Extended Stay America Atlanta - Alpharetta - Rock Mill Road

I woke up to a man standing in my room

Pros: I liked most of the staff. They were unusually proactive and friendly. The bed was very comfortable with great pillows, etc.

Cons: Although I had reserved otherwise, all they had available was a smoking room, which was a bit suffocating, but eventually you get used to it. At 245 am, the front desk checked in a man with a key to my room. I woke up to him walking in, turning on lights, and you can imagine that the startle from deep sleep was sufficient to make it impossible to fall back asleep. When I inquired with the front desk, the gentleman (who quit his job that very night) laughed (literally) and said that the computers had gone down and "that just happens sometimes".

Pros: Management staff was very accommodating,friendly and professional. I had reserved a queen size bed but upon arrival I was told there wasn't one available so they upgraded me to a king at no extra charge. That was very classy.

Cons: It would have been nice to at least have a visit from housekeeping, but I understand the need to keep costs down.