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Its location.The bathroom was excellent.
Very friendly staff, clean comfortable rooms, fantastic modern bathrooms, central location, delicious breakfast. Right near a very busy bus drop off, but the hotel itself was surprisingly quiet and always very easy to access.
The location of the hotel I did not like the fact that at a particular time in the evening and in the morning there was a loud ding kind of noise.
Nothing I would not stay there ever again The hotel room was dirty the towels were all stained and the waiter in the breakfast room was extremely rude. I complained to receptionist about his attitude
central locality. Comfortable rooms
It was in a very convenient location and friendly staff The hotel does not have a car park
Nothing I thought it was hugely ovepriced. I might just about have been satisfied at half the price. Our room was ok but was in the basement and looked out on a poorly maintained wall. The heating had not been turned on even though the outside temperature was below zero and it was snowing.We had to queue for breakfast on both mornings.
It was very convenient to see the attractions Having to pay for parking.
The central location No parking so therefore I had to move my car from a car park @ 08:00hrs. Also rooms very small and very warm.
A bit run down for the price - very tired decor. Expected that for a 3 star, but paid a lot for what it was. Decor - dreadful!
The location was perfect for my stay in Bath,and the room and standard in general of the hotel again was good. The only meal i had was not that good(pork loin).I was unable to book breakfast because i had made my reservation on line and assumed that it was inclusive.I was then told it depended when i booked on line as to the cost of ordering a breakfast.I gave up and went to a very pleasent cafe.
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
location initial confusion about reservation
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
Modern decor Thin walls and doors.
The customer service was superb. Front desk and concierge so friendly and nice. Location is perfect for exploring Bath. We had our infant son with us and they were very accomodating. All was great- no complaints
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
The city of bath is fantastic Nothing
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
Clean and roomy. Nothing!
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
Central location Not enough parking space
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
The convenience of being in the centre of Bath Rather challenging parking
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
location, lovely building, view from our window
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
Staf very friendly, great location for city centre and room quiet and comfortable.
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
top class,all the staff were so helpful and friendly, great breakfast
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
Staff friendly and always willing to help over and above the paid for package and great location. n/a
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
Just a short walk to all the restaurants and shops None
The breakfast provided was excellent - good choice, quality and service nothing
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
The high standard of the accommodation and friendliness of the proprietor, and its location.
The lamb was excellent
Convenient for railway and bus stations and within walking distance of sights in Bath. One or two members of staff appeared a little abrupt but otherwise found staff very helpful and courteous. It should be pointed out to customers on website that if paying in cash there are some restrictions e.g. unable to charge items to room and paying up front.
Staff were very friendly and the hotel was well positioned Untidy cabling in the room.communal corridors weren't attractive
The breakfast was marvelous. The building is older, so the floor creaked every time someone stpped on it. Consequenetly we heard noise all night long. There was construction going on in the hotel that we as a guest had to inconvenience ourselves for. I did not think the staff really cared about what we had to deal with.
The welcome , the service , the location , the comfort. Lack of parking at the hotel . Public parking , although near , added to the cost of my stay .
We liked the cleanliness of our room and accessibility of the hotel from the train station; the breakfast very good too. We asked to get a wake up call in the morning from the front desk staff but we woke up late precisely because there was no wake up call programmed to help us wake up.
Room was a bit cold
Very close to centre of Bath Very noisy at night, I couldn't sleep due to the noise from outside.
The quality of the traditional English breakfast was very good and the chefs produced a range of imaginative recipes for dinner including vegetarian. The dining room was more tranquil than most hotels. There was a difficult parking situation in the area. Shower was cold in the evening.
Convenient location, breakfast, bedroom equipment Wireless internet connection was limited
the friendly atmosphere
Two members of staff friendly and pleasant room pleasantly decorated ideally situated for the places we wished to visit One member of staff questioned need for more milk "our housekeeper keeps a strict eye on things like this" !!! even though the blurb in the room invited guests to request more milk if required - shame as this did marr thigns a little. Very dusty in places it was not clear from the booking process whether the room was paid in advance or not (it wasn't)
Excellent location. The staff were very helpful with recommendations for restaurants and other tourist information. Overall a wonderful weekend I couldn't have asked for better.
First was the friendly staff ,the ease of check in. After being shown to our rooms to were invited down for a complimentry drink ,we have travelled the world over never ever have we had a free drink!!!!the attention to detail in the inn ! top qualitybed linen &towels,the most comfortable bed I have ever slept in .the location to the important sites was excellent, but mostly it was the staff who deserve a big pat on the back they were fabulous.we were with friends from norway and they were very impressed,we can't wait to return. Thankyou None
A lovely quirky hotel with bags of character and friendly welcoming staff.
friendly atmosphere and staff great location
Fantastic location and wifi working nicely in the room. Better have a small suitcase as the old building as this has narrow stairs, but this is an advantage to pack reasonably :)
Central location was brilliant. (Breakfast was very good too) Not really a bad point, just a conmment. Would be more convenient not to have to vacate room by 10 am on day of departure, particularly on a Sunday.
Convenient to the centre of town, friendly staff, good breakfast. They had double booked one of our rooms - that was resolved but it was a bit of stressful start. On the second day, the cleaner left one of our rooms part cleaned with the main door and fire escape door from the room open so it was completely unsecured. I lost faith in the place somewhat as a consequence.
Convenience, leave car & walk No lift
Room was clean, comfortable with good facilities, excellent breakfast, staff helpful.
Easy to Park and close to the town centre
Good location, good staff, clean and car parking We thought it was a 5 star when we booked. Whist it was quite good the room was relatvely small and the bathroom ditto
Location was excellent, easy parking on site, I would use the Hotel again, evening late bar also good. Breakfast & room very nice. Room size was very small, I understand we booked a small double but you could not walk around the bed. We would use the Hotel again but book a larger room.
Clean room, great breakfast, convenient for Bath center, good parking. Night porter woke us up at 4.30am getting linen from the cupboard outside our room.
It was close to town centre (only took 5/10 mins to walk) the hotel was easy to find and also was very nice to look at from outside.
We were travelling around UK by car during September and stayed in total in 26 different hotels. This one was the worst. The room was extremely small, the bathroom was awfully tiny. The receptionists were quite unfriendly. And a funny thing was that they did not let us leave the car for a couple of hours at the parking while we wanted to walk a bit around the city. The worst place we´ve seen!!!!
The situation, the staff and the room I was disappointed that there was no dinner available at the Hotel. I did not spot that this was the case when I booked.
The people the location the size of the room the breakfast was good location location clean,staff was great very helpful stay there again in a heartbeat Had to leave!
Excellent location, helpful staff, bar next door. I found mould in the kettle in my room, poor lighting in bathroom, fixed shower.
Clean fresh, unpretentious and good value for money Top of bed under eaves meant I could not comfortably sit up in bed to read.
near every thing room lovely an warm no lift
Location near attractions and green space, tasty breakfast In a nice room, pleasant staff, beautiful and clean room. Loud drinkers on the street below windows makes in hard to sleep with windows open, but lack of air conditioning makes it impossible to close the windows. Wi-fi has limited functionality. No parking on site or nearby. Expensive.
When booking online, thank you for phoning to confirm the booking and schedule time of arrival. The staff were friendly and clear about the procedures upon arrival, and welcoming at breakfast time. I came to stay 1 night, before attending a wedding on the next day. The Bedside Browser book was excellent in content, and together with leisure brochures, I used my time to walk around South East Bath. I explored the Abbey, the shops in a few streets, the glass blowing shop, gardens and the river Avon. The room was in good condition for the evening spent watching bbc Comic Relief. Tea-making facilities and bar downstairs were excellent. The bed was comfortable for sleeping. Nice view from the window, onto the gardens. Because I was going to a wedding, I was surprised not to find ironing facilities. If available by asking, please state this in the Bedroom browser. The wardrobe smell was well polished, but thankfully this did not affect my clothes. Also the shower has a temperature control, but I could not find the tap switch for turning on the water. I may have simply missed it & could have appreciated instructions either in the Bedroom Browser or the room.
Perfect location, lovely building pleasant staff and adequate breakfast The noise between 12midnight and 3 am from the club downstairs was intolerable. We were on the 2nd floor and could still clearly hear every conversation which was such a pity as otherwise the hotel would have been perfect.
the staff were excellent , friendly and helpfull gotta say the room didn't quiet live up to the web site , bathroom and decor etc
There was a lot of noise from the nightclub downstairs. The noise didn't stop until around 3am. It is completely unacceptable to charge these rates when there is that level of noise.
Friendly staff and located in the city centre. £70/night for a shared facilities (altough I was clearly said in the web), small room and worst of all... the view from the window was towards a wall that was... 40cm from the window! I felt like a prisoner in jail.
Excellent location, good breakfast, friendly staff
Hotel is in a good location to all the sites. For the money I expected a much nicer room, it was a three star hotel with a four star price. The continental breakfast was very basic also. Overall I was very let down, I expected nicer.
A great location to activities in historic Bath. This was a wonderful place for us to get over our jet lag. Wonderfully helpful hosts who made us fell very welcomed. Yummy breakfasts with gourmet teas and coffees. No elevator so be prepared for a good work out if you're on the top floor. But the view makes it worth while!
Wonderful location for walking. Yummy breakfast. Be sure you don't mind stairs.
The exemplary hospitality, the decor, the closeness to the city centre and the excellent variety at breakfast.
Location perfect and very helpful and friendly owners. Due to being on top floor the water pressure was quite low but this is only a minor problem.
Great breakfast and perfect loaction with welcoming environment Room was a little on the small side especially bathroom
Personal friendly service and excellent breakfast Our room was a bit small but perfectly formed
Excellent accomadation, hotel had loads of character and warm feelings, supplied parking permit was a great advantage. Rooms were of excellent quality and staff were excellent and very polite.
A gorgeously decorated little hotel run by a friendly couple who make you feel like you are a very welcome guest. A truly pleasant change from the big hotels and hotel chains where you are processed through the system.
Excellent location for historic Bath activities. Lovely view from room 7. Excellent breakfast with assortment of gourmet teas and coffees. Very thoughtful and dedicated owners. None
full english breakfast with all the trimings excellent room on top floor had to climb 6 staircases