Tru by Hilton Albany Crossgates Mall
1651 Western Avenue, Albany, NY 12203, United States
+1 518 704 4010
Cheapest
rate per night
8.7
Excellent
based on 258 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Hotels.com | $100 |
| KAYAK | $115 |
| Hotwire | $117 |
Good to know
Value for money |
8.3 |
|---|---|
Distance to city center |
5.8 mi |
Location rating |
9.1 |
Rooms
King Rooms
$100+
Bed type
Provider
Nightly
King bed
$100
per night
King bed
$117
per night
King bed
$117
per night
King bed
$122
per night
Unknown
$136
per night
Queen Rooms
$115+
Bed type
Provider
Nightly
Queen bed
$115
per night
Reviews
Pros
| "Bed and pillows were amazing!" | (in 5 reviews) |
|---|---|
| "The facility was clean and orderly." | (in 10 reviews) |
| "Staff were friendly and very attentive." | (in 22 reviews) |
Cons
| "Bed and pillows were horrible!" | (in 4 reviews) |
|---|---|
| "Unhappy with the soap dispensers." | (in 4 reviews) |
| "No calls from hotel after several Emails." | (in 9 reviews) |
Traveler rating
73
30
13
4
1
Time of year
Traveler type
Show reviews that mention
+
| friendly staff | in 57 reviews |
|---|---|
| nice room | in 57 reviews |
| got to our room | in 51 reviews |
| breakfast was good | in 44 reviews |
| hotel in new | in 27 reviews |
| bed was very comfortable | in 19 reviews |
| soap dispensers | in 16 reviews |
| clean and modern | in 10 reviews |
| location to mall | in 7 reviews |
| basketball court | in 2 reviews |
-
ExcellentDec 20199.1
Clean, great staff, and not too bad for the price. Love that the mall was close by. Lots of places to eat near by. Love the free parking, free breakfast, and free WiFi.
Had a room with a king size bed. The room was a little small but very modern minimalistic feel.
-
ExcellentMar 20199.1
very comfortable bed, friendly, helpful staff
we had some noisy travelers around us. i heard another guest’s alarm clock going off.
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About
Overview
Find Tru fun at our spirited Tru by Hilton Albany Crossgates Mall hotel. Our prime location is within walking distance to Crossgates Mall and a short drive to SUNY, Downtown Albany and Albany International Airport. Our efficient rooms are uniquely Tru with large comfortable mattresses, free WiFi and a 55-inch TV with 150 channels. From healthy to indulgent, our free ‘Build your Own’ Breakfast toppings bar is all about choices - featuring 30 sweet and savory toppings for cereal, bagels, yogurt and more. Grab snacks, drinks, light meals and single-serve wine and beer in the 24/7 market. Work, play, lounge and eat in the four-zoned lobby. Cozy up with a book in the semi-private alcoves, shoot some pool with fellow travelers, reenergized in a fully equipped fitness center, or take a dip in the indoor pool. Affordable travel now comes with unexpected things – like certainty.
Hilton
Features
8.7 Excellent
based on 258 reviews
8.9
Cleanliness
8.8
Comfort
8.9
Staff
8.3
Value for money
Check in |
3:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Free Wi-Fi
Business center
Wi-Fi available in all areas
Daily housekeeping
Increased accessibility
Fax/photocopying
Linens
Towels
Grill
Fire extinguisher
Seating area
Elevator
Laundry facilities
Flat-screen TV
Laundry service
Meeting/Banquet facilities
Mini-market on site
Free toiletries
Shampoo
Heated pool
Shared lounge/TV area
Smoke alarms
Heating
Contactless check-in/check-out
Face masks for guests available
Physical distancing in dining areas
Board games/puzzles
Physical distancing rules
First-aid kit
Indoor pool
Snack bar
Alarm clock
Key card access
CCTV in common areas
Allergy-free room
No smoking
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Express check out
Body soap
Hairdryer
Fitness center
Screens or physical barriers placed between staff and guests in appropriate areas
Tea/coffee maker
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Air-conditioned
Toilet
Guest accommodation is disinfected between stays
Toilet paper
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Free airport shuttle
Clothes rack
Trash cans
Complimentary breakfast
Free Internet
TV
Pets not allowed
Free parking
Picnic area
Conditioner
Staff follow all safety protocols as directed by local authorities
Desk
Vending machine (drinks)
Pool table
Vending machine (snacks)
Private bathroom
24hr front desk
Storage available
FAQs when booking at Tru by Hilton Albany Crossgates Mall
Does Tru by Hilton Albany Crossgates Mall have special cancellation policies due to coronavirus (COVID-19)?
Where is Tru by Hilton Albany Crossgates Mall located?
When is check-in time and check-out time at Tru by Hilton Albany Crossgates Mall?
Does Tru by Hilton Albany Crossgates Mall offer free Wi-Fi?
Does Tru by Hilton Albany Crossgates Mall offer free parking?
Does Tru by Hilton Albany Crossgates Mall offer free airport shuttle service?
How far is Tru by Hilton Albany Crossgates Mall from the airport?
Can you bring pets to Tru by Hilton Albany Crossgates Mall?
Does Tru by Hilton Albany Crossgates Mall have a pool?
Photos
All Photos
01 of 34
Reviews about Tru by Hilton Albany Crossgates Mall
“The place was very nice and a good value”
“I felt as comfortable and safe as if I was at my own house. I give this hotel one of the better places I ever stayed. Thank you for your wonderful hospitality experience ever The added breakfast menu and free meal we tasted.”
“It was very modern to the point of feeling sterile and cold. Had to wear mask on the pool area and since it’s so unbelievably hot in there already, it was almost impossible to breathe. Not really a comfortable place in my opinion but great location for sure”
“Clean, comfy”
“Hotel is located directly off the NYS Thruway and Northway providing easy access to area attractions, shopping and restaurants.”
Property safety measures
Tru by Hilton Albany Crossgates Mall has implemented the following measures:
Heightened sanitation
Daily cleaning, increased availability of sanitation products.
Social distancing measures
Lobbies with safe social distancing.
Streamlined check-in and check-out.
Minimal contact with hotel personnel and other guests.
Location
Most Popular Landmarks
- Albany Pine Bush Preserve 2.3 mi
- Washington Park 4.6 mi
- Albany Institute of History and Art 5.2 mi
- New York State Museum 5.3 mi
- New York State Capitol 5.3 mi
- Erastus Corning Tower 5.4 mi
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