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Was in for New Year's Eve, left the following day. Room was booked at the last minute. I usually travel in hostels, but I have also been at some amazing hotels. Staff gave a very pleasant, both for check-in and check out. Rooms were clean and in order, beds was very comfortable. The price, especially considering the time of year, was very reasonable. Cons: internet was expensive. The hotel is close to a RER B Station and a walk away from Port D'Orleans (where I had my business for this trip), but you are out of the City. The location would be a hassle for most people looking to sightsee Paris, I think.
The hotel is about 20 minutes walk from the subway station and a 30 minutes ride by taxi to Orly Airport, you have many restaurants across the street plus a Mall to do your last minute shopping. The hotel has all the facilities and the staff is very helpfull, they upgraded our rooms to acommodate us.
courtesy and helpfulness of staff Having to request wash clothes at least 6 out of 9 nights from housekeeping. Didn't like having to feel we were imposing on housekeeping to get towels that we feel should have been in the room when we arrived and after we were staying.
The employees' service at the front desk The check-in time is too late and the check-out time is too early.
The room was clean and tidy, comfortable bed, staff was friendly, familiy atmosphere. The location of the hotel was not in walking distance from last metro station of Porte d'Orléans.
Excellent bed - the best I have ever been in at a hotel!! Room seemed to be a smoker room before
quite and resting parking had slopes (bumps) to high for my car (Toyota Aygo), where the car scratch on those bumps; strong smell on the hall for the rooms; The fact that the reception was not aware that we required for an extra bed for our 2.5 years old daughter;
Proximity to Gare d'Est Railway Sation where we were arriving. Not good part of town, esp at night.
It was really cold in the bedroom, the heater didn't work properly.
the hotel is very central of the city and near by the metro and bus and trainstation
> Very convenient location to the Train Station and bus tours. > 30 min walking distance to the Pyramid/museum > Internet included > Reception is patient and very helpful > good restaurants within 5 min walking distance from hotel > Hotel is clean > I thought breakfast buffet -15 euro was expensive .. may be normal in Paris .. I brought my own cereal bars and took coffee outside
quiet misplaced my luggage, breakfast was to expensive for the empty baskets and plates. Didn't take breakfast the 2nd day.
Location was great, near lots of metro stations and close to everything. Easy walk to main train station that connects to Amsterdam. Comfortable, clean room. Our only issue was lots of noise (ppl on the streets) in the wee hours of the morning. If we stay again, we'll request a room not facing the train station. Very reasonably priced! We only stayed one night but were able to appreciate the courteous staff.
It was very close to the station and quiet easy for nearby shopping The Room is too small there is no space to move .
It is not close to any of the tourist destinations. You had to take a cab or the metro to any of the sites. Our room was very small.
Closeliness to the Gare de l'Est and other attractions. Especially the carpet could have been cleaner and the room a little bigger.
No parking. Overall cleanliness was horrible, certainly not four star worthy. Customer service was lacking, personnel seemed annoyed to help.
Near the rail way station The room price it's so expensive compare with the facilities that we received. But if the price is not the problems, I'll recomend to others traveller to stay in this hotel.
the position is perfect when arring at Paris gare del est
Nice to have a pool. Room was very nice, and staff accomodated our 4 person family by ugrading us to a suite at a reduced price.
Excellent buffet breakfast. Close to Metro. Staff very helpful when we wanted directions to Parc de Princes.
Windows that open on a busy street, yet when closed block out all sound is what This hotel provides. Separate toilet room from shower area reflects space limitation. Tiny toilet area. Large shower with space for two. Shower pressure lower than ideal. Location good to get to metro and tram; location distant from tourist sights. When pre-paid airport transfer problem occurred, hotel arranged new transportation and refund from travel service provider. We made our flight thanks to the hotels assistance! Ice machine not working. No refrigerator in room
Basically I chose the hotel only for the location, few steps from the exhibition centre....the rest is very average, food bad The welcome by the staff and the way they serve you
The room was a little bit small. Was a little far from the center.
Convenient position a short walk to the metro station. Staff v.friendly and helpful. Room v.modern but still comfortable. Swimming pool great. I stay in a lot of 4/5 star hotels and normally prefer older hotels, but I would definitely give this one 10/10 No evening meals available but with a number of good bistros a short walk away this wasn't really a problem
English speaking staff No top bed sheet
Friendly No tea or Coffee making facilities in the room
I hated my entire time at the hotel
Contrary to some reviews on this site, I found the personnel at reception extremely friendly and helpful. I think Oceania actually have read the reviews, and must have instructed the personnel. Some reviewers talked about poor breakfast : untrue ! I took breakfast opposite hotel the 1st day : 11 euro buys you a croissant, orange juice, coffe, and 2 slices of bread and butter. You're much better served, and very friendly, again, in the hotel for 17 euro. It is true, there is no minibar in the room, the remote of the television set did not work very well (small tv also) and no wardrobes to be found. Finally, the 220V-connection is conventionally placed (earth connector at top) but just above the desk, which does not allow any apparatus to be inserted that has a transformer firmly connected to the plug.
Parking place, sauna, swiming pool.
Hotel was lovely, staff were really helpful, parking availability at hotel was excellent and a really good rate, very nice surprise!
Close to Train Station Bathroom extremely poor
Comfort of my room (especially the bed - perfect support, guaranteeing full sleep at night; wonderful view over Sacré Coeur and silence from windows, despite station front). Closeness to station and transport connections.
very close to train station
overall okay + location expensive, but it is paris
Hotel staff very helpful and friendly. Spoke excellent English too. Asked for and obtained very quiet room. Ideal. Opposite Gare du Nord No - all was fine, thank you.
It is in centre, very convinent for travellers, Bathroom needs to maintain,specially room no-521.
Conveniently located across the street from gard nord and outside a metro station. Bars and restaurants close by. Comfortable bed. Amazing view of Sacre Coeur as our room was on the top floor. Wifi connection was good. I would definitely stay here again and recommend it to friends and family. Water damage on the ceiling. Bathtub was a bit dirty. Remote control didn't work.
Nothing Special, It was a normal hotel matching with the value paid. The internet is not free, The room was small as twin standard size, the room service was quite poor, the breakfast was not suitable for Muslim guests.
Thank you for great advice on how to get to the airport, when to buy the ticket with no line, etc. Thank you for speaking French with me rather than assuming all Americans can only speak English.
how close it was to the station. the breakfast and the staff I booked a room for my self and husband and one for my children. The children were on a different floor from us and their room was much more spacious. After checking in the staff did offer to change our room but having taken credit card details etc it seemed too much of a nuicance.
Very convenient location room is small
Its location across from Gare De Nord train & metro station as well as the convenient bus stops within proximity despite of the slightly rough yet safe neihborhood it is in. The staff was extremely friendly and helpful. The room and bathroom were spacious with a balcony overlooking the main street and the train station. Having many restuarants just outside the hotel was definetely a plus. We were extremely comfortable. N/A
Location n view of eiffel
Very helpful and courteous staff. The hotel is in need of refurbishment. It will be very difficult to remain classified as **** unless this is done very soon. The 'free' wi-fi is very slow in the rooms.
The hotel room is so spacious and comfortable. The location is so close to Eiffel Tower. None
The location and the hotel staff
Location was near the Eiffel tower and public transportation. Restaurants nearby. Rooms did not have any drawer storage for clothes, There was room for 2 night stands yet there was only one. Paint color in rooms and hall was depressive,
The view of the Eiffel Tower was worth the cost of the hotel. The furniture was a little shabby for the price of the room.
Location & friendlyness. Location & friendlyness.
The close proximity to both the Metro and Eiffel Tower, River Seine were the only plusses. The room was spacious, but even thought tea/coffee sachets were supplied, there were no cups. We asked 3 times before cups were provided, then the cups were not replaced on the following day. In addition, toilet paper was not replenished and we asked but without success. The bathroom floor had not been cleaned and there were large strands of hair in the toilet on arrival. All in all, housekeeping left alot to be desired.
the breakfast buffet was incredible. Great variety, amount and quality. We also loved that the staff controlled entry to the buffet area so everyone got seated nicely and it kept the start of the mornings pleasant. The free Wi-Fi they offer is a bit too slow to do much, so it is almost necessary to buy the upgrade for 22 Euros/day they offer.
Staff was rude and unaccommodating. Rooms were not available at the checkin time and staff repeatedly instructed patrons to come back every hour which ruined a day of travel. Wouldn't recommend for vacation travelers.
The whole experience was excellent -- I was very impressed. Staff were unfailingly attentive, the dinner excellent, the breakfast full of available variety. The view of the tower from the balcony impressed my grand-daughter!I am not all that easily pleased, so not inclined to easily give high ratings, but I have to say that every aspect of the stay was excellent. Nothing.
Very clean and modern hotel with above average room size for Paris. A block away from the Eiffel Tower!
the staff were fantastic and the size of the room and the beautiful bath only added to our enjoyment. The idea that you had no doorman or bellhop. At 65 yrs of age dragging four pieces of luggage to our room from the street was a chore
Using Eurostar and arriving at Gare du Nord it was easy to transfer to Gare de Lyon Station which is right next door to this hotel.The Hotel was a 10 minute walk to The Palais du Omnisport where we had tickets for a concert - perferct. Breakfast not included, therefore slightly overpriced, and the breakfast was very expensive. Restaurant does not open until 7.00pm - too late for a meal before a concert.
very modern and clean hotel maybe a bigger pool food and drink overpriced
the pool is nice if a bit small i couldnt get the tv internet in my room to work. i asked reception and they said they'd send someone, but it never happened
the pool not enough milk, tea bags etc in the room
Close to the office of Rohm and Haas. Comfortable bed. Dinner selection.
Staff was friendly and accommodating. Location is great if you know how to move around using public transportation. I didn't like that there was no outlet in the bathroom to plug in my straightener and curling iron.
Outstanding everything and love Americans Breakfast could've been better
easy accsess to train and metro next to a down and out soup kitchen
The included buffet breakfast was perfect for our family. Also, the indoor pool was clean and well-maintained. Nothing.
Good location and quiet room Small bathroom
Free Wi-Fi, pool, good breakfast, polite stuff The room was quite small for three people
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
Service was excellent, and the Purple Bar was Fantastic.
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
The level of service of the Hilton Chain and its luxury
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
Clean large rooms, friendly staff Wifi was tough to navigate, but worked well.
Staff spoke English and French professionally. Hotel was clean and no non-sense. I don't like how city taxes are not included in the initial hotel price. This is more a problem with French regulation than with the particular hotel. All hotels in France seem to do this.
The view from our room was beautiful, the location was close to everything. Appreciate the security since being down town elevators only worked with room key. For someone who does travel solo at times this was a nice peace of mind. Staff was wonderful and accommodating.
Loved the shower and bathroom. Bed was also good. No real free TV channels available
Location Room service too bad
Hotel staff were trying their best and cooperative The hotel was understaffed compared to the occupancy rate
The location is perfect. When we arrived the television didn't work but they fixed it the next day. Also, a friend left an envelope for me at the desk and it was never delivered to me. Otherwise it was fine.
Location and only the location is the best thing for this hotel Old firntures , old paints , bad semll from the toilet and the very old carpets which looks more than 30 years used !!! at the end the price is very expensive for the room status and the room level , i did't recommend this hotel
Prefessional and friendly staf
good location,Spacious room,and clean the internet in business center is not free,unlike other hotels
Very good location - great staff - great rooms Parking was not easy - unloading luggage almost impossible - No room Service
The hotel in very good location
The staff were extremely friendly and heplful. The room was very nice and the location excellent. Unfortunately, the hotel was underoing renovations (something which was not mentioned on the web site and we did not find out about until we were actually in our room). We had to put up with drilling noises from 9am to 5pm on the 3 days that we were there. When we asked to be moved to a different room we were told that this was not possible, however they promised to refund us 100 euros. I have a feelinf had we not booked the 'discount' price we would have been allocated a room in a different location.
Great attention, all star was always trying to give us the best experience
How the hotel looks like residence, the kitchen should stay the same as the first day, and dont the service getting worst day by day, the suplies getting poor. The first day should be the same as last day.
the hotel as a whole nothing
location & style
Location and attention to detail by a superb staff
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
Great atmosphere, helpful staff.
Fast check in and check out
Great location Bad business to pretend to sell old rooms in need of fixing for standard price of many renovated rooms with views of Eiffel or Arc de Triomph
The staff is very polit and at your disposal The furnitures in my room were damaged (2516) - not sure it was a queen superior room as booked, the breakfast room was so cloud and noisy
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- Easy to get to the hotel with Air France "Le Car" shuttle from Paris Airports - Nice view of Paris from the higher rooms - Must visit the Bar La Vue bar at the 34th - Rooms are a bit old and not in maintenance condition for this level of hotel
Relatively closed. After booked and paid the reservation thru Kayak, the hotel could not locate my reservation. They made me wait for over 2 hours at the lobby until they could find a solution.
Everything was perfect! Thank you!
Views from the room and the staff's friendliness, competence and enthusiasm.
one of the best hotel in france none
I would like to thank Mr. guy for his great service & friendly help. Old rooms, need re innovation
The price I paid was fair for what the hotel was. Had I paid full rate I would have been very unhappy. It is clean, has good size rooms and is well located in Paris, It is just a hotel though, not particularly wow. The price of the first drink in the Panarama Bar on the 33 floor. 22 euros. The view was great and as it happened we didn't really care, but as I'm pregnant I'm not drinking alcohol so a diet coke is a bit steep at this standard price.
The staff is really nice, the facilities are modern and is very very close to all the good stuff and the Ecole Militaire Metro Station which let's you go basically anywhere. It a very good hotel and I would definitely recommend it at the right price(4 star hotel price) The hotel is good but definitely not a 5 star. This is a good 4 star hotel in my opinion. The facilities are modern but not fancy and the rooms are super small, I know, this is europe but my room in a 4 star hotel in downtown Bruges was much bigger then this one and cheaper. And my opinion is not based in just that, I'm also considering that I have stayed at other 5 star hotels(in Europe and other places) and they are definitely better. I wouldn't consider this a 5 star hotel. A very good 4 star hotel, FOR SURE, but NOT a 5 star.
Hotel Burgundy is very well situated in the Opera district, and was a great "home base" for seeing the sights of Paris. The hotel is quite small, but clean and good value for money.
Convenience & closeness to hub of city sights & metro network. Price a little too steep
We had a beautiful modern bath and a spacious room that comfortably accomodated my mother, daughter and myself. The front desk staff was helpful in providing directions and making reservations. We never had to wait in line at the desk. The location was superb. We had a wonderful experience here. The lounge area is a bit dark and cramped so this is a hotel that is best suited for exploring the city and returning to a comfortable room for relaxing and a great night's sleep.
The staff was incredibly helpful. Not only were they multilingual but they went out of their way to accommodate for our needs pointing out good restaurants and good places to tour. Given the American standards for comfort about bathroom necessities, the shower was a bit awkward and we found it took much longer to shower when compared to the typical American standards. Ultimately, the issue did not proove to be a burnden to our trip.
Friendly staff, and very good size of room. Most facilities available. Breakfast only dining room.
Everything was great. It's a beautiful hotel with a lovely decoration. Very clean, the staff is helpfull and sympathetic. Excellent location, just behind the rue St. Honore. We were really impressed and will recommend it to our friends.
The location is perfect as it is in the city center. Spa and indoor swimming pool as well as professional massage. Car parking services was great as it is almost impossible to park anywhere in Paris. The bed mattress was not comfortable as compared to other five stars hotels.
Hotel was very well located, minutes walk from sights and attractions. Our room was luxuriously presented, designer style in black, grey with cherry red accent colours. Bathroom included large bath and separate shower.The ambience in reception is very welcoming, candles lit and very fragrant with attentive staff. There is a spa at the Hotel which my husband enjoyed. Our room was located at the front of the building and we were disturbed by delivery vans, refuse vans in the early hours of every morning. We would stay at the Hotel again but request a quietly located room at the back of the building.
The hotel is superbly located, very comfortable, with wery friendly and helpful staff
My sister and I stayed at this hotel for 3 nights during November. We found the hotel to be fantastic. The design and layout perfect. Location couldnt be better if you want to wish to shop around in the big department store Galerie. The best part of the hotel was the wonderful staff. I found all of them to be superb and their english fault less!. We even forgot a mobile in the room and when we phoned the hotel to check if it was there they offered to bring it to us! This was fanstastic as we were waiting at the bus stop for the airport bus. Thats service!!!
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Location and decor Rooms quite small
location only need some renovation for the rooms furniture was too old
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
The ambience, the friendly staff and the proximity to city attractions
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
Very comfortable, affordable Hotel with the luxury of the Spa. After long days of walking it was great to relax in the pool and spa! The room was very big as is the American way! Location was perfect.
The position Frankly more or less everything! In serious need of modernisation!! Air cond not functioning in a great number of rooms, carpets hardly clean in common areas, state of the building itself, in the garden show the lack of maintenance. An overpriced, and way overrated hotel.
great hotel no complaints
Great location, excellent base for touring and exploring from. Park right across the street and metro station at front door. Staff very friendly - concierge service was excellent helping with decisions and arrangements. Enjoyed the bar in the evenings. Would likely stay there on any return trip.
Location ... Location ... Location The courtyards are just gorgeous and what better place to enjoy breakfast or coffee or a drink. We loved our room, # 210. it had a loft with a bed. and a view of the courtyard. Breakfast was not included. I think the room price should include it !
location of hotel was amazing, staff was great, concierge was great. everything was fine
Overall was a great place but its ally was given a room that was approximently 250 sq feet. Enough place for one but NOT two. To change rooms it cost an extra $50.00/ day. And while we were there the room was rented out again with the same result occurring to another couple. So while it made have great qualities the hotel still scams the customer.
My boyfriend and I stayed here on our first trip to Paris. The location is amazing - a metro stop across the street, as well as the Louvre and Tuilleries gardens. The bed was large and comfortable, and our room was cleaned no matter how late in the day. The restaurant had a beautiful courtyard and good food (breakfast is not included). The room was a little dark, but the common areas of the hotel felt luxurious. Couldn't have asked for a better location, especially at the price we got. The room was a little dark - could have used more lamps and another mirror. A few nights there was noise from people either closing doors or shutters in the hotel. For some reason the front desk took about an hour to deliver us our bags despite multiple calls, but that was the only time we had an issue with service.
Quiet and cozy room. Spacious and clean. Staff was very helpful at check in and the few times I requested suggestions for dining.
The location was awesome! The noise and lack of an outlet in the bathroom, The room was also dated and could see years of wear and tear.
I had a great stay. Staff was very polite and helpful. Location was perfect, breakfast was delicious. Will come back again
Concierge was extremely helpful with planning day trips and use of metro. We travelled with subway and bus without any trouble as they give you maps and great instructions. Rooms were clean and had fresh crisp white linens. Housecoat and slippers to use spa. Courtyard lovely to sit in while waiting for wife to get ready. We had a two level suite on mainfloor over looking a very French courtyard/garden.
The locxation is great for the cente of Paris, without being in any high traffic or people area. The Hotel facilities are good and the breakfast a splendid spread. Taxis are hard to come by, and the Chatalet station, whilst being very close, is a nightmare to understand (Not the Hotels problem)
Facilies were very nice and the location is very central. Very short walk to multiple train lines and metro. With one exception with an encounter with a bartender which was terrible, the staff was great. Most front door men are always hustling bags, giving directions and calling cabs. All spoke English. Family's be aware of one minor quirk. The bathroom and shower doors are clear glass with a dulling switch. It just doesn't get real dull. It's still very see through for all members to see. However the rooms were very modern and clean.
We didn't like the third bed, was too small
Service was excellent. All staff was very friendly and incredibly helpful. The hotel is conveniently located 5 min from the Louvre, restaurants and the metro. Rooms were modern, clean and comfortable. Would recommend this hotel to anyone.
Well located in a lively part of Paris and close to shopping and restaurants.
Overall help with taxis, dinner reservations, comfort of the room, location close to exciting parts of Paris, extremely helpful staff. Also, the size of the room, relative to other Paris hotels, is superior. A nice, professional, contemporary hotel with a first-class staff and great attention to detail.
easy to visit shops and west bank area the shower cubical water flow was poor to non-existant. we complained to room supervisor but told it was normal on 5th floor
Location. Nice rooms. Long waiting line at the breakfast
There was no room for unpacking our clothes! stayed for one week and there was not a single drawer or shelf to store anything so after paying the rate of a 4 star hotel, we got the "confort" level of a 2 star hotel instead. The carpets were filthy and the matresses were soiled! The narrow hallways smelled and felt like a cheap cruiseship. We are very dissapointed with the quality of the rooms and the overall value of this hotel.
Very convenient to RER. Great location! Quiet. Friendly staff.
The location was great very central The area looked abit dodgy at night but we had no trouble whatsoever!
They should not advertise free internet as for four days I could not check my e-mails as two same people were occupying the two computers they have for hours every day.
The hotel is well situated in a good neighborhood, close to a metro line and nice restaurant area.
Staff was helpful. Cleaners do the tidying well every morning.The hotel location was not bad 20-30 minutes away from lovre. A little bit far from the city center and airport
the neighbourhood, it's great, also there is a great sanwich store, the cheese cakes are great
Very quiet, very comfortable A small noise from the airconditioning during the night, even when it was switched off (strangely there was no noise during the day).
I felt comfortable being a lone female guest I liked everything about my stay
Very friendly and helpful reception staff. Clean spacious room. None!
Everything was perfect –staff, breakfast, etc.
modern, clean, ideally located with parking facilities
Hotel staff are ok, but need more english speaking staff if possible Location, location
Bathroom small and uncomfortable and needs to be redesign
The Location which central to tourist sites + the cleanliness of the room
superb hotel, superb staff, couldnt do enough for you. yes it is a lot of money, but for a treat and/or special occasion highly, highly reccomended
Location & service are really good! They gave me a present at my birthday surprisingly.
Location, staff support, comfort, friendliness
confort of the room
i liked its central location the staff where very knowledgeable and the beds and bed linen were out of this world it was my birthday during our stay and was given a bottle of champagne i disliked the prices
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The location near to everywhere, the bed is extraordinary comfortable ! Only for the breakfast rooms need more improvement, more bigger for more guests.