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Value for money option, way above standard for others of a similar proce bracket. Excellent breakfast. Friendy staff. Room was clean though a little dusty. The roof eaves ran through our bathroom so showering was a challnge. The only fault is trying to find the hotel. The navigation information provided is incorrect.
Price and overall VFM.
Double room was large, clean and comfortable. Liked the in-room ironing facilities and mini hi-fi. Good value at the on-line rate. Creaky floorboards can make for a noisy night. Some of the decor is tired.. Food ordered at the bar was disappointing.
Excellent Clean and tidy hotel
Good selection of food on menu Room was basic
The rooms were quite large and the bed and pillows were very comfortable. A full English Breakfast was included in the price and I was surprised that you could choose from the menu if you didnt want this, which was great, plus you could help yourself to cereal, fruit, pastries and muffins etc if you wanted. Although the rooms were big, the heating didnt appear to be on, so the room felt quite cold, it probably didnt help that the windows are quite old and probably need replacing.
Helpful staff and good parking
Good size of room good T making facilities and stereo was nice touch
I came, i slept, i left!! Breakfast was not fresh but dry and pre cooked.
Comfortable clean bed Room very dusty,breakfast on cold plates and poor service, inadequate lighting in room for make up etc. general staff helpful
The hotel was grubby and needs refurbishment Although the staff were very good the food was poor.
We only stayed for one night as we were going to a local wedding. Good transport to location provided by minicabs to church and home that evening. I did not like the fact that the curtains did not keep out the light in the morning as they were not wide enough. Other friends mentioned this also.
Not what we expected. Barcelo name suggests an upmaket place but it was just average, breakfast was good though. Cramped room, black mould in the tiling in bathroom.
Reasonable cost and good service
Swimming pool, sauna, HB inclusive, room facilities. No free internet access
Front of House Staff are professional and friendly. The bathroom was not to my standard. There was a used shower gel container remaining on the shower fitment indicating that the shower and bath are not regularly included in the routine cleaning. This is poor practise and I consider unacceptable. I was disappointed that this was the case.
the staff were very helpfull and as i was late for dinner they fitted me in and with no complaint thank them very much
The Hotel and grounds were beautifully kept and the staff very polite and helpful. We really enjoyed the leisure centre and swimming pool. We had no hot water in our room due to a boiler fault but the staff made sure we could shower elsewhere it was inconvenient though. I was also dissappointed that for a four star hotel there were no table cloths on the dining tables for dinner it made it feel more like a pub.
We booked room only at a very reasonable price - only marginally more than a Travelodge. Hotel was very good for the money. The facilities were very good and staff helpful. We did not take breakfast as this was rather expensive at £25 for two people. Wifi was not free.
The bar felt welcoming, more personal than usual hotel bars.
'Quiet and friendly' really meant what it said. We were there for a difficult hospital appointment, and nothing in our stay made the occasion more difficult. We felt cared for. We only had one pillow each, though extras were delivered speedily when requested.
The room The food - The dinner buffet looked like it had been there for hours and the meat of the day - lamb roast looked evn worse. I eat from the menu but not 100%
Room, staff and services
The room itself was good and spacious, the bed was large and comfortable, and the location of the hotel was only 2 minutes from the relatives we came to visit. Minor points: Room was for two people but hospitality tray items were barely sufficient for one. We both like a bedtime chocolate - one sachet isn't good enough. I know one can ask for more but one shouldn't have to! Also toilet roll holder should be easily reachable from toilet and not where it will get dripped on from handbasin.
Very good breakfast. Even including Black pudding! Plus even though check in was supposed to be 3pm, was able to check in at 12:45pm - good job as the wedding I was going to was at 2pm!
staff very friendly bar was very exspensive and no atmosphere at all and the 'superior' room did nothing to warrant its name
Food available late - well I was late and therefore it was limited but to 11pm and then a few things after - sandwiches mainly. As the Anvil Concert Hall, where I was going is next to the shopping arcade I feel they think you have food but not so because the concerts do not begin until 745 and this was ended at 1030pm. By the time I reached the hotel some miles out, it was after 11pm. I was lucky in that I got a double room on booking because I was a late booker, also this was at a much lower rate that normal. Some of the things on the room service menu could have been offered all the time, I think this as what was available was. as far as cooking, heating, etc. just as simple to prepare. From the map it appears closed to town than it is. Had I stayed normally, the price would have been rather high, considering I did not need to use any of their spa, swimming pool facilities and the fact that, as I came by train and not car, it became more costly due to taxi fares (dearer here than London!). Not the hotel's fault but roadwork meant that it was an even longer journey round and about.
The room itself. The people are service / customer oriented and have excellent responses to customer queries.
Good hotel staff and service
Everything was the way it's described. Ideal for my stay Maybe a mini fridge to keep cool drinks/Air conditioning
The room was a good size with a comfortable bed, good tv, no noise during night, and the hotel is in a good location, and quite easy to find. The pillows felt quite lumpy, although I actually bought my own, which I placed on top of hotel one. Only one pillow each side, which I feel is not enough. I think there might have been extra pillows in a bag in the wardrobe. The hot food at breakfast could have been hotter, but obviously the later you come down, the longer the food will be standing!
The breakfast was excellent. In need of basic house keeping
The food and people were excellent
Evening meal fine and reasonably priced. Alton and surrounding area very pleasant and worth visiting Room not clean to standard expected, in particular in bathroom and waste bins not properly emptied. Breakfast vastly overpriced.
Fine for a one night stay. The bathroom had been upgraded to a good standard.
Its situation in the middle of town and its easy access to the ring road. The cost did not reflect the general standard of the hotel, nor the service received.
Location was ideal
Close to town centre. Swimming pool looked nice but we didn't actually use it. We had dinner there one night and that was very nice. The staff were very friendly and nice. The internet connection wasn't the best. The beds were fairly old fashioned with blankets rather than duvets. No lifts so we had to drag the heavy suitcase a considerable distance.
It's location Poor shower, no hairdryer provided in room, poor state of reapit of hallways.
The staff were kind and friendly The room I was given initially the heating in the bedroom and bathroom was not working. It was a very cold night so they agreed to give me another room. I then requested some help to move my bags. My bedroom was up 2 flights of stairs which is hard to carry bags if you are on your own. I think it would have been nice if they offered to help with bags when I checked in, as my 1st bedroom was some distance as well. The price for the room was ok at the reduced price, but didn't include breakfast and they were charging some ridiculous price for Wi Fi which I can't believe people pay. I certainly. wouldn't have been prepared to pay the normal price. as the hotel was a bit on the tired side.
Staff were helpful and attentive Rooms were clean and comfortable Hotel address suggests Farnham but it is a bit outside Farnham, not easy to find and on a main road so location was not great if you wanted something in Farnham itself
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
clean and good food no
Peace and quiet Friendly service Large spacious room - well equiped
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
Liked my stay
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
Clean and comfortable room with friendly staff
The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
The Staff are friendly and very helpful, this was our second stay at Old Thorns and I would recomend them as a nice relaxing get away.
The friendliness of the staff That we were not told either from you or the hotel that there were renovations going on
very impressed- recently stayed at the Peninsula Hotel in Beijing and my room here was of equal high standard
clean, pleasant surroudings, all round good value, would definitely stay again if prices remain good value and possibly stay for pleasure. Ths was a business trip. nothing
Now thew place in finsihed (mostly) I was impressed with the renovations. Very clean, nicely decorated and everything in good condition and working (stayed in the Alliss annex). The breakfast / breakfast plates could benefit from being hotter (this was also my main complaint last time we stayed).
Good size room, modern decor, clean with good facilities Liked it all
Building and rooms of an excellent quality (although being worked on and extended - did not detract) Food choice in bar limited.No internet in rooms. Corking fee £100 !!!
Leisure facilities zipped up double beds
comfortable room and pleasant staff
What a great experience. We arrive late (delayed flights) but the hotel is covered 24/7 and check-in was seamless by the porters. Room service at 3am (arrival time) was wonderful, a cold beer after a long flight and a 2 hour drive was dealt with swiftlyand enthusiastically. The rooms were wonderful. comfortable bed, hot pressured shower, modern facilities all played a part of this great experience. Fortunately the was nothing that we disliked...it was a wonderful place for the money.
Excellent hotel, a hidden gem...
The foyer and sky bar is lovely Reception staff were not friendly and considering the hotel didn't seem busy I was disappointed that I was given a small first floor room with a road view. Puzzled as to why the entrance is so far from the car park when there is another entrance much closer that is closed. I live locally to this hotel and frequent the sky bar often which I will continue to do and I definitely recommend a visit.. .. to the bar only!
The Aviator hotel is inspiring! Their attention to detail is a breath of fresh air. The cudstomer service is proffesional and personal!
Room excellent very comfortable, generally all necessary facilities were available ie access to the internet was very uesful, the staff were helpful and friendly nothing too was much trouble. I thought that the breakfast charge was excessive and not necessary taking into concideration the cost of the room.
Excellent Hotel Brasserie service was a bit lacking as we had to ask 3 times for our wine and it arrive after our starter.
Excellent. Fantastic design, in particular the lobby area which is stunning. No swimming pool or Sp
The hotel is extremely stylish and plush. We stayed in a standard room, but it was plenty big enough and beautifully furnished. The restaurant food was excellent, and the staff were obliging when we asked for a dish that did not appear on that day's menu. I think the bathroom lighting could have been a bit better.
Nothing was too much trouble an enjoyable stay. Its expensive
Just everything. Staff are extrememly friendly with everything you need at the hotel.
Convenience to Basingstoke town centre
Staff very friendly. very convenient for shops and theatre The breakfast. not enough food coming out only appeared in dribs & drabs so had to keep getting up. The scrambled egg was not only cold it tasted like powdered egg.
The staff were very friendly and could not do enough for me as I was visiting a sick friend in Basingstoke and they 'lifted my spirits' the atmosphere in general was good. The hotel was exceptionally handy to the railway station and the bus station and of course the shopping centre. The double glazed window was not sealed and the noise from people outside was a bit irritating, my room was over the front entrance. Traffic noise was also noticeable. The room was therefore a bit on the chilly side due to the window not closing properly and the heating did not appear to work. In general the hotel would need to be re-decorated, a lick of paint, just to take that 'worn' look off it. Though the rooms I must say were spotless.
convenient to all amenities in the town, reception staff friendly we stayed for 3 nights and the room was only cleaned once
bedding old fashioned
The location was excellent as was the breakfast. Reception staff and bar staff very friendly Having upgraded the room, I was dissapointed that it was a lower standard than I would have expected, fairly basic, nothing special.
The attitude of the staff
Nothing good to say about this Hotel it was not a memorable experience. I am going to write a letter of complaint. Hotel staff rude, and not welcoming apart from hotel manager. B/f service was poor and tables dirty. Room had no coffee or tea making facilites forcing you to order a drink from the bar. Room was shabby, ie bedroom curtains and shower curtains were falling down. Shower head was full of limescale and had not been maintained for sometime. Bed spreads and blankets were stained.......yuk!. Hair dryer broken. Meals available were poor and standard of food was poor for a resturant of three stars. Room service availability was poor ie phone was not answered. The Hotel was of a shabby standard all round and was extremely difficult to find in terms of Car Parking. Difficult to get answer from Hotel for directions as postcode on Website wrong.
All the staff we met, on reception, bar/restaurant and cleaning staff were all friendly and polite. Also, we came for the weekend to do all our Christmas shopping, so the location, right opposite the Festival Centre, was excellent for our purposes. If there was any criticism it would only be that the bathroom was a bit dated and the grout and fittings etc looked a bit shabby and old. It was very clean though.
Staff responses to problems.
Everything about the hotel was good. The only thing I would say is that the heating seems to be turned up quite high! Nothing.
The room was very clean, the bed was comfortable. The hotel was quiet even though we were on the first floor i expected some noise. It was nice and relaxing. The Receptionist needs to be re trained. The girl we had i could almost understand her english, therefore delaying my checking in process. I found her to be quite ignorant and she rarely answered the phone when ringing from my room. The price of drinks and food in the hotel is very expensive.
no fridge/minibar in room and bed was uncomfortable and cot was unclean
A spacious room; good beds; nice bathroom We could have done with a fridge in the room. Breakfast was not included in the room rate and was very expensive to pay for in addition - more than £10 for continental.
Very quiet - peaceful bar a few noisy guests at a party. Nothing - all was OK
location, fitness center is ok old rooms, need refurbishing, balance quality versus price was not ok, to expensive for what you get
It is conveniently situated in walking distance from the town and near the business park There was an appreciable gap between the door to the room and the floor. This meant that noise from the corridor was disturbing
Excellent staff, fast check-in. Mistakes during check-out.
Convienient The room was dated and smelt musty. The lady receptionist when we left (checked out) was very rude, continued on the phone to room service although we were stood there for 5 minutes, didn't even acknowledge us!
very comfortable room at a very reasonable price. Fast checkout very convenient. our room was upstairs, there was no lift so we had to carry our luggage up 2 flights of stairs
Good layout of hotel. Booking by net did not reach hotel,we were found diferent accomodation for part of our stay
Nice clean friendly modern enviorment My husband and I both suffered with hardly any sleep during our stay due to the fact that the bed was just so hard and uncomfortable
Nice clean western style hotel. Free internet. Very comfortable beds. Isolated location with respect to shopping and restaurants/pubs.
Booked this hotel last minute and got an excellent deal, the room was fantastic, the staff were more than helpful, and there was an all you can eat english breakfast buffet! Wifi in the bedroom with an IPod dock so I could play my music in the room, iron and ironing board, everything I wanted was catered for. Would definitely stay here again if I'm in the area again! Nothing
quitenesss, cleanliness,fitness gym, 1-rooms had no heaters while tempreature was -4c, 2- hotel dosen't have shuttle to train station or flight safety school , 3-no fruits or cokies upon reception. 4- no toilets amienity what so ever
Nice modern hotel with great facilities. Liked the busy bar & having Starbucks in the lobby. Only shower in the room -no bath.
I liked the convenience of the location, near the shops, staff were very friendly, i was able to get food and drink whenever, the rooms were nice and clean ans comfortable nothing comes to mind
the staff were very friendly and welcoming. the room was very warm and comfortable with stylish decour. Food was very good and alot of choice. more channels on tv
First class hotel. There are no bad points what so ever.
A beautiful hotel in really lovely surroundings. The spa is fantastic and the breakfast was delicious. Surprisingly one of the pillows in the room was dirty and the rubbish bin in the bathroom had not been emptied. However the good points more than made up for this and I had a wonderful stay.
Dinner in the Restaurent I'm afraid that the Cooked Breakfasts tended to be on the cold side. It was very cold outside but some windows were opened never the less. The bathroom shelf was for some reason erected over the Lavatory Basin. To prevent Toothbrushes etc. from falling into the Loo we had to use the Window shelf for our things. Also the shaving light was to one side of my face leaving me to shave partially in the dark. Overall though we liked the Room.
The fact that its in the countryside and its tranquil. no
This is an easy going, smart hotel set amidst beautiful English countryside. The gym and spa facilities are state of the art. Highly recommended.
* Beautiful setting and surroundings * We had a very good room * The was also excellent * We only had breakfast but it was also very good
all good very expensive resturant
Location Room very basic. Room facilities not as listed so had to ask and some still not available ie trouser press. Leisure facilities extremely expensive.
Staff were excellent. Small room, high bar prices, cold water in the morning.
Relaxed yet special
We had a good room for the price payed, but in addition to the accommodation guests were allowed free access to the spa which meant we had terrific value for our money. Guests are also offered the option of checking out late to enable over-night visitors the chance to use the facilities. I was a little disappointed in the cooked section of the breakfast , but other snacks and afternoon tea purchased at the hotel were excellent.
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
the location and the peacefullness of the place we never had hot water which was so dissappointing
The breakast room has views of the pond.That was very special. For the price the faciities were poor
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
staff help for routes to cain manor wedding and early book-in help
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
Lovely hotel, have great view, rooms are clean and comfortable, foods are great.You feel like you are at old times in this hotel. I wish I could only stay more.
the relaxing atmosphere. Even though there was a wedding on it did not disturb us at all. It would have been nicer to have had more time to enjoy all that was available.
We were staying there for a wedding, for which the hotel was the perfect venue. Enjoyed everything.
Lovely Hotel, great room, nice robes, really smart grounds, great service from desk and restaurant. Cannot fault it. Recommend highly
The cleanliness and all the facilities in the room. also the lovely grounds. The staff at breakfast seemed un- organised.
Excellent hotel with interesting history and comfortable facilities. The table d'hote evening meal was particularly good (especially as part of a dinner, bed & breakfast package). Understandably, a high priority was given to the wedding party which took most of the facilities and resources. The drink prices, including the wine list, were rather expensive - comparable to top London hotels.
The setting is fantastic and just a stones throw from Basingstoke My room overlooked the beer garden
Nice room, helpful staff, and a very pleasant environment. Drinks were very expensive, as was the room itself - detracting somewhat fromt he place as a wedding venue. Staff at breakfast seemed to not be on the ball - toast arrived as bread which had not been anywhere near a toaster, which struck me as a very bizarre mistake to make.
The hotel was in need of some TLC - looked a bit negelected
convenience, quiet location
Quality of rooms and gardens Very slow dinner service
Cosy, well presented, comfortable bed, and lovely bathroom. Nothing
Not bad, thought I would be getting a better room for the money paid. Very average. Double bed was fare too small. Mattress fare too soft, room far too small. Not enough hanging space in wardrobes. Lacked not having a mini bar, and fridge.TV Not adequate.Bed far too soft, too hot at night.
Beautiful grounds and nice food. Tennis and swimming facilities are good if not very new.
Very clean, beautiful buildings and gardens The staff (mostly east-european) was very unfriendly. Coffee was cold when I got breakfast served. They charged me in Euros instead of Pounds on my visa without asking meaning that I pay more to the hotel, that's ripping off.
Excellent. Beautiful surroundings- the gardens were lovely. Food was very good and service excellent. I left my bracelet in my room and the hotel sent it on immediately. I definitely recommend this hotel and we shall be returning. Earlier check in would be better- 3.30pm is a little bit late in the day to really get to enjoy all the facilities if you are staying one night.
The thing I liked best was the Molton Brown stuff, the robes etc in the bathroom. I get annoyed when I pay this sort of money for a hotel room and its clearly been penny pinched. Stupid little cups to make tea in in the morning. Mugs are what real men need. Irons and ironing boards should be available in all rooms as standard - most business travellers will need to iron a shirt and its a pain to have to call housekeeping.
it was my anniversary and they made it special the dinner was not good and the breakfast was cold
The service and food in the restaurant were both excellent. The vegetarian options for the cooked breakfast were very poor (basically the full English but without the sausage, bacon etc.)
Nice quiet room, all the normal facilities. Good breakfast Cleaners were quite noisy in the morning, and knocked on door to see if they could clean the room instead of waiting until we had checked out.
convenient location for our needs. very enjoyable breakfast.lovely setting.Shame we could not stay longer none
I have criticised the Lysmoyne previously. On this occasion they were excellent in the way they looked after my mother during this stay, No
Staff were friendly but lacked expertise and experience, okay for 1 or 2 night stop over but not really family friendly, not a lot to do at the hotel, had too get out and about to find fun and adventure for the children. We stayed a week and spent most of our time away from the hotel, probably wouldn't stay there again.
It had a pleasant outlook onto a lawn area. It was easily accessible on the ground floor yet sufficiently secluded to be reasonably quiet. On arrival the room was oppressively hot and it proved difficult to moderate this except by the expedient of turning the radiator off altogether. There was a persistent ticking sound, possibly associated with the heating system, that was disturbing. Provision of net curtains for daytime privacy would have been appreciated.
Friendly staff good food Very public areas
There was a desert spoon holding the shower head together in room 10
it was pretty good value for money if you need to be in the Fleet area
staff very helpful when deficiencies pointed out. Cold shower due to limited capacity of boiler during upgrade,