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The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
The rooms where big and clean. The continental breakfast was excellent and had good variety.
Suite was great for family of three. Good breakfast.
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
I just loved everything and I will definitely go back again and again
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
Clean and well designed. Infastructure is in need of updating, i.e. outlets.
The rooms were clean and beds comfortable, though on the second day, they didn't replace all the glasses with clean ones or clean out the ice bucket. At check-in we were informed our 2 rooms were no where near each other so they checked us into 1 room and told us they would call when the other room was ready. They didn't. I had to go down a couple of hours later to ask for our other room. I made the reservation months ago so they should have put the rooms side by side but they didn't. Furthermore, I had a package at the desk, which they did not tell me about.
Nice updated decor and furniture. Hotel personel was friendly. Bar restuarant closed early, by 11 pm so it was hard to get something to eat or have a cocktail/ nightcap.
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
Kind helpful staff
super clean, friendly staff wish they had a jacuzzi
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
Check in staff was friendly and helpful. Elevators did not work.
Almost everything about it was amazing Their pool facility does not have a hot tub
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
Very clean hotel. Seemed well run. Parking was difficult
Clean and comfortable. Just outside of downtown. In close proximity to food and other daily needs.
Dinner table in restaurant had a nice view of river Given the price of hotel $300 for one night and the suburban location expected more. Room, 466 was an extraordinary ling walk from lobby. The hotel is poorly designed. Nothing was free. Had to pay $11 for the internet, no free coffee or hot water in the lobby. Housekeeper was knocking on our door at 8:30 in the morning then opened the door when we didn't respond soon enough. They leave an envelope in the room to remind you to tip housekeeper. I generally don't stay at Marriots so maybe they do this everywhere. The fan in the bathroom didn't work. Seems like this is something the housekeeper should notice and report. Would not stay here again.
Super comfy bed. Very clean. parking fee of 9$ especially that the hotel is only accessible by car.
Comfortable bed, clean room & bath, quiet
Great check in staff! Very personable. Room nice , comfortable bed:) Bedt room service. Lobster roll was superb! Especially the food !
The staff is wonderful. Everyone is very friendly and helpful. The room was clean, quiet, and very comfortable. We got a mini-suite, which was great for having friends over. The pool was refreshing and well-run. Good food. Near boating on the Charles River. Nice grounds. Easy access from highway. Paying for wifi access. Food is pricey.
Vue from the room. Staff is great. Parking is available. Not much really.
It was reasonable The first floor rooms were very musty smelling and damp.
After a 13 hour drive I would've slept on a cardboard box but what I got was heaven! The staff was beyond nice & very personable. The girl that check me in asked what I wanted in a room. Didn't demand or just give me a room. Made my first trip to Boston the best & set the bar extremely high. Would have been nice to have a guide to what was around the hotel. Being from out of state my wife & I had no clue what was around the hotel without having to do some investigation. Also, having to pay for wifi was a tad annoying.
the staff was amazing form front desk to hospitality and I felt very comfortable there. you could hear the neighbors outside and through the bathroom vents
Where's the free internet?? Try to log in and there's a charge of $12.99. Cheeping out and false advertising is not the way to acquire repeat customers, Very upsetting!
Clean room, comfortable bed, nice shower. They charge for WiFi in your room and we were charged for the breakfast buffet, even though our online booking through Kayak claimed the buffet was included in the room rate.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
Noise from highway
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
Loved the bed pillows and the comforter wish I can take those home lol
The staff were really friendly. The restaurant on site provided a nice atmosphere for either a business dinner or a romantic evening out. The lobby had been remodeled. The rooms were clean. The location was great for any event at Gillette stadium. The rooms need updating. I walked in and my first thought was I should have just stayed at the holiday inn and saved my money.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
The room service needed to be better Room service
Big room, comfortable queen beds, clean, beautiful decor.
Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.
Quiet, clean, excellent staff, very good breakfast. 20 minutes from Boston downtown.
The comfortable beds Very noisy air conditioner
Convenience to the interstate, not far from the Boston area. Breakfast selection and variety. Cleanliness, One of the quietest hotels I have stayed in,.
Staff + location Mattress
Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.
Comfortable bed; nice free breakfast dining area; friendly staff.
Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.
Friendly staff helped us find local activities for one of our family members. Breakfast was great - well managed, clean, friendly atmosphere,, and great selection.
Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.
It was a relaxing and enjoyable time There were ants in the kitchen area of the suite and there was mold on the ceiling above the bathtub
Comfortable bed, 12pm checkout and good breakfast Pool/hot tub need a good scrub...very dirty
Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful Can't think of anything they missed
The hotel had no one there on a Friday night, so it was very quiet, even on the ground floor. The linens were clean, and the pool and gym were very tidy as well. You also get a complimentary cookie when you check in. I found a used Qtip on my night stand, but the room was clean other than that. When I went to the front desk to ask for a toothbrush and toothpaste (which I forgot to bring) they were very stingy and hesitant to give me the products.
The rooms were nice, comfortable. I ordered room service, food was very good, service was fast, servers were very friendly and helpful. Good location, lots of restaurants around. It was quiet around our rooms save for a little construction noise, very enjoyable. Got cookies upon arrival : ) There were some pounding noises due to construction on the floor below, but not too bad. I was sleeping late, so it woke me up around 10 am on Sunday, which surprised me. Their tv service could be better - no on demand channels and no tv guide channel to know what was coming up next.
It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!
The room was comfortable, clean. The bed was comfortable and the bedspread was white and very clean. That gave me alot of comfort knowing that the prads are washed often. There was a restaurant which was very good , but the menu was rather limited.
Clean, easy to make reservation, friendly staff
Spaceious room and bathroom, clean linen and rags. Heating system
Hotel was clean, in convenient location, and included Wifi and free parking.
Staff was good and helpful The king bed was in bad condition. The middle of the matress had an over use. It felt like a whole in the middle. As if someone very very heavy used it for a long time. I had a backache after just one night. All yhey need is to replace the mattress and it would be a great room to rent.
Bed was very comfortable, staff was terrific. Bathroom needed some cleaning and the one of the towels had a big yellow stain on it .
None When I booked this online the charge was $189. I was charged 259 plus taxes. $314.74 Total. wow! What a rip off
We never ended up going.there was a snow storm and i was stuck 2hrs away with no refund
It was very easy to access and extremely clean and friendly. No hastle whatsoever I didn't see any
The staff was very helpfull with directions and knowledge of surroundings Tv had lost signal a few times...
Friendly staff and great accommodation for the price. The room was very clean and comfortable and the continental breakfast was delicious. The location is a bit far from downtown.
Room, pool, jacuzzi, restaurant, friendly & helpful staff. We never left the property, & that was exactly what we were looking for!
Friendly staff, clean rooms
Our room was nice, clean and spacious. My only complaint was that there was no window that could open for fresh AIR.the ac/unit is set on temperature so it goes on and off. I like my room real cold when I sleep. That's all. I enjoyed my stay.
Bed was comfortable, room was very clean and staff was friendly. Nothing.
Plenty of parking and near the highway The people upstairs that morning were loud and I was woke because I could hear them . Nothing for breakfast in the area and breakfast bar was too crowded . Went to gas station and had a pop tart
This guest did not leave comments about this hotel.
Friendly, clean, comfortable.
Clean, comfortable. No pay per view, A/C was difficult to operate.
The woman at the counter was great and so was the breakfast. Nope. Nothing bad.
Very pleased No
The rooms were really really clean.... And everything was new.... I had to change rooms because they did not have what' I booked ....
Everything was fantastic! Quiet and clean, with a great location too! Loved the pool and hot tub. Delicious continental breakfast with friendly people and ample parking! A perfect get-away! Thumbs up!! No issues at all.
Clean, nice decor. Wireless connection. Staff helped with directions and map to restaurant. And I am Gene from NAUGATUCK CT Minor The shower curtain is in two layers of the same color. Didn't notice so both layers were put in the tub and got wet. Change one to a contrasting colro
This guest did not leave comments about this hotel.
Clean rooms and great breakfast No
The pictures include the breakfast bar which appears to be against the wall. It isn't, there are staff behind the counter charging you for food. No complimentary breakfast. Also the food seems microwaved. You are better off eating outside of the hotel.
Not much We reserved a room (200 dollars) when we arrived we were told that the carpets had just been steamed and were damp. Two hundred dollars for a room with damp carpets. That is inhospitable! They moved us to a room with only a shower that was habitable. But our stay was spoiled. Never again!
Was the cheapest in the neighborhood, though still not cheap, imho. Street signs could be a lot clearer at the nearby corners. There should be signs at the parking lot exit to give you a clue.
very friendly staff internet connection could be improved, sometimes very slow
It was clean, the restaurant was pretty good as well overall value good Weird size toilet in bathroom, like something you'd find in a kindergarten bathroom and shower rod was hanging by command strips.
location and price
size of the room The bar/resturant in the hotel didn't look open at any point when I past it and breakfast was of a low standard
Restaurant was great. Like having a mini fridge and microwave in the room. Staff were friendly. Very small bathroom and toilet was really low to the ground.
Value for money.
I enjoyed the continental breakfast was excellent. The bathroom tub held water in the tub. Other than that, I enjoyed my stay.
The rooms were clean, the staff were friendly, the hotel was quiet, the breakfast was very good, and the hotel was located close to downtown Boston without the downtown Boston price tag. One of the hotel elevators didn't work.
Pool only open 12-9 pm. Big disappointment to us as we would have picked elsewhere had we known.
Left clothing in closet and called 2 days later and they did not find or know anything about it.
The room was newly renovated. It was extremely clean and comfortable. It was quiet and private feeling. The queen bed that we had was very comfortable. We had a suite, which was comfortable and spacious. The breakfast that was provided was filling and of good variety and quality, especially for a hotel breakfast. The wifi was easy to connect to and plenty fast. The staff was especially friendly and helpful. We needed directions for transportation and restaurants and they went out of their way to make sure that we were given clear instructions and quality suggestions. The price that we received through using Kayak gave us a great suite at the price of most small rooms elsewhere. I really couldn't have been much happier with our stay. The breakfast staff could do a little better job at washing the dishes and utensils more carefully. There were a few times that I had to leave a plate or fork laying on the counter because it wasn't sufficiently clean. They did a great job of keeping up with the number of people eating each morning though.
I liked the conveniences offered. The staff was friendly .very clean . None.
A good value compared to other local hotels. Room with double beds was spacious and clean. Bathroom was clean and large. We were touring colleges and it was very close to Boston College. Lack of sidewalks. Had to drive around block to get breakfast. Not a major issue. Also room key didn't work for parking garage had to use intercom to be let out.
Allison Wright the Front Desk Manager went above and beyond to accommodate my plans for my surprise night for my parents! She was gracious, professional, funny and overall perfection! Having a manager who is that kind and helpful makes all the difference! Big thank you to her and all she did!
the staff was friendly and courtous. no free internet
location and convenience ok for my purpose
Quiet, comfortable & and clean room. With light traffic only minutes from Boston! Parking fee.
Amazing hotel in a great location. Two exits away from a stop to the T in Boston without the Boston price. Also located near some great restaurants in Needham. I will definately stay here again! Rooms were spacious and staff were extremely helpful. Hotel also has a shuttle to Boston. Only thing I didn't care for was the price of parking ($12 per night), but it's a fraction of the cost of parking in Boston.
Bartender very friendly ... Bad falafel burger
Front staff were great. Price was ok. Room was very clean, well appointed. Bed was surprisingly uncomfortable, could hear toilets in other rooms flushing (very strange. Maybe it was just our room?) way, way overpriced room service ( no lie, charging $18 for eggs and sausage, $50 for a $9 bottle of wine).
Very friendly staff, comfortable bed. Bathroom shabby, hot water tap in room didn't work.
I stayed for Valentine's Day, the pillows were overly south so they had no support. The comforter had been washed so many times that the cotton on the inside panels had balled up and every time I went to pull the sheets up it felt like I was grabbing wads of paper. During my stay the fire sprinkler pipes bust in the main lobby at 4 am. The fire alarms went off and after about 20-30mins the staff told everyone to go back to their rooms. The hotel didn't offer a discount or reemburstment at all due to this issue. It seems like housekeeping doesn't come around often to collect plates because no matter what time we arrived or left there were always plates outside of rooms. Also guest at this hotel have to pay for parking which is $12 a day which I was unaware of at time of booking. I will not be staying here again
The room was a great size, quiet, very clean & comfortable with simple decor. No hot tub/sauna
Location was great and easy to find. The overall hotel was loud, other visitors were loud and the room was noisy from them and the elevator.
The hotel and rooms are very nice. Our only complaint was that the ac unit was extremely loud as it was running.
The front desk associate had long, uneven and filthy fingernails. It was the first thing I noticed when he handed me my keys. Put a low - class spin on everything.
Clean room, front desk was nice! Bar staff was trying to close early. They were rude trying to rush is out.
Great location clean room and quiet
Love the contemporary design and clean look of the rooms. European feel. Breakfast buffet was convenient but overpriced and mediocre.
The room was beautiful and the bed was so comfortable. With four kids it was nice to have a night just my husband and I. Boxk restaurant was delicious. Our dinner was excellent but the deserts was not. The room was quiet and the staff was attentive and friendly. I don't have a bad thing to say
Clean, up-to-date room LOUD A/C
their service of their owners and people - they were very accomodating and helpful
Quiet, quaint, homey, convenient to center of cute town. Nothing fancy, but clean, comfortable, quiet, with a courteous staff. Free breakfast offered a good selection.
Beautiful and family oriented place. Very Quiet and staff was extremely pleasant. There was a sign that said there was coffee from 6am to 10pm. This was not the case. I missed breakfast but figured I could still get coffee on my way out, but the employee there at the time said that they dont offer coffee all day. Only at breakfast because of financial reasons. So i was pretty bummed out about that.