Anderson Hotels

Everything except check in

Check in. There was one client ahead of me, and the phone was constantly ringing. The phone got priority each time, so my wait was 20 minutes. Either find someone who can multitask or hire a person to deal with calls. Both deserve full attention.

location, the room layout, the landscaping, clean I will return when in the area.

The desk apparently thought the room empty as they assigned the room to another and while I was in bed and a lady entered my room thinking it was her's The desk called me, I conformed who I was and received an apology. This should not have happened. In the morning, my room key was disabled even though check out is not until 12 noon. Staff needs more training.

Nice location.

Rooms did not get cleaned at all during our stay. Front desk said they should have been but were never restocked with towels and beds weren't made. Room wasn't as clean as usual either. Tub had soap scum.

Staff was friendly.

Pool area was filthy. The bathroom in room was disgusting and final straw was toe nail discovered on floor AFTER we'd stayed overnight . Gross. I would have complained at check out but no one ever came to front desk prompting me to just leave keys there.

Convenience to our needs, helpfulness of staff, full breakfast options

The staff was so friendly and polite.

No elevator to the 2nd floor.

Price was affordable for an overnight stop during a summer road trip.

Our room had a faint smell of cigarette that became progressively stronger throughout the night. The hotel was sold out, so we didn't have the option to change rooms. A group in the room closest to the pool looked pretty sketchy. Possibly on drugs or dealing them. They were up talking loudly in the hall until 4AM, even after I asked them to be quiet. Not a pleasant place to stay with a young family. After loosing a night's sleep at the end of our road trip, I'd highly recommend shelling out a few extra bucks and staying elsewhere if you can.

The beds and pillows were super comfortable. The carpet was fairly clean which is a big deal to me. The pool and hot tub are great. Breakfast was mediocre.

It looks like it used to be a dumpy motel then someone bought it and slapped a very nice face on it and made it so you couldn't see the setup of the property. It's seriously tacky. The price was a joke for what you get and for the property. The coffee maker was something that was trying to be a Keurig and failed miserably.

very clean room, fabulous breakfast, great value for the money

Space dedicated for smoking under our window. Pool is too small.

Staff were nice.

The room was old dated and stinky. It had some horrible chemical smell. The smell pretty much tainted the whole stay. Overall this should not be a best western (plus).

Upon check-in we were recommended the renovated rooms by the person working the front desk, though the rooms seem to be only up on the second floor for now. Only downside was there is no elevator so we had to haul our luggage up the flight of stairs. The room we stayed at looked nice and I liked the decor, though there is no carpet on the floor but what looked like laminate. The pool was nice and clean when we used it. The breakfast was ok. No hot food besides make-your-own waffles. The lady up front one breakfast though offered to fill up the waffle batter for a guest 10 minutes before breakfast was scheduled to end so that was shockingly nice to see!

The major discomfort we had was hearing the doors slamming shut, especially during the early morning and night. It was annoying to hear the click-clack over and over again. The doors or walls must be thin. Plus, the carpets in the hallway look like they haven't been cleaned in a while.

Good value, clean hotel

Traffic noise

The front desk person was the best. Accommodating & helpful!! Went above & beyond!!

The room we were given at check in was still dirty & no one was there actively working on it but the front desk person got us a different room immediately.

Price was less than quoted on the internet. Room was very functional and well laid out.

Bathroom needs to have walls redecorated. Bed needs to be firmer and newer.

bright lobby

ADA accessible room, though spacious, had no place to place toiletries in the bathroom at the sink

good restaurants within 10 minutes.

While we did have a nice visit to Lake Shasta we did find the pool to be the size of a postage stamp. We also discovered that our friends that went with us pait $20 a night less than we did. They booked direct and we used Kayak. :(

Nothing

Even though I had a confirmed reservation through GetARoom with partnership with Kayak I was told by the facility that they were overbooked and they did not have a room for me. Thanks GetARoom and Kayak for nothing!

Hair in tub ans sinks. Very run diwn. Afraid to have my kids walk without shoes on.

I loved the location, very conveniently located. Clean! And the staff was great. They texted me a message letting me know when my room would be ready, this was a first for me. I'd never received any proactive communication from a hotel via text.

My only issue was, I asked for a quiet room and I was next door to a family with soccer children, there most have been a tournament in town, cause there were alot of little guys at breakfast. So a few times during the night I could hear mom trying to quiet the kids down. Not a big deal, it all was quiet before midnight.

Indoor pool

Not enough sleeping blankets

The pool was good

This was supposed to be a 4 star hotel. Bathroom floor very dirty. No coffee in room No hair dryer. 3 extremely small , dirty bed pillows with pillowcases that were not clean either. Had to call for towels. Would never stay there again.

Too bad

Clean, friendly staff, delicious breakfast with a good variety.

I had to re-login to the internet each day; it's not a huge deal, but slightly inconvenient.

Bed and pillows were really comfortable

Bed comfortable Clean Friendly staff

No fridge No microwave

Room was ready when we got there and it was clean. Internet worked and so did the cable. The continental breakfast could have been a little more continental.

The lady who checked us in was rude and really slow. I waited in line over 30 min with one person in front of me who had already checked in.

Location, the bartender was pleasant.

Garbage truck arrived to dump at 4:30am and dumped on both sides of the hotel. The breakfast crew was less than helpful, I used to enjoy the option of cooked to order eggs, not a single person was offered anything.

For my needs, being in a city-central location was a necessity. Our room was very quiet and the bed was comfortable. The breakfast was presented well with all of the food kept fresh. The eggs were excellent and the sausage and bacon done perfectly. Very happy with the value.

Nothing special but plenty of parking

No change room at pool

Bright and clean

Having a room facing the back parking lot, it was very noisy from 12am 4am. Loud music and partying. -Found out the next morning, our car was broken into. Gas was also siphoned. Reported this to front desk. No video, just a sorry that happened!

NOTHING

Don't believe the photos posted by hotel. Rooms are outdated, unclean. Its not a hotel, forget about 3 stars. It can be considered a cheap MOTEL with 0 stars. We were checked in to a room that has broken safety lock. When we reported it to front desk(Christina), they seem to already knew this and told there are no other rooms to swap. They promised to fix it the next day, but they didn't. Calling housekeeping goes to voice message and no response after that. No room service, nobody will attend your phone call for anything. Sticky carpets with stains, old unclean curtains, broken bathroom doors. No extra towels in bathroom. STAY OUT OF THIS MOTEL.

Proximity to I5 & Pool for kids.

Security is a joke. Even with lights and a security guard, your stuff in your car is not safe. Security Guard watched a guy steel my bike. (he actually told me this). Staff was going to call us back to follow up - never heard a thing. Beds worn out big time and not enough towels for a family of 4 - booked for 4, got 3 towels - left numerous messages to get more towels, but never got a thing. Very very disappointing

Great friendly staff.

The beds were comfy and the rooms were nice for the price. Also the breakfast at Lumberjacks was delicious.

The grout in the bathroom was really dirty and parking isn't great.

It was very easy to check in. The front desk staff was very friendly/

The cleanliness of the bathroom in the room was horrible. The toilet was left clogged for the entire time we were there, even with the cleaning staff coming into the room. The shower head was covered in mold. Breakfast was very slim pickings.

There was no ice bucket in the room. Pillows are very full and too firm.

No food you have to drive 10 minutes

Smelled like old smelly socks and marijuana

Good value for money

Manager tried to get extra $20 eventhough booking noted for four people and had given extra $ 10 for secondqueen bed in the room.

Brand new ... Nice place

Breakfast average

Newer shower, flat screens, still some old charm.

If they stick you in the 300 building, it shares a parking lot with a Mexican restaurant who's dumpster's are in the alley right behind you. On the night we stayed, the trash company came to pick them up and drop them a few times starting at 5am. Would've been nice to have been told that this might have been a possibility instead of being jolted like there was a battering ram coming through the wall. You can hear big rigs moving through the area all night.

Stayed here before, it's ok, not a five star hotel, but it's good enough. Location is nice, it's downtown, close to food and shopping.

Can get a bit noisy with the traffic. Parking is not ideal, too small, not enough spaces.

It was cheap for the price. The rooms are okay, once they switched out room from a spider/gnat infested room to a cleaner room.

The room we checked in was infested with spiders/webs and gnats.

affordable. good location

no coffee, has not been updated in approx. 30 years.

Nice staff easy early check in..quiet hotel

It was peacefull

Clean, cheap, great ac. Mini frig, microwave. Nothing fancy, but totally fine for a quick overnight stop if all you need is a place to sleep. Convenient location near fwys, Starbucks & other good establishments. Outdated furnishings but hey.....it's a motel not a hotel!! Owner is extremely pleasant and friendly.

When I arrived on a Saturday evening, the office was closed, locked, lights out. A handwritten note gave a phone number to call, but I had no cell phone. I found another place to stay.