Homewood Suites by Hilton Albany Crossgates Mall

Each room comes with air conditioning, a work desk, a kitchenette, a flat-screen TV, free WiFi, and a private bathroom. There are also additional seating areas built into each room.

Guests can expect a substantial and excellent breakfast with a large selection, including real bacon, breakfast potatoes, and sugar-free syrup.

Yes, the hotel is pet-friendly, and the suites are spacious and very clean.

The hotel is very clean and comfortable, and the staff ensures enhanced cleaning and disinfection of high-touch surfaces.

The hotel offers a year-round, saltwater indoor pool, a fitness center, tennis courts, a basketball court, and a pool table for guests' leisure and fitness activities.

Guests appreciated the convenience of having a kitchenette in their rooms, allowing them to prepare their meals and snacks.

Some guests mentioned noise disturbances, especially from nearby nightlife venues. Light sleepers may want to request a quieter room location.

The hotel's proximity to the Crossgates Mall and various tourist destinations like the Albany Capitol Building and Albany Pine Bush Preserve make it an ideal base for exploring the area.

If traveling with pets, it's advisable to clarify the pet fees and any age restrictions for check-in to avoid unexpected charges or inconveniences.

Some guests experienced delays during check-in, with rooms not being fully prepared. It's recommended to ensure the room is clean and all amenities are available upon arrival.

Guests enjoyed the pool, fitness center, and pool table in the lobby. Take advantage of these amenities for relaxation and recreation during your stay.

To avoid potential crowds during breakfast, consider arriving early or later to ensure a more relaxed dining experience.

Several guests praised the helpful and friendly staff, particularly mentioning specific individuals. Engaging with the staff for assistance can enhance the overall experience.

Guests highlighted unexpected fees, such as pet fees and deposit requirements. It's advisable to clarify all potential additional charges before arrival.

If any issues arise during the stay, promptly addressing them with the staff or management can lead to effective resolutions and an improved experience.