Cons: $25 charge if the car is not vacuumed on return. VACUUMED? We made the reservation through Kayak and had to use a debit card when it was time to pick the car up. The account had several thousand dollars in it, so money was not an issue, nor was the several hundred dollar deposit. THE PROBLEM: They also do a credit check when paying with a debit card, and if your credit score is low (which is the case with MOST people who are paying with a debit card) - they will deny you the reservation AT THE MOMENT OF PICK-UP. We needed the car to continue on for a five day vacation and all other St. Cloud sites were OUT of rental cars. We were OUT OF LUCK, and had to cancel the rest of our vacation travel plans because we did NOT have another car rental. Thanks for NOTHING Budget. Your policies ruined our vacation! :(
Pros: Enterprise staff was friendly and knowledgeable. They went the extra mile in terms of expediting the pick up of our rental. Vehicle was clean inside and in great working condition. No surprise charges at the end; all as promised/outlined in initial agreement.
Pros: The people at the office in St Cloud were very nice. They even drove me and my kids over to Enterprise so that I could get a car from them.
Cons: I didn't get notified until a couple of hours before I was supposed to pick up the car that no car was available. The best they could do was give me a refund and leave me stranded with 3 kids in a city that was not my final destination where I didn't know anyone. I had to pay $300 more to get a car with another agency and they wouldn't even try to help with that. I will NEVER rent from Hertz again.