Recent Reviews
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- Negative
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4.8
Car wasn't available
Pros: The rental car had good value.
Cons: The original rental office was out of cars when we got there. We had a reservation, so they should have contacted us and let us know in advance. We drove there only to find out we had to look for another office, drove 30 minutes, and wasted at least two precious hours on our busy Saturday to go through all this. Bad coordination and customer ser
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10.0
Cons: I was able to drop off car off hour.
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6.0
Store hours should be consistent with the reservation.
Pros: We were able to secure our rental at an alternate Enterprise location. Service at alternative location was cheerful.
Cons: Original rental location closed at noon. Unfortunately, the rental reservation was for a noon pickup. When we arrived to pick up the car, the location was closed. The reservation system should not reserve a pickup after the store is closed. Also, the insurance we purchased from Kayak did not transfer to the Enterprise reservation system.
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10.0
Fast process, no hassle, easy return
Pros: Very professional staff.
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6.0
Nice car, not customer service.
Pros: The car was in good shape, got great gas mileage and was comfortable to drive.
Cons: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.
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3.2
Vehicle not clean
Pros: Size of the vehicle
Cons: untidy vehicle.
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8.8
Great Value, Decent Car
Pros: Quick check-in / out Good rates Good employees
Cons: Car was noisy (Chrysler 200) Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
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7.6
Cons: Closed on Sundays.
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8.8
Happy Customer
Pros: The staff was very friendly and professional. During a hectic morning and busy office, I did not see any of them stress out. They apologized to everyone and did the best they could. Great multi-taskers. Especially Pierre he was very attentive to customers waiting and pleasant to talk to on the phone. The car was comfortable and very clean and got a fair (not excellent) rate for a week. I always rent from a competitor but this time enterprise beat the price so I decided to go with you. I am used to an automatic upgrade but was still satisfied with rental.
Cons: Wait time for pick up and drop off was longer than I like however they did the best they could. I do feel that if the marketing aspect of Enterprise is " We will pick you up" you need to include only if your within "?" miles. I live less than 5 miles away and was out of pick up range which unless there is an enterprise like Walgreens on every corner, that is misleading marketing.
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10.0
Everything as it should be for me.
Pros: Enjoyed the relatively close location, the amount of parking available, the vehicle itself(Suburban) provided all the roominess that I had hoped it would.
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2.0
Cons: Absolutely no car was available when I showed up. If it was not for someone returning a day earlier, I would have had to leave, As it was it was about 45 minutes of wasted time.
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10.0
Pros: Dropped off at the airport. Quick in and out
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10.0
Cons: I was able to drop off car off hour.
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10.0
Fast process, no hassle, easy return
Pros: Very professional staff.
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8.8
Great Value, Decent Car
Pros: Quick check-in / out Good rates Good employees
Cons: Car was noisy (Chrysler 200) Car was confusing to operate, no specific temp on A/C for example and when playing song via Media it showed how long song was but did not count down so don't know where you were in the song
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8.8
Happy Customer
Pros: The staff was very friendly and professional. During a hectic morning and busy office, I did not see any of them stress out. They apologized to everyone and did the best they could. Great multi-taskers. Especially Pierre he was very attentive to customers waiting and pleasant to talk to on the phone. The car was comfortable and very clean and got a fair (not excellent) rate for a week. I always rent from a competitor but this time enterprise beat the price so I decided to go with you. I am used to an automatic upgrade but was still satisfied with rental.
Cons: Wait time for pick up and drop off was longer than I like however they did the best they could. I do feel that if the marketing aspect of Enterprise is " We will pick you up" you need to include only if your within "?" miles. I live less than 5 miles away and was out of pick up range which unless there is an enterprise like Walgreens on every corner, that is misleading marketing.
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10.0
Everything as it should be for me.
Pros: Enjoyed the relatively close location, the amount of parking available, the vehicle itself(Suburban) provided all the roominess that I had hoped it would.
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10.0
Pros: Dropped off at the airport. Quick in and out
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4.8
Car wasn't available
Pros: The rental car had good value.
Cons: The original rental office was out of cars when we got there. We had a reservation, so they should have contacted us and let us know in advance. We drove there only to find out we had to look for another office, drove 30 minutes, and wasted at least two precious hours on our busy Saturday to go through all this. Bad coordination and customer ser
review from
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6.0
Store hours should be consistent with the reservation.
Pros: We were able to secure our rental at an alternate Enterprise location. Service at alternative location was cheerful.
Cons: Original rental location closed at noon. Unfortunately, the rental reservation was for a noon pickup. When we arrived to pick up the car, the location was closed. The reservation system should not reserve a pickup after the store is closed. Also, the insurance we purchased from Kayak did not transfer to the Enterprise reservation system.
review from
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6.0
Nice car, not customer service.
Pros: The car was in good shape, got great gas mileage and was comfortable to drive.
Cons: The Enterprise representative attempted to scare me into insurance and all the extras, to the point that I was anxious about driving the car out of the lot. There are ways to sell insurance without making the buyer apprehensive about the purchase.
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3.2
Vehicle not clean
Pros: Size of the vehicle
Cons: untidy vehicle.
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2.0
Cons: Absolutely no car was available when I showed up. If it was not for someone returning a day earlier, I would have had to leave, As it was it was about 45 minutes of wasted time.
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