Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "Great crew. Good food. On time."
Cons: "Superb service on board and at kiosk!"
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Amazing crew!"
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Cons: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "comfortable flight"
Pros: "Everything went smoothly. Even though we were delayed for 10 mins We still managed to make it to NYC on time. The crew was friendly. The entertainment was exceptional. Really I have no complaints. I am so happy that they were able to accommodate a seat change at no charge as well."
Pros: "Direct flight"
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "That it got me home"
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Pros: "Atlanta airport is super duper organized!!! No problem getting tons of people through passport control & customs! Lots of well English speaking guiding staff- i was delighted!"
Cons: "On the international aircraft, 767, the monitors were smaller and hab on the domestic flights flight, the picture was way too dark to enjoy & sound out of one earpiece only"
Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"
Pros: "Call back service was best part."
Cons: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "Better seats"
Cons: "The seats"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Cons: "Repeat the message from above.."
Cons: "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "Getting updates on the phone allowed me to stay put and work instead of running back and forth to the gate."
Cons: "Flight was supposed to get in at 10 pm and we did npt end up getting in until 2am"
Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Friendliness of omboard crew"
Cons: "Flight was more than 2 hours late"
Pros: "The crew was attentive, pleasant, and hardworking."
Cons: "Tight leg room in coach. Cramped and uncomfortable."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "The flight , was delay for 3 hrs..I have to take anoth flight."
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "Quick hop from Cincinnati to DC - efficient, nice flight."
Pros: "The travel time was excellent, layover was quick, TSA was not bad at all.... The only problem I had was seat size... I'm 6'4 and both aisle seat was not I had was not comfortable... The layover flight from ATL to HOU wasn't assigned until I got to the desk before the flight... I guess I got to do a better job buying seats in the future"
Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"
Cons: "No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "It was a quick and perfect flight."
Pros: "Very nice crew today! On time to depart and arrive."
Cons: "WiFi entertainment not working"
Cons: "As always, the crew was friendly, professional and accommodating."
Cons: "Unable to play entertainment on my compatible device."
Cons: "Flight was delayed about 10 minutes. :("
Cons: "Bush league kayak"
Pros: "The Crew was great. Very courteous and respectful."
Cons: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
Pros: "The Flight Crew was amazing. They accommodated us very well. We were two toddlers, a pregnant mother and a handicapped senior."
Cons: "The counter representatives were terrible. They discriminated us & forced us to check our stroller at the counter & not at the gate. Even though another family had the exact same stroller & was permitted to enter with their stroller. We were two toddlers, a pregnant mother and a handicapped senior."
Pros: "On time professional staff"
Cons: "Old plane for this fight."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Cons: "Couldn't take it due to delay, delay, cancel at RDU"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Pros: "On time"
Cons: "Flight attendant had some attitude as if they were not enjoying their work."
Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."
Cons: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Cons: "I'm petite 5 ft 2. 120 pounds but felt Not enough leg room too cramped. Otherwise was good on time and good choices of movies and food"
Pros: "on time, quiet trip, lots of entertainment to chose from. if you like to eat and get alot of beverages you'll love this flight"
Cons: "had to do pre-clearance security screening before getting to the states and no notice given. This takes twice as long and if you don't get to the gate by a certain time you don't get to your flight. Thankfully we were at the airport 2.5 hours early and it saved us!!"
Pros: "The video screen on my assigned seat was broken so I moved to a seat where there was no one else in the row of, do I had plenty of leg room."
Pros: "Flight attendant was friendly and gave great service!"
Pros: "Crew did the best they could considering the situation."
Cons: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Pros: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."
Cons: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "Nothing out of the ordinary, which for plane flights is about as good as it gets. No delays, no scares, no extra inconveniences."
Cons: "It's a transatlantic plane flight, not anything I'd describe as a fun experience."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Cons: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Pros: "Quick flight, no pressure issues in flight."
Cons: "There were two delays."
Pros: "short flight"
Pros: "I like that on American you still get a complimentary cup of coffee, a bag of pretzels, and a normal sized seat. I'm OK paying for that after trying some of the budget airlines!"
Cons: "Wish they had a gluten free snack, still that's really not a big deal at all!"
Cons: "The woman in front of me pushed her seat all the way back. The people behind me were from Africa, and they talked really loudly. They didn't need to yell. Finally, why does American Airlines load the plane with the people who sit at the front first? It makes NO SENSE. Put the people who sit in the back on first. That way, you don't have to try to get past people in the front who are still trying to load their stuff or get seated. There has got to be a more efficient way of getting off the plane. We stood and stood waiting for passengers to get their stuff and disembark."
Cons: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Pros: "Flight staff was friendly"
Cons: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
Cons: "The captain of flight LA 2514 deciding he was just done flying."
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Pros: "The service was okay, they were polite."
Cons: "The plane took forever to load, the plane departed late, although the captain still claimed we would make it 10 minutes early we did not. And to top it off, we waited on the tarmac to find a gate because we were late. Thanks American, I appreciate the reminder as to why I never fly your airline."
Pros: "same as above"
Cons: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "Friendly staff, clean plane, and comfortable seats"
Cons: "The delay"
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Cons: "Very turbulent flight"
Cons: "Sat on the tarmac in Reno for half an hour because of flight control delay from SFO."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "A typical flight."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "The courteous ticket agent at the counter in Reno-that's all."
Cons: "Getting stuck, having to change plans. SUCKS!"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Very uncomfortable ride. Now I know what dinners feel like. Recently flew Delta and didn't notice discomfort like this."
Cons: "Missed the connection"
Pros: "This was a good group to fly with and Anne was outstanding!"
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "It got me to boston, the pilot etc did a great job"
Cons: "Uncomfortable seats, even in Economy plus"
Pros: "Flight attendants, comfort and attention to detail were all good."
Cons: "Nothing comes to mind"
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "All went very smoothly"
Pros: "Being extremely punctual."
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Pros: "It was a quiet and smooth ride."
Pros: "Did everything you scheduled and nice crew."
Cons: "On the 3 hour and 18 minute trip to NY in the coach section the seats have hard plastic armrests and a paded armrest would make your airline the cats meow. Give the coach section a little comfort please."
Cons: "The flight was over one hour late in leaving and while I appreciate that is beyond the control of the flight crew, one steward was quite rude as we were quickly trying to board as she prioritized serving the first class cabin rather than get us all on the plane. At the very least she could have used commonly acceptable language such as "please, thank you and excuse me" but rather chose to use "wait". As some of us where desperate to make a tight connection in SF, focusing on getting people on board and the plane off the ground should have been the crew focus."
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "On time and great crew."
Cons: "Boarding group"
Pros: "Everything worked. Smooth process. But online check in didn't work well for us."
Cons: "Online check-in."
Cons: "The crew workers attitude"
Pros: "Ease of travel, friendly crew and snack on flight."
Cons: "Bumpy from weather, just thankful we made it safely."
Cons: "Late take off and had to wait for ground crew when landed"
Pros: "It was good mostly. I really didn't have a bad experience overall it was pretty good."
Cons: "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
Pros: "The time it took to get there"
Cons: "One of the crew members was very rude with an attitude the guys that sat next to us where loud and annoying"
Cons: "Crew member disrespectful, didn't even get a drink even tough I was ad the middle of the plane."
Pros: "The inflight snack was a waffle of sorts, very delicious. Boarding was fast and simple"
Cons: "Didn't realize I couldn't bring a rolling carry on, most of the flight had to check their bag at the gate. The steward was weird, he kept hitting on the guy in front of me, which isn't a big deal except he came by frequently and only serviced that one passenger."
Pros: "Loved the roomier seats and leg room."
Cons: "Would've been better without the bag fees. Only tried them because Southwest was full but overall a great experience"
Pros: "No one sat next to me on the airplane. It was a smaller airplane so i appreciated that with my long legs."
Cons: "My flight was delayed several times which set me behind, but was good because of my first flight being delayed as well."
Cons: "Entertainment was announced, yet nothing came up when I connected with the United app."
Pros: "Got delayed on my first flight, missed my other connections, had an 8 hr layover and almost 24 hr trip, rearranged my entire travel plan. Not united 's fault but not the best flight I've had either."
Pros: "Our flight was delayed for four hours. However, an attendant at the United Airlines counter was kind enough to go ahead and book us for a later flight out of Houston so we would make it home without much of a delay. Overall everyone was very nice and helpful."
Cons: "Food need more variety"
Pros: "Quick and smooth flight and we arrived early!"
Cons: "Delayed 3 times. United is known for delays, everyone jokes about United delays!"
Cons: "My first flight was delayed, causing me to miss my connecting flight. I was put on a standby list for flights to my destination as well as to any cities around it with connecting flights. Every flight was over sold and they were unable to get me on any flights until Tuesday... My original flight was Sunday morning. I was among 26 others on this standby list. United customer service told me to wait at the airport until my flight because they wouldn't be able to help me with a hotel. Less than satisfied and annoyed that I have to miss two days of work on top of having to stay in San Francisco for two nights."
Cons: "The person next to me was overweight however the armrest was able to be down during the flight making it only slightly uncomfortable."
Pros: "easy boarding"
Cons: "Stewards where non-interacting disinteresting, bored or who knows what, Plane was nor full, sat a seat most of the trip. SOOOOO Cold all the ladies around me were wrapped up, including myself"
Cons: "Company lied about why flight was delayed in order to avoid costly reimbursement"
Cons: "being on time!"
Cons: "Great relaxing flight on time departure and early arrival"
Cons: "Flight was deayed for 3 hours. Terrible communication. 25 dollar voucher was given as compensation. I missed work and still have to pay my babysitter. Never again."
Pros: "Plane in disrepair canceled flight by airline."
Cons: "Plane in disrepair canceled flight by airline"
Cons: "Frontier is a joke. They cancelled the whole trip and left my dad stranded at the airport. F that airlines! Never fly frontier"
Pros: "Getting off the plane"
Cons: "The seats are terrible."
Pros: "The customer service was extremely friendly."
Cons: "The line to check bags was over 30 minutes long. Boarding was slow, the plane was late on both legs of the trip. Everything costs extra. If the the flight is one price, don’t forget to add an additional $74 for checking one bag there and back"
Cons: "Very uncomfortable seats"
Pros: "The only thing I liked was the man who was boarding us because he was hurrying up so much. No doubt because he was hearing complaints back to back after the flight was delayed 4 hours."
Cons: "The plane was delayed 4 hours and you still had to buy your own drinks and snacks, the plane was ungodly uncomfortable, it was past midnight and the flight crew would not stop making announcements or turning on and off the lights. Frontier nickel and dimes you so much. I will never fly frontier again and I'm telling my friends and family to never fly them either."
Cons: "Flight delayed 2 hours with no reason given, get to Tulsa and supposedly they have no open gate for us so the pilot said maybe in half an hour we will have a gate available"
Pros: "The ride itself is more than you expect for the price."
Cons: "We had problems with our bookings that changed our plans no less than four times that day. The personnel were, however, as helpful as they could be and eventually got us home."
Pros: "Upgraded leg room is significant. Boarding was easy."
Cons: "No in flight entertainment, very minimally padded seats. Had to wait to check our bags as the front desk was vacant for about 1hr not having any flights before ours."
Cons: "Unorganized, confusing boarding, confusion with seating, unbelievable lines while checking bags. Literally the only redeeming factor was the price."
Cons: "The line to check bags was the longest line I have ever seen in an airport. There were no lines at any other airline and people were panicking about making their flights. I got to the airport two hours early and I was very close to missing mine. I don’t know what is so different about their process but never again. Also the seats were very close together."
Pros: "The friendly staff made up for the other stuff."
Cons: "need more room."
Cons: "3hrs late"
Pros: "Fare was affordable The flight was on time"
Cons: "Baggage charges cor carry on were unexpected. We expected charges for checked baggage but not carry on! It was our first time to travel with frontier and we were unprepared. There were six of us (family) and each with carry on baggage. We were shocked upon arriving at the counter that we will be paying extra. Anyway, charge to experience. Overall the flight was fine."
Cons: "Frontier had 2 flights out of FLL all day. 1st scheduled to leave at 10am to Trenton. Our's to Cincy at 4. Trenton put passengers in and they sat on the tarmac back the APU was broke (essentially plane's starter). Then people finally were able to get off the plane. Meanwhile, our flight to Cincy couldn't leave because the airport wouldn't let us use a different gate! Apparently, Frontier wasn't paying what the City wanted so we sat there waiting for over 6 hours though our plane was at a different part of the airport waiting on is, we couldn't board and leave!!!"
Pros: "I thought the crew was very nice, seats were comfortable although many may not agree. There is more legroom since the chairs are thinner and lighter."
Cons: "Didn't realize there was a carry-on fee which is my own fault but will cost you minimum of 70 round trip. It is hard Tom figure it out in their site however. For that cost they should at least have wifi on the plane which they do not."
Pros: "I bought this flight last minute to attend a funeral. It was the cheapest flight I could find."
Cons: "Seats do not recline. Staff very unprofessional, talking about going out an getting wasted in Denver."
Cons: "I needed water to drink. Had an asthma attack because I had to walk back to the counter to check my bag but I was put in a wheel chair to get back to the plane on and that helped me a lot and I thank you for that. Now that I know how frontier airline works, I will be using Frontier again. Thank you"
Cons: "I arrived at DAI at 6 am for a 7:35 AM flight today to CVG. The line probably had over 300 ppl in it! The Frontier staff kept telling everyone to get in line. What she should have been asking is where they were going, as not everyone needed to get in that terribly long line! After realizing I didn't need to be in the line, I got out, went to the kiosk (most of which were unused) , got my boarding pass and on I went to TSA. You need more staff, and staff who know how to manage the crowds to make this run more efficiently."
Cons: "Uncomfortable seating and can't be adjusted at all"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Cons: "I concur with so many other reviewers that charging for every single item that the carrier feels the customer will bare is quickly becoming a huge detriment to travel. That's why I try to fly Southwest as much as possible."
Pros: "Boarding was fast,crew was friendly and wonderful"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "The crew was efficient and extremely friendly! Boarding went smoothly."
Cons: "No snacks, cramped, tiny tray tables I couldn't put my laptop on."
Pros: "They were blaming the weather for massive flight cancellations meanwhile the news is reporting a massive walkout from their pilots and other flight staff. Thy were reluctant to give me a refund after telling me that the next available flight wasn't until Friday. After hastening with customer service for over an hour I was able to get a refund and book another flight through Kayak on a different airline. It was an expense I wasn't really excited about but I am finally home. Never flying Frontier again."
Cons: "All of the self check-in kiosks were down. Only two people were working the desks. The check-in line was out the door and it took hours to see a representative. Then, the barcode Frontier provided on the boarding pass did not scan with the TSA. I was denied access to screening and sent back up to Frontier's desks. If it wasn't for the generosity of several people in the line, I would have had to wait another several hours before seeing an agent. The inexpensive ticket is not worth it, especially considering one must pay for a carry on. Absolutely the worst experience I've ever had flying."
Cons: "The crew is rude, uncomfortable seats, imconvience and incompetence at every turn."
Cons: "I spent more than I would have on a cheap flight like Spirit, but felt like accommodations were similar. Charging for snacks, soda, and WATER. You want to charge for water on a 3 hour flight? When I first checked my bag the crew was ridiculously slow, and very indifferent to the line getting longer and longer. They obviously had no since of urgency (in Orlando airport). Awful customer service."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Pros: "Over all very good couldn't be happier"
Cons: "Seats a little Uncomfortable but not all that bad"
Cons: "Seats didn't lay back and had to pay for carry on luggage"
Pros: "The crew were friendly and attentive. The plane was clean and comfortable."
Cons: "A crew member left a flight bag on an empty seat next to me that they were always into and out of the entire flight. While not hugely disturbing, it seemed unprofessional. Does Frontier not provide a place for crew to stow their gear on flights?"
Pros: "Flight departed late but arrived early onto airport, which was great."
Cons: "When we arrived to the airport we were waiting for over 1 hour on the runway. Once we got to the gate, we then waited for our bags at the baggage claim for over 1 hour. We landed in SFO at 10:15, but didn't get our bags until 12:30"
Pros: "No connext flight from DTW to P hx"
Cons: "The window seat was very hard to go to the restroom"
Cons: "No coment"
Pros: "Slightly cheaper"
Cons: "Ran about 2 hour late causing me to miss the train and having someone go out of there way to pick me up. Seats don't recline. Tray tables are tiny."
Cons: "It took over 30 for bags to arrive. After a long flight from one coast to the next at the very least get bags out swiftly."
Pros: "The pricing was nice."
Cons: "The chairs The leg room"
Cons: "After landing in denver for what was supposed to be a short layover, found out flight was delayed for over 5 hours because crew were out of hours and they had to get a different crew there, landed in St Louis at 2 am to find reserved rental car kiosk was closed and they left everyone's luggage in Denver. Since they only have one flight a day to st louis, is going to take over 24 hours for my luggage to arrive. Frontier help desk said it happens all the time when there is a long layover in Denver. Apparently they know it's a problem and not a big deal to them. I'll never fly frontier again. With a 50 dollar cab fee that I should have never had to take and cost of clothing and toiletries I had to purchase due to bags being left in Denver it's well over cost for a better airline. It's not like they didn't have plenty of time to transfer luggage. Not to mention the two hours of sleep I was able to take before meeting one of our vendors the next morning with clothing I'd been wearing for 24 hours and completely unprepared with laptop and other tools lost somewhere in Denver frontier luggage carts."
Pros: "Like that fact of none stopped"
Cons: "I didn't like the fact that everything needed a credit card"
Pros: "The flight attendant gave me free coffee (it's normally $1.99 a cup). They charge for everything."
Cons: "WORST AIRLINE EXPERIENCE EVER. I got totally ripped off! I paid for the ticket + the airline has you pay for seats on the connecting flight AND the 2nd flight + $40 for a carry on. At the end of the day I could have paid for a badass flight on ANOTHER CARRIER. I'll remember to NEVER fly this airline again.The non-reclining seats cost extra cash which is not properly disclosed during ticket purchase, a carry-on bag cost extra cash, the seats don't recline, the tray tables are tiny, THEY EVEN CHARGE FOR WATER."
Pros: "It was cheap. Overhead compartments were quite roomy."
Cons: "It was probably the most uncomfortable flight I have ever had the misfortune of experiencing. The seats were like wooden benches and didn't recline. The tray is only half the size of the standard. I'm pretty sure it's going to take a few sessions with a chiropractor to fix the abuse to my spine."
Pros: "Boarded on time stayed on schedule. excellent landing by pilot"
Cons: "Stewardess were a distant. Did not like seeing male steward. seats very small crowded space felt ripped off by being charged $40 for carry on luggage & $30 for checked baggage. Not provided a beverage or snack"
Airlines flying from Yosemite National Park to Oklahoma have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights