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Hotel good, staff very helpful no faults
Breakfasts were very good and the staff very helpful The room was not serviced one day and too few towels had been left the previous day. Slow service in the bar because there was normally only one person serving and they had too much to do including room service and taking credit card payments.
Ease of access and facilities
Excellent checking-in - attentive staff. Breakast staff very efficient and the variety of food was very good.
Staff Heating in the room was difficult to control
excellent staff. comfortable room. free parking. facilities. 24 hour reception bar prices
Easy to find, plenty of parking spaces available. Large comfortable hotel, efficient and friendly staff, good selection available at breakfast. Lack of TV channels
Bar staff was not very service minded. Surprised to find that you had to pay extra for internet connection. In most hotels in Europe that is free. Also that it is an outside provider.
Only stayed one night so not a lot of opportunity to use any facilities. The breakfast selection was excellent. Too short a stay to comment.
Bedroom comfortable and adequate and bar/restaurant adequate Bathroom could be cleaner - black rim around taps, shower and hand rails
The location was perfect, the staff so helpful, the room extremely comfortable and the meals in the Pub were super
It was a bed. The restaurant looked nice but I didn't eat there because I didn't have time. Shower looked dirty. Staff seemed flustered when I got there. It was late at night and there was one other person checking in already. Apparently they had some problems with the room keys. A distance from train station.
Wonderful friendliness and helpfulness from all of the staff.
Just around the corner from Waddesdon Manor, which has fantastic art and building, well worth visiting. Hotel is a lovely period building that used to be part of Waddesdon estate, well maintained. Lovely garden, sit and have drinks. Nice room and bathroom. Staff foreign and somewhat clueless but nice people. Restaurant has good food but looks like pub seating. Internet did not work.
Staff were helpful but not intrusive. Interior comfortable and gardens beautifully laid out.
Location, style and furnishings, size of room Booking process, hotel couldn't handle booking so had to make this via Active website. Although spoke to hotel and agreed which room would be allocated, this was not known on arrival - advised had been allocated a) twin (double agreed) b) not in main house (agreed would be in main house) c) room 5 (room 11 allocated). In the end allocated room agreed on phone but like drawing teeth. Pressurised to book dinner on arrival (at noon) without any invitation to view menu - we didn't in the end eat there. Said on 2 occasions on arrival that we would leave bag as we were 'visiting the House (ie Waddesdon Manor) and would therefore only need to have access to room after that. On accessing room and reading hotel details, found out that guests received free entry to the ground of the Manor, which would have saved us 10 pounds, but we weren't advised of this. Breakfast next day. Sat and waited for table to be dressed. No butter or preserves, had to get left over butter from next table. Preserves never arrived. Gave order to disinterested young girl. My order - scrambled eggs with bacon. Arrived - no bacon. Had to ask much older lady who delivered food for this. Then asked for mustard which not provided. When older lady delivered comment was 'well anything else' in a 'don't bother me again' attitude - didn't like to ask for preserves!! Orange juice had run out had to ask for this. Unshaven (and this not from me but my partner) lad also serving very offhand. Overall the hotel is lovely - reason I booked it was that I had arranged a corpoate event there 2 years ago for international racing people lunch and private view of Waddesdon Manor, so wanted to show this and the Manor to my partner, just a shame it was let down not by overall experience but a combination of little annoyances - eg bedside light not working. Why not have a checklist of setting a table and checking a room and tick each item off to ensure everything as it should be. Would recommend to others and stay again if in the area but such a shame to be let down. (Also noted that others at breakfast were asking for eg a glass, salt & pepper on other tables).
The hotel is very clean and tidy and the staff were polite and friendly, the bed was extremely comfortable and the breakfast was excellent with a choice of continental, cooked, or for a small supplement you could have kippers or smoked salmon. None
Attentive and friendly staff, delicious breakfast, charming room, good size bathroom, plenty of car parking and a nice garden/terrace to the rear of the hotel - highly recommended. It's not a criticism but would recommend a slightly larger bar area/lounge for pre-meal drinks and nightcaps!
Fantastic location for Waddesdon estate, hotel very clean and historic building. We had a room at the back which was great. Had a good welcome at the village church. First course of evening meal was not up to scratch. The staff were very helpful, friendly and made the stay enjoyable, but there seems to be a lack of overall management in the hotel as it lacked a bit of organisation.
The room and the the choice of breakfast was excellent and all the staff were friendly and helpful. Waddesdon Manor and gardens are close by and well worth a visit
The room was a delight. Comfortable bed, crisp white bedlinen, well aired and nice view. Tastefully furnished and spacious. The window opened, always a good point for me and my Husband. Very good evening meal. Excellent choice of wines. Friendly and helpful staff. For a fried breakfast the bacon was thick and undercooked, the egg was lifeless and the tomatoes were dull and listless. The room we were in was near the kitchen fans. I would ask for a room in another part of the Hotel next time.
Friendly, professional and attentive staff at book-in and throughout stay. Excellent food, good value for money. Clean, comfortable and well maintained accomodation, very pleasing bar and dining facilities. A little confusion on booking in regarding price (came up on computer with extra price for breakfast and it had been booked 'all-in'). This appeared to be a computer process problem, rather than any human error. Only one chair provided in bedroom. There was certainly room for two and this would seem sensible for two guests.
Food in resturant was poor value for money!Room was adequate at best but nothing more.Staff were helpful.
Room was clean Mattress was very comfortable Check-in was quick Dirty/smelly Toilet and bathroom Room was too close to Exit Window opens up to the back/dumping area No Telephone/Intercom in the room
we were reloacated to another room after mentioning that there was an odour / smell in our original room but the staff were very accomadateing and helpful.
It was comfortable, functional and quiet. The staff at the adjoining 'pub/restaurant' could use some intensive training in customer service.
Reception Staff best i have ever experienced, polite friendly and very helpful Pub next door should not be associated with Premier Inn, very poor standard of cleanliness.
We stayed over Christmas and the staff were uniformly excellent -very pleased indeed. We arrived very late due to delayed flight but had no difficulties booking in.
very comfortable accommodation the bathroom, i'm not sure if the extractor fan has worked properly for a while. the ceiling was stained where mould had been.
The reception staff were extremely friendly, helpful and very pleasant. No bad points
Beautiful hotel in lovely grounds, very friendly and helpful staff, lovely foods.
The food was good and the setting was idyllic, the staff were friendly and helpful and the room was nicely decorated with lovely views after paying £360 for a room I expected a proper shower and not just a hand held one over the bath
Fantastic building with a rich and varied history. Staff very attentive and the food is outstanding. None
Service was perfect food was wonderful and the location was absolutely beautiful. We could not improve on it! Thank you
I only met two members of staff, one on arrival late evening and one at breakfast and departure. Both were polite, friendly and helpfull.
Lovely, quiet accommodation. Friendly, accommodating staff, helpful in every way. The garden was peaceful, restful, and perfect for relaxing in the sun and to enjoy a home away from home atmosphere. Can't think of any.
Wonderful welcome, clean comfortable room and a tasty breakfast, all at a very reasonable rate.
clean, welcoming,helpful, nothing too much trouble, tidy rooms nice surroundings , pleasent garden, good parking facilities
The warm welcome; the sense that we were among friends and that nothing was too much trouble The Garden path was slippery for an elderly person(88), and the doors to the rear rooms werea bit awkward.
Lovely little hotel. Beautiful garden area. Friendly and helpful staff.
Fell in love when arriving at the lovely building. A small hotel, dedicated personal care by the charming owners. Most beautiful garden, fresh home cooked meals. We needed peace and quiet, long walks in the green. Couldn't have found a better place!
comfortable large bed Lighting poor in room - ensuite dated, non smoking room smelt of smoke. On tight schedule so could not report.
Cheap feel to the hotel - worse quality rooms than a Travel Inn but more room facilities ie mini bar and satellite tv. Restaraunt and bar area very poor for a hotel of this type and brand. Poor menu choice and below average food.
The room was nice The towel was poor condition old and grained
The bed was very comfortable. They took an extra £30 (refundable) cover charge.
Breakfast should surely have been included at that price. It was a poor breakfast offering anyway.
Convenient to my location for work The hotel servive was poor. I was given a smoking room when I requested a non-smoking. Generally cleanliness was poor, fixtures and fittings were old and tatty. There was a live coachroach in my bedroom.
Hotel clean, bed firm, well equiped facilities in the room or available in the corridor. Bar area intimate - good for meeting other guests Information given on homepage is misleading, we do not agree that the menu was a "selection of tempting dishes", but rather bland and of limited choice. Nor do we agree that the area within Drake's bar was in deed big enough for restaurant status. We also found the temperature of the shower difficult to get right without either having very hot or cold water to begin with (did confirm this with the staff).
The poor shower and the evening meal.
The staff were charming !! the beauty of building itself and the surrounding countryside enhanced our stay tremendously. The room we had, was elegant and tastefully furnished (we were astonished to find a telephone in the loo !!).. and the view from our window was fabulous !! all in all, excellent in (almost) every way !! see below !!!! There was a charming Italian chap who was in charge of a very sparsely designed ''Railway Station'' type ''cafe'' !! chairs were not comfortable, and almost everything on the menu... was off the menu !! however !! what we did have were three (there were 3 of us, we were being treated to dinner by a friend) of the best steaks we've ever had !! truly superb quality beef, tender and full of flavour - and the charm of the lovely Italian chef made up for the inadequacies of the ''restaurant''' (hmmmmm !!) itself.
The roos were very spacious Poor service, No restaurant, food was served in the Bar. Poor choice of food. Member of staff told us to go to the pub down the road as it was better!!
We were late arriving, but were greeted by the night porter who booked us into the hotel very efficiently. It was a bitterly cold night (- 5 degrees outside) but the room was warm and cosy with spare blankets available in the room as well as comfortable duvets. The location (next door to Stoke Mandeville Hospital) was ideal for our purposes since we had an 8.30 a.m. appointment at the hospital the following day.
The Staff, Parking and the use of the Gym complex next door. Room was very tired, computer points broken, very old tv (Sound was bad), stained carpet etc.
Easy parking and free internet,cabled or wireless. Tricky to find and when I moved beds, very dirty. Nodusty.t so bad but
Quiet & Functional If there was a bath as opposed to a shower
Despite late arrival staff welcoming and room was pleasantly sized - with wider than normal single beds. Good value As puprose built accomodation found sound insulation poor - so perhaps staying on 1st floor would be advantageous.