Guest reviews
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Solo
Overall Rating
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8.3 "Location is great."9.9 "
Good access to the airport , said 99%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.9 "Easily accessible by car , said 89%." 10.0 "100%liked the proximity to sightseeing ." -
7.3 "Good service."8.4 "84% found the
staff to be very friendly ." 7.0 "70% thought theservice was very professional ." 8.9 "89% werehappy with the shuttle service ." 7.5 "75% said theconcierge service was amazing ." -
6.6 "Breakfast is mediocre."6.8 "
Breakfast prices were ok , according to 68%." -
6.2 "Bar is ok."5.7 "
Bar service was average , according to 57%." -
6.0 "Food is average."6.7 "67% thought the
snacks were adequate ." -
4.9 "Vibe wasn't good."2.5 "75%
criticized the unstylish hotel ." 4.3 "For 57%, thelobby entrance was sub-standard ." -
4.8 "Bad amenities."4.7 "53% thought the
building wasn't nice ." 4.3 "For 57%, thelobby entrance was sub-standard ." 1.8 "82%complained about the elevator ." 3.1 "69% thought thefacilities needed updating ." -
4.2 "Internet is poor."4.4 "56% thought it was
overpriced ." 3.9 "61% said thewifi quality was bad ." -
4.0 "Not very clean."4.1 "59% said
rooms were dirty ." 4.3 "57% thoughtit was rather dirty ." 2.0 "80% said thebathroom was dirty ." 0.8 "Dirty pool , said 92%." 0.0 "Unclean dining area , according to 100%." -
2.8 "Horrible pool."0.8 "
Dirty pool , said 92%."
Overall Rating
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8.3 "Location is great."9.8 "
Good access to the airport , said 98%." -
6.9 "Service is ok."5.2 "52% said the
reception staff was ok ." 6.7 "Only 67% thought theservice was professional ." 6.4 "64% thought thevalet service was acceptable ." -
6.3 "Breakfast is mediocre."7.0 "70% were
happy with the price of the breakfast ." -
6.0 "Food is average."
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5.9 "Bar is ok."
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5.0 "Vibe was decent."2.5 "75%
criticized the unstylish hotel ." 4.3 "For 57%, thelobby entrance was sub-standard ." -
4.6 "Bad amenities."4.5 "55% thought the
building wasn't nice ." 4.3 "For 57%, thelobby entrance was sub-standard ." 1.8 "82%complained about the elevator ." -
4.3 "Internet is poor."4.5 "55% thought it was
overpriced ." -
4.1 "Not very clean."3.9 "61% said
rooms were dirty ." 4.6 "54% thoughtit was rather dirty ." 2.1 "79% said thebathroom was dirty ." -
3.1 "Horrible pool."
Overall Rating
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8.0 "Location is great."9.9 "
Good access to the airport , said 99%." -
7.0 "Good breakfast."7.0 "70% were
happy with the price of the breakfast ." -
6.9 "Service is ok."7.0 "70% thought the
service was very professional ." -
6.3 "Bar is ok."
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6.0 "Food is average."
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5.9 "Average value."7.0 "70% were
happy with the price of the breakfast ." -
5.5 "Rooms are ok."
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4.3 "Internet is poor."
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3.9 "Not very clean."3.9 "61% said
rooms were dirty ." 4.3 "57% thoughtit was rather dirty ." 1.9 "81% said thebathroom was dirty ." -
2.5 "Horrible pool."
Overall Rating
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8.3 "Location is great."9.9 "
Good access to the airport , said 99%." -
6.8 "Service is ok."5.3 "53% said the
reception staff was ok ." -
6.2 "Average value."
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5.6 "Food is average."
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5.3 "Rooms are ok."
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4.7 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." 4.0 "For 60%, thelobby entrance was sub-standard ." -
4.3 "Bad amenities."4.2 "58% thought the
building wasn't nice ." 4.0 "For 60%, thelobby entrance was sub-standard ." -
3.4 "Not very clean."3.8 "62% thought
it was rather dirty ." 3.8 "62% saidrooms were dirty ."
Overall Rating
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8.1 "Location is great."9.8 "
Good access to the airport , said 98%." -
7.4 "Good service."8.3 "83% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." -
6.9 "Breakfast is mediocre."
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6.0 "Average value."
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5.7 "Rooms are ok."
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5.4 "Food is average."
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5.3 "Vibe was decent."
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4.8 "Bad amenities."4.7 "53% thought the
building wasn't nice ." -
4.2 "Internet is poor."
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3.9 "Not very clean."4.0 "60% said
rooms were dirty ." 2.1 "79% said thebathroom was dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
The staff was super friendly, respectful and very courteous. One of the restaurants downstairs was filthy. WORST PLACE IVE EVER BEEN TOO. The bathrooms were terrible, smelled and the floor of the restaurant had trash all over it so we left. The room we had was just ok... the lamp shade on one of the lamps was broken, the giant window with the mediocre view had some kind of residue on it making it look just dirty and wasn't clear to see out of. The shower door didn't slide shut all the way making the bathroom floor wet when we showered. So then we had to aim the shower head toward the inside shower wall which just made it a less disireable experience. Also, we were missing some of the coffee items from our 'deluxe' coffee bar in our room. It wasn't stocked and coffee wrapper trash was already on the counter area when we arrived. The furniture also looked dirty. Like it was dusty and then wiped down with a damp rag which left streaks. The iHome that was provided was also outdated. Very disappointed in this HILTON. I've stayed at HAMPTON INNs much better than this.
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2.0review from
Poor customer service, did not receive house keeping, did not activated gate key, did not receive breakfast voucher, A/C did not work. It was horrible.
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5.1review from
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
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10.0review from
I was only there for a night but the staff was excellent and I will be back if I am station in the area. Room service was a bit slow but with all the Delta airline related delays that week they had way more orders than any normal night
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4.0review from
- Booked room (King) was not available and was only offered a Double - Was charged twice at check-out although room was paid in advance - Room quality was poor, with various items missing, tapestry falling off - Hotel restaurant (Adiamo) was very poor - Indoor pool was closed, outdoor pool not in the most cleanly state
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8.8review from
The beds were super comfortable and the room was clean. I tried to check in at 4 pm and was told i was too early because they hadn't cleaned the rooms yet. They offered to text me when the room was ready if I wanted to go to get something to eat. I finally called back at 8pm to see if they had a room ready yet. Just a fair warning... Do not expect a room before 9pm.
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4.5review from
We did not receive the room we paid for. We had booked a king bedroom for an overnight stay during our 10yr anniversary trip. Upon arrival, they told us all we have left is a couple two double beds. The attendant told us we requested a king room, No we paid for it. We pretty much had no choice but to accept the lower rate room and our compensation was a free cup of coffee. We booked our room over two months before our trip so it was disappointing that they give your rooms away that have already been paid for.
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10.0review from
I liked the options for dinning.
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10.0review from
Breakfast was great. I enjoyed the coffee shop also. It's a really nice, clean, hotel, with good rates.
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3.7review from
The bed covers were DIRTY i was not pleased at all. I was there to celebrate my birthday
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7.4review from
PRICE and location. This was just a stop to sleep on our trip as we headed to Fl. We could not bet the price. It was comfortable and convenient. I would stay again based on location and price. Staff was efficient. Not clean. We had 2 rooms. One had been left open prior to us arriving. Security determined staff had not finished cleaning. They finished but I believe he bathroom was over looked. I was so tired I didn't put up a fuss. Had I paid more or had to stay longer I would have mentioned it to the staff.
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6.0review from
After having an engine blow up and having to turn around and get on another flight, I arrived in Atlanta at 1:30am. I called the hilton and they said there was a van. After calling 5 more times with no answer and waited 45 minutes , I finally took a taxi Got a room next to the elevator. The shower was wonderful and the sheets were great. Wish I could have enjoyed them more.
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6.2review from
Close to the airport Horrible parking.
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10.0review from
Everything was great! Staff was awesome and the room was excellent...would recommend
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5.7review from
Room and bathroom were very spacious and clean. Check in and out were easy. Bed and pillows were like sleeping on mush. Very uncomfortable. Housekeeping staff picked through my personal belongings on the dresser to get at the change mixed within--the change was clearly not a tip. Food was way too pricey for the quality.
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9.1review from
Comfortable room, prompt airport shuttle, clean, staff was helpful, The facilities were showing a bit of age but the price was lower than the newer hotels in the area so I thought that was reasonable. The food quality (dinner) was uneven -- some items were good, others inedible.
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6.0review from
Large room, comfortable bed, awesome black out curtains! Updated and clean. The front desk were very polite and made things easier for us. The location is not the best for downtown, but I-85 is very close and easy to get onto. The price for the room wasn't too bad considering the size and how modern it felt. The housekeeping was bad; did not replace all complimentary items, left trash in certain areas that looked completely ignored, did not take old towels. The room service people were very rude on the phone, especially when they messed up both of our orders and we asked for them to be fixed. Took about 40 minutes initially and then another 40 to fix it. For two burgers and a soda it ended up costing 45 dollars, and at the front desk during check out they were nice enough to refund. Front desk was very nice at least. OH and on our second night out floor was filled with teenage girls (on a sports team) screaming and yelling all night and the next morning. Completely ridiculous.
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8.0review from
Location Hidden fees and pay for parking.
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10.0review from
Every thing was great I injoy my stay it so nice and clean, the staff was great. It' was nothing I did not like...
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9.3review from
Customer service was excellent . N/a
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9.0review from
Great shuttle and location. Room was nice Breakfast buffet completely understaffed. Hotel full of guests ready to spend money and one waitress with no prep cook on the omelet station. Really Hilton...looked more like a free Hampton inn breakfast than a $20 a plate buffet. Difference being at Hampton they have waffles.
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7.6review from
I did not like that a person rented a room and invited all her family & friends that were local to come use the pool. No one was checking on that.
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6.6review from
rooms were clean and updated, staff was friendly and helpful. Use UBER when going to downtown, way cheaper than a cab and safer than the Marta. Didn't spend much time at the hotel, but was inexpensive and would have to pay much more for same hotel amenities anywhere else. hotel was loud with a lot of loud people yelling and being obnoxious walking down hallways, room service was pricey and parking was expensive. Thought there would be quicker shuttle service, something about construction was the problem according to hotel.
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7.6review from
Close to the ATL airport. Airport shuttle. Helpful and courteous staff.
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10.0review from
I was only there for a night but the staff was excellent and I will be back if I am station in the area. Room service was a bit slow but with all the Delta airline related delays that week they had way more orders than any normal night
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8.8review from
The beds were super comfortable and the room was clean. I tried to check in at 4 pm and was told i was too early because they hadn't cleaned the rooms yet. They offered to text me when the room was ready if I wanted to go to get something to eat. I finally called back at 8pm to see if they had a room ready yet. Just a fair warning... Do not expect a room before 9pm.
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10.0review from
I liked the options for dinning.
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10.0review from
Breakfast was great. I enjoyed the coffee shop also. It's a really nice, clean, hotel, with good rates.
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10.0review from
Everything was great! Staff was awesome and the room was excellent...would recommend
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9.1review from
Comfortable room, prompt airport shuttle, clean, staff was helpful, The facilities were showing a bit of age but the price was lower than the newer hotels in the area so I thought that was reasonable. The food quality (dinner) was uneven -- some items were good, others inedible.
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8.0review from
Location Hidden fees and pay for parking.
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10.0review from
Every thing was great I injoy my stay it so nice and clean, the staff was great. It' was nothing I did not like...
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9.3review from
Customer service was excellent . N/a
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9.0review from
Great shuttle and location. Room was nice Breakfast buffet completely understaffed. Hotel full of guests ready to spend money and one waitress with no prep cook on the omelet station. Really Hilton...looked more like a free Hampton inn breakfast than a $20 a plate buffet. Difference being at Hampton they have waffles.
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7.1review from
The staff was super friendly, respectful and very courteous. One of the restaurants downstairs was filthy. WORST PLACE IVE EVER BEEN TOO. The bathrooms were terrible, smelled and the floor of the restaurant had trash all over it so we left. The room we had was just ok... the lamp shade on one of the lamps was broken, the giant window with the mediocre view had some kind of residue on it making it look just dirty and wasn't clear to see out of. The shower door didn't slide shut all the way making the bathroom floor wet when we showered. So then we had to aim the shower head toward the inside shower wall which just made it a less disireable experience. Also, we were missing some of the coffee items from our 'deluxe' coffee bar in our room. It wasn't stocked and coffee wrapper trash was already on the counter area when we arrived. The furniture also looked dirty. Like it was dusty and then wiped down with a damp rag which left streaks. The iHome that was provided was also outdated. Very disappointed in this HILTON. I've stayed at HAMPTON INNs much better than this.
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7.4review from
PRICE and location. This was just a stop to sleep on our trip as we headed to Fl. We could not bet the price. It was comfortable and convenient. I would stay again based on location and price. Staff was efficient. Not clean. We had 2 rooms. One had been left open prior to us arriving. Security determined staff had not finished cleaning. They finished but I believe he bathroom was over looked. I was so tired I didn't put up a fuss. Had I paid more or had to stay longer I would have mentioned it to the staff.
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7.6review from
I did not like that a person rented a room and invited all her family & friends that were local to come use the pool. No one was checking on that.
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6.6review from
rooms were clean and updated, staff was friendly and helpful. Use UBER when going to downtown, way cheaper than a cab and safer than the Marta. Didn't spend much time at the hotel, but was inexpensive and would have to pay much more for same hotel amenities anywhere else. hotel was loud with a lot of loud people yelling and being obnoxious walking down hallways, room service was pricey and parking was expensive. Thought there would be quicker shuttle service, something about construction was the problem according to hotel.
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7.6review from
Close to the ATL airport. Airport shuttle. Helpful and courteous staff.
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2.0review from
Poor customer service, did not receive house keeping, did not activated gate key, did not receive breakfast voucher, A/C did not work. It was horrible.
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5.1review from
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
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4.0review from
- Booked room (King) was not available and was only offered a Double - Was charged twice at check-out although room was paid in advance - Room quality was poor, with various items missing, tapestry falling off - Hotel restaurant (Adiamo) was very poor - Indoor pool was closed, outdoor pool not in the most cleanly state
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4.5review from
We did not receive the room we paid for. We had booked a king bedroom for an overnight stay during our 10yr anniversary trip. Upon arrival, they told us all we have left is a couple two double beds. The attendant told us we requested a king room, No we paid for it. We pretty much had no choice but to accept the lower rate room and our compensation was a free cup of coffee. We booked our room over two months before our trip so it was disappointing that they give your rooms away that have already been paid for.
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3.7review from
The bed covers were DIRTY i was not pleased at all. I was there to celebrate my birthday
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6.0review from
After having an engine blow up and having to turn around and get on another flight, I arrived in Atlanta at 1:30am. I called the hilton and they said there was a van. After calling 5 more times with no answer and waited 45 minutes , I finally took a taxi Got a room next to the elevator. The shower was wonderful and the sheets were great. Wish I could have enjoyed them more.
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6.2review from
Close to the airport Horrible parking.
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5.7review from
Room and bathroom were very spacious and clean. Check in and out were easy. Bed and pillows were like sleeping on mush. Very uncomfortable. Housekeeping staff picked through my personal belongings on the dresser to get at the change mixed within--the change was clearly not a tip. Food was way too pricey for the quality.
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6.0review from
Large room, comfortable bed, awesome black out curtains! Updated and clean. The front desk were very polite and made things easier for us. The location is not the best for downtown, but I-85 is very close and easy to get onto. The price for the room wasn't too bad considering the size and how modern it felt. The housekeeping was bad; did not replace all complimentary items, left trash in certain areas that looked completely ignored, did not take old towels. The room service people were very rude on the phone, especially when they messed up both of our orders and we asked for them to be fixed. Took about 40 minutes initially and then another 40 to fix it. For two burgers and a soda it ended up costing 45 dollars, and at the front desk during check out they were nice enough to refund. Front desk was very nice at least. OH and on our second night out floor was filled with teenage girls (on a sports team) screaming and yelling all night and the next morning. Completely ridiculous.
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