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Passenger van |
Commercial |
3 locations in Ames
Filters
Reviews
10.0 Wonderful
Mar 2021
Pros:
They allowed me to switch cars after they had completed all the paper work.Cons:
The car could have been cleaner, I found a used mask tucked into the visor.10.0 Wonderful
Jan 2020
Pros:
it was great easy drop off clean vehicleCons:
nothing it was easy as it could be6.0 Okay
Nov 2019
Cons:
The booking system is confusing because everything about the payer's information is on my name, and I only put in another name for the driver because he was supposed to be the one driving. When the staff started looking for a booking under my name they could not find it because it looks like what they could see in their system is only the driver's name and not mine. Also, the policies are weird. They cannot let me rent it because I only have a student permit. I wanted to rent the car for the driver's test. Secondly, the policy would have let us rent the car had I only put in the renter's information under the driver's name and not mine. But of course, I booked it under my name, so they could not let me rent it.8.0 Very good
May 2019
Pros:
Ease of pickup. Employees were very courteous and helpful.Cons:
The building looks like an old jiffy lube oil change place. Getting in and out of the building was a little challenging but that can't be helped.7.6 Good
Apr 2019
Pros:
ease of experience, cleanliness, great gas mileage, helpful person at rental siteCons:
I ordered the wrong size of vehicle so the comfort was an issue.10.0 Wonderful
Nov 2018
Pros:
The folks at Enterprise were nice and willing to go out of their way to help me. They communicated with me several times to make sure everything was fine. They were a great group of people to work with.Cons:
No problems at all.3 locations in Ames
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Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Sep 2019
Pros:
Staff was great. Truck was a beast. Made my trip much easier.Cons:
The office smelled like mildew. Can't be good for the staff!!!6.4 Okay
Aug 2019
Pros:
The representative that served me was very professional and shared his expertise about the cars, the business, and the company.Cons:
I had to wait about an hour to get out on the road. There was only one person behind the counter. When a second guy showed up, things worked like clockwork.2.0 Poor
Jul 2018
Pros:
Nothing. This is the 2nd time I've rented with Hertz where they've had no cars abs I've had to make other plans. So NOTHING positiveCons:
I made a reservation, had a confirmation email and when I got to the location they said they had 0 cars. The staff blamed just about everything but offered no help, no alternatives, no solutions. They didn't offer to call another location, look up inventory elsewhere or anything. I was provided no future credit, no discounts later or anything, just an I'm sorry. So what's to stop Hertz from doing this all the time?!? In addition, a worker had just pulled in with a vehicle and 1 other was sitting outside I noticed when I left. Worst experience, staff and customer service ever!!!10.0 Wonderful
Mar 2017
Pros:
Quick, easy, hassle free! Professional staff and love the location of pick up!2 locations in Ames
Filters
Reviews
10.0 Wonderful
Jul 2018
Pros:
This is a brand new business. We had a 15 passenger van rented, but it was recalled. So we were given two new Ford Explorers for the same price! Excellent customer service.2 locations in Ames
Filters
Reviews
4.0 Mediocre
Jul 2018
Cons:
I made a reservation through budget and showed up to the Johnston IA location to pick up the car at the scheduled time. Upon arrival the employee present was not authorized to log into the system to rent me the car. Waiting 45 minutes for the manager to return to the location. Once the manager was present I showed my online reservation through Budget in which the manager respond that they were not yet set up to rent cars through the budget system. The manager switched me over AVIS in which they had a car available. I was on my way 1 hour 15 mins later than my scheduled pick up timeAlong with a 12 passenger van, rental companies in Ames offer 7 passenger vans and 8 passenger vans.
Pick-up location | Ames |
---|---|
Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |