
Cons: "Paid a premium for extra leg room at bulkhead only to have a continuous stream of adults and small children passing through kicking or tripping over our feet."
Pros: "A value for the money."
Cons: "Again, narrow seats and hard."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "The plane was a very old 767. No tv The food was ok."
Cons: "Even in main cabin extra the leg room was terrible, the seat barely reclined and the plan was terribly old."
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Pros: "Good flight."
Pros: "Boarding was efficient, check in at PHL was quick, cabin attendants were good. Food was fine."
Cons: "Entertainment system seemed to overload and choke at times. Seats were ok but no coach seats are great overnight."
Pros: "I liked the complimentary stuff"
Cons: "Sitting in the isle seats are very tight and to close, pop was flat"
Airlines flying from Wichita Falls to New Hampshire have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights