Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "On time."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "Everything in 1 class"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Aircraft appeared to be brand new"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Great crew"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Pros: "We made it safe."
Cons: "The constant delays. And nothing was done about it. Not even we're sorry. Here's a voucher. Or here's something on us due to the circumstances."
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "Overall it was good"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Cons: "Nothing, truly an excellent experience."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
Cons: "There was no dinner service in first class!"
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "Good service for us... when it came to boarding and flying, the staff were great for us."
Cons: "However, one flight attendant was extremely rude in addressing a passenger who was not fluent in English. She was asking the passengers in the exit row if they were willing and able to help in the event of an emergency, and when he could not follow her (pretty quick) question, she grew very inpatient and just told him he needed to move to another seat if he didn't know English. She did not repeat her question or give him a chance to express himself. Before he could say anything else, another passenger volunteered to switch seats with him, so that matter was settled. But when another attendant asked what the commotion had been (the attendant had raised her voice a bit), she yelled across the plane that this man does not speak English, sounding very inpatient. I found it very rude, and although it did not happen to me, no amount of exasperation short of an emergency merits the response of that flight attendant. All the other flight attendants were polite though."
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "No wifi or chargers or seatback entertainment"
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Pros: "Everything went smooth"
Pros: "Boarding was easy & seamless"
Cons: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Cons: "I still have not received my luggage"
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "Same as previous response."
Cons: "My flight was changed from Charlotte to Dallas-Orlando"
Pros: "When we finally got home."
Cons: "3 1/2 hour delay on tarmac for mechanical problem. Finally switched planes. Another 2 hours waiting to take off. They promised food but didn't provide. They almost forgot to reload everyone's luggage."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Terrible porque no pude viajar ayer"
Pros: "Crew was very nice ."
Cons: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Pros: "excellent. on time. smooth flight & easy check in"
Cons: "THE LAST TRIPS I HAVE HAD WIT AA HAVE ALL BEEN LATE."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""
Pros: "Politeness of the crew"
Cons: "Not very spacious and entertainment only offered at My own expense"
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "Boarded an hour late"
Pros: "Quick flight (made up for lost time), good pilot, smooth landing."
Cons: "- Delayed by 30 minutes or so at take off - Too cold in the cabin, no more blankets to provide - Overhead compartments were full so people with a luggage where asked to get back to the front of the plane to check in their luggage. Very inefficient process as there were still people trying to board at the same time - No in-flight entertainment"
Cons: "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"
Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."
Pros: "Flight from Dallas to Boston was comfortable and pilot made up for lost time in previous flight"
Cons: "Flight leaving Reno was 40 minutes late due to a plane not coming in which is just a part of flying but after the plane arrived we had to wait an additional 20 minutes to board because the flight attendants got off the plane to do whatever in the airport and then the same ones came back 15-20 minutes later and got on the plane. I should not almost miss the flight so the staff can get off the plane to stretch their legs or get a coffee."
Pros: "Couldn't of been more impressed especially after being hung out by Southwest!!!"
Pros: "Delayed for more than 2 hours. Nothing good to say. Only the crew and the capitain were nice"
Cons: "Delays. I hate delays. It is irresponsible and plays with people's time."
Cons: "Co captain was late. Sat seat belted forever without moving"
Cons: "The plane was old."
Cons: "I paid to check-in my suitecase....25 dollar's. No lunch or atleast a sandwich in flight. Just not worth 300."
Pros: "Nothing.. Entire experience was horrible for my 17 year old"
Cons: "Everything.. Will never use American Airlines again"
Pros: "I wasn't able to check in on my app which had me frustrated when I arrived at the airport. Upon speaking to the agent at the desk she gave me a complimentary upgrade to first class. Such great service, I was thoroughly pleased!"
Pros: "I arrived safely at my destination on time. Airport was nice and clean in Reno."
Cons: "El vuelo se retrasa de nuevo y suben todos los pasajeros a un avion que esta mal de mantenimiento. Esperamos otras dos horas mientras nos cambiaban de avion. Brindan unos snacks que no alacazaban para todas las personas que viajaban. Por las circunstancias y que no habia comido nada desde el dia anterior me toco tomar una coca cola dietetica. De llegada a orlando las maletas se demoraron una hora mas en salir. Muy mal servicio"
Pros: "Can't say they messed up from the first flight"
Cons: "Never made this connection because of the previous flight."
Pros: "Assigned seating"
Cons: "Crew was salty"
Pros: "Standard flight"
Cons: "Flight delayed 2 1/2 hours."
Pros: "We loved everything. The check in was easy and the boarding was great. Personnel were all very pleasant and it seems they were having a rough. time with full planes and asking for passengers to check baggage. Everyone with AA was customer driven and professional."
Pros: "Uneventful nonstop between DCA and MCO. Flight attendants were professional."
Cons: "Boarding at DCA was a messy cattle call. Baggage claim at MCO is slow."
Pros: "Plane landed safely and they didn't lost our luggage."
Cons: "Purchased flight on British Airways but wound up on Americsn and Iberian. Poor coordination with partner airlines."
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "Great flight experience thank you United."
Cons: "Very turbulent flight"
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "Seat to myself"
Cons: "Lil bumpy but there were a lot of clouds"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "The crew was pleasant"
Cons: "Checking in. We did it electronically When we went to the counter to give our bags extra staff were talking with each other about trying out to be a stripper. No hello. No smile. Just looked at our info and took our checked bags. We pay more for tickets and bags and are getting less service. It is time to bring back customer service"
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Pros: "i like that the pilot got us there on time, after a 30 minute delay. over a missing catering truck. on a flight this short, i could understand if you could just leaving without it. maybe offer free wifi as a comsolation. but i just wanna arrive on time."
Cons: "the whole delay over a catering truck. who cares if i cant get a coke or a cookie? just skip it. i get that you as a company, want the chance to upsell. but if its cutting into my time, im not gonna patronize you in the future. luckily the pilot made up the time in the air. but if i missed my shuttle over your mistake, id be more upset."
Pros: "No complaints"
Cons: "The crew workers attitude"
Pros: "Flight time was good."
Cons: "No snacks. TV was PPV only. Not enough room in seat."
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Cons: "It was frustrating dissapointing pointless they CANCELLED the ridiculous flight. After waiting and waiting they just went and cancelled it"
Cons: "Flight was late Unacceptable"
Pros: "Everything met my expectations"
Cons: "My first flight was delayed, causing me to miss my connecting flight. I was put on a standby list for flights to my destination as well as to any cities around it with connecting flights. Every flight was over sold and they were unable to get me on any flights until Tuesday... My original flight was Sunday morning. I was among 26 others on this standby list. United customer service told me to wait at the airport until my flight because they wouldn't be able to help me with a hotel. Less than satisfied and annoyed that I have to miss two days of work on top of having to stay in San Francisco for two nights."
Pros: "Snacks on board - but not always available. Liked that the flight was direct."
Cons: "Didn't like middle seat, but had no option. Didn't like having to pay for movies so I didn't. Didn't like restrictions on luggage and having to pay to check in a bag. Didn't think the staff were friendly or helpful at all. Wouldn't recommend this airline to my friends because of those reasons. Need more improvements."
Cons: "The person next to me was overweight however the armrest was able to be down during the flight making it only slightly uncomfortable."
Cons: "The seat padding on the headrest... Very uncomfortable for those who have neck problems."
Cons: "Husband and I sat in separate rows and both of us were squeezed in the middle. The window seat next to me was empty but one lady asked if another guy to move there so her and son could sit next to each other's."
Cons: "Lack of care, accurate information and professionalism. No options offered and no concerned for our time and no ownership of the issue. Quick to blame the weather and guarantee fare collection. Another airline on my list of "never again" like Spirit."
Pros: "Everything went off without a hitch."
Cons: "Great flight, and great entertainment. Too bad I was so tired that I slept for about half of the flight."
Pros: "Flight crew was great"
Cons: "Could not get the entertainment to work"
Cons: "I paid for extra to sit in a certain area and it was not honored."
Cons: "Flight delayed. Missed connecting flight."
Pros: "Everything was on time and went really smoothly."
Pros: "I liked the comfort of the plane"
Cons: "I didnt like that I was delayed for almost 5 hours and couldnt get an explanation why. I we landed at our destination at 2 am when i was supposed to be home at 1030pm... I am a frequent traveler and it was a Horrible experience."
Cons: "Small crappy plain. We didn't have food or entertainment"
Pros: "friendly crew, even while working christmas eve. efficient, pleasant, enjoyed the free entertainment options. plane was comfortable, even from the middle seat."
Cons: "too many rowdy children, but that's always the case when you fly to Orlando =("
Pros: "See above remarks"
Pros: "Again everyone made it a great experience answering questions and showing us everything we needed to know to make us at ease and have a great experience"
Cons: "My reserved window seat was changed by the airline at the last minute to a middle seat."
Pros: "Great Landing....Seats should be more comfortable"
Pros: "Beverage service and friendly crew"
Cons: "The seats were unbearable and the plane was miserably hot"
Pros: "Pricing & quickness"
Pros: "Both of my flights were delayed and my connecting flight was delayed at least 4 different times, with a last minute gate change. But because of that some people switched flights so my plane was basically empty which is nice not having squeeze next to a stranger for 5 hours. 7.99 for tv or a movie for a few hours is ridiculous though (movies were free on long flights back in the day). No snacks offered, and the stuard forgot my drink, but other staff was prompt when I asked for it later."
Pros: "On time, friendly staff"
Pros: "Did not fly from LA to Orlando."
Pros: "Excellent service, staff were great."
Pros: "The continued messaging in real time."
Pros: "The free water"
Cons: "I had about 6 inches of leg room and when the passenger in front of me put his seat back tha shrunk to about 2 inches. I'm 6 feet tall so I was actually in physical pain when we off boarded. I did have an aisle seat but tha did not help much. Every time someone passed me they bumped my shoulder."
Pros: "Enjoyed absolutely nothing."
Cons: "My TV was broken. They tried to reboot it but there was no saving it. I had the middle seat on a 5 hour flight. Tried to sleep off the horrible service and awkward seating situation. But really the flight attendants were so rude on the PAs making announcements which were unnecessary. Demanding people sit down as opposed to just going up to them personally and nicely to address the situation. In addition, I was sent to the wrong gate for boarding which almost caused me to miss my flight since no announcements were made."
Pros: "The only thing I liked was the man who was boarding us because he was hurrying up so much. No doubt because he was hearing complaints back to back after the flight was delayed 4 hours."
Cons: "The plane was delayed 4 hours and you still had to buy your own drinks and snacks, the plane was ungodly uncomfortable, it was past midnight and the flight crew would not stop making announcements or turning on and off the lights. Frontier nickel and dimes you so much. I will never fly frontier again and I'm telling my friends and family to never fly them either."
Cons: "Flight was cancelled. Next flight two days later."
Pros: "Friendly on time service"
Cons: "Baggage fees"
Pros: "You were on time. The attendants were good."
Cons: "The cabin was dirty: floor, seat,overhead bin doors were splattered with soda stains, I just didn't want to touch anything!"
Cons: "I didn't like that they charged $40 to check a bag"
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Pros: "Great smooth flight. Very friendly attendants"
Pros: "Flight was early which was a delight. Friendly crew. Only free water. Plane was clean. No first class."
Cons: "Was not made aware that there was a charge for ANY baggage. Very unsettling at the gate, and felt I had been hijacked into paying that fee. Makes for very bad public relations."
Pros: "Landing !!!"
Cons: "I felt screwed all the way around! You charge for everything and provide nothing! The flight attendants were old and worn out looking and acted like any request was just a strain! I'll never fly with you again and have warned my friends also."
Cons: "Seat was uncomfotable, with back too low for a tall person."
Cons: "EVERTYHING is an added on cost, no frills, cramped,"
Pros: "We left on time and got in early."
Cons: "The seats are crazy narrow, you have to pay a lot extra to have any legroom at all, basically 18th century slave ship seating. Virtually all baggage is an up charge, even carry on, and they wouldn't even give you a bottle of water, that was like $2 or so. At the end of the day, a $105 ticket winds up costing $335"
Pros: "On time, friendly, no surprises."
Cons: "flight was 4 hours late and one of the crew members was intentionally rude."
Pros: "The flight attendants The seats were comfortable We were delayed but the crew kept us informed"
Cons: "No healthy snacks The rest room smell Delayed by faulty oxygen tank"
Cons: "Not clean!!! Finger prints and Cheerios were all over my seat and window, it's hard to relax when it's so dirty. My window had something smeared all over it and clearly a child had sat in this seat the flight before, I understand you get what you pay for but cleanliness shouldn't be sacraficed."
Pros: "Overall the flight was great and the crew was the best"
Cons: "$40 for a carry on bag."
Cons: "Had to pay for carry on and the seats were Rock hard Even charged for peanuts and pop"
Pros: "Low Price, Direct Flight , Arrived 20 min. Earlier than scheduled time, in spite of 20Min. Delay in departure. Which means we made up 40 Min time, on a SHORT Flight from Indianapolis to Ft. Myers. Good Show..."
Cons: "No leg room, Seats not reclining. Must pay for carry on. BUT What can you expect FOR $88.00. Ticket: ROUND TRIP,NON STOP,:: 2hr.40min each way??????????? I will recommend Frontier Air, Due to my Past experience with them. Lewis F. 1-17-16 FLT 1089"
Pros: "Of course you know, seats too damn"
Pros: "Once off the ground the flight was fine."
Cons: "There was a significant delay fr de-icing. Only updated once on the process and everyone was left trying to figure out what was taking so long. There were several strange noises on the flight and once landed. It would have been nice for the passengers to have been told what they were."
Pros: "Once we got on the airplane (which we almost missed due to check in delays), the flight was fine. The inability to recline seats at least guaranteed me some room to use the tiny tray table."
Cons: "Nickel and dining at every turn of the road. Very slow, understaffed check in. Tray tables too small to use for any real purpose."
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "Decent legroom"
Cons: "Everyone costs additional"
Pros: "I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours."
Pros: "The plane was clean, the flight crew was very polite and helpful... flight was on time leaving and early on arrival."
Cons: "Extra fees for everything. Additional fee to book your seat. Additional fee for luggage... even carry on."
Pros: "I was very pleased from check in to arrival. Seats are comfortable and appreciated being offered water. Very efficient crew and seemed dedicated to their job. Had no surprises since all the info was in the paperwork. Will fly Frontier next time also."
Pros: "Seats sucked, no entertainment or WiFi, but I would do it again for the price"
Pros: "Price was good. Wish you had more flights"
Cons: "Almost 4 hour delay on the flight."
Pros: "The crew was amazing! They even let my 7yo daughter take a photo in the cockpit with the pilot. Thumbs up Frontier."
Pros: "Everything went smoothly. Leg room better than many others."
Cons: "Seats are stiff. I was sitting in 4c."
Pros: "That it wasn't overbooked or crowded. It was on time, actually a little early. Direct flight."
Cons: "To find out I had to pay for a seat selection and a carry on bag! Silly me I thought the price of a ticket included a seat. Overall round trip an extra $92.00!!! For real? Give me a break. Seats are uncomfortable, they didn't recline. I have flown Frontier before and it was not like this at all. Don't even get a complimentary beverage."
Pros: "Did not feel like cattle"
Cons: "Didn't know you had to pay extra for a seat assignment and $30 to check a bag. Added a lot more expense to the flight. I hate to be nickeled and dimed. Just put everything into the cost of the flight!!!"
Cons: "Delayed departure from 7AM to announced "possible" 12:30PM. Delay reportedly caused by "flight crew having timed-out" leaving our plane without a crew in Las Vegas. This very long delay made my trip unfeasible, forcing me to cancel my trip entirely, and my wife, having to shorten her stay in Florida by three days."
Pros: "The only thing we liked about the flight was that we arrived safely."
Cons: "Stiff, noncushioned seats with no leg room whatsoever, which did not recline at all -- on a red-eye nonetheless. This was not disclosed at time of booking. Stewardess' yelled when people got out to go to the bathroom. Nickled and dimed for everything and nothing was included -- no video of any sort to watch, no magazine to read, no Wi-Fi to purchase. The cheaper price to fly frontier was not worth it."
Cons: "Cancelled...all i got was a refund! No credit voucher or anything for another flight. Not accommodating at all."
Pros: "It was very good boarding was great no hassle just got on and we was off thank you"
Pros: "Boarding was quick"
Cons: "Messed up name on ticket had to call to have changed (would have been charged online to do so) Only saw flight attendant once This airline really nickel&dimes you. Tickets cheap but you pay for absolutely anything you may need. If you travel with absolutely nothing than this airline may be good for you. This is my second time with frontier had poor to okay experiences both times, will avoid this airline in the future."
Pros: "Staff were very pleasant."
Cons: "Food selection is quite limited."
Pros: "For the price of our tickets it was fine."
Cons: "I didn't like that we had to pay for soda..."
Cons: "Very low quality of employee performance and professionalism."
Pros: "Left on time and arrived on time."
Cons: "45 dollars for each carry on . Not pleased to pay 90 extra dollars. Never flying Frontier again"
Cons: "Hour late, seats very uncomfortable, small"
Pros: "I like everything nice people fast operations reached on time to destination."
Pros: "The boarding person was gracious and efficient ( it was approaching midnight)."
Cons: "Deception. Why sell tickets for a flight when there really is no service? You have changed the definition of airflight to shipping (human) packages. Flight delayed ( yes, understand de-icing & something else was going on and the CUSTOMERS were never told about things, i.e. delays, loud noise in cabin for 20-25 min( night flight), stewardess clumping loudly up and down isles. Plane was bit more than half-full yet late passenger waa placed in row with 2 other unrelated passengers. When I asked to move/empty seats, the blonde stewardess was so rude, I was shocked and sat back down. At final descent clearing, again a stewardess was rude to the woman next to me. Try being a 24/7 caregiver being kind no matter what and cleaning up far more than paper and crumbs on the floor, even maybe at 3 am! Wake up Frontier!! What you put out comes back to you!"
Pros: "Tout le monde a été thés gentil. Très facile"
Pros: "Inexpensive flight. Friendly but no nonsense crew."
Cons: "Why do they seat front rows first? You would think that would block people from getting in."
Pros: "Great crew, thy were attentive and entertaining!"
Cons: "Boarded a bit late due to the plane coming from someplace else, but made the time up in the air and landed on time. Great flight."
Airlines flying from Yosemite National Park to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights