Pros: Enterprise was very accommodating. They did not have the car I booked but very quickly upgraded me, at no charge, to a larger vehicle. The staff was all very nice and friendly.
Cons: I have a tight budget so of course, I would love to save a little more money.
Sep 24 2016
Cons: It was an act of congress to get everything set up ?! Tons of forms , all kinds of paperwork, I've bought cars with less ??
Took me hours to get all that was needed ??
Left 4 hours and about 40 miles going to get all this stuff ??
Made my hotel reservations with 5 minutes to spare , after I'd already had to change them because I wasn't gonna make the original time ?! Customer service was friendly and promised that we'd be taken care of and discounted, but as of this day , I haven't heard or seen anything ?!?!
Dec 7 2016
Car didnt match category
Pros: Fast easy rental process
Overall Good vehicle
Cons: Small size for premium rental, more like an intermediate
Jan 29 2017
A trip of unexpected expense
Cons: I spoke with 5 different people over the phone, 5 different timea, before i actually showed up for the rental. I wound up with a Much different car that was smaller than we expected. And i was forced to pay $250 versus the $61 that was agreed upon online. No where online did i see anything about $250 deposit, nor was i told by any of the 5 people i confirmed with that there was such a charge! And when i complained to the manager i was told "well you never spoke with someone here! You must have spoke with the call center people" as if that made it better
Feb 8 2017
Pros: Great car for a low price
Feb 11 2017
Pros: Quick check out and check in. Helpfulness of staff.
Cons: Car interior was dirty
Sep 26 2016
Pros: No surprises
Cons: car wasn't ready when I arrived and I had to wait 10 minutes.
Nov 29 2016
Cons: Good communication, smooth transaction.
Oct 24 2016
Great Value, Decent Car
Pros: Quick check-in / out
Cons: Car was noisy (Chrysler 200)
Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
Dec 2 2016
Nice car, not customer service.
Pros: The car was in good shape, got great gas mileage and was comfortable to drive.
Cons: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.
Cons: After confirming online about my booking, I am told that they dont have available car once I reached the location.
May 9 2017
Poorly run - Not an AVIS
Pros: I liked the person at the Hertz location when picking up, very helpful. A lady from Michigan.
Cons: No cars available when picking up
When returning car
No call back
No real advise when calling customer service
Jun 20 2017
Pros: Price, space
Cons: tires had no tread, windshield wipers were not working properly, and air conditioner worked when it felt like it.
Jul 17 2017
Pros: Very new and comfortable car. Unlimited Mileage. Good rate.
Cons: Long wait time when picking up and dropping off the car at a Hertz location away from an airport.
Sep 6 2017
Ease of rental
Pros: We were in and out very quick and even got upgraded from a compact to a Range Rover
Cons: Everything was great
May 13 2017
Pros: When I arrived there was a note on the door that the attendant would be back in 5 minutes. I waited 25 minutes for a rude attendant to open the office back up. He then told me he had no vehicle for me. He was rude and unhelpful.
Pros: Value was good, local location not at the airport, I travel 18-20 times per year with work and I'm part of the Avis rewards program and more than satisfied 98% of the time.
This was clearly the exception and I'll never rent from the Avis at 875 Mansell Road, Suite C, Roswell, GA, 30076.
Cons: The car had clearly been smoked in a lot and recently, but I was rushed so didn't change, later I found sunglasses, a hotel receipt, and a parking ticket so clearly had not been cleaned prior to my rental.
When I returned the car after 3 days I was "threatened" with a $100+ cleaning fee if I didn't clean the car. It is my habit to clear/clean the car so I don't leave or loose anything and I had done that. We found a nearby gas station and paid to vacuum & detail the car.
I have NEVER had to clean a rental car, especially one that was not clean when I picked it up...
Very, Very Frustrating Experience!
The more I think about this the more I'm convinced that this location is saving time and making money by manipulating customers.
21 travelers who rented a car in Alpharetta gave the car agency they used an average rating of 6.8