Delta was on time and pleasantly professional.
Pros: "Being upgraded was a GREAT surprise !"
Pros: "The crew was nice."
Pros: "The seats were extremely comfortable! I"
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "Crew, exit row seat"
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Pros: "The movies"
Cons: "They didn’t have any blankets left it was really cold on plane"
Cons: "The food not so much breadddd"
Pros: "Awesome Customer Service"
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Cons: "I’d love to have a free fruit or veggie snack. Just a small bag"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "We were early, I had free Wifi, I love Delta!"
Cons: "They wouldn't deal with any flight changes."
Cons: "They cancelled the flight 30 mins before the flight"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"
Pros: "Fast boarding, we even left early! Very kind crew. Flight was WAY shorter than it said on our itinerary!"
Cons: "No TVs and couldn’t get wifi to work. Small plane, slightly uncomfortable."
Cons: "Paid first class. Got served after people in coach."
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Cons: "They charged $300 for 3 bags"
Cons: "Terrible staff"
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Pros: "All went well with every aspect of the flight."
Pros: "Good Entertainment"
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Pros: "First class stewardess was excellent."
Pros: "Beverage choices (apéritifs, wines, etc.) were decent in coach. Plane was clean. Entertainment system was very good. Boarding was organized."
Cons: "Seat width in coach was terrible. Had a heavier person next to me and I was crowded out in my seat."
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "The employees dealing with this whole nationwide fiasco were largely very helpful. I could tell that some were running on not enough sleep, but the customer service was good."
Cons: "My flight leaving at 9am was cancelled, and after missing out on 3 different standby flights, I finally got to my destination at 3am (4am central). My coworker had the same cancellation and got to our destination about 6hrs earlier through a connection. I wasn't told about that option and I could've gotten an actual night of sleep."
Pros: "seat space was great and I was lucky enough to have medium size passenger next to me :-)"
Cons: "Can't really think of anything . . . my expectations were exceeded"
Pros: "4 legs of flight all ahead of schedule"
Cons: "The aircraft was old and in need of some work. Nice crew and smooth flight. Just aging equipment."
Pros: "Delta staff from check in to boarding"
Cons: "Delayed flight"
Pros: "Free open seats"
Cons: "Opd plane. USB ports only in Comfort Plus and above"
Cons: "I missed my connecting flight."
Pros: "Preflight announcement on smart bags. Beverage servive god. Snack could be more than 2 cookies."
Cons: "2 flights need more than 2 cookies."
Pros: "Staff was great and service friendly. The flight attendants were truly exceptional."
Cons: "The landing was very hard."
Pros: "Customer service ...snacks and comfortable seating."
Cons: "3 hour flight delay with no explanation!"
Pros: "Short lines in security and fas boarding."
Cons: "Is a short flight to have all comforts"
Pros: "Good flight. Nice staff."
Cons: "Old plane with obviously dated cabin, questionable cleanliness, smaller than average seats. Short flight without beverage service (understandably so)"
Cons: "SeAts too close to each other. The girl next to me kept hitting me with her elbow the whole time."
Cons: "I missed my outbound flight from Chicago to Dallas, and although I called to inform Delta, my return trip was cancelled and i did not find out until the day of my return to Chicago. When I called Delta to figure out what was going on, I was put on hold for two and a half hours. I'm not giving the flight a bad review, since I never got on the plane, but I'm disappointed with the accuracy and care for customers that I've experienced with Delta service. Delta was the first company I've ever flown with when I first started travelling when I was twelve years old, and it is unfortunate that I will probably never book with Delta again."
Pros: "Very professional and friendly staff"
Cons: "Service, plane, customer assistance during delays"
Pros: "I've done many flights this distance, and just take for granted that there will be entertainment. There wasn't."
Pros: "Refreshments OK"
Cons: "Legroom bad"
Pros: "Unfortunately there were unavoidable delays due to weather but the staff gave regular updates and were very honest. Also, they brought out food and drinks for people bc they knew people wouldn't feel comfortable leaving the gate in case of changes. Staff handled the whole situation very well."
Great crew! Very friendly and attentive.
Pros: "Never got there. We are still in the Dominican Republic where United Airlines abandoned us."
Cons: "They shouldn't have abandoned my family in the Dominican Republic."
Cons: "Delay that caused us missing the connecting flight."
Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."
Cons: "Flight was on an older CRJ 200, which was a little cramped and grungy-appearing."
Pros: "Seat space"
Cons: "Better full wifi"
Cons: "Flight was delayed by 2.5 hours."
Cons: "The United App for entertainment would not work. It kept closing. The cabin was cold."
Pros: "Excellent landing"
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "Cookie served was nice. Short flight, All was acceptable and very nice."
Cons: "No entertainment to rate. Checking in was a confusing process."
Pros: "Love this direct flight! So nice!"
Pros: "Never made it to Denver"
Cons: "Charge for baggage. Pretzels - ugh!"
Cons: "We missed the flight."
Pros: "All went well"
Cons: "Nothing :("
Cons: "No entertainment on this flight"
Pros: "Upgraded to first class which was great."
Cons: "Had to change planes. Entertainment did not allow me to play movies. I could view the trailers."
Cons: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Pros: "Friendly service! Good legroom"
Pros: "Quick easy trip"
Cons: "I couldn't put my Cary on luggage in cabin.."
Pros: "No problems on the way home."
Cons: "We sat onboard the aircraft for the longest time, a bit before we left, but then at Houston sat there for so so long, had to run across the entire airport, almost missed my connection."
Pros: "All went well on on time and service was good."
Cons: "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
Cons: "Uncomfortable seating"
Pros: "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
Cons: "United wi fi did not work during either flight. Phone service only worked on the ground,"
Cons: "It was an hour late."
Cons: "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
Pros: "The crew was great."
Cons: "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
Pros: "Nice easy one. Quick flight, on time, no issues."
Cons: "$6 for one hour of TV is ridiculous"
Pros: "The flight was smooth and we got in to BZN a little early, which was great."
Cons: "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
Cons: "Seats are crammed up against each other and little leg room plus I am short!"
Cons: "Neither my fiancée nor I were particularly fond of the inflight sauna. I had try dry my sweat soaked shirt in the bathroom while waiting to make my connection. If the flight had been any longer I would have opened the door to let a breeze in."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Pros: "Friendly service."
Pros: "The airplaine does not smell, it was much more confortable."
Cons: "It's had a delay on the departure."
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "The flight crew."
Cons: "Delayed and got downgraded"
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "Things were quick and well organized for this leg; seating, departure, etc went quick and smooth."
Cons: "No snack :( not much for beverage option :("
Cons: "Delayed made me late to my next flight which delayed me 7 hours to my destination"
Pros: "Boarded on time."
Cons: "Cramped seats."
Pros: "The staff was friendly and accommodating. The flight was smooth."
Pros: "Pilot was very happy and friendly! Very informative throughout flight."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
Cons: "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
Pros: "Flight left on time and arrived on time. Crew was great. Pleasant and professional."
Cons: "No gluten free complimentary snacks offered. Cabin has too bright for a night flight."
Pros: "Good flights & being on time"
Cons: "My bag is lost from Chicago to Cleveland. 5 bags needed retagged in Chicago....4 of 5 made it to Cleveland."