Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.4 "Excellent wellness & sports facilities."9.7 "
top-notch fitness area , thought 97%." -
8.5 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.6 "City centre within easy reach , said 96%." 10.0 "Business sites within easy reach , said 100%." -
8.1 "Great service."9.0 "90% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 7.2 "72% said thereception staff was great ." 8.6 "86% werehappy with the room service ." 8.4 "84% said theconcierge service was amazing ." -
6.8 "Breakfast is mediocre."5.6 "
Breakfast prices were ok , according to 56%." -
6.4 "Average amenities."6.3 "63% thought the
building was acceptable ." 6.4 "64% considered thelobby entrance to be so-so ." 5.2 "52% said thearchitecture was not spectacular ." -
6.0 "Rooms are ok."7.0 "70% liked the
big bathroom ." 6.4 "64% thought theminibar was ok ." -
4.4 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.3 "Internet is poor."4.9 "51% thought it was
overpriced ." 3.3 "67% said thewifi quality was bad ." -
4.1 "Value below average."4.9 "51% thought it was
overpriced ." 4.0 "Theprice was too high for 60%." -
2.9 "Horrible pool."
Overall Rating
-
8.3 "Location is great."9.8 "98%
liked the proximity to sightseeing ." -
7.0 "Good service."7.0 "70% said the
reception staff was great ." 5.2 "52% thought themanagement was tolerable ." -
6.6 "Breakfast is mediocre."5.5 "
Breakfast prices were ok , according to 55%." -
6.3 "Average amenities."6.3 "63% thought the
building was acceptable ." 6.3 "63% considered thelobby entrance to be so-so ." 5.5 "55% said thearchitecture was not spectacular ." -
5.8 "Rooms are ok."6.9 "69% thought the
bathroom was big enough ." -
4.6 "Not very comfortable."4.8 "52% didn't like the
uncomfortable beds ." 3.2 "68% thought it wastoo noisy ." 1.4 "Air conditioning was criticized by 86%." -
4.5 "Not very clean."4.3 "57% said
rooms were dirty ." 1.4 "86% said thebathroom was dirty ." -
4.3 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ." -
4.2 "Internet is poor."4.6 "54% thought it was
overpriced ." 3.5 "65% said thewifi quality was bad ." -
3.6 "Value below average."4.6 "54% thought it was
overpriced ." 3.4 "Theprice was too high for 66%."
Overall Rating
-
9.4 "Excellent wellness & sports facilities."9.7 "
top-notch fitness area , thought 97%." -
8.2 "Great service."9.0 "90% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." 8.6 "86% werehappy with the room service ." -
8.2 "Location is great."9.8 "98%
liked the proximity to sightseeing ." 7.1 "Easily accessible by car , said 71%." -
7.2 "Good bar."
-
6.6 "Breakfast is mediocre."5.9 "
Breakfast prices were ok , according to 59%." -
4.9 "Not very comfortable."4.0 "60% didn't like the
uncomfortable beds ." 4.5 "55% thought it wastoo noisy ." 1.7 "Air conditioning was criticized by 83%." -
4.8 "Rooms are not good."4.0 "60% said
rooms were dirty ." 4.0 "60% didn't like theuncomfortable beds ." 3.3 "67%complained about the bathroom ." 0.5 "95% thought they werepoorly maintained ." 0.9 "For 91%, therooms looked old ." 1.5 "85% said thebathroom was dirty ." 1.6 "84% foundproblems with the furniture ." 3.5 "65% hadproblems with the shower ." 4.2 "58% wereunsatisfied with the kitchenette ." 1.7 "Air conditioning was criticized by 83%." -
4.5 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.5 "Not very clean."4.0 "60% said
rooms were dirty ." 1.5 "85% said thebathroom was dirty ." -
4.5 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Overall Rating
-
8.1 "Location is great."
-
7.7 "Good service."8.8 "88% found the
staff to be very friendly ." 8.3 "83% werehappy with the room service ." 7.8 "78% thought theservice was very professional ." 7.4 "74% said thereception staff was great ." -
6.3 "Average amenities."6.3 "63% thought the
building was acceptable ." 6.2 "62% considered thelobby entrance to be so-so ." -
5.2 "Rooms are ok."
-
4.9 "Vibe wasn't good."1.6 "84%
criticized the unstylish hotel ." -
4.8 "Not very comfortable."4.0 "60% didn't like the
uncomfortable beds ." 3.7 "63% thought it wastoo noisy ." -
4.8 "Not very clean."4.5 "55% said
rooms were dirty ." -
4.7 "Internet is poor."
-
4.0 "Value below average."
Overall Rating
-
8.7 "Location is great."9.8 "98%
liked the proximity to sightseeing ." -
7.8 "Good service."8.9 "89% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." -
6.5 "Breakfast is mediocre."
-
6.0 "Average amenities."6.0 "60% thought the
building was acceptable ." -
5.0 "Average comfort."
-
5.0 "Rooms are ok."
-
4.5 "Not very clean."4.1 "59% said
rooms were dirty ." 2.2 "78% said thebathroom was dirty ." -
4.1 "Internet is poor."4.7 "53% thought it was
overpriced ." -
4.0 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.0 "Value below average."4.7 "53% thought it was
overpriced ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
9.1review from
Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
-
8.2review from
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
-
9.4review from
Expensive Valet only
-
3.4review from
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
-
4.8review from
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
-
10.0review from
Very nice hotel! N/A
-
8.8review from
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
-
5.1review from
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
-
4.5review from
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
-
4.0review from
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
-
4.0review from
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
-
8.2review from
The valet parking took to long to get your car
-
6.0review from
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
-
5.7review from
Close to Phillips Arena The hotel is outdated; tried to charge us $3.75 delivery service for silverware; water in shower didn't drain.
-
10.0review from
Tim at the front desk was exceptional, his customer service was the best.
-
8.0review from
Staff, food, and location were all great. Our vehicle was damaged after paying a $70.00 fee for 2 nights of parking and the staff basically told me we were shit out of luck on them even attempting to offer to repair the damages even though they were the only ones that had access to the vehicle. This was a very huge disappointment. We may pursue the matter legally.
-
4.8review from
Super close to activities and lots of entertainment. Rooms were not clean. Everything very overpriced and hard to find. More of a business place in my opinion.
-
5.7review from
Hotel is conveniently located downtown Very noisy restaurant, disorganized valet
-
4.5review from
It is centrally located down town The staff wasn't friendly and said they were out of rooms even though I had showed them my reservation. After causing a small scene and strong arming them I was provided with a room but it wasn't a two bedroom like I had booked, instead it was a two bed. They didn't advertise they only had vallet parking and no public parking so an additional $35 will be charged to your card for the service. The valley parking service is slow to retrieve your vehicle when you need it and the staff seemed really shady; and that doing there job was a burden on them. There was also no microwave in the hotel room and the only one in the lobby was broken.
-
4.0review from
There were homeless ppl everywhere outside the entrances.
-
8.5review from
View, desk and power outlets Homeless people hanging out around entrance
-
10.0review from
Everything Everything was great
-
2.0review from
DUE TO EMERGENCY HOSPITALIZATION HAD TO CHECK OUT A DAY EARLY. BECAUSE BOOKED THRU KAYAK THE CANCELLED DAY'S ROOM CHARGE WAS NOT REFUNDED!!!!! NEVER BOOK ANYTHING THROUGH THIRD PARTY! NO REFUND CLAIM INFO ANYWHERE ON KAYAK! SURPRIZE HOTEL $50 PER DAY SECURITY DEPOSIT CHARGED AT CHECK IN!
-
7.7review from
Staff was friendly. Rooms outdated, not worth $250 per night.
-
7.7review from
Although, the hotel is in a great location but the price point is too high at 289 plus tax, plus valet parking 35.00. However, i would stay there again but would shop my hotel rate a week before instead of just two days before my arrival. This could be why the rate was so high??
-
6.3review from
Bedding was comfortable, location Outdated, overpriced, wait times to check in and for valet, terrible view
-
9.1review from
Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
-
8.2review from
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
-
9.4review from
Expensive Valet only
-
10.0review from
Very nice hotel! N/A
-
8.8review from
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
-
8.2review from
The valet parking took to long to get your car
-
10.0review from
Tim at the front desk was exceptional, his customer service was the best.
-
8.0review from
Staff, food, and location were all great. Our vehicle was damaged after paying a $70.00 fee for 2 nights of parking and the staff basically told me we were shit out of luck on them even attempting to offer to repair the damages even though they were the only ones that had access to the vehicle. This was a very huge disappointment. We may pursue the matter legally.
-
8.5review from
View, desk and power outlets Homeless people hanging out around entrance
-
10.0review from
Everything Everything was great
-
7.7review from
Staff was friendly. Rooms outdated, not worth $250 per night.
-
7.7review from
Although, the hotel is in a great location but the price point is too high at 289 plus tax, plus valet parking 35.00. However, i would stay there again but would shop my hotel rate a week before instead of just two days before my arrival. This could be why the rate was so high??
-
3.4review from
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
-
4.8review from
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
-
5.1review from
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
-
4.5review from
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
-
4.0review from
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
-
4.0review from
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
-
6.0review from
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
-
5.7review from
Close to Phillips Arena The hotel is outdated; tried to charge us $3.75 delivery service for silverware; water in shower didn't drain.
-
4.8review from
Super close to activities and lots of entertainment. Rooms were not clean. Everything very overpriced and hard to find. More of a business place in my opinion.
-
5.7review from
Hotel is conveniently located downtown Very noisy restaurant, disorganized valet
-
4.5review from
It is centrally located down town The staff wasn't friendly and said they were out of rooms even though I had showed them my reservation. After causing a small scene and strong arming them I was provided with a room but it wasn't a two bedroom like I had booked, instead it was a two bed. They didn't advertise they only had vallet parking and no public parking so an additional $35 will be charged to your card for the service. The valley parking service is slow to retrieve your vehicle when you need it and the staff seemed really shady; and that doing there job was a burden on them. There was also no microwave in the hotel room and the only one in the lobby was broken.
-
4.0review from
There were homeless ppl everywhere outside the entrances.
-
2.0review from
DUE TO EMERGENCY HOSPITALIZATION HAD TO CHECK OUT A DAY EARLY. BECAUSE BOOKED THRU KAYAK THE CANCELLED DAY'S ROOM CHARGE WAS NOT REFUNDED!!!!! NEVER BOOK ANYTHING THROUGH THIRD PARTY! NO REFUND CLAIM INFO ANYWHERE ON KAYAK! SURPRIZE HOTEL $50 PER DAY SECURITY DEPOSIT CHARGED AT CHECK IN!
-
6.3review from
Bedding was comfortable, location Outdated, overpriced, wait times to check in and for valet, terrible view
