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Excellent accomodation, very good choice at breakfast. Large room with balcony (complete with table and chairs). Shower cubicle door did not seal at the bottom and flooded the floor!
Free upgrade of the room, good wi-fi, breakfast, an excellent shower, free parking The receptionist who didn't use the previously made guarantee for payment, though I'd asked her to. So, the amount was blocked and the same amount charged.
Staff very friendly. Hotel position ideal. Interior of roomm and hotel excellent Slow service at check in. Not Asked if we wanted to eat at the hotel. Took 10 mins to check a table was available. Wine asked for was not in stock. Waiter did not move our wine from bar to dining rooom without asking.No side plates for bread. Lack of certain cutlery needed to eat meal with. No continuity of waiters. Waiter had to be asked to pour out the wine on all occasions. Not offered desert menu. Not offerd coffee. Side plates and knives missing from the table when given bread at the start of the meal.Could not order our food for the restaurant at the bar so ordered when we sat down. The food was absolutely excellent. The restaurant needs someone who checks everything all the time to make sure no detail is missing eg. We were not offered a second bottle of wine or asked if everything was ok. I am sure this is a problem that can be overcome with good in house training of staff who obviously were new to the work and not experienced waiters and witresses. This is meany to be constructive criticism and would not stop us staying with you again. Lovely new hotel.
The large sized room Being trapped in the front door system (I arrived late and the outer door opens to let you in, closes behind you but the inner door remains firmly shut, trapping you between.)
Rooms were good size, Internet worked well, and it has the potential to be a good hotel, when the hotel addresses the weaknesses in the daily servicing of the rooms, and ensuring that sink plugs do not get stuck in the closed position. Poor room service, towels were only hand size not normal size, failed to refill tea and milk in rooms, as well as bathroom shower gel, tissues etc. Sink plug got stuck and could not use sink in room during the first night. Overall, hotel did not live up to its 4star rating and cost. Not suitable for people without a car as it is out of town, and near a noisy motorway.
Clean,food excellent and staff helpful None
The interior design was excellent. The wet room very good and Reception extremely good. Best staff on the receptionist desk have ever come across. Nothing.
This hotel was beautiful inside and the room was comfortable and up to date. The staff were polite and able to speak many languages! It was also easy to find.We would love to stay there again! Thankyou
Everything was good, most things were excellent. The hotel is reasonably new so everything was clean and worked. Nothing against animals, but they do allow pets to stay in the ground floor rooms, but do not know which rooms, not too good for people with allergies.
Room size and facilities Not offered a room plus evening meal inclusive rate.
Nice building with impressive public spaces, very hospitable reception, good breakfast, very convenient location. Some traffic noise.
Reception staff was friendly, welcoming and informative. nothing
Friendly - clean and superb in design - location for travel ideal 2 mins fom motorway
the silence in spite of the vicinity to E40
We booked 6 rooms at the hotel and found it to be excellent value for money. It is a very friendly family run hotel who pride themselves in providing a good service. We will be going back. No
The architecture of the Hotel, staff,location to autobahn and Bruges. Highly reccomend. Narrow stairs...but not a big problem.
Well situated and hotel staff gave good advices about where to park and eat. I did not realised that my room had shared toilet
Visited Brugge and the local restaurants
The staff were excellent and were extremely obliging when we requested an early breakfast, the location was also excellent.
Friendly people. Good breakfast and plenty of it. Lovely grounds with childrens play area. and outside furniture. Nothing
Beautiful olde worlde refurbished house,in quite location about 8 kilometres from Bruges centre, very clean,large,and tidy en-suite rooms, lovely friendly atmosphere, nothing was too much trouble, the owners are most welcoming hosts, which made our stay all the more pleasurable, would not hesitate to stay there again and would be happy to recommend to all our friends and family to stay there. Absolutly nothing
the location, the style and the building and the kindness of staff
welI Decorated mansion, quiet Iocation a bit outdated TV set
The huge and beautiful garden, the spacious room, the nicely decorated hall and breakfast room. I did not like the fact that although the bathroom was private, you had to cross the corridor in order to reach it. I also did not like the fact that we were provided with all kinds of information that we did not ask for. Well intended, no doubt, but I just longed for my room after a long journey. The whole set up, except the price, was a bit amateurish.
beautifuly renovated old mansion with garden, close to Brugges, friendly staff, excellent breakfast
The very relaxing atmosphere, the quality of the decor and the size of the bedroom. There was nothing to dislike other than the fact that credit cards were not accepted
Pretty room, nice location, kind staff, but good price!
The originality of the hotel and the wonderful breakfast.Plus helpful lady owner.Lovely house We were unsure if prior payment had been made.Please make it clear on your reservation form
The hotel was excellent. The owner was extremely hospitable, very helpful and always greeted us with a smile. Our room was always immacculate and breakfast was superb. The building itself is also full of character both inside and out. We'd happily recommend this hotel to friends and go back ourselves for another stay.
Location easy to find, warm welcome from the owner, efficient wired Internet access. No restaurant (a good one is near but closed on Tue.), parking small, national road noisy.
excellent service, comfortable and very clean room, quiet. would have preferred bar / restaurant to be open in the evening at this time of year
Internet access and breakfast at 3.00 am without any problems. Very good service overall and I would stay there again for business.
Extremely friendly and helpful staff. Very confortable rooms / beds. Nice breakfast. .
The manager was fantastic- nothing was too much trouble!
Very good atmosphere of the service especially to children.
Good location. Comfortable room. Very comfortable bed. Excellent breakfasts. Very helpful and friendly management.
We felt very welcome and received the best of service.
Friendly and enthusiastic staff. Spacious and well appointed room. Excellent breakfast, honesty bar. Possibility to arrive at any time of night (they give you an access code) makes it an ideal stopover location. A bit of traffic noise as it's on a main road, but it would not put us off staying there again.
Even arriving a little after the recption office closed, the owner stayed open. Breakfast included was very good and had something for everyones taste. The rooms were nicely appointed, clean and the beds were heavenly. The owner was very attentive and helpful.