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It is connected to the casino. It has many dining and bar options. It is located in a central location. the staff is friendly and helpful
Everyone was nice. Hotel was nice. There was plenty to do right on the sight. Food was good. Couldn't get lamps next to beds to work. A little pricey considering we were spending money at the casino.
The hotel rooms were very nice and clean but the staff wasn't so much. Unfriendly. At the hotel front desk, staff was rude and in the casino the floor bosses were so hateful to the dealers that it ruined the vibe.
The whole atmosphere was relaxing. Staff was very friendly. Definitely would recommend. Just floor layout. Long walk to room.
The prices at the Café were reasonable.The room was comfortable and the floor was quiet. Stay wasn't long enough!
Beautiful rooms. Pleasant staff. Convenient next to adventureland. Love the buffet in the casino We walked down from our hotel to the restaurant in the casino that's connected by the gaming floor. I had left my drivers license in the room and had to walk aaaaall the way back to get it. Wish I would have known before hand.
The hotel room was nit only beautiful but the beds and the linens were a nice quality. The movable desk was also very useful. The bathroom was spotless. This particular room had some marks on the wall that made them appear to be dirty but the room in general was very clean.
The rooms are clean and spacious. No
Beautiful interior, Fantastic dinner buffet.
There is extremely little to like at the Motel 6 Altoona, IA. The Motel 6 in Altoona, IA has management that does not care. There is no friendliness, courtesy or graciousness among its staff. It's rooms are dirty. Don't care. It does not present you with the amenities it advertises that you are selecting to pay for. Don't care. The room is dirty. Don't care. There are bugs in the room. Don't care. WiFi is a fee then it is not working. You don't expect to pay then? Don't care. The room charge is too high considering the Motel 6 Altoona, IA is not providing what it bills you for. I know ... Staff Don't care. Find another place to stay.
Pleasant hotel staff and a nice clean and quiet environment. It took quite a while to get warm water in the sin faucet, and the water pressure was very very low in same faucet.
Good location and Clean Small rooms. Bathroom was also very small. Breakfast area was too small and full of guess. Ended up going out for breakfast.
It was easy to get to. You get what you pay for and I don't think I paid for house keeping because it was non existent. The toilet was stained brown, the bottom of the tub was dirty (I took a shower wearing flip flops), the floors were sticky, and the bed had a dip in the center. I had to stay here for 5 days and I would come back at the end of the work day with hair all over the bath counter, in the soap dish and in the tub. I was so grossed out that I bought my own cleaner with bleach and cleaned the room myself. It was the kind of place that I didn't want to tell the front desk because who knew what they would do to my things while I was gone. Can't say I took advantage of the breakfast that was included because if the room was any indication of what was coming out of the kitchen, I wasn't taking any chances. One good thing is that it is freeway close.... And you know that because you can hear it through the walls. Sorry, but if my company trys to puts me up there again, I'll pass and get a room somewhere else on my own dime. There are plenty other options in the area.
It was very clean and friendly Housekeeping woke up my son and my aunt even though we had no service on the door.
Full kitchen was nice if we needed to stay longer. Apartments converted into hotel. Pool was clean. Hot tub was just warm, mold on ceiling, bad urine smell in room, no sheets or blankets or pillows for the pull out bed.
The rooms were setup very nice and cozy . The staff was more than happy to help us with anything we needed and very friendly When we walked in the room and it had been cleaned but the trash had not been removed. They were quick about fixing the situation. The rooms could use some up keep
Newly renovated Exterior could use work
We had a leak in the kitchen area and the bath tub could use some work
For the money, you can't get a better room, with as much space. The bath area is really private, set in the back of the room, not by the front door as per usual. Everything seemed faily clean. THe bed was not the newest but was comfortable. The common area for breakfast was very nice and attractive. WE didn't use the pool. In general the place is not being maintained. The entrance to our room was unsightly and falling apart. A bit scary actually. There is no attempt at landscaping anything. The bathroom floor was coming up where the shower water had seeped underneath. There was a spider on one of the pillows when we were getting ready for bed.
Free internet, breakfast, and access to a local gym are great. My non-smoking room smelled like smoke and irritated my allergies.
I really like the layout. The separate buildings gave it mountain resort feel, which I appreciated.
We really like the location and it really fits our shopping needs in the Des Moines, IA area. We stay at this location several times each year, actually every time we stay overnight in the Des Moines area. We were very disappointed with the aging condition of our room and the lack of upkeep of the property. Not only do we enjoyed staying at this location, but also at other Midwest USA locations. We were really shocked at the condition of our room!!!
Large space, friendly staff and good breakfast Road noise
I keep staying here and it's like my home base in Des Moines
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
The website and a call to the motel in advance both stated that a crib would be available for our one year old. We were less than pleased when we arrived to find that what they meant was not actually a crib, but a pack n play. In my book, these two things are NOT equivalent. My daughter is an awesome sleeper but not accustomed to sleeping in a pack n play. If I had been told this when I called ahead earlier in the week, I would have brought ours from home, which would have been more comfortable for her. Other than this, the room and facilities were perfectly adaquate. This was our first family vacation, so having her not want to sleep until she basically passed out at 11 each night was not great for us to be able to enjoy the following day.
Nice lobby friendly Breakfast just ok. Hard to find
Very comfortable and the environment was nice. Wifi didn't work in our room (325)
Clean and comfortable. Every thing was good.
Front desk at check in was great. Manager was very helpful when I asked to change rooms due to construction noise. Construction noise. Service in the bar was truly awful. It was so bad I thought it might be a candid camera setup to see how customers reacted. The
This is my second trip to this location, each visit just gets better. The staff that works in this establishment is VERY professional. Every interaction that we've had with Morgan, Linzey, and Brandon was just very individual and personal. I've stayed at A LOT of different places and when I think about when I have came here I just feel so good about my stay. The Customer Service is Genuine and not fake or rude, that alone is hard to come by........I LOVE THIS PLACE There were NO complaints........(LOVED EVERYTHING)
Price was good.
The hotel has a good location. It is close to shopping and the interstate. The room was clean & comfortable. The only thing I didn't like was that you had to pay for Wifi in your room.
My stay was awesome I have a young son and the pool was clean and the room was nice and welcoming The staff at the rest. Was rude and we waited 20 minutes to sit down and then couldn't get more drinks and took 15 min. To get bill then was charged 8 dollars for my son to eat two bites of fruit the hotel was awesome but I'll never eat at the restaurant ever
Distance from the theme park was reasonable - easy to find and get around. The front desk help was rude and unwelcoming. Didn't even greet me when I came in the door and approached the desk and didn't speak much when she was checking me in. She barely took the time to indicate which room we were in or provide directions.
Hottub & free breakfast! & free wifi! Nice bathrooms & the front lady was very friendly & welcoming. She helped us with getting extra towels, as we were on a girls weekend! She also informed us of the free shuttle to the casino! Love the noon checkout! We wanted to use the hottub again in the morning before we checked out, but it was being cleaned when we went down @ 10:30am... The pool felt nice though.
Location is convenient and easy to get to. Just outside Des Moines. Bid for best price, so got HC accessible room. A/C was noisy, but nice night to have window open anyway. Unfortunately, the smokers bench was right outside my window so the choice was second hand smoke or noisy p-tac. I opted for the latter.
The staff was terrific. Answered every question we had and then some. We had issues with soccer kids in room above us, no parents around for some reason and they were being obnoxious at 11 p.m. Security dealt with it quickly.
This guest did not leave comments about this hotel.
Friendly staff, good room location. The elevator and hallways were in need of an update a d a good cleaning.
The staff was excellant, very friendly & helpfull. The hotel was CLEAN!! No
They were courteous ..yes. They did not quite explain well the difference of priceline's reservation I had acquired and the sign in price shown me. dlh It was a little further out then expected, but was convenient to the casino in drive and golf course. dlh
Fairly close to where our activities were located. Could have had a little bigger breakfast to choose from. A little pricey.
Location and clean
Way cleaner and nicer than the reviews led on You have to make a dangerous U-Turn to get to the hotel from one direction.
I was passing through town and wanted a place on the east side of town. The location was convienant and the facility was very nice. The whole property was very well maintained and the room was very clean. The staff was very friendly and didn't act like it was just a job, like so many do these days.
The beds were super comfortable! The bathroom was tiny and the room was very noisy. We stayed on the 3rd floor and had a steady stream of noise from the elevators and traffic on 235.
Close to Downtown Des Moines and the interstate. The staff was very nice and helpful. The breakfast buffet was pretty good, and everything was very clean. Our room had a great view of downtown. The room was sweltering hot the whole time (85 degrees). The staff said you could open the window, but it seemed to be locked shut with no way to open it. Thankfully one of the staff was kind enough to give us the box fan from the front desk.
It was close to my conference center. The outside was a little run down.
Location Room smelled like smoke. Dirty sheets on hideabed. Had to wait for hot food for breakfast. Pool very small and didn't allow food and drink in pool area. Floor around pool was way too slippery.
Close to everything we needed. Food & Entertainment !
Good price for what we needed - a restful stop! Comfortable and clean King sized bed and a decent size room. The breakfast was ok. Pretty basic options and not so real eggs. But it filled us up for the next part of our trip.
This guest did not leave comments about this hotel.
The staff were friendly. The hotel was clean and the room was comfortable. Breakfast had plenty of options and was fresh. It was perfect distance from the fairgrounds. We liked it all.
Location The second day, we went down early for breakfast and the whole thing was being cleared out by people who were packing up ALL of the food and taking it out with them. This should not be accepted at a continental breakfast.
no elevator or steps in the middle of the hotel going up to the second floor
The staff was very nice.
This guest did not leave comments about this hotel.
It was cheap and good enough to sleep in without worry. Needs another Ice Machine and vending on second floor
Close to our destination Linen was clean and sink, tub and toilet but not the floors.
it was a beautiful hotel, superior service, with very spacious rooms I wish it could be more affordable, I would definitely stay more often.
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
The email for preferences was perfect!
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
Large, clean room Good people
Warm, European feel Cold fries with room service meal
Big rooms Break fast, parking
Mistakes in room service meal
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Not fancy, but very clean and quiet with good amenities.
It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
even though this is not a 4 star or a 5 star hotel the staff from day one went above and beyond to make me and my guest feel comfortable. on days that we really did not want to get going early in the morning it was nice to just lounge around there at the hotel and then in the afternoon go sightseeing. the front desk lady by the name of Lindsey was fantastic. she was awesome and really caring we actually became friends while I was staying there.
The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh. Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
Big room. Clean and friendly staff Limited parking
Location to Airport, Cleanliness, staff was fantastic!!!!!!
Very clean, the pool was warm which was a plus. The guy in the breakfast area was a little over the top. He was a bit growley pushing people through like cattle.
everyone there was very friendly. many amenity. very clean I cant say anything bad. it was awesome
Bery clean. Comfortable
The staff was very welcoming and friendly. There were quite of few strands of hair in the bed that did not belong my girlfriend or myself.
bed was comfortable. room was clean. decent location for shopping at jordan creek mall. the price compared to the quality of the hotel is not appropriate. i have stayed at much nicer hotels for quite a bit less money. Pictures make this hotel look great, but it is only decent. Wifi was awful, had to use cellular data instead. Biggest problem was we checked in around 5:30, then left for dinner and shopping. when returning around 9:30 we attempted to access our room but our key would not work. we went to the front desk and they informed us they had put us in the wrong room when we checked in, and they had moved our stuff. Extremely disappointing they did not call to notify us or let us know when we walked past the front desk upon our return. quite embarrassing to try to access a room that other people were occupying. there are 2 other hotels right next to this one, i suggest saving some money and frustration and staying at one of those instead.
Love the refrigerator and microwave. Love the water slides and pool area. It wasn't too cold lime some hotels. The tiled walk in shower was really nice. Awesome shower head. I wish I would have known the hot tub wad broken when I made the reservation.
It was a really nice place to stay very elegant!!! That it wasn't enough time or half set aside time for adults to use the pool area!!!
Old, tired and filthy
Teen age help around the swimming pool did not appreciate a dachshund walking with a leach.
Easy access, good price. Nice bathrooms. Pillows could be better.
Tiki bar is always welcome. Kids, of course, had a blast in the waterpark. Front desk handled my hodgepodge of booking details without a hiccup - Brian is awesome to deal with. Staff was *VERY* strict this time. We have been coming to this hotel for years and never heard this much yelling & whistle-blowing. Not sure if there's been an incident here recently or what. My 4yr old was going down the water slides w/o issue all day long then halfway through the day got kicked off for being too little. Every time we come it seems more and more of the pirate ship is broken down and not functioning, this time it was the tunnel through the middle which my kids have always enjoyed in the past. The water was pretty cold compared to previous years as well. I saw staff taking towels out of the "dirty towels here" bins and re-folding/rolling them to stack on the shelves.
Clean rooms. Friendly staff.
Clean, easy to get to. Full breakfast with hot food including eggs. Our room was on the 3rd floor, it was a warm winter day. The window was fixed so it would not open at all and the AC unit would not cool the room well and the fan setting only recirculated the too warm air. It was too hot to sleep comfortably, but if you like it this way, enjoy!
Our room was really nice and clean! Bed was comfortable too. I would definitely stay at a Springhill Suites again! The bathroom needed some updating. While taking a shower the faucet continued to squeak and tub needed to be be replaced.
Everything Nothing it was great hotel
Our stay was good and the room was clean, we would stay here again
Plenty of space in the room. It would be great for an extended stay. Great selections for breakfast both hot and cold items. Staff friendly and helpful. Parking was convenient. Potentially our new place to stay when in Des Moines area.m Heard some very muffled noise from hall or next room in the night but very minor.
Great location, and excellent customer service. Heat worked well, and loved the free Wi-Fi.
Nice clean room. Big enough for two. Grandchildren came and spent the night with is Dogs barking in hall
I didn't like the fact that I couldn't cancel one night since my husband got out of the hospital a day early. This is because I got it through kayak through orbitz. I will go directly through the hotel next time I need to stay.
The room was spacious and clean. It was also very quiet.
Location Non smoking room that smelled like the ashtray was emptied just before we arrived.