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The location was beautiful!
The hotel has a nice view The room had no air conditioning. The windows had to be opened to get any cool air. The problem was it was very warm when we were there. We had to leave our room and go to the hotel lobby to get get fooled down. It has an old look. The room is outdated.
To me, I honestly loved having a patio included in our room. Also, when we ordered room service, my grandson asked for a kids meal, and it was a pleasant surprise for him and us to not only get a drink with his dinner but a free chocolate sundae as well. The next night when my husband and I ate somewhere else, he asked to come back to the hotel so he could eat dinner there again, Even though the breakfast is free, most of it was cold. I think it would really help out if you put in a microwave that could be used in the dining room. Bring it in for breakfast and remove it for the dinner crowd. Your hotel was the first ever that did not offer a way to heat my food, and cold waffles just does not suit my fancy.
Staff seemed readily available when assistance was needed. Nice layout of hotel. Nice garden. Decent buffet breakfast. Ate at restaurant and found a long hair in my salad. Nasty. Made me carefully inspect every other bite I had during my stay.
grounds, restaurant very good nothing
We took our daughter to UCSC and spent several nights at this hotel. It was very clean. The staff was very accommodating and professional. Although there is a best Western closer to UCSC we would stay at this one again. There is ample parking. It is in a nice area with lots of restaurants and grocery stores in the area. We really enjoyed our stay. Did not have any negatives.
Great stay staff was extremely kind and breakfast was great.
The beds were super comfortable. Great parking,easy access to gym and pool area. Definitely will stay here again. Neighbors were a arguing late at nite. Luckily it was only a few minutes.
Beautiful lobby, bar area and outside grounds. Gated underground parking. Wonderful and helpful staff. Nice, clean, quiet room. Large separate breakfast area. Wonderful location, walking distance to downtown and beach areas.
Gorgeous new hotel, friendly and helpful staff, good breakfast, good location thermostat and hot water issues--new construction wrinkle, adequately addressed by staf
Close enough to drive into capitola for dinner. Nice breakfast. Not enough time to try pool. Liked waffle machine. TV service was the worst ever. Couldn't get description of shows. No channel guide on paper. One on tv service was useless. Breakfast need to work on eggs. Seemed like rubber instead of real eggs.
Lovely stay ❤️
The kyoto room was beautiful. Secluded and peaceful no foot traffic ever passes by room. My wife enjoyed a nice bath in the spa tub. Mandy was a terrific host who was very knowledgeable and kind. The breakfast was a wonderful treat. We will return we enjoyed our stay. gardners showed way to early disrupted our privacy, wood on sides of bed makes it hard to climb into bed wood at rear of bed ok. To make room complete japanese theme they should offer kimono robes, just a thought. We had a great time and enjoyed our stay.
It is convenient to everything we want to do. The price is good
I liked that it was clean and very spacious and great location in between Capitola and Santa Cruz. I think the pool hours could be until 10pm not 9. Also it gets cool at night so a hot tub would really nice for the customers. I was really disappointed they didn't have one.
After being put in a second floor room while we requested a first floor room we were moved to a better room the second day. The stairs.
The rooms were clean and the free breakfast was good. Pool area was closed so that was disappointing.
The room was the best of four places we stayed in during our California trip. The location was very good for the places we wanted to visit. There was mold around the bathtub.
Very nice and helpfull staff Way to expensive for a hotel room. It was clean and nice. But it was just a hotel room. Nothing worth the 250 i payed.
Not a bad location , if you have a car , and using to drive on Hwy 1
Location Staff was awful. Said we could check out late and then gave us attitude about it even when we checked out earlier than they had said we needed to. Parking was horrific! Had to hike up a hill and down the hill for our car that was about three blocks away. We were told by someone barely 20 that it's no big deal she does it every day. Room was super small, exposed wires in the room, and sink in the bathroom drained slowly.