Pros: Tiny little office attached to the Hilton downtown, directly on all main transit lines. Very nice staff.
Cons: Computers were down, but the staff did their best in a rough situation.
10.0 Excellent
Oct 9 2016
Streamlined return process
Pros: Clean car
Cons: Office location
8.4 Excellent
Jun 1 2017
Limiters too limiting
Pros: The price was definitely right, and though the online reviews showed otherwise, we have few complaints about the service on either on of the rental.
Cons: Hertz limited the cars top speed and top radio volume. In TX, where speed limits are high, we could barely keep up with the traffic. We had a long trip with plenty of podcasts etc. planned, but couldn't hear them above the road noise. What a pain!
2.0 Mediocre
Oct 22 2018
NEVER MADE THE RESERVATION!
Cons: I thought I booked this but when I arrived Hertz had no record of a reservation and I could not find a single email with a confirmation. Hertz said all they had was a compact which did not work. I ended up booking through enterprise in the airport. I REQUEST A FULL REFUND!
10.0 Excellent
Nov 15 2018
Fantastic everything
Pros: Service ... Phone & in person .. ppl were wonderful from beginning to end.. Helpful and attentive to my every need.. Absolutey great! I read some reviews that made me nervous.. Car was new and immaculate!
THANK YOU TO ALL
Cons: Nothing
10.0 Excellent
Nov 26 2018
Our Rental
Pros: We really loved the car! It was excellent.
Cons: Returning it!
8.0 Excellent
Dec 29 2018
would have been a good experience with better instructions
Pros: the car. the price is why i went to hertz in the 1st place. if i had had better pickup and dropoff information the process would have been very convenient. next time will be better. I liked that the employee did not give me a spiel about the additional coverage. Just asked if I wanted it or not.
Cons: pickup and drop off instructions for the location were either non-existent or not obvious. The address led me to a parking garage but after getting inside there were no directions to the office.
After dropping off, the employee said she needed the mileage so i had to go back in to the garage to get it off the car. If that were explained up front it would have saved me some hassle.
8.4 Excellent
Apr 27 2019
Pros: The heart of downtown location was pretty convenient.
Cons: More (helpful) staff, and easy drop off
4.4 Okay
Jun 7 2019
3rd Party rental
Cons: The clerk working the counter was surly and seemed bothered by completing our rental. When we exited the parking garage, it said we had to pay $48. My husband ran back to the office to see why, her response was, “just push the assistance button.” When asked why she didn’t tell us about this issue, she just shrugged. The inside of the windows were so dirty that we had to stop and clean them to drive safely.
Pros: The car was great customer service in Albany was great
6.0 Good
May 29 2017
Good service - hiccup with e z pass
Pros: Everything went well at pick up and drop off... convenient locations and service at both sites
Cons: EZ-pass was not reading properly, and we had issues at every toll because of this.
2.0 Mediocre
Jul 27 2018
Bait and switch
Pros: The van was nice
Pick-up and return was simple and easy
Cons: Got to the airport, and I was charged 4 times the amount quoted
I'm still working with Avis / Budget / Cars to get this resolved having to PROVE what I was quoted with a CONFIRMED reservation and CONFIRMED cost.
What a mess.
10.0 Excellent
Oct 15 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
2.0 Mediocre
May 30 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6.
Also the cars maintenance light and change oil light was on the whole time.
10.0 Excellent
Jul 14 2016
Excellent
Pros: Service desk was excellent
10.0 Excellent
Jul 14 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
8.4 Excellent
Aug 9 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
4.8 Okay
Aug 9 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised.
Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget.
This added hours to the trip and cost a hotel room and a tire.
When Budget was called they were of no help.
After taking things into our own hands with AAA and Walmart, we were on our way.
The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
10.0 Excellent
Aug 16 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service
EXCELLENT EXPERIENCE
Pros: Car was well equipped with blind spot detection, especially useful driving in Boston.
Cons: I had reserved a sedan but only SUVs and Mini-vans were available. When I said that I would not drive one of those types of vehicles, I was told that I would have to wait about half an hour. When I said that I would wait, within one minute a sedan was available. Interesting! This is similar to being seated at the worst table in a restaurant when there are no other people there. Is this common practice?
2.0 Mediocre
Aug 15 2016
Alamo likes to scam the elderly
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father.
First car broke down seven times. After much complaining...they agreed to give him another car.
We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again!
HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions.
I think this type of behavior is unacceptable.
9.6 Excellent
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
10.0 Excellent
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
10.0 Excellent
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
3.2 Mediocre
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
3.6 Mediocre
Nov 21 2016
Retribution From Alamo!!!
Pros: Nothing
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200.
I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call.
Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
10.0 Excellent
Jan 17 2017
Pros: Very pleased with my vehicle and the service. Will definitely pursue using this company in the future
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
4.8 Okay
Oct 4 2016
Pros: The people were friendly. Once at the location getting the car was quick. The car was nice.
Cons: No transportation provided from the airport. It cost me an additional $53 to get a cab. Never again!
8.0 Excellent
Oct 9 2016
Pros: How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.
Cons: The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.
8.4 Excellent
Oct 10 2016
Why do You keep sending surveys after I already fi
Pros: My quick pick up due to a phone I placed prior to coming.
Cons: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
9.2 Excellent
Oct 26 2016
Rental Team was Great
Pros: The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.
Cons: The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual.
A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
10.0 Excellent
Jan 4 2017
Pros: The staff were great. Helpful and professional.
10.0 Excellent
Jan 15 2017
Excellent customer service and value for the price
Pros: Received a free upgrade as my vehicle class was sold out
Free pick-up to the agency
Personable staff that actually treat you like a 'person' not solely a 'customer'
Cons: N/A
7.2 Good
Mar 14 2017
Pros: The car worked well. The staff were nice and made pick up and drop off easy.
Cons: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
8.4 Excellent
Aug 28 2017
Pros: The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots
Absolutely fantastic!!!!!
2.0 Mediocre
Aug 2 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available.
I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
10.0 Excellent
Sep 17 2016
Saved me $125
Pros: I usually use Enterprise as my corporate car rental account and the price seemed high. I went onto Kayak and the process was quick, easy, and showed all the different rental companies. By using Kayak's simple process I saved over $125.
8.0 Excellent
Sep 19 2016
Pros: The return was quick and efficient except the Kayak connection confused them.
Cons: The price.
10.0 Excellent
Oct 3 2016
Pros: Customer service was great.
Cons: Selection was only okay.
10.0 Excellent
Feb 26 2017
Pros: Price
Cons: All was great
5.6 Okay
Jul 17 2017
Pros: Did not have the car I reserved so I was "upgraded" to an SUV (Santa Fe) which was okay but disappointing
Cons: The car was not cleaned very well.
9.6 Excellent
Sep 20 2017
Albany to Norwalk
Pros: Cathy, at the Albany Avis counter, was vet caring, realizing I had just come from Florida, hurricane Irma
She was helpful in directions etc.
Cons: The car, was smaller than I thought and there was nothing much better available.
8.4 Excellent
Dec 6 2017
Quick drop off
Pros: Convenient, uncomplicated drop off process.
8.0 Excellent
Mar 22 2018
Pros: Quick, easy check in.
Cons: It was a covered car park; clean and comfortable aren't really relevant.
6.8 Good
Apr 17 2018
Counter personnel refused to serve me.
Pros: Great price on the car rental!
Cons: Laura at the rental counter simply refused to serve me. I had a reservation number. Didn’t matter—I was refused service. I went over to the budget counter and they were willing to rent me my car (apparently Avis and budget share the same computer system).
Canceled: Rental facility is *not* within the Albany airport as advert
Cons: Dollar claimed to be located within Albany airport, but in fact a shuttle is required to God knows where. Apparently this has been an ongoing problem at this particular location. We canceled and got a car thru Budget right by baggage claim (there's also Avis, Enterprise, Alamo, and others), but if it had been a busy weekend, holiday, etc. we may not have been as lucky.
8.4 Excellent
Oct 25 2019
Cons: The car windows were dirty on the inside.
2.4 Mediocre
Oct 31 2019
Pros: Staff was horrible and insulting. Have me the wrong car and also over charged me. The drop off point wash horrible with no overhang and so I got soaked in the rain.
8.0 Excellent
Nov 12 2015
Good
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
7.2 Good
Oct 19 2016
Cons: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)
7.2 Good
Oct 24 2016
Pros: Car and price were nice.
Cons: Pick up in Albany was poor.
4.8 Okay
Nov 29 2016
Car had a defective tyre
Pros: Roadside assistance staff very proactive and proposed various options to resolve problem.
Cons: Rental car was not safe to drive with a defective tyre. Complicated procedure for getting a replacement and due date extension places the burden of cost on customer.
6.8 Good
Feb 19 2017
Cons: Debris from last driver left in car. Hate having to wait for shuttle
2.8 Mediocre
Mar 4 2017
Dirty Car
Cons: Car smelled heavily of cigarette smoke.
Car lacked washer fluid
225 travelers who rented a car in Albany gave the car agency they used an average rating of 7.4
Car rental locations in or near Albany
Good to know
Most popular agency
Hertz
Most popular car type
Economy
Average price
$61/day
Good deal
$44/day
When to book a rental car in Albany
Average daily price per month
Rental car prices as pick-up date approaches
-1 day
-2 days
Top tips for renting a car in Albany
Like many cities in the U.S., Albany is best explored with a car. There simply is no better way to get around town, especially if you plan on going out and taking in the sights. For instance, if you are staying outside of downtown Albany and you want to get downtown, it is a simple 10 to 15-minute drive, but via public transportation it can easily take 30 or 40 minutes. This is especially the case at night when bus service slows down.
Planning on beginning your trip in Albany with a stop at the rental car counter? For travelers with flights landing at Albany International Airport, you will find the rental car offices located next to Baggage Claim and the cars themselves in the airport parking garage.
Albany’s downtown area is chock full of pedestrians and bikers. This is particularly the case during evenings in the summer when the weather is especially pleasant. During such times, jaywalking can become very common and traffic has to slow down as a result. This is also because Albany has a high density of attractions in the downtown area, so people often walk between them.
Rush hour in Albany, while not as severe as it is in New York City, can still pack a punch. The morning rush hour usually starts up at 6:00 a.m. and lasts until 9:00 a.m. The afternoon rush hour is when the real traffic builds up, though, and drivers are advised to avoid many of the major avenues and highways from 4:00 p.m. until 6:30 p.m., when traffic begins to die back down.
25% of our users found rental cars in Albany for $44 or less
Book your rental car in Albany at least 3 weeks before your trip in order to get a below-average price
Off-airport rental car locations in Albany are around 11% cheaper than airport locations on average
Standard rental cars in Albany are around 41% cheaper than other car types, on average
FAQs about renting a car in Albany
How much does it cost to rent a car in Albany?
On average a rental car in Albany costs $61 per day.
What is the most popular rental car in Albany?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type in Albany.
What is the cheapest car rental company in Albany?
In the past 72 hours, the cheapest rental cars were found at Avis ($26/day), Hertz ($26/day) and Enterprise ($30/day).
What is the best rental car company in Albany?
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Albany are Enterprise (8.9, 117 reviews), Alamo (8.8, 165 reviews), and Dollar (8.2, 64 reviews).
Which car rental companies are at the airport: Albany Intl airport (ALB)?
How much does a Economy car rental cost in Albany?
A Economy car rental in Albany costs $64 per day, on average.
How much does a Standard car rental cost in Albany?
A Standard car rental in Albany costs $63 per day, on average.
How much does a Intermediate car rental cost in Albany?
A Intermediate car rental in Albany costs $66 per day, on average.
What is the most popular rental car location in Albany?
In Albany, cars are most frequently rented at Hertz 40 Lodge St (1 miles from city center).
How much does it cost to rent a car for a week in Albany?
On average a rental car in Albany costs $425 per week ($61 per day).
How much does it cost to rent a car long term for a month in Albany?
On average a rental car in Albany costs $1820 per month ($61 per day).
What type of car is recommended for driving in Albany?
Albany’s streets are similar to many others in the Northeast in that many of them predate the automobile. As a result, the roads can often be winding and rather small, and because of this, smaller vehicles are recommended for would-be renters. Larger cars will fit on the roads, of course, but they may sometimes be tough to park, and you may have to stop to let others pass on the narrower roads.
What's the speed limit in Albany?
Drivers can expect speed limits ranging from 25 to 45 mph on residential streets and from 35 to 55 mph on larger urban roads. Highways and freeways in Albany, on the other hand, typically feature speed limits of 55 mph in urban areas and 65 mph in rural areas in between cities.
How are gas prices in Albany?
On average, drivers will pay about $2.60 per gallon for gas in Albany. This is right within the average for the state of New York, as gas is around $2.60 per gallon in New York City and $2.50 per gallon in Syracuse.
Where are the best places to park in Albany?
Parking garages are plentifully available in Albany and drivers should have no issue finding spots in them. Additionally, parallel streetside parking is highly available throughout the city. In general, drivers will find that streetside parking is predominantly popular in the less dense urban areas and peripheral residential areas of Albany.
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