Albany Car Rentals

Mon 2/27 Pick-up
Noon
Tue 2/28 Drop-off
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Albany car rental reviews and directory

Budget
Car rental reviews:
Good (7.2, 26 reviews)
Car rental locations in Albany:
2 locations
Budget
Locations in Albany
1425 Central Avenue
+1 518 459 2609
737 Albany Shaker Road
+1 518 242 4450
  • 6.8
  • 7.1
  • 7.8
  • 7.2
  • 7.2
Recent reviews
8.4 Excellent
Nov 20 2015
Great
Pros: The car was great customer service in Albany was great
10.0 Excellent
Oct 15 2015
Pros: Very very comfortable
Cons: I liked everything about this vehicle
2.0 Poor
May 30 2016
Cons: When we went to pick up our rental that we had reserved from kayak, the girl behind the counter put all my info in and the system would not let it go through. She informed us that they just had an update the night before and that there was no one she could call to help (her manager left her phone at work). There was nothing wrong with my card, ssn, or license I gave her. This was at 6am at the Albany, NY airport. We had to get to the GSP airport in South Carolina within the 24hour rental period. Since I nor my husband use any major credit cards, there was no other option than using the bank card that would not go through for whatever reason (I contacted my bank when they opened at 7 and they said nothing was wrong with the account). We ended up having to contact my Grandmother to come all the way back to the airport (we were in NY for my Grandfather's funeral) so she could pay using her major credit card and then adding me as a driver. By this time it was 730am. By this time my Husband was pretty frustrated about the whole thing. And we were dealing with a different guy behind the counter that had just got to work at 7 (Phil). Phil was not very patient or professional behind the counter. When we finally paid with my grandmothers major credit card he didn't even give us till the next day at 730am for the rental. He left it at the original reserved time of 6am. Because of that we ended up taking the car back to SC at 2 in the morning rather than just taking it home and returning it in the morning because we weren't sure we could be up by 530am to take it back by 6. Also the cars maintenance light and change oil light was on the whole time.
10.0 Excellent
Jul 14 2016
Excellent
Pros: Service desk was excellent
10.0 Excellent
Jul 14 2016
Great car, great service
Pros: New and good quality vehicle, good service from Budget at pick-up and return. We had the car for four weeks and it was fantastic. Great daily rate, too.
8.4 Excellent
Aug 9 2016
Phone customer service was terrible
Pros: I got different answers at different times I called. They would not call the location and would not let me call them and gave in correct info and were rude.
4.8 Okay
Aug 9 2016
Pros: Nice minivan but not an equivalent to a Chrysler T&C as advertised. Budget did take money off the rental for our grief.
Cons: Immediately after leaving on the trip the tire light came on. The tire had a nail in it. We had to replace the tire after many calls to Budget. This added hours to the trip and cost a hotel room and a tire. When Budget was called they were of no help. After taking things into our own hands with AAA and Walmart, we were on our way. The van was filthy, with bloody tissues in the pockets, cupcake wrappers in the van. Where we picked it up in an airport parking garage it was dark and you could not see well enough to see these.
10.0 Excellent
Aug 16 2016
Pros: They were very helpful with changes due to airline cancelations very pleased with customer service EXCELLENT EXPERIENCE
10.0 Excellent
Sep 12 2016
Great value
Pros: quick pickup and good value
Cons: XM only played one pop channel
10.0 Excellent
Sep 13 2016
Pros: Quick easy pick up with no lines.
Hertz
Car rental reviews:
Excellent (8.2, 18 reviews)
Car rental locations in Albany:
3 locations
Hertz
Locations in Albany
40 Lodge St
+1 518 434 6911
737 Albany Shaker Rd.
+1 518 456 1777
818 Central Avenue
+1 518 454 9701
  • 7.9
  • 8.7
  • 8.6
  • 8.0
  • 8.1
Recent reviews
9.6 Excellent
Sep 29 2016
Great value in Downtown Albany
Pros: Tiny little office attached to the Hilton downtown, directly on all main transit lines. Very nice staff.
Cons: Computers were down, but the staff did their best in a rough situation.
10.0 Excellent
Oct 9 2016
Streamlined return process
Pros: Clean car
Cons: Office location
9.6 Excellent
Sep 4 2016
"Awesome"
Pros: Easy to deal with and rental agents went out of the way to please, plus the GMC Yukon was top notch way more then I expected for the price I paid.... Hundreds less the everyone else...
Cons: Nothing not to like
10.0 Excellent
Oct 14 2016
Good customer service
Pros: Car was ready. No line at the counter. Handled the paperwork quickly and had me on my way.
10.0 Excellent
Oct 22 2016
Easy pick up and drop off
Pros: Great car comfortable
Cons: Charged if a spouse wanted to drive the vehicle
5.6 Okay
Oct 23 2016
Watch out for insurance scam via Kayak
Pros: Car was fine
Cons: Watch out ordering the insurance coverage. Ordered insurance because we were traveling in a large Urban area. Arrived to get car and they insisted that no insurance was ordered. So added it. Come to find out the insurance via Kayak is via a 3rd party, so they sell you the insurance again at the counter. So I got double charged for the insurance. WATCH OUT FOR THIS!!
10.0 Excellent
Oct 29 2016
Exactly what it should have been
Pros: Rental and return were easy and seamless. Car was exactly what was rented and price was good.
6.4 Good
Jan 29 2017
Fast \ not so friendly
Pros: Fast pickup and drop off but not very friendly at counter or the garage.
9.6 Excellent
Jan 30 2017
Pros: I liked the vehicle. But what I really liked was that they voluntarily shaved some off the final bill because I had used so little fuel. I had prepaid for gas so I wouldn't have to find a gas station when I returned the car.
Cons: The wait at the counter was long, about 20 minutes.
2.0 Poor
Feb 14 2017
Ride at counter
Pros: Nothing
Cons: I prepayment for an SUV because of snow storm. Guy at counter says can't rent you a car and sends me away. Had to pay double at Alamo.
Enterprise
Car rental reviews:
Excellent (8.4, 14 reviews)
Car rental locations in Albany:
3 locations
Enterprise
Locations in Albany
51 S. Pearl St./t.u. Center
+1 518 472 1111
737 Albany Shaker Rd
+1 518 785 7771
900 Central Ave
+1 518 453 6222
  • 8.3
  • 8.4
  • 8.4
  • 8.4
  • 8.3
Recent reviews
10.0 Excellent
Jul 13 2016
Great Service
Pros: Pick-up and drop off were both quick and hassle free. Location was offsite from airport and they called me a cab which arrived promptly to take me to the airport.
4.8 Okay
Oct 4 2016
Pros: The people were friendly. Once at the location getting the car was quick. The car was nice.
Cons: No transportation provided from the airport. It cost me an additional $53 to get a cab. Never again!
8.0 Good
Oct 9 2016
Pros: How quick I was able to leave with the vehicle after calling and letting them know I was in a hurry.
Cons: The vehicle its self wasn't my favorite. I had wanted a car. I drive a jeep so I didn't think it'd be that bad but it was like a bubble.
8.4 Excellent
Oct 10 2016
Why do You keep sending surveys after I already fi
Pros: My quick pick up due to a phone I placed prior to coming.
Cons: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
9.2 Excellent
Oct 26 2016
Rental Team was Great
Pros: The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.
Cons: The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual. A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
10.0 Excellent
Jan 4 2017
Pros: The staff were great. Helpful and professional.
10.0 Excellent
Jan 15 2017
Excellent customer service and value for the price
Pros: Received a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'
Cons: N/A
2.0 Poor
Aug 2 2016
Enterprise Employee states KAYAK has no clue if ca
Cons: Reserved an Enterprise Car Rental for the following day with a pick up time of 9:00 am, using KAYAK. I received a call from Enterprise at 7:30 am (the morning I was going to pick up the car) informing me that a car would not be available until the afternoon. The Enterprise Employee told me that KAYAK has no clue if cars are available. I had an appointment that I could not miss. I spent the next hour and a half on the phone, trying to rent a car and ultimately had to borrow a car from a family member.
7.2 Good
Aug 17 2016
Cons: Drove about 60 miles from Albany, got a flat, called customer service(roadside assistance ), told it wouldbe $65 for someone to come out...and that was to just put the spare on, not a new tire. I said i can put the spare on myself. Then was told had to drive back to albany to get a new car. Got back to Albany and find out that if I had the roadside assistance (wasn't mentioned or offered at pickup ) they would have brought a new vehicle to me. Not a good experience.
10.0 Excellent
Sep 13 2016
Nice and easy does it
Pros: No waiting in line, friendly employees
Thrifty
Car rental reviews:
Excellent (8.2, 9 reviews)
Car rental locations in Albany:
1 location
Thrifty
Locations in Albany
851 Old Albany Shaker Road
+1 877 283 0898
  • 8.2
  • 8.6
  • 8.2
  • 8.4
  • 8.4
Recent reviews
10.0 Excellent
May 31 2016
The staff was so friendly and helpful!
Pros: The customer service was great!
10.0 Excellent
Nov 14 2015
Pros: The price was great.
8.0 Good
Sep 29 2016
Slightly above average
Pros: Pickup was free of hassles and relatively smooth. Pretty good value.
Cons: Rep at pickup in Latham didn't seem to know what he was doing and had to wait for help from another employee. Car had exterior marks and a cigarette burn on the front passenger seat.
7.2 Good
Oct 11 2016
Hidden costs
Pros: Mo and the crew are great. Like really fantastic customer service. They were awesome.
Cons: The only thing, and it wasn't their fault, was that suddenly there were taxes that were not listed in the reservation. That's shitty. All of a sudden they announced higher airport taxes, even though the thrifty is off-airport. I know they are just going based on the computer, but thrifty needs to fix that. It's a super shitty feeling as a customer to budget a certain amount of money and find out you are paying more
10.0 Excellent
Oct 11 2016
Pros: really helpful staff at the facility
7.6 Good
Nov 8 2016
Albany Rental
Pros: Value
Cons: Offsite pick up
10.0 Excellent
Dec 11 2016
Pros: Staff at the rental office at the Albany, NY office were very pleasant and helpful. They treated you not just as a customer but as a friend. I would rent again there-even though you have to be driven to the office-because of the staff.
6.0 Okay
Feb 10 2017
Cons: was not told of a fee for early drop-off. customer service not at all helpful
4.8 Okay
Feb 24 2017
Pros: car was not a good performer, loud noise, no perkiness.
Cons: stop asking for gas receipts when doing drop off, just look at the tank level while car is on . Customers shouldn't have to show you a receipt, this is too much intrusiveness and it wastes time
Alamo
Car rental reviews:
Good (7.3, 8 reviews)
Car rental locations in Albany:
1 location
Alamo
Locations in Albany
737 Albany Shaker Rd
+1 888 826 6893
  • 7.3
  • 7.8
  • 7.5
  • 7.0
  • 7.0
Recent reviews
2.0 Poor
Aug 15 2016
Alamo likes to scam the elderly
Pros: There was no redeeming quality of this sad business.
Cons: This was a three day rental. I booked this for my 84 year old father. First car broke down seven times. After much complaining...they agreed to give him another car. We paid for a midsize...he drove a fiat stick shift. I'm sure my Dad didn't complain about the stick...he owned one for years, but he's 84...come on guys...use common sense...oh and that little bitty car was cheaper so there should be some money coming back right? Think again! HIS $98 dollar three day rental where he was downgraded and had to deal with a car with severe mechanical problems cost $250.00. He complained and they dropped it down to $150. So a 50% increase over the agreed upon contract for a downgrade and a car in unless than safe conditions. I think this type of behavior is unacceptable.
9.6 Excellent
Aug 21 2016
Pros: Great price for a last minute reservation! Pickup attendants were very helpful!
Cons: I would have liked if they would have asked if I'd prefer a vehicle with Bluetooth. Also, the gas tank was 3/4 full when I picked it up, but the paperwork said it was full. The pickup attendants were very helpful with making both of these adjustments for me.
10.0 Excellent
Aug 28 2016
Great suv , affordable price
Pros: Very good experience
10.0 Excellent
Sep 6 2016
Pros: Great experience! I found ALAMO very professional.
3.2 Mediocre
Sep 19 2016
Rental of last resort
Pros: Drop off customer service in Montreal (airport) was good, efficient.
Cons: Slow customer service at Albany, NY (airport), no car options. Was given the smallest possible Economy category car, despite paying the higher rates for a different drop off. Driver's seat headrest was not in place (in the back seat), which is a security problem. Trunk barely fit a tote bag. Customer service on the phone was terrible; had to call twice to talk to someone. Finall spoke to someone only to get charged a whole day for returning the car 1.5 hours late (although the rental agreement listed an hourly rate)!
3.6 Mediocre
Nov 21 2016
Retribution From Alamo!!!
Pros: Nothing
Cons: I rented a car in Albany, NY on November 7th. I was on an Emergency Trip to help my brother who has a brain tumor and didn’t know my exact plans so I rented it for a week and thought I’d drop it off at Newark. It turns out I then had to go to Florida to care for my parents who are in their late 80s. I ended up getting a flight from Westchester Airport 4 days early on Thursday Nov 10th. Upon dropping the car off I was informed the total bill would be over $600 and not the original $200. I was appalled and walked into the terminal to speak with the Manager Mark Hirsch. He was quite nasty and said there was nothing he could do. I asked him to contact the corporate office. The corporate office told him the Albany office would need to handle this. He called several numbers at the Albany office but was unable to reach anyone. He eventually sent an email to the Albany Manager and told me to expect a phone call. I never received any call. Upon arriving home last Thursday I then received a Fed Ex letter from your damage department claiming I had damaged the car. I did not damage the car. Your office claims I was told about the damage upon there return; I was not. It seems obvious to me this damage claim is a thinly veiled retribution.
10.0 Excellent
Jan 17 2017
Pros: Very pleased with my vehicle and the service. Will definitely pursue using this company in the future
10.0 Excellent
Feb 12 2017
Pros: Staff were great.
Avis
Car rental reviews:
Excellent (8.5, 6 reviews)
Car rental locations in Albany:
2 locations
Avis
Locations in Albany
1425 Central Avenue
+1 518 459 3179
737 Albany Shaker Road
+1 518 242 4440
  • 8.7
  • 8.7
  • 8.7
  • 8.3
  • 8.3
Recent reviews
3.6 Mediocre
Jul 19 2016
Rental was at wrong location
Cons: I specified the airport, but the app showed options at nearby locations as well without making that apparent. So we get off the plane and...no car. The experience got worse when the Avis attendant erroneously told me my car was at another location a half-mile away. Then after walking there and back for no car, she tried to pass it off as my fault for not knowing where my car was, ultimately at a mall location three miles away. Also, the car was old and smelled strongly like mildew.
9.6 Excellent
Jun 5 2016
Pros: staff at drop off called and let me know i had left my wallet in the car, sevral notifications went out in a very short time. It was vry helpful.
10.0 Excellent
Sep 17 2016
Saved me $125
Pros: I usually use Enterprise as my corporate car rental account and the price seemed high. I went onto Kayak and the process was quick, easy, and showed all the different rental companies. By using Kayak's simple process I saved over $125.
8.0 Good
Sep 19 2016
Pros: The return was quick and efficient except the Kayak connection confused them.
Cons: The price.
10.0 Excellent
Oct 3 2016
Pros: Customer service was great.
Cons: Selection was only okay.
10.0 Excellent
Feb 26 2017
Pros: Price
Cons: All was great
Dollar
dollar
Car rental reviews:
Good (6.8, 5 reviews)
Car rental locations in Albany:
1 location
Dollar
Locations in Albany
851 Old Albany Shaker Road
+1 866 434 2226
  • 7.2
  • 7.2
  • 7.6
  • 4.4
  • 7.6
Recent reviews
8.0 Good
Nov 12 2015
Good
Pros: Good. Nice that it has a shuttle seevice to airport took under 5 minutes. Nice customer service.
Cons: You can't see the sign for the rental office when coming down the main road. Need more signs!
7.2 Good
Oct 19 2016
Cons: I had asked for a small SUV, and when I checked in that's what I was told we'd have. At the very last minute (after 1:00am!), I was given keys to a Dodge Durango, not a small SUV. I didn't want to take that big a car into cities and parking garages. Luckily, the next morning I was able to exchange it for a much better, smaller, and updated Ford Escape. I also did not receive a clear explanation of a waiver of the toll transponder (I must have thought i was waiving the additional insurance coverage). Therefore I've been charged a hefty "administrative' fee for going through a $1.00 toll - I'm pretty sure if I'd had the rules and consequences described to me, I'd have taken the option to pay for the transponder. It seems like a tricky way for the company to make extra money. (This took place in Albany, not Latham.)
7.2 Good
Oct 24 2016
Pros: Car and price were nice.
Cons: Pick up in Albany was poor.
4.8 Okay
Nov 29 2016
Car had a defective tyre
Pros: Roadside assistance staff very proactive and proposed various options to resolve problem.
Cons: Rental car was not safe to drive with a defective tyre. Complicated procedure for getting a replacement and due date extension places the burden of cost on customer.
6.8 Good
Feb 19 2017
Cons: Debris from last driver left in car. Hate having to wait for shuttle
National
national
Car rental locations in Albany:
1 location
National
Locations in Albany
737 Albany Shaker Rd
+1 888 826 6890
Sunnycars
sunnycars
Car rental locations in Albany:
1 location
Sunnycars
Locations in Albany
859 Albany Shaker Road
86 travelers who rented a car in Albany gave the car agency they used an average rating of 7.8

Car Rental Locations in Albany

Albany
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