Banff Ptarmigan Inn, Banff Hotels from $106

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Families
Business
Solo

Overall Rating

Based on 1,358 reviews

Location

9.4 "Terrific location."
Service

9.2 "World class service."
Breakfast

8.7 "Breakfast is good."
WiFi

4.9 "Internet is poor."
Room

3.8 "Rooms are not good."
Vibe

3.6 "Vibe wasn't good."
Comfort

3.5 "Not very comfortable."

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Overall Rating

Based on 896 reviews

Location

9.6 "Terrific location."

8.2 "Great parking, according to 82%."

9.8 "City centre within easy reach, said 98%."

9.9 "99% liked the proximity to shopping."

10.0 "100% thought parking was inexpensive."

10.0 "100% enjoyed the restaurants & bars nearby."
Service

9.2 "World class service."

9.6 "96% found the staff to be very friendly."

8.9 "89% said the reception staff was great."

9.4 "94% thought the service was very professional."

8.2 "82% found the restaurant service to be one of the best."
Breakfast

8.5 "Breakfast is good."

10.0 "100% were happy with the price of the breakfast."
Cleanliness

5.9 "Average cleanliness."

5.1 "Only 51% said rooms were clean enough."
WiFi

4.5 "Internet is poor."

2.2 "78% said the wifi quality was bad."
Vibe

3.8 "Vibe wasn't good."

2.2 "78% criticized the unstylish hotel."

3.8 "For 62%, the lobby entrance was sub-standard."
Room

3.5 "Rooms are not good."

2.4 "76% complained about the bathroom."

1.2 "For 88%, the rooms looked old."

4.1 "59% said rooms were small."

1.2 "88% thought they were poorly maintained."

0.7 "93% were disappointed with the minibar."

1.2 "88% found problems with the furniture."

3.0 "70% had problems with the shower."
Comfort

3.4 "Not very comfortable."

2.4 "76% thought it was too noisy."

4.1 "59% said rooms were small."

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Overall Rating

Based on 366 reviews

Service

9.3 "World class service."

9.6 "96% found the staff to be very friendly."

9.0 "90% said the reception staff was great."
Location

9.1 "Terrific location."

7.7 "Great parking, according to 77%."

9.8 "98% liked the proximity to shopping."

9.2 "92% liked the proximity to sightseeing."

9.7 "City centre within easy reach, said 97%."
Breakfast

9.0 "Excellent breakfast."

10.0 "100% were happy with the price of the breakfast."
Value for money

9.0 "Excellent value."

10.0 "100% were happy with the price of the breakfast."
Cleanliness

6.1 "Average cleanliness."

5.7 "Only 57% said rooms were clean enough."
WiFi

4.4 "Internet is poor."

2.0 "80% said the wifi quality was bad."
Vibe

3.7 "Vibe wasn't good."

2.4 "76% criticized the unstylish hotel."
Comfort

3.3 "Not very comfortable."

2.4 "76% thought it was too noisy."

4.3 "57% said rooms were small."
Room

3.2 "Awful rooms."

0.7 "93% were disappointed with the minibar."

2.3 "77% complained about the bathroom."

0.9 "91% thought they were poorly maintained."

4.3 "57% said rooms were small."

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Overall Rating

Based on 40 reviews

Location

9.5 "Terrific location."
Breakfast

8.9 "Breakfast is good."
Room

4.0 "Rooms are not good."

2.3 "77% complained about the bathroom."
Comfort

3.7 "Not very comfortable."

Overall Rating

Based on 54 reviews

Location

9.5 "Terrific location."

8.4 "Great parking, according to 84%."
Service

9.3 "World class service."
Value for money

9.1 "Excellent value."
Breakfast

8.6 "Breakfast is good."
Room

4.4 "Rooms are not good."
Comfort

4.4 "Not very comfortable."

Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Accessible parking"

"Near city centre"

"Great shopping"

"Fair breakfast prices"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

8.0

review from

The Ptarmigan Inn is located right in Downtown Banff within a block of the "Downtown strip" and has great underground parking so you don't have to really venture outside into any bad weather. What I was not impressed with and that was not on the travel web site when I selected my room is that a large number of their rooms have no external window and only look-out onto one of two interior courtyards. This can be ok if you are not on the main floor, but the room I received was a main-floor room and we could not keep our blinds open because of the constant stream of people walking by a few feet from our window. Another annoyance is that our room did not have ANY heating controls and was very warm. This must be a known issue with this room as the hotel also equipped it with a desk fan. This is NOT the kind of room I would expect from a hotel billing itself as a 3 or 4 star accommodation and charging $300+ for the night.

Reviewed Aug 2016
6.5

review from

Location. Free parking Breakfast could be defined better by staff

Reviewed Aug 2016
5.4

review from

Location. The room was below standard. There was dust on the rug behind the door, the drain was plugged in the bathroom tub, the shower fixture needs to be replaced. In my opinion, the hotel is showing it's age. Serious consideration should be given to a complete renovation. I have stayed here before but this time was disappointing.

Reviewed Jul 2016
5.1

review from

Construction of building right outside our window/balcony. Very loud. Bed uncomfortable. Went to check out and the guy at desk told us we didn't pay even though I had proof in an email. Told me it was never paid or registering in there computer. Had to go to visa to prove that I had paid. Close to all everything. Free parking. Breakfast was great.

Reviewed May 2016
8.8

review from

Great location. Very friendly staff. Underground parking was terrifying in my large SUV! Found street parking no problem however.

Reviewed Apr 2016
8.3

review from

Great location - walk into town. Nice breakfast buffet. Employees friendly and helpful. The walls must be a little thin as the rooms tend to be on the noisy side. Not a huge deal as we would stay again.

Reviewed Jul 2014
3.7

review from

Location is great and they have a bar/restaurant within the hotel. When we checked in we were upgraded from the standard room to the deluxe room. But in reality it felt like a downgrade!! Bathroom was not clean. There was dust and hair in the bathroom in some corners. The bath tub contained stains and was not properly cleaned. We thought of having a cup of coffee and we were dissapointed that the inside of the coffee maker was dusty, seems like nobody used it in a while. Just to draw comparison hotels like Extended Stay America are way better in cleanliness and cheaper. Unless u want to stay close to Banff I would never recommend this hotel.

Reviewed Dec 2010 by Anonymous
7.3

review from

the spa and the comphy bed, great sleep! nothing

Reviewed Nov 2010 by Anonymous
5.7

review from

Facilities and location to downtown..... The fact that my room heating wasn't working and they supplied me with a small room heater, after i asked to be moved...not very impressed.and because of the noise of the Heater fan all night did not get a good sleep.I'm not sure if i will use this place again nor recommend it because of this.......I will be attending a conference in Nov19th & 20th and i was looking at staying in the Ptarmingan Inn......??????/

Reviewed Nov 2010 by Anonymous
7.3

review from

Proximity to down town and the low cost. Did not have Tot Tub for relaxing after hikes up mountains

Reviewed Oct 2010 by Anonymous
6.3

review from

Location; clean, comfortable, courteous and helpful staff, accessible, room well sized, thoughtfully designed bathroom. No way of controlling temperature of room; we found it too warm. Breakfast buffet dry and unappetising, but a la carte menu very good. Dinner menu-- better eats elsewhere.

Reviewed Oct 2010 by Anonymous
7.7

review from

The location, close to everything, the rates, really liked the room. The restaurant, first class, great food. The staff were great except for one.

Reviewed Sep 2010 by Anonymous
8.0

review from

Comfort and central location

Reviewed Oct 2009 by Anonymous
6.8

review from

The location was very central to the downtown area and we liked the atmosphere and the price.

Reviewed Sep 2009 by Anonymous
7.2

review from

the beds were very comfy , we all had a good sleep the one night we stayed the hot tubs were prety cold , they need to be monitored more for comfert

Reviewed Jul 2009 by Anonymous
2.8

review from

The beds were wonderful

Reviewed Jun 2009 by Anonymous

8.0

review from

The Ptarmigan Inn is located right in Downtown Banff within a block of the "Downtown strip" and has great underground parking so you don't have to really venture outside into any bad weather. What I was not impressed with and that was not on the travel web site when I selected my room is that a large number of their rooms have no external window and only look-out onto one of two interior courtyards. This can be ok if you are not on the main floor, but the room I received was a main-floor room and we could not keep our blinds open because of the constant stream of people walking by a few feet from our window. Another annoyance is that our room did not have ANY heating controls and was very warm. This must be a known issue with this room as the hotel also equipped it with a desk fan. This is NOT the kind of room I would expect from a hotel billing itself as a 3 or 4 star accommodation and charging $300+ for the night.

Reviewed Aug 2016
8.8

review from

Great location. Very friendly staff. Underground parking was terrifying in my large SUV! Found street parking no problem however.

Reviewed Apr 2016
8.3

review from

Great location - walk into town. Nice breakfast buffet. Employees friendly and helpful. The walls must be a little thin as the rooms tend to be on the noisy side. Not a huge deal as we would stay again.

Reviewed Jul 2014
8.0

review from

Comfort and central location

Reviewed Oct 2009 by Anonymous

7.3

review from

the spa and the comphy bed, great sleep! nothing

Reviewed Nov 2010 by Anonymous
7.3

review from

Proximity to down town and the low cost. Did not have Tot Tub for relaxing after hikes up mountains

Reviewed Oct 2010 by Anonymous
7.7

review from

The location, close to everything, the rates, really liked the room. The restaurant, first class, great food. The staff were great except for one.

Reviewed Sep 2010 by Anonymous
6.8

review from

The location was very central to the downtown area and we liked the atmosphere and the price.

Reviewed Sep 2009 by Anonymous
7.2

review from

the beds were very comfy , we all had a good sleep the one night we stayed the hot tubs were prety cold , they need to be monitored more for comfert

Reviewed Jul 2009 by Anonymous

6.5

review from

Location. Free parking Breakfast could be defined better by staff

Reviewed Aug 2016
5.4

review from

Location. The room was below standard. There was dust on the rug behind the door, the drain was plugged in the bathroom tub, the shower fixture needs to be replaced. In my opinion, the hotel is showing it's age. Serious consideration should be given to a complete renovation. I have stayed here before but this time was disappointing.

Reviewed Jul 2016
5.1

review from

Construction of building right outside our window/balcony. Very loud. Bed uncomfortable. Went to check out and the guy at desk told us we didn't pay even though I had proof in an email. Told me it was never paid or registering in there computer. Had to go to visa to prove that I had paid. Close to all everything. Free parking. Breakfast was great.

Reviewed May 2016
3.7

review from

Location is great and they have a bar/restaurant within the hotel. When we checked in we were upgraded from the standard room to the deluxe room. But in reality it felt like a downgrade!! Bathroom was not clean. There was dust and hair in the bathroom in some corners. The bath tub contained stains and was not properly cleaned. We thought of having a cup of coffee and we were dissapointed that the inside of the coffee maker was dusty, seems like nobody used it in a while. Just to draw comparison hotels like Extended Stay America are way better in cleanliness and cheaper. Unless u want to stay close to Banff I would never recommend this hotel.

Reviewed Dec 2010 by Anonymous
5.7

review from

Facilities and location to downtown..... The fact that my room heating wasn't working and they supplied me with a small room heater, after i asked to be moved...not very impressed.and because of the noise of the Heater fan all night did not get a good sleep.I'm not sure if i will use this place again nor recommend it because of this.......I will be attending a conference in Nov19th & 20th and i was looking at staying in the Ptarmingan Inn......??????/

Reviewed Nov 2010 by Anonymous
6.3

review from

Location; clean, comfortable, courteous and helpful staff, accessible, room well sized, thoughtfully designed bathroom. No way of controlling temperature of room; we found it too warm. Breakfast buffet dry and unappetising, but a la carte menu very good. Dinner menu-- better eats elsewhere.

Reviewed Oct 2010 by Anonymous
2.8

review from

The beds were wonderful

Reviewed Jun 2009 by Anonymous

Banff Ptarmigan Inn

$106+

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