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The crew members were just okay ,but the food and entertainment need to be improved

No properly information for gat at Tanzania airport, on board written c7 so we were waiting c7 gate, suddenly our name is announce that gate c9 is waiting for us, so thats pooorrr communication

As I have already sent the messages to the head of Air Tanzania regarding the money they made us take at the airport it is pure scam they took more than $300 so that he let us enter the plane and the reason because we have Burundian passports! For foreigners I strongly advise you not to trust this agency

The airline cancelled my flight and as a result I had to book thru another airline. Furthermore, I forfeited $20 with kayak.

We paid for comfort economy The seats did not recline Staff and crew was not at all helpful

boarded in a mannerly process, Departed on time, the pilot pointed out my. Kilimanjaro, snack and drink provided-great 1 hour flight

Our luggage was supposed to be checked through from Arusha to Cape Town. We didn't know that it was a self transfer in Johannisburg. Kayak should not have sold this flight combination with out a self transfer alert.

It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.

Flying portion was fine. Below average comfort. We had 2 canceled flights and got stuck in 2 cities which took us 3 days to get home. Kenya hasn’t done anything or even reached out to us after complaining.

Service was good, but I lost my baggage. There should be more accountability to passengers, and more concern to help find lost baggage.

The cabin is due for a refresh - the seats are very thin and not very comfortable. The AVOD system also did not work on one of the seats and the touch screen were very glitchy. The overall cleanliness of the aircraft could be improved

Good flight. Paid for seats sat the frront section of the economy. Better than rear cabin.

The flight attendants on this flight were incredible! One even gave me her own dinner when my special meal order wasn’t transferred due to a flight delay! She insisted and I was so grateful. That is going above and beyond! The issue I had with the flight was with Lufthansa support. I missed my connection due to a flight delay and they wouldn’t rebook online, only in person. This took a lot of time and visits to the airport waiting for a Lufthansa agent to arrive 5 hours later than posted and almost paying full-fare price for the new flights and refusal to add my special meal orders. It made for a challenging journey home and I didn’t feel valued as a customer.

Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.

They didnt chack the vise for Vietnam (they chaked but sad its was great and then when web had problem, NO Service they didnt unser my messes

Moderate carrier , one of the flight attendant crashed my leg with the food table and never bothered to apologia but give you a lecture about how to sit in your seat.

Boarding from T3 is a nightmare for the transfer to the aircraft.

No TVs are working, in my local busses also not work sometimes. Is the both are same,,

The Plane was very small.. domestic route will perfect not international

If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.

This was a smartwings operated flight. Flydubai is no longer value for money. Their prices are as high as emirates whereas delays, services and overall quality is as low as any other low cost carrier.

Second-row economy doesn't have leg space if you are 6 feet

Very helpful and welcoming crew, good food in fair quantities, enough space for the legs. Surprisingly good quality for a "lowcoster".

Take too much time to get cpnnection flight. Did not get enough time toget refresh even for going rest room it is not enough time. For wheelchaor person like me face too much trouble. Idont wish to go next time in emirat and fly dubai. Not sugest any senior citizon to fly with this.

Please can they offer actual food on the flights and not just snacks

They changed my checked in seat and when I requested the same seat they said it’s taken. I was not happy with that. I should be given the same seat I assigned when I checked in online.

Overall a very comfortable trip. Boarding process could have been more organized. The food could be better. Crew is excellent!

Staff was very pleasant. Flight was delayed but information on delay was not clear.