Albany Car Rentals

Pick-up
Noon
Drop-off
Noon
Compare vs. KAYAK all | none

Albany car rental reviews and directory

Budget
budget
Car rental reviews:
Good (7.7, 11 reviews)
Car rental locations in Albany:
2 locations
Budget
Locations in Albany
1425 Central Avenue
+1 518 459 2609
737 Albany Shaker Road
+1 518 242 4450
  • 6.7
  • 7.5
  • 8.7
  • 7.8
  • 8.0
Recent reviews
8.4 Excellent
Nov 20 2015
Great
Pros: The car was great customer service in Albany was great
10.0 Excellent
Oct 15 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
2.0 Poor
May 30 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6. Also the cars maintenance light and change oil light was on the whole time.
10.0 Excellent
Jul 14 2016
Excellent
Pros: Service desk was excellent
10.0 Excellent
Jul 14 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
8.4 Excellent
Aug 9 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
4.8 Okay
Aug 9 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised. Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget. This added hours to the trip and cost a hotel room and a tire. When Budget was called they were of no help. After taking things into our own hands with AAA and Walmart, we were on our way. The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
10.0 Excellent
Aug 16 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service EXCELLENT EXPERIENCE
6.8 Good
Jul 24 2016
Great price, horrific local office.
Pros: Nice clean car and Kayak price.
Cons: Local office staff in Albany (at Sears) was utterly incompetent in every imaginable way.
9.6 Excellent
Aug 8 2016
Pros: Staff at agency was very friendly, process was quick, aside from there only being one person there to help multiple customers, but, again, the wait wasn't bad. Overall a good experience
Cons: location wasn't very clean, I noticed they were moving to a different space and that would help, their location when I piked up had tires all over and a mechanic shop in the back...at first I wasn't sure if I was in the right place.
Hertz
hertz
Car rental reviews:
Good (7.6, 5 reviews)
Car rental locations in Albany:
5 locations
Hertz
Locations in Albany
1 Research Circle
+1 518 456 1777
40 Lodge St
737 Albany Shaker Rd.
818 Central Avenue
+1 518 454 9701
East St Rensselaer
5184549701
  • 6.8
  • 8.8
  • 8.4
  • 6.4
  • 7.6
Recent reviews
10.0 Excellent
May 12 2016
Pros: All paperwork was ready when I arrived. In and out in about 15 minutes. My time is precious and this was a great experience.
7.2 Good
Apr 23 2016
Wreaked of Smoke
Pros: Were it not for the smoke smell, the car was fine. Fun little car to buzz around town in.
Cons: The car wreaked of smoke. I had to drive with windows opened, hit it with large amounts of Febreeze and leave windows opened during night to be able to tolerate the stench. I reported it when picked it up, but thought it would "air out" quickly. When I returned it. I was told "there isn't much we can do about it, people aren't supposed to smoke". Next time, I will absolutely refuse any car smelling of smoke.
9.2 Excellent
Jul 31 2016
Convenient pickup and dropoff
Pros: Pickup/dropoff very convenient--very flexible in terms of pickup time and dropoff was quick because there was a keydrop.
Cons: The price was a bit high
5.6 Okay
Aug 1 2016
Beware Pick Up and Drop Off Times
Pros: Staff was great. Car was fine.
Cons: Reservation was for Saturday 1p pick up and Sunday noon drop off. There was no warning at time of booking online that I could not return the car on Sunday to this location. So I had to pay an extra fee to return the car elsewhere. It's not a huge deal, but it's annoying. Mostly because I would have made my reservation elsewhere, and saved a few bucks.
6.0 Okay
Aug 12 2016
Felt pressured for upgrade
Pros: The vehicle was clean and drove well.
Cons: I felt pressured to upgrade the vehicle by the clerk. He stated they were short on the type of car I had chosen and prepaid for. He kept trying to up-sell me to the point where I caved because I was running late.
Enterprise
enterprise
Car rental reviews:
Good (6.4, 3 reviews)
Car rental locations in Albany:
3 locations
Enterprise
Locations in Albany
51 S. Pearl St./t.u. Center
+1 518 472 1111
737 Albany Shaker Rd
+1 518 785 7771
900 Central Ave
+1 518 453 6222
  • 6.0
  • 6.7
  • 6.7
  • 6.7
  • 6.0
Recent reviews
10.0 Excellent
Jul 13 2016
Great Service
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
2.0 Poor
Aug 2 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available. I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
7.2 Good
Aug 17 2016
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
Alamo
alamo
Car rental reviews:
Okay (5.8, 2 reviews)
Car rental locations in Albany:
1 location
Alamo
Locations in Albany
737 Albany Shaker Rd
+1 888 826 6890
  • 6.0
  • 6.0
  • 6.0
  • 5.0
  • 6.0
Recent reviews
2.0 Poor
Aug 15 2016
Alamo likes to scam the elderly
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father. First car broke down seven times. After much complaining...they agreed to give him another car. We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again! HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions. I think this type of behavior is unacceptable.
9.6 Excellent
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
Avis
avis
Car rental reviews:
Good (6.6, 2 reviews)
Car rental locations in Albany:
2 locations
Avis
Locations in Albany
1425 Central Avenue
+1 518 459 3179
737 Albany Shaker Road
+1 518 242 4440
  • 7.0
  • 7.0
  • 7.0
  • 6.0
  • 6.0
Recent reviews
3.6 Mediocre
Jul 19 2016
Rental was at wrong location
Cons: I specified the airport, but the app showed options at nearby locations as well without making that apparent. So we get off the plane and...no car. The experience got worse when the Avis attendant erroneously told me my car was at another location a half-mile away. Then after walking there and back for no car, she tried to pass it off as my fault for not knowing where my car was, ultimately at a mall location three miles away. Also, the car was old and smelled strongly like mildew.
9.6 Excellent
Jun 5 2016
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
Thrifty
thrifty
Car rental reviews:
Excellent (10.0, 2 reviews)
Car rental locations in Albany:
1 location
Thrifty
Locations in Albany
851 Old Albany Shaker Road
  • 10.0
  • 10.0
  • 10.0
  • 10.0
  • 10.0
Recent reviews
10.0 Excellent
May 31 2016
The staff was so friendly and helpful!
Pros: The customer service was great!
10.0 Excellent
Nov 14 2015
Pros: The price was great.
Dollar
dollar
Car rental reviews:
Good (8.0, 1 reviews)
Car rental locations in Albany:
1 location
Dollar
Locations in Albany
851 Old Albany Shaker Road
  • 8.0
  • 8.0
  • 8.0
  • 8.0
  • 8.0
Recent reviews
8.0 Good
Nov 12 2015
Good
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
Europcar
europcar
Car rental locations in Albany:
1 location
Europcar
Locations in Albany
Please Go To The National Counter
+1 888 826 6890
National
national
Car rental locations in Albany:
1 location
National
Locations in Albany
737 Albany Shaker Rd
+1 888 826 6890
Sunnycars
sunnycars
Car rental locations in Albany:
1 location
Sunnycars
Locations in Albany
859 Albany Shaker Road
26 travelers who rented a car in Albany gave the car agency they used an average rating of 7.5

Car Rental Locations in Albany

Albany
Close
Would you like to save as your currency permanently or for this visit only?
Close