Alexandria Hotels

Pros: The location was perfect for us. The front dest was very efficient and welcoming.

Cons: The pillows, bed smelled like the previous guest had been eating snacks in bed, perhaps Doritos.

Pros: Loved the water park. My 5-year-old nephew was over the moon playing there. The room was spacious, and the food in the on-site restaurant was good.

Cons: I stopped by the bar to grab a drink after the water park play and although there were people there, there was no bartender for the longest time. I waited 15-20 minutes for service, but when she did arrive, she was very friendly and competent.

Pros: Love the location! Beautiful views and plenty of things for the kids to do.

Cons: Needs updating and better air conditioning in the rooms.

Pros: Check in was timely and location close to wedding venue.

Cons: I am not a penthouse suite nor a 5* only traveler. What I need is a CLEAN room and acceptable service at a eating facility. Arrowwood offered neither of these. What I experienced this past weekend is totally unacceptable. Upon checking into my room, I found many cobwebs hanging from the ceiling, beer bottle caps and sun flower seed shells on the floor. Another family member found cracker crumbs in the bed upon pulling the bed covers back. The outdoor patio service was "not present". Upon staffing for the summer, the facility is fully aware that students will be returning to school mid August. Knowing this wouldn't you have a plan in place for additional staff? Our table of six had to go up to the bar, order our own food, get our own water pitchers etc. The entire patio was a wasp haven and we had babies at our table. Wouldn't you have this under control with an exterminating service? Having booked this online the manager claims he could not refund my money and wanted to give me a free nights stay. That is also UNACCEPTABLE. I would not return unless the property had a full renovation. This is not an exaggeration in any way.

Pros: Very friendly staff

Cons: The bathroom floor/shower stall was very slippery.

Pros: The room was large and neat

Pros: Room was clean, on the first floor facing the parking lot which I prefer. 2 entrances with my room about in the middle. Plenty of restaurants & shopping near by. Staff was efficient on check in and out. Breakfast was available 6 am to 10 am. Good coffee!!

Cons: The frontage road entrance was torn up with construction and one way only. It was a chore to get to the hotel from the main road. Had it been rainy, might of been extremely difficult to go down this dirt road. Clean vehicle won't stay clean very long.

Pros: Staff was extremely friendly.

Cons: Noisy - conversations in hall and other rooms easily heard Bathroom extremely small

Pros: Firm comfortable beds, very nice pool area

Cons: The eggs at the continental breakfast could have been warmer.

Pros: pool

Pros: I like the fact they serve a continental breakfast. You can grab something quick in the morning.....or not, and be on your way with the rest of your day.

Cons: It was all just very pleasant!!

Pros: The theme in the room was cool. The staff were helpful and friendly.

Cons: The beds were not too comfortable. The parking was not sufficient for to accommodate all guests. We were unable to park in a parking spot. Some of the spots were taken up by boats.

Cons: I really dislike the mold in the bathroom ! The mattresses are all worn out and need to be replaced ! The alarm clock is not any good and we asked if we could have a replacement and we were told we could and we never did get that ! The breakfast is one of the worst I have ever seen ! There was just an overall feeling of uncleanliness in the whole place ! The worker parks right in front of the building so it's very difficult to get into the check-in. The pool needs a desperate cleaning . The workers were friendly

Pros: Location was good.

Cons: Hot tub was luke warm night one, then got the next (good hot). Bed was not comfortable. Breakfast was not good (bad coffee, limited options). Wifi did not allow streaming of Netflix/normal use of Internet. Towels were ripped/ratty.

Pros: Very clean. Pleasant employees.