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Overall Rating
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9.2 "Terrific location."7.0 "
Great parking , according to 70%." 9.8 "City centre within easy reach , said 98%." 9.6 "96%liked the proximity to shopping ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." 8.6 "86% said thebooking process went smoothly ." -
8.6 "Good value."9.8 "98% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." 10.0 "100% werehappy with the price ." -
8.5 "Breakfast is good."9.8 "98% were
happy with the price of the breakfast ." -
5.5 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 5.3 "53% thought thecleanliness of the hotel was average ." -
5.0 "Average comfort."6.2 "
Beds were acceptable for 62%." 5.3 "Only 53% saidrooms were big enough ." -
5.0 "Rooms are ok."6.2 "
Beds were acceptable for 62%." 5.6 "Only 56% saidrooms were clean enough ." 5.3 "Only 53% saidrooms were big enough ." 6.2 "62% said theview was so-so ." -
4.6 "Internet is poor."3.0 "70% said the
wifi quality was bad ."
Overall Rating
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9.5 "Terrific location."7.5 "
Great parking , according to 75%." 9.8 "City centre within easy reach , said 98%." 9.6 "96%liked the proximity to shopping ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.1 "World class service."9.1 "91% thought the
service was very professional ." -
8.2 "Breakfast is good."9.8 "98% were
happy with the price of the breakfast ." -
5.1 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." -
4.6 "Not very comfortable."2.6 "74% thought it was
too noisy ." 4.9 "Air conditioning was criticized by 51%." -
4.6 "Internet is poor."2.9 "71% said the
wifi quality was bad ." -
4.5 "Rooms are not good."2.9 "71%
complained about the bathroom ." 3.6 "64% thought they werepoorly maintained ." 4.9 "Air conditioning was criticized by 51%." 2.3 "For 77%, therooms looked old ." 4.7 "53% weredisappointed with the minibar ." 4.3 "57% hadproblems with the shower ."
Overall Rating
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9.1 "Terrific location."9.4 "94%
liked the proximity to shopping ." 9.8 "City centre within easy reach , said 98%." 10.0 "100% thoughtparking was inexpensive ." -
8.7 "Breakfast is good."9.8 "98% were
happy with the price of the breakfast ." -
8.4 "Great service."8.8 "88% found the
staff to be very friendly ." -
5.2 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
4.5 "Not very comfortable."4.5 "
Air conditioning was criticized by 55%." 2.7 "73% thought it wastoo noisy ." 4.9 "51% saidrooms were small ." -
4.2 "Internet is poor."2.6 "74% said the
wifi quality was bad ." -
4.1 "Rooms are not good."4.5 "
Air conditioning was criticized by 55%." 2.8 "72%complained about the bathroom ." 3.0 "70% thought they werepoorly maintained ." 4.4 "56% weredisappointed with the minibar ." 4.9 "51% saidrooms were small ." 2.6 "For 74%, therooms looked old ." 4.6 "54% foundproblems with the furniture ." 4.2 "58% wereunsatisfied with the kitchenette ."
Overall Rating
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9.3 "Terrific location."
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8.9 "Great service."
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8.0 "Breakfast is good."
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5.0 "Rooms are ok."
Overall Rating
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9.3 "Terrific location."7.4 "
Great parking , according to 74%." -
8.7 "Great service."
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8.6 "Good value."
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8.3 "Breakfast is good."
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5.5 "Average comfort."6.4 "
Beds were acceptable for 64%." -
5.2 "Rooms are ok."6.4 "
Beds were acceptable for 64%."
Recent reviews
- All reviews
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- Neutral
- Negative
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6.2review from
Good location very friendly staff. The steam room was good bed was pretty good. I want to list more stuff but i cant think of anything else. The underground parking was great. Room was way to hot and was not able to cool it down, Went to have a dip in the hot tub.. and really it should be called a cold tub i have been in warmer pools. The breakfast was ok bacon was under cooked and was all stuck together. They need more fruit.
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8.2review from
construction but it wasn't too bad
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8.0review from
The Ptarmigan Inn is located right in Downtown Banff within a block of the "Downtown strip" and has great underground parking so you don't have to really venture outside into any bad weather. What I was not impressed with and that was not on the travel web site when I selected my room is that a large number of their rooms have no external window and only look-out onto one of two interior courtyards. This can be ok if you are not on the main floor, but the room I received was a main-floor room and we could not keep our blinds open because of the constant stream of people walking by a few feet from our window. Another annoyance is that our room did not have ANY heating controls and was very warm. This must be a known issue with this room as the hotel also equipped it with a desk fan. This is NOT the kind of room I would expect from a hotel billing itself as a 3 or 4 star accommodation and charging $300+ for the night.
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6.5review from
Location. Free parking Breakfast could be defined better by staff
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5.4review from
Location. The room was below standard. There was dust on the rug behind the door, the drain was plugged in the bathroom tub, the shower fixture needs to be replaced. In my opinion, the hotel is showing it's age. Serious consideration should be given to a complete renovation. I have stayed here before but this time was disappointing.
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5.1review from
Construction of building right outside our window/balcony. Very loud. Bed uncomfortable. Went to check out and the guy at desk told us we didn't pay even though I had proof in an email. Told me it was never paid or registering in there computer. Had to go to visa to prove that I had paid. Close to all everything. Free parking. Breakfast was great.
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8.8review from
Great location. Very friendly staff. Underground parking was terrifying in my large SUV! Found street parking no problem however.
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8.3review from
Great location - walk into town. Nice breakfast buffet. Employees friendly and helpful. The walls must be a little thin as the rooms tend to be on the noisy side. Not a huge deal as we would stay again.
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3.7review from
Location is great and they have a bar/restaurant within the hotel. When we checked in we were upgraded from the standard room to the deluxe room. But in reality it felt like a downgrade!! Bathroom was not clean. There was dust and hair in the bathroom in some corners. The bath tub contained stains and was not properly cleaned. We thought of having a cup of coffee and we were dissapointed that the inside of the coffee maker was dusty, seems like nobody used it in a while. Just to draw comparison hotels like Extended Stay America are way better in cleanliness and cheaper. Unless u want to stay close to Banff I would never recommend this hotel.
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7.3review from
the spa and the comphy bed, great sleep! nothing
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5.7review from
Facilities and location to downtown..... The fact that my room heating wasn't working and they supplied me with a small room heater, after i asked to be moved...not very impressed.and because of the noise of the Heater fan all night did not get a good sleep.I'm not sure if i will use this place again nor recommend it because of this.......I will be attending a conference in Nov19th & 20th and i was looking at staying in the Ptarmingan Inn......??????/
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7.3review from
Proximity to down town and the low cost. Did not have Tot Tub for relaxing after hikes up mountains
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6.3review from
Location; clean, comfortable, courteous and helpful staff, accessible, room well sized, thoughtfully designed bathroom. No way of controlling temperature of room; we found it too warm. Breakfast buffet dry and unappetising, but a la carte menu very good. Dinner menu-- better eats elsewhere.
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7.7review from
The location, close to everything, the rates, really liked the room. The restaurant, first class, great food. The staff were great except for one.
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8.0review from
Comfort and central location
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6.8review from
The location was very central to the downtown area and we liked the atmosphere and the price.
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7.2review from
the beds were very comfy , we all had a good sleep the one night we stayed the hot tubs were prety cold , they need to be monitored more for comfert
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2.8review from
The beds were wonderful
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8.2review from
construction but it wasn't too bad
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8.0review from
The Ptarmigan Inn is located right in Downtown Banff within a block of the "Downtown strip" and has great underground parking so you don't have to really venture outside into any bad weather. What I was not impressed with and that was not on the travel web site when I selected my room is that a large number of their rooms have no external window and only look-out onto one of two interior courtyards. This can be ok if you are not on the main floor, but the room I received was a main-floor room and we could not keep our blinds open because of the constant stream of people walking by a few feet from our window. Another annoyance is that our room did not have ANY heating controls and was very warm. This must be a known issue with this room as the hotel also equipped it with a desk fan. This is NOT the kind of room I would expect from a hotel billing itself as a 3 or 4 star accommodation and charging $300+ for the night.
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8.8review from
Great location. Very friendly staff. Underground parking was terrifying in my large SUV! Found street parking no problem however.
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8.3review from
Great location - walk into town. Nice breakfast buffet. Employees friendly and helpful. The walls must be a little thin as the rooms tend to be on the noisy side. Not a huge deal as we would stay again.
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8.0review from
Comfort and central location
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7.3review from
the spa and the comphy bed, great sleep! nothing
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7.3review from
Proximity to down town and the low cost. Did not have Tot Tub for relaxing after hikes up mountains
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7.7review from
The location, close to everything, the rates, really liked the room. The restaurant, first class, great food. The staff were great except for one.
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6.8review from
The location was very central to the downtown area and we liked the atmosphere and the price.
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7.2review from
the beds were very comfy , we all had a good sleep the one night we stayed the hot tubs were prety cold , they need to be monitored more for comfert
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6.2review from
Good location very friendly staff. The steam room was good bed was pretty good. I want to list more stuff but i cant think of anything else. The underground parking was great. Room was way to hot and was not able to cool it down, Went to have a dip in the hot tub.. and really it should be called a cold tub i have been in warmer pools. The breakfast was ok bacon was under cooked and was all stuck together. They need more fruit.
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6.5review from
Location. Free parking Breakfast could be defined better by staff
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5.4review from
Location. The room was below standard. There was dust on the rug behind the door, the drain was plugged in the bathroom tub, the shower fixture needs to be replaced. In my opinion, the hotel is showing it's age. Serious consideration should be given to a complete renovation. I have stayed here before but this time was disappointing.
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5.1review from
Construction of building right outside our window/balcony. Very loud. Bed uncomfortable. Went to check out and the guy at desk told us we didn't pay even though I had proof in an email. Told me it was never paid or registering in there computer. Had to go to visa to prove that I had paid. Close to all everything. Free parking. Breakfast was great.
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3.7review from
Location is great and they have a bar/restaurant within the hotel. When we checked in we were upgraded from the standard room to the deluxe room. But in reality it felt like a downgrade!! Bathroom was not clean. There was dust and hair in the bathroom in some corners. The bath tub contained stains and was not properly cleaned. We thought of having a cup of coffee and we were dissapointed that the inside of the coffee maker was dusty, seems like nobody used it in a while. Just to draw comparison hotels like Extended Stay America are way better in cleanliness and cheaper. Unless u want to stay close to Banff I would never recommend this hotel.
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5.7review from
Facilities and location to downtown..... The fact that my room heating wasn't working and they supplied me with a small room heater, after i asked to be moved...not very impressed.and because of the noise of the Heater fan all night did not get a good sleep.I'm not sure if i will use this place again nor recommend it because of this.......I will be attending a conference in Nov19th & 20th and i was looking at staying in the Ptarmingan Inn......??????/
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6.3review from
Location; clean, comfortable, courteous and helpful staff, accessible, room well sized, thoughtfully designed bathroom. No way of controlling temperature of room; we found it too warm. Breakfast buffet dry and unappetising, but a la carte menu very good. Dinner menu-- better eats elsewhere.
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2.8review from
The beds were wonderful
