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We unfortunately got some bad news very early into our stay at the hotel and the staff were magnificent in assisting us to re-arrange flights home. Staff were brilliant
the peacefullness pool side service was terrible and tv coverage for 5star was poor
good food and athmosphere
The Hotel was in an excellent location within minutes of the beach and restuarants of Vale Do Lobo, the rooms were spacious and staff were extremley helpful when required. Bedrooms are a little tired and ready for a refurb but not to the extent of being shabby
Location of hotel close to restaurants and beach Dated room. Uncomfortable beds.
Proximity to Faro, and the location near the beach and Val do Lobo restuarants. the hotel is generally tired and in need of an up-date, however it is still good, but perhaps not worthy of 5 stars.The breakfast is anly average and would benefit from real fresh jusices, not canned and also more variety, especially grapeftruit juice. Also, the fresh fruit was limited ansd several options were canned fruits.
people very friendly felt it was a little tired
Easy for golf, lovely pool and very helpful staff Nothing - every thing was good.
This is a 3 star hotel - certainly not a 5 star. Rooms are tired and require refurbishment. They don't even have proper showers. The pool area is crowded and too small. Totally overpriced. Tired rooms. Simply not 5 star by any stretch of the imagination.
Hotel staff, relax atmosphere, luxury No
Everything. Staff were so courteous. Service excellent all the small touches added just made holiday. Just could have a little more choice for eveing meals. Nothing wrong with quality which was excellent. Which would have kept us in hotel on evenighs
We have stayed over many years,one of our favourites in Europe NA
quality of food, cleanliness, friendly and helpful staff small bath, wine list not very descriptive (who knows anything about portuguese wines!).
The location and the extremely friendly staff (it was very quite in the hotel so that might have positively influenced the friendliness of the staff and our very pleasant, relaxed experience). However, we have been there multiple times before and we always had a good experience we have no complains whatsover
The stff were delightful and the hotel well appointed and peaceful
staff very helpful and prepared to go the extra mile
Fantastic location and view. The hotel is difficult to find by car.
good room,nice view, generally pleasant staff, excellent included breakfast main restaurant closed on the 3 days of our stay. stroppy attitude to relatives using pool for 3 hours.
Staff were really great, location was good, beds were reasonably comfortable although it was two singles and as we'd just got engaged we wanted a double. Wifi didn't work, beds were crammed in- and there were three, when we only needed the one double- room service selection was really poor, facilities were ok but the pool was absolutely freezing, shower leaked everywhere and the bathroom grouting had mould growing on it, room temperature control didn't work so on a hot day was pouring out hot air into the room...to say it was a four star hotel it has two star qualities. Be glad the staff are fantastic because the rest of it was really poor. Would definitely never go back.
Hotel Eva is a very pleasant place with helpful staff and great facilities, which makes it an ideal place to stay in faro,If their is a down side it would be that their can be some street noise but this depends on which room you are staying in as to the level of noise that you will hear.
practice sports in hotel Gym
The staff were very friendly and helpful and the short distance to local bars,restaurants and shops was a bonus.
the location very poor service for a 4 star hotel: no working safe in the room, a mini bar with 3 bottles of water, no working internet service.....
Great view , good location in Faro, very nice spa .
The gym WiFi access not available
Breakfasts excellent and great to sit beside the window on the top floor sipping coffee and watching planes approaching the airport, with the marina below. Overall the hotel provides very good for money. Internet booking saved about 7 euros per night While we were there we booked an extra night for a fortnight later and were given suite style accommodation for that night, which was excellent recently refurbished accommodation. Swimming pool on the roof is a real bonus, with excellent views across the coastline. Accommodation very central, excellent position.There is a busy street below and the main bus and coach station, however, two layers of double glazed doors and thick curtains means that sleep is not a problem Other guest reviews I had seen were not as positive about the hotel as I thought they could be. Unable to get a marina side view even though requested in email.
Good location yet very quiet Don't know why we weren't given a balcony when we paid for most expensive room and hotel was far from full
We selected hotel EVA in Faro for location and value for money. Both were excellent. The hotel is in the same building as the bus station for the lines from faro to Sevilla, Spain, and at the same time 200m from the old town. Internet should be free of charge, as there is no running cost for it. Safety box in room was not large enough for my laptop.
The villas are comfortable, nicely refurbished and quite attractive. I did not have hot water in the first day which meant having cold showers... something that I always detested, even if after a lovely day at the beach
Nice spacious suite, well equipped, great resort facilities. We felt we were more nuisances than guests at Bobby's restaurant.
Accessibility A bit old fashioned
Great facilities at a great rate and staff very accomodating. N/A
The birds and the trees. The people of the front desk. They tried to charge me with the telephones calls that are toll free. They are very rude.
great area, pool area great and location was super TV was not clear, toilet seat kept falling down rooms a bit shabby,
Location is amazing - beach & golf.. Pool v. good. Didn't receive sleeping arrangements we had booked.
very family friendly, very relaxed, professional staff, great breakfast
To be a quiet place Yes ,I didn't like, at the bathroom, the fact that the shower is attached to the wall by a stiff device.It should be flexible in order to be orientated towards your body.If not you have to stand almost against the wall
Uniformly excellent. The staff are always friendly, helpful and pleasant
I have stayed at the Formosa Park Hotel 4 times and have had a great experience every time. The staff are great, the 2-bed appartments are fabulous. The proximity to the beach and the nature reserve are an added bonus. The pool is lovely - one of the best hotel pools of my experience.I have no fault to find with any aspect of this hotel. The fact that we go back year after yera speaks for itself.
The hotel was immaculate, rooms very comfortable and staff both efficient and friendly. A very enjoyable experience.
The pool was great for children. Good Towel service. Got upgraded to pool view.
size of modern bathroom and cleanliness of room. very difficult to find even with GPS. felt that the dining facility was expensive. No others nearby.
Big apartments. Hotel location - quiet and near the beach. Away from crouds Room decoration could be improved.
Swimming pool and how clean it was, lovely gardens, peace and quiet, nice not being surrounded by high rise apartments or other hotels Not a complaint but it would be nice if there were a few tavernas near by for a drink by the beach
very relaxing value for money will recommend to friends nothing
the hotel its self and room maintaince work around pool and spa closed for 1 day
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
location when trying to leave no once would open the gate. staff were chatting
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
Nice apartment. The reception closed before we arrived (17:00) and there was left no note on the door on on how to get the key. It took half an hour to puzzle out that se had to find a restaurant who then in turn called security. Calling the hotel didn't help as no one picked up the phone.
I would recomend encosta do lago resort club, I can not speak highly enough of it, wonderful, wonderful, wonderful, do not hesitate to stay here
We only went for a short break and really felt relaxed and pampered when we left.
The apartment with private pool is fantastic. Nice garden with pool view where we took our breakfast. Comfortable rooms. Nice design and areas.
It was very central
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
Very Pleaseant Atmosphere and Helpful Staff Not Problems
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
The location and view is excellent. They were busy with renovations and the noise was very annoying
very friendly staff and nice bar
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
the location, the staff,the room,the facilities all superb.
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
chic graet servive
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
excellent service, clean, relaxing and comfortable
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
Very relaxing, with everything we needed within the hotel grounds.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
Friendliness of staff Seemed exceedingly quiet - lacked some atmosphere
Location and quality of the hotel. It is a relaxing envirnoment Not really. We were allocated the wrong room on arrival but that was quickly changed.
There is nothing to do but relax. No shopping, no nights out, the hotel is in a secluded part of town. The bed was made of two single beds. This was very uncomfortable for my partner and I.
The staff were incredibly helpful and did everything they could to ensure we had a fantastic trip. The quality of the hotel, staff, facilities, food were all amazing. Only a short walk to a beautiful sandy beach. It was by far the best hotel I've stayed in! Nothing - it was perfect!
The staff were excellent throughout I believe that a Chef / Cook in attendence in breakfast room would make a huge difference be it for fresh cooking of eggs / pancakes and suchlike
Impressive reception area, helpful staff, cleanliness Expensive, limited facilities for a 5 star hotel
Staff were attentive, friendly and provided a high level of service. Excellent facilities and good value for the money. The only complaint I have is the poor quality of the beds and pillows. An upgrade is required in these areas. That is why I rated comfort as satisfactory. As well, the fitness facility could use additional equipment.
The standard of the hotel is excellent. The staff were all both professional & friendly.
Staff were very attentive and friendly. Hotel traditional portugese in style and spotless.
The pool was excellent They arranged a taxi service that was substantially more expensive than local firms. Also local firms charge from receipt of call not collection, can't be avoided but worth knowing and still cheaper than the hotel recommendation.
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
The setting was magnificent the rooms were luxurious and all the services were excellent .
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
Excellent service, overall cleanliness of all aspects of the hotel
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
The owners were very friendly and always happy to give advise on where to go in the area. Lovely pool - nice to be able to have a swim after returning at the end of the day. The breakfast was a little disappointing, as there was no fresh fruit available, but overall it was sufficient for our needs.
The friendliness of the welcome was genuine and sincere. A pleasure to be greeted in this way.
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
All aspects of the Hotel were excellent.
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
location helpful staff good breakfast
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
close to the beach and the marina no
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
The kindness of the staff