Albany Car Rentals

Pros: Staff was great. Tried hard to get me into the right vehicle.

Cons: Car was dirty, small and old.

Cons: This is a offensive. I sent an email yesterday to say that you allowed me to book a car through your site for pick up from this location at 7PM . The location closes at 7 so I had to book a second car and get another cab to take me there. That's 2 down-payments through Kayak. Not great service there

Cons: It was very difficult to find the location. It was not possible to call directly for information about where they were and when I did find the written description of location in mall it was inaccurate (also on mall map). Said there would be ezpay in car but the box was empty when I went to pay tolls.

Bait and switch

Pros: The van was nice Pick-up and return was simple and easy

Cons: Got to the airport, and I was charged 4 times the amount quoted I'm still working with Avis / Budget / Cars to get this resolved having to PROVE what I was quoted with a CONFIRMED reservation and CONFIRMED cost. What a mess.

Never rent a car here

Cons: This was the worst car rental experience ever, I will never use Budget again and I advise you avoid the Albany off airport site at all costs. I could list the entire horror story but will file a complaint directly with Budget, I suggest that anyone who wants to save themselves some stress and heartache rent somewhere else

Slow as molasses service

Cons: The problem with Budget rent a car in 131 Colony Center Albany is that the office is hidden inside a big mall and there is no signage outside or inside the mall to help you find it. If you call the “local number” it sends you to a computer system and even there if you eventually speak to a person,!that person knows nothing about this specific location. We drove in an Uber around and around the perimeter of the (big) mall looking vainly for any Budget sign. Inside the mall was no better. Eventually I had to go in to the mall administration offices to ask where was Budget rent a car to be directed to their office. Unfortunately then the wait really began, because there was only one attendant who slowly processed each customer and hen took them outside to their car, leaving the office empty and he growing line of annoyed people alone. The phone rang in the office, unanswered, continuously.I waited an hour to collect the car that I had rented on line in advance. That was time standing in line iAFtER I found the rental office, and probably spent 30 minutes also trying g to find it. When it was time to return the car, it was easier to find the office but again there was again a long line of frustrated people and the same single attendant slowly serving them, I was able to leave the keys and the car and go in a hurry to the airport, but could not stay for the car return check. The car itself was fine. The problem is finding the location which has no signage inside or out and understaffing. No one answers the telephone, and the exceptionally slow service once you get there is maddening