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Front Desk staff was very professional, helpful, and pleasant The hotel was worn out, run down, many facilities adverstised were closed for the winter, the breakfast service was poor as the help was more involved joking and laughing in the kitchen than caring for customers, the room maid was rude and scolded my wife when she did not hang out a "Please clean the room now" card. Not 4 star quality, definately not a SLH. That was my last stay there.
Very quiet and a fine view from the bedroom. Service is crucial to a hotel - it was poor at this one. The concierge was almost comically surly and unhelpful. The restaurant was also disappointing - fine service, but poor food.
Enjoyed the use of the swimming pool and relaxing at the terrace.
The hotel located in high place and has a wonderful view. It is not in vicenza city as written, the place is near the city. I did not receive the nice room that was show in the picture. I receive unattractive room. I have to insist to have the room that I ordered in booking.com. The stuff was unpleasant and impatient.
In an otherwise fairly flat area the setting of the hotel near Vicenza is very good sited in an olive grove with views down the nearby valley at the rear with lovely morning views as we had the lake/valley view room. Lady proprietor very helpful. Good breakfast. Room cold on arrival as heating had not been turned on in anticipation of our arrival during coldish spell and in general hotel and rooms felt cold. Had to send one restaurant meal back as so called braised meat was very fatty and chewy.We were hoping for more from the hotel restaurant but were a little disappointed bearing in mind the photographs on the booking site. Mini bar in the room but totally empty. I do not however want to over criticise this hotel as I feel it is a work in progress as the owner has just taken it over and I am hopeful it will improve if her enthusiasm is anything to go by.
Made you feel welcom. The food was 1st class and also the staff. It was also in walking distance into the town of Vicenza. We would have like to have used an iron in the room but it wasnt a major problem
Customer service was great. Free parking and Internet. Lack of a hotel restaurant. A bit distant to good restaurants.
It was clean with friendly staff. Rooms were comfortable. Free parking on site with lifts up to each floor of the hotel. Quick check in and check out. The place was just ok. Location was further from town than I wanted - about 15 min walk from city center walls. At night it looked shady - though we were fine on the walk home and our local friend assured us it was ok.
Good value, clean comfortable large room, good breakfast buffet. Location not the best, out of city centre, need a cab, cabs are difficult to get later at night.
The staff were very friendly, helpful and understood everything we needed at any time whether face to face or by internal telephone. It would have been good to have a wider choice of Italian Food on the evening menu - after 5 days we craved stronger flavoured food i.e. Sauces for the steaks and Spaghetti but the food we ate was perfectly prepared, cooked and presented i.e. a medium cooked fillet steak was a medium cooked fillet steak 10/10
From start to finish, the staff was more than welcoming and accomodating. I was upgraded to their nicest room available with no hesitation. They were very helpful with making sure our time in Vicenza was stress free. Wish the beds were a little less Flinstone status. A softer bed would have been great.
The Shower Cubicle has a sliding door which a panel is missing. The quality of the Shower Fittings is old and need to be replaced.
The room was too cold and the heater was not working. Asking for a kettle to boil hot water and they did not have. My wife fell sick after the first night.
relatively confortable room - windows don't open properly to let fresh air in, bad restaurant;
Excellent value of money/courteous staff/high standards of service/peaceful envoirments/strongly recommended for stay in Vicenza
Staff was friendly, room was nice, bathroom was nice. Breakfast was ok but dinner at the restaurant was fabulous although expensive. There is a good pizzeria/local food restaurant just a block away that is definitely worth visiting.
Rooms are spacious and clean. Free parking in the hotel garage. Staff is ok. Breakfast is too expensive.
We stay here as it is convenient to where our son lives and the staff now know us and are very friendly
Well located for exploring Vicenza on foot and with car parking. Clean and comfortable room at a good price. There was no offer of a map of Vicenza or information on local restaurants. We were pleased there was no match at the stadium opposite!
our room was big and newly refurbished. the hotel is within a walking distance from the old town and the quality/price ratio was excellent. easy parking outside the hotel, by a stadium.
The staff let me check in early and greeted me with a coffee. It was greatly appreciated as I had arrived on an overnight train with no sleep and was wet from the rain. These little things make a huge difference!
everything was fine and new
Modern clean room, good breakfast room, not too far from city centre (15 minutes max on foot). Helpful friendly staff. It is across the road from Vicenza football(soccer) stadium. I imagine it could be noisy for a few hours on Saturday afternoons in the season but not at other times and certainly not in the summer ( we were there in lat June)
Very nice hotel, very clean, pretty on the inside
very friendly stuff, room not so small as usually in Italy location is not so comfortable for what the railway station is concerned
It was a nice hotel close to the city center and for a fair price.
the room, parking and the breakfast no
The location and you have the Palladio Shopping just few step.
Nothing special Very long walking distance from reception to the room
The breakfast in the morning was good and it's great to have a restaurant on site! The shower is too small!
It's very nice & big room,I liked the jacuzzi.
Good location, near the motorways, good parking and free wifi. It's the right choice for business travel.
Excellent location; plenty of room for parking (no cost); excellent breakfast included in price; very helpful staff
Comfortable, loads of facilities, very helpful staff, close to beautiful town
The Hotel were very helpful when we got lost and the dinner in the hotel was good It was unfortunate that there no location instructions in the email summary of the booking as we had no satnav in the car, and hotel was out of town map
The pool was great for cooling off after a warm Italian day. The two bedroom appartment was very spacious and included a kitchenette that was helpful. We had reserved to apartments for two families of 5. One apartment was spacious, the other was a one bedroom where two had to sleep on a pull out couch that did not have sunshades. The sun rises early in Italy in the summer and prevented sleep. This was partially rectified by hotel staff putting up sheets. The images of rooms on their website did not match the appearance of the rooms we had. The image of a Villa on their website had nothing to do with the hotel and was misleading.
size of rooms
The staff was very helpful and the location was great-- btwn train station and historic piazza.The sign in the lobby said the hotel was undergoing renovations.. we did not have a renovated room-- a bit tacky even for 1980. not in renovated room
the staff were just so friendly - one of the nicest hotels i stayed at nothing
Uncomfortable bed, small room, very noisie
Situation, and excellent breakfast expensive internet
Excellent location ,very near to the centre.Rooms needs a refurbishment.Sanitary equipment did not function well due to excessive calcification.
Space downstairs (& airconditioning) for relaxing in view of the heat outside. Good location for station & trips to Venice, Padova, Verona
The location was perfect being near the city centre and very close to the railway station, also the willingness of the staff to ensure that your stay is enjoyable.
Very close to Old Town City Centre - Very close to Central Train Station
location close to train station and historic center of Vicenza air conditioning vent located so that cold air was aimed directly at bed. This made for uncomfortable sleep.
stylish decor room lighting was limited
staff is impeccable, facilities are good, cleanliness of room nothing really
staff very discreet and professional restaurant although good might benefit from a wider choice of dishes.
The hotel staff was wonderful! No
Reception and restaurant staff all very friendly. Excellent parking arrangements. Food very nice indeed.
as usual the staff is very friendly and helpful. Airconditioning was switched off and room was too warm
The staff was very accommodating when I needed to retrieve my email to get the address of car rental location I had to have for the next day. The evening sandwich meal at the bar was very enjoyable due to the woman working at the bar. The breakfast was truly a full breakfast - as advertised (some places SAY full breakfast, but you get only a continental breakfast). The only negative was the location. We knew nothing about Vicenza, so I had no idea that I would be that far from the town. It's very close to the Autostrasse, which made it easy to find, but I was nervous about noise. Gladly, there was NO noise from the highway (or anywhere else!). As stated above, very close to Autostrasse. Lovely hotel, but the view highway was not lovely. There was no noise from the highway, however. It seemed like a great place for business conventions or meetings.
flexibility and professionalism of staff
very discreet staff but professional, room with proper airco and stable internet connection price of internet connection (10 euros/24 hours) too high
The rooms and staff were great!
Good access from highway exit. Good shopping center nearby.Bathroom equipment was nice. Glass wall makes room cold in late autumn (electric heating was insufficient, need good-old steam system). Glass corridor which gives zero insulation but good ventilation to the outside made it warth.Wired internet service (Eur 5/day) is too slow; only 1M per sec but feels like 56k.
It was very nice No, everythink was so good
Modern design, good location for my business trip and excellent comfort
Excellent facilities, good value for money and friendly staff.
The look and cleanliness of the room, although I think if we had been on a lower floor, the wood-like floors might have been noisy above us. The location - not just that it was outside the city - we knew that when we booked - but everything around it was grim and industrial looking. The meal when we arrived was so-so: the menu made mention of things possibly being frozen, but the scallop I had on my pasta was hardly thawed. There was hardly anyone in the restaurant, so it was just sloppy. There was also the oddest music playing - very nerve-wracking, especially after a long trip, late in the evening, and according to the waitress, whom we asked to have it turned down a bit (we felt we could since we were virtually the only ones there) - it plays all day long and drives everyone crazy.
The rooms are comfortable and spacious. Well designed. There is a free minibar, so you always have beverages without worrying too much about additional costs. There is a small gym with steam bath which is open 24 hours. So you can access it any time. It is small but comfortable and clean. The breakfast was good with a fair selection. I highly recommend this hotel
I liked the food and the quality of the coffee; Also, the stuff is very coompetent and supporting, for any request I have presented. Yes, the dust from the furniture and mirrors.
Modern nice rooms Very very very expensive Wifi
This was one surprising value for the price ,as well the people on dutty as the hotel itself , never had such a value for that price , on ly the prices in the restaurant are on the high side , but here is one warm congratulation the only possible reaction , me amd my wife had one very goos stay , and the rooms are very modern luxury stile. Bravo .
good standard, nice personel localization at the main road ( noisy )
It is in the fair complex.
friendly and comfortable location is far out of town
Nothing. That hotel should be 4 stars, but it was 2 stars maximum. The pictures on the internet are not realistic. I booked "comfort" room and I was surprised unpleasantly. The hotel is situated in middle of industry zone, in former warehouse (storage shed) probably. There is not restaurant in the evening - only 5 frozen meal, very poor breakfast. I booked non-smoking room and I got smoking room (or non-smoking but smelly). Because of that I leave earlier.
Paola at reception was extremely helpful - thank you the hotel needs to be updated with furnishings & services available; there is no chance of a simple meal at lunchtime
the hotel is old, in age and inside too. never has been refreshed and we can see that all around. i had blood and cotton in my bed and it werent mine.
The desk staff were extremely helpful in helping us understand how to get around (see below). Their English was good and they understood the complexities of our questions. The breakfast was standard but nicely served. The room was very comfortable. For tourist-travelers, this is a very nice American-style hotel -- big beds, swanky bathroom and excellent staff -- but it is 5km out of the centro and adjacent to the "fiero" for trade fairs in the industrial zone, which means no restaurants close by or any of the attractions that tourists might find interesting. We spent a lot of time on buses getting to and from downtown.
The friendliness and professionalism of the staff
Location was good because it was close to the Vicenza Fair. Staff was friendly. Very high rates for a very low class hotel.
Very close to Fiera vicenza, for people need to attend the fiera is very convenient. Breakfast is not good enough before show period.
Location is good. Best place for the fair attendance
Staff there when needed, friendly and co-operate, breakfasts were good with choice of fresh fruit as well as bread and always a bongiorno from the lady running the show at breakfast time. Lounge area was air conned and complimentary drinks on offer. Nice touch when you get back from pounding the streets!. Ride the buses into the city for 2 euros - better still with the Vincenza card. Avoid taxis.
Nothing 1. The room was very noisy due to the proximity to a very busy 24 hours road - despite asking for a quiet room. 2. The hotel appears to be near the city center - it is far and acess by public bus service that stops the service early evening. 3. The staff is not helpful. 4. The internet payment scheme is far too expensive. 4. Breakfast room very noisy and messy. 5. No coffee facility in the rooms. In summary its the worst hotel I stayed for a very long time.
Hotel had a very comfortable and "Homey" feel to it. Parking was a little tight
I foud there exactly what I needed.
Staff was very nice, room were big and up to standard. Breakfast covered all the necessary. Internet is 10 euro/hour and the PC is slow and outdated. I opted for this hotel instead of one in the centre as it also promoted a good restaurant and I got to Vicenza at dinner time so did not have need to go sightseeing after dinner.
It was alittle bit dark
no internet connection in the room (no wireless signal :(
real effort by staff to meet requests - we felt like valued clients no - even signs were adequate to find hotel
Everything very well: room, bathroom, comfort, car garage not expensive, rich breakfast
Excellent...very good hotel recommended for families as well as business
I like the large space in the ground floor and the luxury of it plus the kindness of the stuff in breakfast. i did not like my room because even if it was deluxe was small and uncomfortable
A Quiet Business Hotel on the edge of Vicenza
Breakfast was delicious - and the staff were incredibly friendly and helpful.
the hours of the gym where very unconfortable. it opens at 9.30, and it is very late!
The staff was very friendly. The swimming pool was always busy for local activity's.
Good service, nice rooms, good prices, overall a good impression.
Good Breakfast, not too expensive Location, not close to anything, lots of traffic
Very helpfull staff ,free parking , easy access to high way. Far from Town center and Railway station 10-15 min drive, must have a car to get anywhere .No free internet.
Nice and clean room, excellent bathroom, overall nice hotel, nice breakfast. Noisy stuff during the breakfast, no clean knives at the tables, coffee included in breakfast was poor quality.
Good value for price, clean comfortable room, air condition worked well. Huge traffic around.
very good hotel, nice breakfast, very nice person.
Although the hotel was busy, the staff was very helpful and efficient. The easy parking was a plus. There was nothing unpleasant about our stay.
The Staff was very pleasant and helpful There wasn't a American Breakfast, but that is really nothing to complain about.
attentive, attentive, attentive and modern, clean.
The price was good and the staff was excellent. Very helpful people who actually ordered our dinner and had it delivered to hotel. Our car got hit in the parking lot. There was no cameras to capture any of it.
The location was convenient to get to the tourist harbor in Venice for taking a cruise; the facility was very nice, and the staff were very helpful in assisting us with directions for getting to the harbor.
everything was perfect everything was perfect
The hotel was clean and luxurious, the staff were friendly and helpful and the swimming pool area was really nice. Unfortunately, both the restaurant and the wellness centre were closed during our stay.
The staff was very friendly and helpness.The hotel is very beautiful,and comfortable.The breakfast is very rich,they have free parking place,and nice swimmingpool.Very,very good place.
everything No, there wasn´t.
Nice pool area, and good breakfast. Was a lot of problems with the water. Happend around 4 times in a 3 night stay that there was no running water and we had to call the reception to get it fixed.
Very kind and professional staff. Comfortable and well equipped rooms. Swimming pool gives extra value. Rooms are very clean. Good breakfast. In summary this is one of the most comfortable hotels I have booked at your site.
There is no restaurant in the hotel although it is still mentioned on their website. There is however an excellent restaurant on walking distance.
Nice and clean room. They have a Spa.
First time in a 'boutique' hotel. Would have loved to have stayed longer. No