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Staff was very nice and accomodating. Everything was very Clean. Breakfast was great! We will definitely use this hotel again.
My husband and I enjoyed the stay here. Everything was very clean, the front desk staff were very pleasant and accommodating. The hotel is definitely close to TONS of shopping and dining experiences. Because it is located close to our family in the northern suburbs, it's a great place for us to stay when we go up for a long weekend.
The Hotel was Gorgous! The stafff was very warm, welcoming and accomadating. our suite was beautifully located and white-glove clean! Breakfast was always early adn on time. And they always kept snacks, drinks and cold items available through out the day and night! Which was great since my child and I both need to eat every 2-4hrs. The restaurants were located close by for comfort, and delivery was certainly fast! I can't wait to stay at another Holiday Inn and Suites! They are worth the money, and there is alot of comfort to be had by staying here! I absolutely adored the indoor swimming pool! Especially since the weather outside wasn't conducive for pool weather! The beds were just a little firm. 98% Satisfaction from this Holiday Inn and Suites visitor!
Loved staying here. The price, location, breakfast, cleanilness, and staff was one of the best hotels we've stayed at. The lobby was great to come back and have a cup of tea in front of the fireplace and have a cozy conversation. The indoor heated pool was fun, only thing is the temperature on the hot tub was way too hot. The breakfast had all the normal cereals, muffins, toast, muffins, fresh fruit, yogurt, milk, juice and so on... but they also had either scrambled eggs or mini omletes, biscuits & gravy and a either sauasge or bacon. Overall it was a great experience nad we'll staying there again in December 2011.
The entire property was clean. The Staff was great. The breakfast was great for a continental breakfast. There was plenty of shopping and food choices nearby.
The hotel was under a bit of construction, but was still very clean and the staff was great.
Good value for the accommodations. Convenient location.
Nice hotel,, in a good location. no complanits here!
The hotel was in a small town but surrounded by all the amenities I needed and close to everywhere I wanted to go. The service was friendly, the room was clean, the breakfast was great and we even had internet access and print access. I had a chance to work out in the gym and at night, the sliding entry doors don't open without a hotel room access key or the hotel staff opening the door for you.
Our room was clean and comfortable. Hotel staff was very friendly and helpful. Breaskfast was included with eggs and sausage plus the rest of the regular continental breakfast items.I would stay again.
It was clean and comfortable. Good value for the price No refrigerator in room
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Booked a King bed room, but upon arrival was told it was unavailable.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
The bed was really comfortable and the thermostat had a large range for comfort. It was nice that the tv swiveled. The shower curtain had dark dirt spots in a few places. One of the towels also had what looked to be makeup spots all over. Get to my room was always challenge because there would be 4 to 5 house cleaning carts in the hall. The stairways were dingy and disgusting, especially the north west stair way. That was never adequate help at the front desk and always a line. The overall feel of the hotel was gross, outdated, and very poorly maintained. I will definitely not be staying there again!
Location, service, cleanliness, WiFi Speed, Breakfast and evening snack options Very uncomfortable beds, bad placement of beds with respect to the ACs
Great place big rooms frigde stove sofa very nice. Bed bit uncomfrtible but very clean.
Rooms are clean and updated,
Staff was very friendly, the hotel was very updated, beds were comfortable, everything was so clean and smelled nice, spacious rooms, everything you need. Would be nice if it was closer to Chicago, no microwave, pillows weren't great.
Staff was terrible and there rooms had tons of issues with it
No safe in the room
Enjoy the breakfast, staff very accomodating People not cleaning up after their children. Carpets are festooned with food. Staff cleans afterwards but this limits where we could sit. Don't want scrambled eggs on my shoes. Clean up after yourselves!
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
Very dirty and uncomfortable. Would not recommend.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down. We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
Quiet No cookie
Easy friendly check in.
Coffee but no coffee maker. No fridge.
Cozy place w/ free breakfast! The bed a kind of hard and the pillows were not that great and the bathroom was small!
I booked a week ahead and upon arrival was told they no longer had a room for me. They put me in a "motel" down the street. I was traveling for business and packed light, did not pack everything I needed due to the amenities at a Hyatt, which they did not have at the place they put me up in. I paid $110 more than the nightly rate at the place they put me up in and no one will return my call and refund that money. This seems like a pretty good scam for the Hyatt. I'm extremely disappointed as I've used the Hyatt for business many times before and the service at this location was terrible.
The staff were very friendly and helpful. Went out of their way to get us in our rooms early. Great place. Clean, quiet and great breakfast choices.
Everything was good & well taken care . The staff was friendly & rooms wer spacious . Nothing that I can think off
The hotel was really close to the mall which was very convenient! It was also very close to a lot of restaurants. The room we had was amazing and very comfortable. It was very clean and modernized. They also had a pool, even though we didn't have time to get to experience it. The breakfast, which was included, was amazing as well! It was also a very decent price! The guy that helped us check out was super friendly and helpful! The heat was not working in our room unfortunately, but even with the air not working it still wasn't too cold. There was also a lack of parking spots later at night. When we checked in we had a great spot by the front door, but then we left to eat and came back and there was only one spot left and half of it was a snow bank... So needless to say I parked on a snow bank. Also there were no vending machines, if you wanted something to drink or snack on you had to buy it from the front desk. And the prices were outrageous. Also the lady that checked us in was sort of snobby.
Close to shopping and easy to find. The rooms were clean and spacious. I lile that it had a pool, hot tub and fitness room. The complimentary breakfast wasn't the greatest and there was a problem with the toilet in our room. No information on things to do in the area.
The staff was very nice and welcoming. The hotel itself was very clean and well maintained. Our room was clean and comfortable. The breakfast line was soooooo long each day we were there. Our bathroom had noticeable water damage to the walls and shower. The couch in our room was noticeably worn. The fridge wasn't cold at all. There were no outlets near the bed to charge our phones or other devices.
Loved the location and Room Size. Plenty of room for our family of 4. Loved the hot breakfast too!
Staff were very courteous and attentive to my needs. none
The staff were very professional and friendly. Excellent stay from start to finish.
Staff was nice n the rooms was nice and clean
Coffee area was comfortable and accommodating. Staff was very nice and attentive to our needs! Price was excellent for our stay. Wished the bathroom had a fan for shower humidity.
We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel! They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Clean, good location. Room could be more quiet. I think the vents made noises.
We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend. Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area. Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room. Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
Really happy we stumbled on this hotel while trying to save money for our Chicago trip. It was so worth it! The drive time to Chicago ranged from 40 mins to an hr but was definitely worth it to us. The surrounding area and the actual village of Schaumburg are just so pleasant. The staff was excellent, the rooms were great for the price, and I loved that we got a fridge in the room as well. We would definitely stay there again. The walls are pretty thin so I couldn't imagine staying next to a rowdy group of people or maybe even a small child. Also the fitness center says it has weights but it was just cardio machines and some mats. Still would stay here again.
Super clean excellent service
The place was clean and new There was a significant lack of staff and food during breakfast to handle the number of people staying at the hotel. 2 of the three days all of the food we gone, and took some 15-20 minutes to be replenished.
Staff was friendly. Convenient location to Schaumburg Convention Center, restaurants, and super market (Target). Limited parking. Ice machine was broken. Air was a little dry in our room.
No privacy! The guests in the pool were children alone. Unattended by parents and over the maximum capacity by DOUBLE. Kids were screaming non stop The door to the hotel room was a wall of glass, if the drapes are open. You could peek right in!
The breakfast made to order is awesome! I don't have anything bad to say.
Friendly staff Happy Hour Noisy Cold showers Water pressure poor
Rooms were very spacious, but dated. I liked the mini fridge, microwave and separate living space from the bedroom. The bedroom also had an additional vanity with mirror and sink for getting ready in the mornings. Coffee in room was nice. BRING YOUR OWN HAIRDRYER! It took me over an hour to blow dry my hair, so be sure to bring your own, ladies with longer hair! The rooms were dated, but provided a lot of space. Bathrooms were dated as well.
I love that we get two rooms with a door dividing the two with Embassy Suites. The staff was friendly! I feel like this location really needs an update. Everything just feels a little old. We've stayed at many other hotels in this area and this Embassy Suites is our last choice. Nothing in particular that was 'bad', but nothing stood out as spectacular either. The breakfast choices were really minimal and not very tasty. I was really surprised that we felt this way as the breakfast here used to be one of the favorite things about staying here.
There was a spider in the bathroom.
The king suites are perfect for my family needs. This is the second year we have stayed on our trip to Chicago. Plan to stay again next year. The staff is friendly, you don't notice or see them until you need something and then they just appear. Rooms are very clean and the pool is nice.
Myra at the front desk is so awesome and can't say enough good thing about Beatrice who keeps the breakfast going. She always goes out of her way to help you with anything. I could not use points for my stay this time. Never was told you could not use point with a 3fd party booking.
We liked the breakfast, had lots of variety, usually I stick with the cereal, this time I did not, and we stayed the weekend, and it was switched up a bit in the morning, that was awesome. Plus coffee, tea and hot chocolate around the clock. I mentioned they were out of Earl Grey and that I would come back later and I was overheard by the front desk, before I could leave she brought more bags, thats customer service!! that we had to use a password to use the internet and we could not hook up a gaming system, otherwise it was great!!
I liked everything That I had to leave
They didn't have my reservation which may have been the fault of booking.com. Also, the fitness room was pretty small and had little equipment.
My room was next to the elevator and across from vending. It was slightly noisy. But this is the room I received because of the discounted price through kayak.
It has a bar. The bar was closed at 9:00pm Saturday.
The bed was great. It was extremely comfortable, and it would be the only reason I would return. The television was beyond horrible.
The Wingate was a great location. Lots of shopping and resturants in the area and just 20 to 25 min. for Chicago so it was nice. I didn't like the fact that there wasn't any pop vending machines. You have to buy your pop from the room and it is $2.00. I would have rather not paid that $2.00 for a 12oz can of pop.
Place was a dump, thin walls, poor TV, noise, old bath,dirty.
everything was as promised breakfast a little bland?
Free internet, clieanliness of room. the odor of the third floor hallway
The hotel was clean and nice. The continental breakfast was also done very well. Because there isn't a pool, I feel the price should be lower.
The breakfast had a nice selection. The hotel is close to interstate, but is located on a quiet street. Carpet could have used a nice cleaning.