Our original flight was cancelled and we were rebooked on a flight the next afternoon. Finally gotten it straightened out at guest services and we were able to get on a delayed flight that departed about an hour later that our original flight. The Guest Services and Gate staff were very helpful!!
Good seating and leg room. Able to choose seat. Nice crew, polite and helpful. Nice snacks. Meals have to be pre ordered, short flight do no meal required.
The flight attendants stood there talking to each other instead of welcoming people on the flight.
Great flight with great crew. I like that they came around to serve our strings twice during our four-hour flight.
It was excellent, some delays but, I understand that’s not on the airline.
First flight one hour late, return on time. On both flights everybody were just great Seats comfortable. No complaints, just , 2 good flights. Like flying Alaska Airlines.
The polite and professional environment created and reflected by their staff and crew. I wish their were more than cartoned water, but it is what it is.
Truly, everything was professional, and extremely friendly with lots of smiles from all the staff. My only complaint is that both coming and going from San Francisco to Seattle and back the public announcement system on the airplane when I was sitting in the exit row was so loud that it hurt my ears, and I was not the only one I did report it to one of the stewardesses who thanked me and apologized, but truly Alaska Airlines is my favorite domestic Airlines by a far shot
Smooth boarding process and comfy seats! Will definitely fly Alaska Airlines again!
I wish you would have just canceled the Saturday flight from sea to rdd on Dec 13. the diversion cost me more time and money than if I had just rebooked to Sacramento. It was a huge headache and cost.
It's not United, but TSA security at Terminal A in Newark is a disaster and seriously makes me consider switching to flying out of JFK. The touchless TSA pre-check had a line of over 50 people and the bag screening was so slow that it limited the flow of people through the facial recognition process. It is the only airport that I frequent that has this issue and makes me reconsider whether I should fly out of Newark given the wasted time and frustration it causes. As I said, it is not a United issue but will impact United if people choose to stop utilizing Newark airport because of the poor experience.
The food could be much better. Also very unfortunate that most of business class seats were empty but I could not upgrade.
Bag got checked but I thought one personal item was guaranteed.
The seats are very small, that is all the staff did a good job.
The flight was for my mom in wheelchair the staff in Newark wer not friendly took a long time to even get a wheelchair she almost missed her flight because they finally got a chair few minutes before boarding they had to rush her to the gate. They took her carryon and checked it as a bag told her don’t worry free of charge but they charge the credit card anyway. She also told me the seats are not comfortable at all as if they were broken she could feel the bars in the seat SFO staff was much better overall she had the worst experience
First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.
The food was horrible. There was no. Wifi, and it was just terrible from bangkok to d. C
My flight got cancelled. Couldn’t get my luggage. It arrived at my destination ahead of me. I didn’t get my preordered meal. Had to spend the night in the airport.
United did nit provide any updated on flight crew not bein available until boarding time started. It was bad. Itws alate night flight and there no proactive communication and iha d an important meeting that i missed due to thus
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
