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the staff was extremely unprofessional
It's not everyday you get to walk out onto your balcony and watch swans tending their nests. You could see the egg! It's a beautiful hotel, very eco-conscious with recycling in the rooms, eco-furniture, eco-landscaping, habitat-attracting grounds. Showers are tall, which really helps me. There is no refrigerator in the room, which is also an eco-design that I appreciate, but you do need to plan for it. No worries: a grocery store is close (but not walkable). Exercise room is pretty good for the size of the hotel, and equipment was in good condition. Very good rates! I pretty much liked everything. Didn't try the restaurant, but it looked marvelous!
location, the room layout, the landscaping, clean I will return when in the area. The desk apparently thought the room empty as they assigned the room to another and while I was in bed and a lady entered my room thinking it was her's The desk called me, I conformed who I was and received an apology. This should not have happened. In the morning, my room key was disabled even though check out is not until 12 noon. Staff needs more training.
The room was very clean and comfortable. Staff were very nice. Parking close to room. Pool area was less than expected for a "resort".
Everything except check in Check in. There was one client ahead of me, and the phone was constantly ringing. The phone got priority each time, so my wait was 20 minutes. Either find someone who can multitask or hire a person to deal with calls. Both deserve full attention.
The staff was so friendly and polite. No elevator to the 2nd floor.
This guest did not leave comments about this hotel.
room was spacious and clean, breakfast was good. The bed was uncomfortable, it was rather springy and had an outward slope to it when sleeping near the edge. Disapointed the pool was closed.
Rooms are remodeled. Location is great, you can walk to safeway and other shops and gas stations. Breakfast is good too.
The staff is pretty friendly and helpful. I would stay in this hotel when I visit Redding next time No.
Friendly staff, very helpful. none
It is what I expected from the hotel. Breakfast and wifi, parking. There is a pool but I did not check it. We just spent the night, and it worked great for that. No complaints.
It was in the right place for my trip, staff were welcoming. no
Location I called the morning of checkin, asked if they could save a ground floor room because I was going to check in late evening. On checkin, they only had 2nd floor rooms left. I had to carry 5 loads of heavy equipment up the stairs each night!
Convenience to our needs, helpfulness of staff, full breakfast options
Excellent staff. Great breakfast Pool was closed.
Location. Breakfast not until 7:00 am on weekend have to leave at 6:15 both days.
I arrived late in the night after a very long drive. The check in person asked for my ID & CC to complete the process. My stay was for two nights. She gave me my key & i went to bed. Long story short the girl never gave me my ID & CC back so of course after a 12 hr drive back home i stopped to get gas & when I opened my wallet I realized i had left my ID & CC behind. The reason why this is bad is that the front desk didn't take the initiative to see rather or out if i had check out so they could return it. They didn't never try to call the number i left for contact purpose.
Nice location. Rooms did not get cleaned at all during our stay. Front desk said they should have been but were never restocked with towels and beds weren't made. Room wasn't as clean as usual either. Tub had soap scum.
Courteous staff. Very clean, comfortable. Breakfast good variety and tasty. Would definitely stay here again.
Staff was friendly. Pool area was filthy. The bathroom in room was disgusting and final straw was toe nail discovered on floor AFTER we'd stayed overnight . Gross. I would have complained at check out but no one ever came to front desk prompting me to just leave keys there.
Liked the pool, spa, fire pits, lounging areas, suites, lobby, breakfast, reception salads, staff. Nothing we didn't like!
I had stayed here a few years ago - did a search on the internet and this hotel showed up as a great rate. We arrived a little late for the evening activities. Very comfortable room - loved the pillows. The morning breakfast was very good and a nice touch be be served. I would stay here again. Next time I would request a room on the top floor as some people were up very early and bouncing around above us.
Great location close to facilities with a decent breakfast and evening happy hour included, and they are very pet friendly.
For my needs, being in a city-central location was a necessity. Our room was very quiet and the bed was comfortable. The breakfast was presented well with all of the food kept fresh. The eggs were excellent and the sausage and bacon done perfectly. Very happy with the value.
Location, the bartender was pleasant. Garbage truck arrived to dump at 4:30am and dumped on both sides of the hotel. The breakfast crew was less than helpful, I used to enjoy the option of cooked to order eggs, not a single person was offered anything.
Excellent customer service. Front desk folks were friendly and attentive. Breakfast was good, not the typical muffins and juice. Overall an exceptional place to stay for business trip.
This hotel had what we were looking for and more!
clean, easy room a little noisy
Beds were pretty comfortable They didn't tell me at check in when breakfast was
Stayed here before, it's ok, not a five star hotel, but it's good enough. Location is nice, it's downtown, close to food and shopping. Can get a bit noisy with the traffic. Parking is not ideal, too small, not enough spaces.
Hotel was comfortable, staff was friendly, only a little road noise to complain about but nothing a fan couldn't drown out.
Newer shower, flat screens, still some old charm. If they stick you in the 300 building, it shares a parking lot with a Mexican restaurant who's dumpster's are in the alley right behind you. On the night we stayed, the trash company came to pick them up and drop them a few times starting at 5am. Would've been nice to have been told that this might have been a possibility instead of being jolted like there was a battering ram coming through the wall. You can hear big rigs moving through the area all night.
It was clean and the hotel bar had a good atmosphere and drinks. Bed was comfortable and a nice large tv. The water pressure was virtually non existent and the hotel floor and my room smelled like cigarettes. The water pressure makes sense however due to the drought in California.
The bathroom seemed newly renovated and looked nice. They also furnished a unique set of soap/shampoo/conditioner/bodywash/lotion. Comforting front lobby. Complimentary bottle of spring water in the room also. Our room smelled exactly like my grandmother's house and had a similar old-fashioned appearance. In-room coffee cups were not clean. Pool was open in February, but needed some leaves/debree cleaned out.
NOTHING Don't believe the photos posted by hotel. Rooms are outdated, unclean. Its not a hotel, forget about 3 stars. It can be considered a cheap MOTEL with 0 stars. We were checked in to a room that has broken safety lock. When we reported it to front desk(Christina), they seem to already knew this and told there are no other rooms to swap. They promised to fix it the next day, but they didn't. Calling housekeeping goes to voice message and no response after that. No room service, nobody will attend your phone call for anything. Sticky carpets with stains, old unclean curtains, broken bathroom doors. No extra towels in bathroom. STAY OUT OF THIS MOTEL.
Proximity to I5 & Pool for kids. Security is a joke. Even with lights and a security guard, your stuff in your car is not safe. Security Guard watched a guy steel my bike. (he actually told me this). Staff was going to call us back to follow up - never heard a thing. Beds worn out big time and not enough towels for a family of 4 - booked for 4, got 3 towels - left numerous messages to get more towels, but never got a thing. Very very disappointing
The staff at this hotel were absolutely amazing! We had a terrible time with the booking site & the front desk staff were helpful, supportive, & really accommodating. Breakfast was wonderful and the staff there were also amazing. We really enjoyed the pool and our clean and comfortable room.
beds were very comfortable and breakfast was delicious. Pool, spa, gym all great Price was a little high when booking thru the hotel, but kayak got us an excellent deal. Water pressure was lacking
Breakfast was included and very good. Clean room. Very friendly staff. Someone was trying to get into our room at midnight. I was told a downstairs room but given an upstairs one. Lots of walking to get to the room.
Nice TV, comfortable bed. Wakened by house cleaning at 8:00 am.
Staff went out of their way to help with several problems I had.
Having the restraunt on site. We got in late and didn't have to leave to eat. Also was great food. Bathroom grout around and in tub was filthy. Carpet haf stains. Room service knocked on the door at 9am even with a do not disturb sign.
Our room was clean, updated, and the staff was nice. However, both my husband and I had a very hard time sleeping at night due to the mattress. I wouldnt say that we have a very good matress at home either, but the mattress at the hotel was painful!
The room was clean and comfortable. The heat and cooling was adjustable in the room! The food in the restaurant was very good. The pool area and surrounding area was clean, safe, and beautiful. I would stay there again and I recommend it to others visiting the area. Oh, there is a little patio area outside each room accessible by a room sliding door with a protected lock. I can't think of any.
Having a place to sleep overnight. Tha bed and pillows were great!! Room 225. Bathroom floor not up to bathtub. New bathtub stoppers. Cups in room for water. Kleenex would be nice.
Price was affordable for an overnight stop during a summer road trip. Our room had a faint smell of cigarette that became progressively stronger throughout the night. The hotel was sold out, so we didn't have the option to change rooms. A group in the room closest to the pool looked pretty sketchy. Possibly on drugs or dealing them. They were up talking loudly in the hall until 4AM, even after I asked them to be quiet. Not a pleasant place to stay with a young family. After loosing a night's sleep at the end of our road trip, I'd highly recommend shelling out a few extra bucks and staying elsewhere if you can.
The room was clean and comfortable Foot steps are easily heard from second floor when staying on first floor.
We paid a few extra dollars for our dog, we stayed in a huge room equipped w/a small kitchen. Fresh smelling, lots of clean towels, many soft pillows and very comfortable beds. Parking available right outside our unit. Nothing comes to mind?
Friendly staff. Clean room and bathroom. Nice towels.
The beds were comfy and the rooms were nice for the price. Also the breakfast at Lumberjacks was delicious. The grout in the bathroom was really dirty and parking isn't great.
Great friendly staff.
nice place, guiet and great feel to it. Mattress, it was said to be adjustable but didn't seem to be. The fridge never got cold and had to get ice to keep wife's insulin cold.
bright lobby ADA accessible room, though spacious, had no place to place toiletries in the bathroom at the sink
good restaurants within 10 minutes. While we did have a nice visit to Lake Shasta we did find the pool to be the size of a postage stamp. We also discovered that our friends that went with us pait $20 a night less than we did. They booked direct and we used Kayak. :(
Convenient location on i5
Bed and pillows were really comfortable
Large room Rooms a little outdated
Clean and courteous staff
Clean, friendly staff, delicious breakfast with a good variety. I had to re-login to the internet each day; it's not a huge deal, but slightly inconvenient.
The beds and pillows were super comfortable. The carpet was fairly clean which is a big deal to me. The pool and hot tub are great. Breakfast was mediocre. It looks like it used to be a dumpy motel then someone bought it and slapped a very nice face on it and made it so you couldn't see the setup of the property. It's seriously tacky. The price was a joke for what you get and for the property. The coffee maker was something that was trying to be a Keurig and failed miserably.
very clean room, fabulous breakfast, great value for the money
I was very impressed by the fact that they have charging for both standard electric car charging but also two Tesla car charging stations. Strangely they do not advertise this fact in any of their amenities and I discovered this fact quite by accident. Had I known I would have chosen this hotel on a number of earlier trips through Redding which by the way has very few charging stations. I have passed up this property in the past due to price however now I know I can charge my gas electric car overnight, I will prefer this hotel. I hope you do as well.
It is located in an area with many restaurants. They have their own restaurant and bar which was quite good. Many gas stations to fill up before hitting the road again. Nice size room and very clean with coffee provided. The buffet breakfast was quite good.
It was clean and the breakfast was good. The rooms open to the outside. It needs updating. The rooms were dark.
This hotel appears to be recently remodeled. Our room was very clean and nice. The bed was comfortable with plenty of pillows. There is a fridge, microwave in the room which was nice. The staff was very friendly and helpful giving me locations of local places to eat. The breakfast was very fresh, lots of good fruit and delicious waffles. My 3 year old loved it. There is a new looking camera security system so I felt very safe when I arrived alone with my little girl. They could probably add more towels if that's even a complaint? They only give 2 per room...
Upon check-in we were recommended the renovated rooms by the person working the front desk, though the rooms seem to be only up on the second floor for now. Only downside was there is no elevator so we had to haul our luggage up the flight of stairs. The room we stayed at looked nice and I liked the decor, though there is no carpet on the floor but what looked like laminate. The pool was nice and clean when we used it. The breakfast was ok. No hot food besides make-your-own waffles. The lady up front one breakfast though offered to fill up the waffle batter for a guest 10 minutes before breakfast was scheduled to end so that was shockingly nice to see! The major discomfort we had was hearing the doors slamming shut, especially during the early morning and night. It was annoying to hear the click-clack over and over again. The doors or walls must be thin. Plus, the carpets in the hallway look like they haven't been cleaned in a while.
Very up to date rooms. Very clean. Comfortable beds with 4 large fluffy pillows per bed! Stay in an end room next to exit that was supposed to be locked at 11 pm and it was not. Around midnight a group of people showed up and we're very very loud.
Good value, clean hotel Traffic noise
Front staff was nice. Bed was comfortable. This was the worst hotel I have ever stayed at! First, the lobby had a weird smell. The staff had to change our room # two times. The first room didnthave a TV that worked and a/c was broken. The second room door keylock was broken and we couldnt even get in. The third room only got one channel on the tv and wifi didnt work but the room was clean so we just stayed. the hotel is not secure. all side doors are unlocked from 6 am to 11pm. The pool area is filthy and not secure. Homeless woman was "getting cooled off". The pool itself was filthy. The hottub was in a small room and the screens in the room were missing so if you open the windows bugs come in. The hottub water was green and literally smelled like pond water! Obviously we didnt go in. The free breakfast was cold cereal. One bruised apple was in the fruit basket. I wish I could say I was exagerating but I am not. Dont stay here!!!!
Bed comfortable Clean Friendly staff No fridge No microwave
Room was ready when we got there and it was clean. Internet worked and so did the cable. The continental breakfast could have been a little more continental. The lady who checked us in was rude and really slow. I waited in line over 30 min with one person in front of me who had already checked in.
It was close to the freeway, free parking. As soon as I walked into my room, I noticed what appeared to be dried vomit on the bed skirt of the bed with a large stain underneath it. I contacted the front desk, who changed my room for another. The tv in the new room did not work, so a technician had to come up and fix it. There was hair in the bathroom and black stains on the doors and walls. I wouldn't recommend families to stay there as the hallways smelled of burnt cannabis on Friday and Saturday nights.
Very comfortable and clean. The staff was friendly and helpful. N/A
Proximity to freeway. Restaurant next door. Bed uncomfortable.
Not much. Room was not air conditioned prior to arrival on a 100 degree day. It took sometime to remove humidity and cool the room. This was the worst Best Western I have ever stayed in. Very dingy. It would have been okay for $60 a night, but not 100 plus tax.
LOVED staying here! My friend and I were on a roadtrip from Santa Cruz to Ashland, Oregon and just needed a place to rest for one night. We thought the beds were incredibly comfortable, breakfast was decent, and the room was clean and quiet. The elevator was really slow and hot, but honestly that's my only complaint. It was 107 when we were passing through but you never would have known it inside the room. Well worth the $100 to me! I would highly recommend to anyone needing a place to stay on a long road trip. Slow elevator, weak fan in the shower
New carpet comfortable firm bed HBO. refrigerator. Clean remote control breakfast selections The hallway was narrow and difficult to maneuver the luggage trolley
Nice location right on the 5, friendly staff, good breakfast, nice television and shower overall everything was pretty good. We left a watch in our room and the staff put it in lost and found and we picked it up 5 days later on our way home! Very trustworthy staff
Space dedicated for smoking under our window. Pool is too small.
Staff were nice. The room was old dated and stinky. It had some horrible chemical smell. The smell pretty much tainted the whole stay. Overall this should not be a best western (plus).
Value, close to sight seeing , access Showers, missing dustbins, smell
Good breakfast, proximity to freeway, easy booking Room smelled. Toilet took a couple of flushes to start working
The bed was comfortable Right off the I-5 The room was HOT, and HUMID, and smelled like a wet dog. I had to change rooms twice to find one that wasnt hotter than outside. The shower/tub was so loud I felt like I would wake the entire floor. like a really squeaky floor. I thought I was upgrading the room so I would of had something the other rooms did not. Nope just got charged more. Hi-speed internet? I think it was as slow as it possibly could be. I had to go to Starbucks to connect, it was too slow in the room.
the room was not the same pictured on kayak
It was so nice that it was smoke free. The pool and spa were very clean. Staff was friendly and professional. Affordable price.
Hotel is new. It was clean, and the room was more spacious than depicted on the website. Good for even an overnight hotel stay. It wasn't noisy and you get better entertainment than at a regular hotel. I was impressed and would stay again. Location isn't that great.
I use this motel often. Great service and pet friendly
Location No iron and ironing board is a deal breaker. Was attending a funeral next day and needed to press my clothes. The staff's attitude was not helpful
Easy access to the freeway, restaurants, and shopping sites. When the water was turned on in the bathtub before turning on the shower, it was extremely noisy, sounded like a jack hammer breaking concrete. Thin walls, could hear conversations and tv from adjoining room.,
The sheets on the bed were disgusting.. They were dirty and after driving 9 hours and getting there at 2 am my wife and I had to sleep on one bed with our kids.. All they did at the desk was was say sorry.
Easy access to the freeway.
Modern room updates; nice pool. Very outdated pay for internet access...just add it to the room charge as a pseudo tax. Not every room has refrigerator and microwave; no amenities like coffee maker, shampoo. Staff and web site make no mention of differences in rooms except for size of beds.
Comfortable bed at an affordable price. Stayed 10 days so far, looking for a place to rent. No fridge, microwave and have to pay for wi-fi.
It was clean and comfortable. Good value for the price. This is good place to crash by the roadside but not anything fancy. Missing lots of basics in the room like extra pillow/blanket or box of tissues. But the price was good despite that.
It has what you need to crash for the night. Nothing special but has the necessities to get you through the night, and HBO. Signs every 15 feet saying not responsible for your car getting broken into. Also there were not one but two spiders in my room.
Clean, inexpensive and comfortable The front desk staff member who was assisting guests that night was completely incompetent. I had never seen a line for checkin at 11:30pm until I came to this motel. It took ~1hour to get checked in to the hotel.
Cheap and where I needed to stay overnight. The most ridiculous process to check in, took forever. They charge for WIFI. No shampoo just bar soap. Tiny bathroom, hot water kept going cold after a few minutes of showering. No lock on bathroom door. Lots of stupid little stuff, seems clear Motel 6 is cutting corners, I will definitely just stay at one of the other MANY options in price range that provide WIFI, breakfast, and take pride in their property.
Location, friendly staff, great continental breakfast that has hot food, clean rooms and great price.
This guest did not leave comments about this hotel.
Too crowded during breakfast. Needs needs to be real eggs. Bacon was too salty.
Location is so perfect, 15 min drive to shasta dam, whiskeytown at shasta lake for water sports. An hour drive to Mt shasta, Burney falls and Lassen National forest. A perfect and clean place to stay at if you are planning on nice visit for family.
The hotel was fairly new. The breakfast was well stocked. The graveyard hotel desk clerk was very rude. The other employees were very nice. The room was located on the freeway side, which is quite noisy (I-5). The hotel did not appear to be full, but we received the freeway side anyway.
Brand new ... Nice place Breakfast average
New hotel Sink drained extremely slow.
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Nice and helpful staff, laundry and pool Breakfast was ok, not great. Over cooked eggs
The rooms and the staff were awesome. The only thing we weren't impressed with was the low quality of breakfast. The eggs, bacon and sausage were disgusting. They were constantly out of fruit.
Larger room with half wall divider Would have liked the option for pull away bed
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