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The Hotel itself -Old fashioned Grand Hotel -very unique Too much decoration-in the middle of nowhere without roadsigns breakfast :cold eggs
Very helpful and happy staff, and the many things to look at whilst there. All Good.
The staff tried hard to accommodate us. The main purpose of the hotel seems to be as a wedding venue and the noise on the Saturday and Sunday nights was intolerable. The grounds are very poor, small and nowhere for children to play. The pool was dirty and closed off. Although the staff were friendly, the restaurant had a very limited choice, and we only ate there once, the breakfasts were very basic. Not 5 stars!
We had enjoyed our stay in Grand Hotel La Sonrisa so much that at the end we just did not want to leave! Beautiful, comfortable hotel with big rooms and lovely pool area and garden. Very clean, very stylish and very friendly staff. The service was excellent.
Room was comfortable and clean Overall very tacky with no substance. Grandure at a distance,up close very disapointing. Poor staff service, Jacuzzi did not work, toilet not working but fixed hours after arriving, Pool not available due to wedding party. Not to be recommended as a hotel by an means.
Charming staff, comfortable accommodation, incredibly different from the norm, quite kitch in a good way. Over the top, but one of the most amazing hotels we have ever stayed in. Would definitely recommend it to others. Quite an experience. Live groups/music on both sides of the restaurant in the evening. It was difficult to hear ourselves talk, but not a big issue.
As mr. Polese said: At our hotel we don't welcome only aristocrats, we treat everyone like a king, it's trough.
The rooms were incredible to look at, the grounds were great, and horses grazing were great. The pool was pretty. We found a great place to eat it was called Carmansitas, if you come out of the hotel and take a right it is 2 miles up the road on the left. Menu is in Italain however food was incredible. Almost every dish is 6 euros or less. The staff was not very friendly, except for Danny, he was great. The beds in the Luxury rooms were very hard and very uncomfortable. The refrigerator never stayed cold, and it was very hard to get a outside line.
Wonderful dekor- beautiful surrondings. Thats it ! They are living on tours and big weddings. They are not used to have normal hotelguests.
The breakfast was precisely what was needed - simple but filling. And the location is excellent. It was slightly tricky to find the hotel from the circumvesuvio train, but there's not a lot they can do about that!
Welcoming, clean , stylish The shower
Very comfortable hotel. Location is excellent in front of Pompeii. Quiet gardens. We had superior rooms which are very comfortable with excellent bed and bathroom. Very friendly staff. Breakfast was perfect. Nothing !
Very charming hotel with a warm and friendly staff.
convenience to Pompeii ruins, friendliness of staff
Location was great and it had an "oasis" feel. Very nice nibbles available in the evening. Room was quite warm for the season and it was difficult to cool it off.
great staff, excellent map, fantastic location for exploring the entire bay of naples as well as pompeii, clean hotel and rooms, the free internet, web cam and memory card reader was an excellent feature. Breakfast wasn't brilliant especially for a supposed four star. Have stayed in better three stars in the past, but it met our needs.
The hotel was clean and pleasant with beautiful grounds, the staff were very helpful. The breakfast variety was limited, but it was fresh and filling. The location was excellent. The sound proofing of the rooms could be better.
Good location near entrance to Pompei ruins room was a little tired. beds were hard
Close to Pompei ruins and still a quality hotel. Price was very reasonable. Parking was a bit of a hassle but it was free, so no real complaints.
Pretty much everything. Very little to say here.
We booked the hotel since it was close to the Pompei ruins. The hotel was clean comfortable and the staff was very helpful. Their restaurant had excellent very fresh seafood. So it met our objective. Although I liked the hotel it is in a very run down city. I would only recommend it for those that want to be close to the Pompei ruins.
Hotel was modern, clean and comfortable
The building is modern, clean and comfortable and the grounds are beautiful. The staff is very attentive and efficient. The continental breakfast is excellent. We were even offered the services of a shuttle bus to reach the ruins and again in the evening to go out for dinner. The wireless Internet, though free, does not work in all the rooms. There is, however, excellent reception in the comfortable sitting area near the reception desk and in the garden.
Great proximity to Pompei train station and a 10 minute walk to main entrance of ruins.
I thought the Reception Staff were very friendly & helpful, they did all they could to make our stay enjoyable.
After a long trip down to Pompeii, we were welcomed into the oasis of the Hotel Diana, by great staff and wonderful ambiance. Highly recommend.
We booked only one night and stayed for 3 nights :-) very nice hotel staff, perfect location in Pompei town centre, very clean, safe parking, internet ...
The helpfulness of the staff, the beautiful courtyard gardens, secure car parking, in all a really good experience. I very rarely rate anything as excellent but this hotel is really close to being so. There was less sound insulation from adjacent rooms than I would have like, although the occupants were not particularly noisey.
The very kind and warm personell, the beautiful garden. We felt at home immediately. Just like we were part of the family. sometimes noisy in the night ( cleaning the streets, traffic ) but we did not find this very bad, especially because the things I mentioned above
Extremely nice, helpful, and friendly staff. Staff positive attitude to hotel guests is really exceptional there. Very clean and very nice atmosphere. I strongly recommend Diana hotel for visiting not only Pompei and Vezuvius, but also Napoli. When you will visit Pompei you will be able to compare clean, attractive, and friendly Pompei and Diana hotel with situation in Napoli. Napoli is very interesting for visit but I strongly recommend not to stay there but in Diana hotel im Pompei. Napoly is just 25-30 minutes from Napoli cetral station by train.
Excellent location, convenient to historical site. Very small room.
Ask for Allesandro as a tour guide
The staff were very pleasant, friendly and helpful. They had no hesitation in preparing a full days schedule for a tour of the Amalfi Coast.
Friendly service; garden Room a little noisy
Friendly staff let us into room at 11am to leave baggage and organised taxi for departure. Very noisy plumbing!
friendliness of staff and locality not much for breakfast
Friendly, helpfull staff. Clean, comfortable room. Good views from balcony. Secure accomadation with gated parking.
Staff very helpful and friendly. The location of the hotel is perfect for visiting the ruins in Pompeii or the main shopping centre. No
The hotel was in a convenient location, very close to Old Pompei. The staff were friendly and tried their best to help you find your way around town. The rooms are basic, but clean and satisfactory. The rooms aren't very soundproofed. I could hear, very clearly, conversations, televisions, dogs, and motorcycles throughout the night. The hotel is good for one or two nights, but not for long term stays.
It was a nice family runned hotel, located very nearby Pompei excavations. You can park the park behind the hotel in a safe private parking lot. We also had a nice balkony. Breakfast is good. People very friendly. No
It was the best hotle we stayed in in Italy! The people who ran it were incredibly friendlsy and very very helpful and kind!!! The breakfast was elegant the room quiet and clean and comfortable..the people were the best part!!!!!!!
Nice hotel, 5 minute walk to Pompeii. Free parking, nice staff and breakfast
They took good care of us. Someone was always there. They knew our name. Were very helpful in getting around town. It was close to the places we wanted to go. Pompeii was just a couple of blocks away. We took the train to Sorrento which was about a 15 minute walk. Our next stop was Mt. Vesuvuis which was a short trip. Very convenient location.
I loved he staff, very family oriented, good location, nice balcony facing the mountains, great bread at breakfast
Lovely country side property but surrounding areas not exciting.Staff very helpful and good English spoken at reception. Not so good in the dining room area!
The silence, and the location which make it very easy to get to other places in the area A good restorant/bar as part of the hotel could be nice to have
very helpful and friendly. Difficult to find and no restaurants in the vicinity but the hotel restaurant is extremely good and reasonably priced. We had an enjoyable stay. Better maps and travel information, but the staff drove us to the station and helped us.
The staff were very friendly and helpful. The hotel is a luxury hotel and very clean. We stayed at this hotel because of its location, i.e. close to family. The hotel appears to be set up as a function hotel catering for weddings as there main business with at least one wedding every day of our stay. For most of our stay we were the only guests.
The grounds were pretty but were full of wedding guests We checked out after one night because there was a wedding reception which took over all of the hotel and grounds. We could not use the swimming pool, relax in the grounds or eat dinner there unless it was a few feet from the wedding reception where the noise was phenomenal. They would not allow us to eat anywhere else. Very few good restaurants nearby which made this very inconvenient. Noise did not stop until late. There was another wedding the following day so we checked out and had to find alternative accommodation. No reduction was offered for the inconvenience.
Had a very nice and large room with a big balcony. The hotel is very often used for weddings or other celebrations. The location of the hotel is rather noisy.
Good location for visiting Pompeii; good value.
Beautiful luxury hotel. Staff were fantastic, very attentive and polite. Room was very spacious and clean with huge balcony overlooking the lovely gardens. Location was good for Pompeii (5-10 min drive). Situated in a residential location, so no bars/restarants within easy walk, however, very nice hotel restaurant, which seemed to open just for us, apparently their only guests that night.
Especially front staff is very friendly and support full. And you can get the information of nearest ferry station to the Capri island. On the top of the roof, there is terrace where you can see the wide view of Napoli city. During my stay, I can see the fire works which was held as a wedding ceremony celebration. The place where breakfast is served is under the ground floor, so I could not enjoy the atmosphere of outside air, which disappointed me first. But you can bring the food outside where table and chairs are settled. Secondary quality of breakfast is not so great as for example hotel at the Firenze, it is just served toast and some hams, beacons, fruit and other.
Convenience of the location (very close to the Pompei ruins) and friendliness of the hotel staff
Excellent Location for Pompeii and station to Herculaneum. Good bus service to Vesuvius. Food in hotel ok. Water leak in room which was not repaired despite reporting it every day during stay. Hairdryer didn't work. Beds small. Breakfast not ready on day of departure even though we arrived after 7.30am.
Location, staff and room Turning the a/c off when we the only people left in the restaurant
The staff were very helpful Beds were quite uncomfortable
Staff and close proximity to rail transport Hotel maintenance not up to standard
Friendly and helpful staff The mattress was a bit too hard!
The staff were really helpful and friendly, the rooms were clean and the breakfast was great too. The station was right next to the hotel so it was really easy to get around (Not noisy at night time) We were also give a gift from the hotel when we left ! N/A
Nice hotel & friendly staff. Pictures on their website make it look more luxurious than it is, however it was great. Quite noisy for a hotel that was in the bottom end of town. Opposite the Pompeii Santuary station - make sure you get the right one - there are 3 Pompeii stations & we ended up with a train trip to Sorento in error & then had to pay a taxi to get back from Pompeii Scavi. The only negative was that they advertise free wiifii on their website, but wanted to charge 6 euro to use it when we were there.Think that I would rather stay at the Pompeii Scavi end of the ruins if I were to go again. The only negative was that they advertise free wiifii on their website, but wanted to charge 6 euro to use it when we were there. Think that I would rather stay at the Pompeii Scavi end of the ruins if I were to go again.
Thank you Guisseppinfor the warm welcome and accommodating us with parking
The location was amazing, staff were informative, friendly and helpful, sun terrace and hottub were a definate plus. Visited all the major sights easily and cheaply, plenty of good places to eat and drink.
The hotel staff was very friendly and helpful, especially Emanuela, who helped us with train schedules and various attractions. The hotel is convenient to Pompeii ruins and to restaurants in the town.
good breakfast, good parking, delicious restaurant across the street 1) centre-hotel waling distance a bit large, and through a dessertic zone, which may not be pleasant at night; 2) not 4 stars worth it based on the room quality, but rather a 3 or 3+
Friendly Staff Bit out of the way, good job we had the car
The hotel is close to the city centre and the historic remains of Pompei are within walking distance. The staff were friendly and very helpful.
The personnel was very kind and helpful. The internet connection in the room was free and worked very well all the time. The breakfast was ok. The hotel was peaceful with a little garden. About 1 km to the Pompei scaves. The receptionist took us to the railway station when we left the hotel without asking it, very kind! (And I forgot tip...) Cheese and ham were in warm plate during the breakfast time and seemed nothing but fresh.
very good hotel, situated in a strategic position to visit the city and the other tourist resorts; they gave us free parking for the Pompeii Ruins. Excellent services, confortable rooms and very friendly staff. we suggest it.
kindness and helpful staff, clean and comfortable rooms , the location near the center and not noisy, the new structure, modern and welcoming, the restaurant where we ate excellent grilled fish. also gave us free parking for the pompeii ruins. We also return because the hotel is located near the motorway and we were able to arrive to Naples and Sorrento without going crazy to find your way. Very good.
I liked pretty much everything about it. It was clean, comfortable and affordable. We could have stayed at a more expensive place, but we figured we would use the room to sleep and get cleaned up. The rest of the time would be spent sightseeing. The breakfast was a typical small Italian breakfast. Just coffee and a croissant. The ones are very nice and although there was a bit of a language barrier, we had no trouble communicating. I highly recommend this place for someone looking for a clean comfortable place without all of the amenities of a big hotel. We arrived about 3.5 hours before the check in time and figured we would just leave our bags and go sightseeing. The place is accessible through a locked gate with an intercom. Unfortunately, no one was there and we had to sit at the corner cafe for a few hours. As I stood outside the gate trying to call them, I could hear their phone ringing inside. So, I knew they were not there. Eventually someone answered and let us in.
The view of Vesuvius and the bay of Naples from our bedroom window was spectacular! The road to the villa was treacherous and needed a confident driver with a steady nerve to cope with the bends, potholes and especially other drivers! Google maps had directed us up a road that was purely rubble and unpassable, we eventually did a 6km detour from just a few hundred metres below the hotel to get there!
Breathtaking view. Very kind, caring and service- minded personel. Very Nice terrace and swimming pool ( not warmed though). Very good restaurant, many ingredients coming from their own garden. Access is by steep and narrow path. Loud events ( weddings, karaoke evening). Wifi internet works only nearby the reception. Bad TV reception. Too limited menu in the restaurant for one week.
Excellent view on Vesuv and Naples Bay.The hotel is situated on the hill opposite the volcano Vesuv above the city Naples.Every evening we saw some big fireworks (we were here 3 days in September 2010) in Naples. One waitress in restaurant is speaking English very good, the rest of staff is speaking only in Italien.The standard evening programme in restaurant were various types of huges familly celebrations as confirmation,christenning party and wedding party.We were here 3 days in September 2010.It was a little bit tiring.
We thought that the hotel was in a very good location overlookin the Bay of Naples and Mount Versuvius, the restaurant was very good and the food delicious. Would definitely recommend for a quiet relaxing break. There is nothing we didn't like about the hotel, the only downside was the difficulty in finding it.
room face to the sea hotel takes 15-20 minutes walk from the taxi/bus drop off place. Nice facilities, but a little unhappy auguement with the receptionist the first day arrival.
very polite and helpfull staff. made an effort to help you fit in. breakfast was continental style with a wide choice of fresh rolls, cereals, cakes etc. allowed bags to be stored after checkout for 8 hours till needed to leave for flight giving a final day of hassel free sight seeing. nothing i would say i disliked. rooms were not massive, beds were big! but clean and well presented. there was a large balcony attatched that made up for smaller room.
the view, proximity to the sights and food etc. the animals. the staff. pillows. gnats, although that wasn't the hotel's fault!
The hotel was very clean and comfortable, the staff were very friendly, the breakfast buffet was a little limited but perfectly adequate, free wi-fi connection was good. A minor problem was the location of the hotel. It was just a little too far out of town and required a 15 minute walk to reach. The main problem, however, was the early morning traffic noise. Because of the heat we slept with the bedroom window open and from about 5.00am there was considerable noise from heavy vehicles, which on occasion actually caused the building to shake even though it was about 30 metres from the road!
freindly staff. Clean. Convenient. Wireless Internet free The weather in march was wet & unusually cold. Room heating was OK. The very large dining room was cold, & was only open for breakfast (good continental) So it was a 15 min walk in the wet to get a meal. Otherwise OK
easy walk to downtown and ruins italian breakfasts were too sweet for us
Comfortable and well appointed room. Good breakfast. Very well placed next the entrances of the ruins at Pompeii. Pleasant staff Nothing
Very close to old Pompeii (which is why we were there), just a short stroll to the entrance.
Family run, very nicely decorated in typical Italian design, only 15 rooms so nice and quiet, very clean, helpful pleasant staff . We liked the pet dogs. Fair bit of traffic noise, continental breakfasts became boring, coffee disappointing!
near to Pompeii ruins. Carparking available . Rooma clean
The hotel is perfectly located for a visit to Pompei, 15 walk to the gates, and is equipped with airconditioning so that closing the widows and doors road noise is pretty much eliminated. Good restaurant just across the street. Very classy lobby and breakfast dining area. None
The hotel is freshly decorated, the rooms were nice and clean. Very friendly staff. Good location for visting Pompei (within walking distance). A huge bonus is the free on site parking and free WiFi. Situated on a busy road but it did not bother us as our room was to the side of the building.
The hotel is very modern and with all comfort. The staff is friendly and the breakfast was good. Its easy to reach and not far from Pompei. Its located at a main road with high traffic during the day. The location is completely charmless but okay for one or two nights.
The room was clean and comfortable and the staff were friendly and would go out of their way to be helpful.
The staff were really nice and helpful. They gave us tips about good value for money restaurants downtown and even phoned to the owner of a restaurant to fetch us with his car to dinner. A nice family feeling hotel.We would definetly stay there again! Big exta pöus was the parking our car in hotel´s indoo carage for free! --
Everything was excellent - location (close to the Pompei historical site), staff, tasteful stylish furnishings, subterranean parking, spotlessly clean rooms. Light but sufficient continental breakfast.
The owners and staff were extremely welcoming and went out of their way to help when we needed it. The atmosphere in the hotel (decor, relaxing theme) was very nice. We chose the hotel as it was very handy to the Pompeii ruins.
The very friendly staff. Vincenze and his family really looked after us and made us feel very welcome. I have traveled a lot with my work and whilst this was a trip to see Pompei with my wife the Visigi is surely one of the best 3 star hotels I've ever stayed in and a lot better than a lot of supposedly 4 star hotels I've experienced. The room was really lovely, the decor and ambience very modern and cool but without being remotely cold. And Vincenze's mother makes the best tomato sauce we've ever tasted.....to die for. Absolutely no complaints.
It was very close to Pompeii ruins Some of the staff were arogant
Great location, nice big rooms, great balconies.
Brilliant location with spacious, clean rooms. The staff were extremely helpful, to the point when asked if there were any yoghurts for breakfast they sent someone out to buy more! All staff on reception spoke good English and were always willing to help with directions, trains, buses etc. Situated next to an entrance to the ruins, a market in the square and about 10 minutes walk into town - perfect! the only criticism was that there was no fresh fruit with the breakfast
Close to one of the entrances of Pompei Scavi. nothing good about the hotel itself. The electricity circuit for my room failed but an unfriendly/unhelpful/offensive staff, who has a limited English understanding, did not even offer a different room until complained in Italian. Breakfast was left uncovered at tables in the morning. I would not recommend it at all.
Concierge was knowledgeable about the surrounding attractions, the rooms were very spacious and comfortable, a great location right next to Pompeii's ruins
Closeness to Pompeii..made this a good choice...walk across square to enter the site.Free parking on site. No where close to eat. You need a car. Nice restaurants in Pompeii town iteslf though around themain piazza.
The best thing about the hotel was its proximity to the main entrance to Pompei, Porta Marina and to the train station. For visitors who stay only for a night or two and with the precise objective of visiting the excavations and maybe going up on the vulcano it is ideal.The staff was very helpful, I needed something at 3 am and somebody was there, very curteous. They also are connected to a very nice pizzeria that delivers at the hotel a delicious pizza, much better than many we have tasted during our stay in Italy. Breakfast was decent, but no more. Air conditioning worked well. Bathroom was clean and nice enough. Our room was very noisy, as the windows overlooked the main road. I couldn't sleep very well.
Close proximity to Pompei.
The location was great and the price reasonable.